PLZ HELP!!!__________Refurb. 2.6 MacBook Pro listed as 2.4 on apple website
here's the problem:
i've purchased a refurb. 2.6 Ghz MacBook Pro (Santa Rosa) 17" glossy screen from Apple, when i tried to register my MBP using the serial number, Apple recognizes the serial number but, they have it listed as a 2.4 GHz.
System Profiler says my machine is a 2.6 Ghz
GeekBench also recognizes my MBP as a 2.6 Ghz
I'm 100% positive my MPB has a 2.6 Ghz processor, but why does apple has it listed as a 2.4 Ghz machine?? I did some poking around online but so far i haven't found the answer to my problem.
Im still under apple warranty, but im no longer under phone support, I wanna buy applecare but first I need to fix this problem. If anybody has the solution to this weird scenario please reply, thanks a lot apple forum !!!!
With a BTO they use a different part number for a 2.6. They aren't upgrading a 2.4. Just call Apple to straighten it out. Its just a paperwork thing.
Similar Messages
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Won't boot. Won't turn off. No sounds. Just wheel turning around and around. What to do???
Don't turn it off, perform a emergency backup proceedure to a new drive.
Emergency backup procedure
Drag and drop copy your users file folders (music, pictures, documents etc) to a regular external powered drive as soon as possible.
Do not use, setup or trust only TimeMachine at this troubled time as it will copy corrupted data and we need just your users files safe just in case. TimeMachine cannot be used with a Windows PC.
Unmount (right click > eject) and disconnect all external drives once the backup process is completed.
Note:
If you have any over 4GB sized files, those won't copy to a standard formatted FAT32/MSDOS drive from the factory, if you need to save these 4GB+ files use another blank/empty drive and use Disk Utility to format it 1 Partition, Option: GUID, Format: OS X Extended Journaled.
Typical large 4GB+ sized files are movies, imovie projects and raw (non-compressed) audio files. Naturally if you don't have any of these or can avoid backing them up (like you don't care about them) then there is no need to reformat the drive from FAT32/MSDOS.
Mac's cannot copy to nor format a NTFS drive. ExFAT format to be used with a Windows machine must be right click formatted by Windows, not OS X (does it wrong) XP machines can install a free exFAT update from Microsoft. Vista-Win 8 can format exFAT.
Formatting a drive will erase all data on it.
Once the backup is completed, you can take your machine to a local PC/Mac tech and they can solve your software and or some hardware issues, but if a hardware issue is determined, you should take it to Apple first as they have the electronic checker.
If you get a new machine, drive or new OS X installed as a result of this problem, then you can access your external drive backup and restore just your files if the tech support won't or you rather do it yourself for privacy reasons.
1: Connect the drive and click on the icon and Finder > Get Info
2: At the bottom unlock and "Ignore Permissions on this volume" provide your Adim password.
3: Once your files are transferred to the new account, then perform #6 Reset User Permissions here
..Step by Step to fix your Mac -
so basically i was wanting to update my smc firmware and the EFI Boot ROM version but for the EFI Boot Rom when i click on it says page no found and for the smc firmware, when i do download it says that the my software does not support it, even though it is completely compatible, i checked the system requirements given by the page.
iam trying to do this because i have issues with the chargin, it keeps giving me a "not charging" messege.
Help please...SadisticIron wrote:
i just baught my first iphone and it is a jalbroken
Buzz! Thank you for playing!
Discussing jailbroken devices is forbidden here by the Terms of Service.
You can not get help here. -
Hey everyone, I need some help in choosing which Macbook Pro is right for me.
Basically I'm wondering which of these 2 would be a better choice.
http://store.apple.com/us/product/FB471LL/A?mco=MTEzMjIzODU
http://store.apple.com/us/product/FB471LL/A?mco=MTEzMjIzODU
What are the main differences?
4gb of ram should be sufficient and I doubt I would ever upgrade to 8gb.
as for graphics, I would mostly only need a mac that would allow me to play the latest Sims games. the first has a graphics memory of 512 and the second has 256.
Thanks in advance.http://store.apple.com/us/product/FB471LL/A?mco=MTEzMjIzODU
http://store.apple.com/us/product/FB985LL/A?mco=MTA4MzQ4MzU
sorry these are the 2 macs im looking at.
Now what do you guys think...? -
I bought my macbook pro on August 2011 at an apple store, with the Intel i7. However mirrorring in not working with two of my Apple TVs. These Apple TVs are 2nd and 3rd generation loaded with the latest software. I can succesfully transmit from my itunes on my Macbook pro to both Apple TVs, but I can not see the airplay icon on the taskbar. Can someone help?
About AirPlay and Airplay Mirroring
AirPlay Mirroring requires a second-generation Apple TV or later, and is supported on the following Mac models: iMac (Mid 2011 or newer), Mac mini (Mid 2011 or newer), MacBook Air (Mid 2011 or newer), and MacBook Pro (Early 2011 or newer). For non-qualifying Macs you can try using Air Parrot.
Several Apple Articles Regarding AirPlay
Apple TV (2nd and 3rd gen)- How to use AirPlay Mirroring
How to set up and configure AirPort Express for AirPlay and iTunes
About AirPlay Mirroring in OS X Mountain Lion
iTunes 10- About playing music with AirPlay
Troubleshooting AirPlay and AirPlay Mirroring
Using AirPlay -
I need help to decide which macbook pro is best for photo editing, editing movies and doing all the rest too like microsoft office products ...excel, word etc. I am new to the apple world and have liked the idea of the MAC Book Pro 13" but really dont know if this is good enough or if the computer will soon crash?
13-inch: 2.6GHz
with Retina display
Specifications
2.6GHz dual-core Intel Core i5
Turbo Boost up to 3.1GHz
8GB 1600MHz memory
512GB PCIe-based flash storage1
Intel Iris Graphics
Built-in battery (9 hours)2That's a fine machine and, with 8GB of RAM and 512GB flash storage should serve you well for light video/photo editing as well as for 'normal' usage. And it should last you for years to come.
Good luck in making your decision!!
Clinton -
Hi, I need help for my notebook Macbook Pro - I turned on the notebook and the screen look like start but did not start nothing, the screen froze and continuing load, load and never stop
screen look on
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my new macbook pro is giving me hardtime. even apple team is not being to solve it. they replace the motherboard first it didn't work. second time they formatted the computer and that also didn't work. every time my mac showing different problems.
At first my computer had issues. Once it go to sleep it will not back again. I dropped my laptop at apple store to fix it. After 10 days they returned my laptop saying they were no able to fix the problem so they replaced motherboard aiming if that might help. Acttually that didn't help.I had same issue again. I visited apple store again. This time they said they could fix, if I will allow them to format the harddrive. I said ok. They formatted it. It was working fine for few daysAfter few days compter is taking.even more than 15 min to shutdown. Now computer has another problem. It is being hang frequently like every 20'to.30 min.
I don't know what to do? I still have one month left on first year warranty. I have requested couple times to apple associates either to fix or replace or refund. They are showing me rude behavior. They are not understanding my situation. I am a student. I need to do lot of home work. Since last three month my mac book and apple associates giving me hard time. Any suggestions are welcome.Contact Apple Customer Care - not Apple Care - Customer Support. Have your receipts handy and/or case numbers. Be patient, be calm, and tell your story just as you have here. I get the sense you are not in the US and don't have access to an Apple Store but are going to an independent shop. This makes using Customer Support all the more important. If phoning isn't viable, use registered mail.
Since time is running short, be prepared to purchase AppleCare to exennd your warranty 2 more years. Yes, you shouldn't have to do this, but it gives you added protection and more opportunities over the next 2 years to claim a replacement computer if you don't get one immediately. After dealing with a similar unhappy situation with a Mac in the late 1990s I finally got a replacement computer and reimbursed for the AppleCare policy. -
my airplay from my MacBook Pro to my tv through my apple tv is fuzzy- it just started being fuzzy about 2 months ago- it used to be clear- anyone else have this problem? How can I fix it?
Hi freezebri,
The following steps may resolve your issue:
Apple TV: Basic troubleshooting
http://support.apple.com/kb/ht1551
If your TV screen appears fuzzy or black (you see no video)
Make sure the television you are using supports the Apple TV resolution requirements. Please see the Apple TV technical specifications.
When you connect power, check to make sure the LED turns on. If the LED is not on, then verify with a known good power outlet or connect something else to the outlet you're using for Apple TV and make sure it works (such as a lamp or clock).
Make sure you're using the correct video cables and that they are connected firmly to Apple TV and to your TV.
Connect the HDMI cable directly into the Apple TV and your television, remove any third party devices or adapters.
Make sure the input setting you've selected on your TV matches the input you have your video cables connected to. See the documentation that came with your TV for more information.
Change the Apple TV resolution by pressing and holding the Menu and Up button for six seconds. The Apple TV will automatically cycle to the next resolution at approximately 20 second intervals. Pressing the Selectbutton will immediately cycle to the next resolution.
If you are connected via HDMI, try unplugging and replugging your HDMI cable.
If HDMI isn't working on an Apple TV (1st generation), try component cables instead (and disconnect the HDMI cable temporarily). Read more about HDMI vs component video.
Hope this information helps ...
- Judy -
In my Macbook Pro, on a few occassions, the apple menu bar blacks out. its displayed as a negative image. The desktop wallpaper get greyed out and i get a blank screen as wallpaper. No idea why this happens. I reset the system and issue gets resolved.
AshwinVC wrote:
I reset the system and issue gets resolved.
How? -
I got my Macbook Pro 17inch (early 2011) back from Apple (they had to replace the logic board) 3 days ago, I had a terrible experience as the genious who gave me my solid state disk for safekeeping lost my disk's brackets thus I had to wait 2 more hours until they find one after 10 days of waiting for the repair. I noticed some weird sounds, like somehting is moving with the mac 1-2 times, even if I have no mechanical parts other than the fans, but my real issue at the moment is that my microphone is not working. I can see the mic in the System Info however and in Audio Midi Setup. In the Audio Midi Setup I see that the master chanel is turned off and I can't turn in on. Ch 1 and 2 are on full. I also noticed the first seconds after the comp. boots the blue bar goes to the middle in the System Preferences -> Sound -> Input. Any ideas what to do or try? I do not want to go back to the apple store as it is 50 minutes away from here and I need my laptop as a computer science student. Everything else is working perfectly.
You need to call both the store that did the repair and Apple directly, warranty service or Apple care, and report this problem with both of them and get a ticket number of some kind (some kind of verification number) that the unit just came back from major service with this problem and that you want it fixed when you can lose the use of it, which is not right now.
Without doing something like that they could easily say it is damage not covered under the normal warranty.
God knows what the repair center did and did not do to it while it was there.
And depending on when you actually bought it the warranty could run out in the mean time. -
Can someone connect in FaceTime if they are using a friends Macbook Pro, yet, doens't have an Apple ID?? For example, I have an IPAD and a Macbook Pro. Can I connect to FaceTime on my Macbook Pro and connect with a friend using my IPAD????
I have also tried changing the contact emails(you can contact me by) in Facetime(diff email for IPAD and Macbook Pro). Facetime tried the call, I see the accept buttom appear and it goes away as the call never connects? Any ideas??
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i recently bought a macbook pro and i made a new apple id. my last macbook had a different id as well and i was wondering if there's a way of transferring all my music from the other laptop to the new one without having to use my old apple id? if it makes any type of difference i have an iphone 5 so i tried transfering the music but it only transfered certain things and not my entire album.
Making a new Apple ID was the worst thing you could of done. This is very bad to do. Not sure why people do that. Your Apple ID is Your Apple ID. You only need one and it is best to only have one Apple ID for all apple devices.
Sorry I don't have any suggestions for you. -
I have a music library on an iMac and I got a new iPhone and a new MacBook Pro and I want some of the songs from the iMac library to be on my phone and my MacBook Pro and I have a new Apple ID on my phone and my Mac book pro, is this possible if so how do I do it?
Providing specifics on all the ways to do this will take more time than I am willing to spend here these days. You can do some of this with Home Sharing. You can transfer the entire library from one computer to another, If you do that you can delete what you don't want from the transferred library.
Quick answer if you use iTunes' default preferences settings: Copy the entire iTunes folder (and in doing so all its subfolders and files) intact to the other drive. Open iTunes and immediately hold down the option (alt) key (shift on Windows) so you get a prompt to select a library, then guide it to the 'iTunes Library.itl' file in the moved iTunes folder. If you put the copied iTunes folder in the default location of Macintosh HD > Users > *User Name* > Music then you don't even need to start with the option key held down, iTunes will automatically look for it there. (Make sure there isn't anything already in the iTunes folder there that you want to keep since you will be replacing it with the one you are moving.)
You do not want to use a new AppleID. Change the AppleID on the new phone to the old ID. Purchases made with one AppleID cannot be transferred to a different one and it will be a royal pain to manage two Apple IDs.
Change iTunes Store account on an iOS device - Log out of your current account with Settings.app > Store (Settings > iTunes & App Stores on iOS 6) > tap on your AppleID. Log in with a different account. Note, turning on automatic downloads or re-download past purchases may tie the device to that account for 90 days - http://support.apple.com/kb/HT4627 https://discussions.apple.com/message/18484935 - "In order to change your Apple ID or password for your iCloud account on your iOS device, you need to delete the account from your iOS device first, then add it back using your updated details. (Settings > iCloud, scroll down and hit "Delete Account") When you delete your account, all the data that is synced with iCloud will also be deleted from the device (but not from iCloud), but will be synced back to your device when you login again." -
MacBook Pro: I have changed my old apple ID address but cannot update apps now as it still reverts to my old ID address as the primary holder (it is the apple ID that I have purchased the apps, etc). I have tried to edit back to the old address but it will not let me type in the address and there is no blue edit sign on the rhs. What can I do to rectify this problem?. Is there a waiting period after editing an apple ID address? I have spent the good part of yesterday searching the net and know that there is a major problem with this but wondering if anyone has found a solution. Thank you.
Hello Jamcef,
Thank you for the question. Use these steps to change the Apple ID signed into the iTunes Store:
Sign in with a different Apple ID
Tap Settings > iTunes & App Stores.
Tap your Apple ID.
If you see the option to Sign In, you can change your Apple ID now.
Tap Sign Out.
Enter your Apple ID and Password and tap Sign In.
Or if you don't have another Apple ID, tap Create New Apple ID.
You can find the full article here:
iOS: Sign in with a different Apple ID in the iTunes Store, App Store, and iBooks Store
http://support.apple.com/kb/ht1311
Thank you for using Apple Support Communities.
Best,
Sheila M.
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