Plz very urgent

Question

hi,
please have a patience to read  my question.
in service confirmation when iam entering one service item called ' izaz_prod' with one  sold-to-party one contract assignment pop-up is coming , i selected one contract and after that contract got determined in general data of service confirmation which is a hyperlink .
when im navigating in to it i couldnt  find my item in that contract
now my question is if a contract which is not having my item then in pop-up window how does it came.-->this is first question
In next step i navigated in to that service contract hyperlink which is not having my item and myself  entered that item and assigned service profile and response profile and i retuned to the main transaction service confirmation and navigated again to that item level there i couldnt find service profile and respone profile which was assigned to that item in that contract.-->second question
dates assignment block is present in service confirmation overview page  and also  in item overview page ,in service confirmation overview page we can have for example three items .
now if we move on to each item overview page there also for each item one dates asigment block is appearing ,what is need of dates AB in service confirmation transacton--> third question
hope u understood my problem
whatever is the answer points will be rewarded.

Answer 1

Hi Izaz,
1. The contract assignement is popping up for the Service Order
A: - When making the transaction type for the service order, you must have selected the contract determination as "A" which would mean that the contract should be determined at the header level for the Business Partner. Kindly change it to "F" so that the contract determination ta\kes place for the combination of the sold to party and the product at the item level.
2. The service profile and response profile will be populated to the next confirmation that you would create with ref to this contract. That is because the linking had already taken place and the changes to the contract after that were not represented in this confirmation.
3. Sometimes, the work might have been carried out at different times but the confirmation document is being made for all the items combined, so we can enter the correct dates when these services were actually performed.
Hope this will solve your queries.
Kindly reward with points!!!!
Regards,
Rekha Dadwal