PNGs from Premiere to PhotoShop

First, I apologize upfront for not knowing the proper nomenclature. I'm hoping this is a basic question for those that know the answer.
Ok, this is a combo question that involves both Premiere and PhotoShop (cs5). While in Premiere, I'll take a PNG pic of a frame so that I can then rotoscope it. When I open it in PhotoShop, the image is no longer in the 16/9. It is the same height, but the width has been compressed. When I am finished with the file and reimport it to Premiere, it has the wrong look. I can monkey with the image by  unlinking the scale (something like 94% to 140%). That tricks it to be acceptable for my uses, but it would never work for real life images.
My question is... is there a better setting to choose when taking a frame capture to avoid this? I must be making an elementary mistake that I am unaware of.
Thanks for your time... hope my description made sense.

Yes, the pixels can now actually be displayed as non-square, via the advanced functions of OpenGL.  Note the specific item on this page:
http://kb2.adobe.com/cps/405/kb405745.html
View nonsquare pixel images. See Adjust pixel aspect ratio in Photoshop CS5 Help
To wit, note this image, in which a perfect circle and text are rendered.  I duplicated it and set the duplicate to 1.33:1 PAR.  Note the pixel dimensions listed in the status boxes at the bottom.
-Noel

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       msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.6161  
       msvcp71.dll   Microsoft® Visual Studio .NET   7.10.3077.0  
       msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.4940  
       msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.6161  
       msvcr71.dll   Microsoft® Visual Studio .NET   7.10.3052.4  
       msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.4940  
       msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.6161  
       pdfsettings.dll   Adobe PDFSettings   1.04  
       Photoshop.dll   Adobe Photoshop CS5   CS5  
       Plugin.dll   Adobe Photoshop CS5   CS5  
       PlugPlug.dll   Adobe(R) CSXS PlugPlug Standard Dll (32 bit)   2.0.0.746  
       PSArt.dll   Adobe Photoshop CS5   CS5  
       PSViews.dll   Adobe Photoshop CS5   CS5  
       SCCore.dll   ScCore 2010/10/19-10:22:12   61.445301   61.445301
       shfolder.dll   Microsoft(R) Windows (R) 2000 Operating System   5.50.4027.300  
       ssleay32.dll   The OpenSSL Toolkit   0.9.8g  
       tbb.dll   Threading Building Blocks   2, 1, 2009, 0201  
       TfFontMgr.dll   FontMgr   9.3.0.113  
       TfKernel.dll   Kernel   9.3.0.113  
       TFKGEOM.dll   Kernel Geom   9.3.0.113  
       TFUGEOM.dll   Adobe, UGeom©   9.3.0.113  
       updaternotifications.dll   Adobe Updater Notifications Library   1.0.0.68 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   1.0.0.68
       WRServices.dll   WRServices Thursday January 21 2010 12:13:3   Build 0.11423   0.11423
       wu3d.dll   U3D Writer   9.3.0.113  
    Installed plug-ins:
       3D Studio 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
       Accented Edges 12.0
       ADM 3.11x01
       Angled Strokes 12.0
       Average 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
       Bas Relief 12.0
       BMP 12.0.2
       Camera Raw 6.7
       Chalk & Charcoal 12.0
       Charcoal 12.0
       Chrome 12.0
       Cineon 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
       Clouds 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
       Collada 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
       Color Halftone 12.0.2
       Colored Pencil 12.0
       CompuServe GIF 12.0.2
       Conté Crayon 12.0
       Craquelure 12.0
       Crop and Straighten Photos 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
       Crop and Straighten Photos Filter 12.0.2
       Crosshatch 12.0
       Crystallize 12.0.2
       Cutout 12.0
       Dark Strokes 12.0
       De-Interlace 12.0.2
       Dicom 12.0
       Difference Clouds 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
       Diffuse Glow 12.0
       Displace 12.0.2
       Dry Brush 12.0
       Eazel Acquire 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
       Embed Watermark 4.0
       Entropy 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
       Extrude 12.0.2
       FastCore Routines 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
       Fibers 12.0.2
       Film Grain 12.0
       Filter Gallery 12.0
       Fresco 12.0
       Glass 12.0
       Glowing Edges 12.0
       Google Earth 4 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
       Grain 12.0
       Graphic Pen 12.0
       Halftone Pattern 12.0
       HDRMergeUI 12.0
       IFF Format 12.0.2
       Ink Outlines 12.0
       JPEG 2000 2.0
       Kurtosis 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
       Lens Blur 12.0
       Lens Correction 12.0.2
       Lens Flare 12.0.2
       Lighting Effects 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
       Liquify 12.0.1
       Matlab Operation 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
       Maximum 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
       Mean 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
       Measurement Core 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
       Median 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
       Mezzotint 12.0.2
       Minimum 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
       MMXCore Routines 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
       Mosaic Tiles 12.0
       Multiprocessor Support 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
       Neon Glow 12.0
       Note Paper 12.0
       NTSC Colors 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
       Ocean Ripple 12.0
       OpenEXR 12.0.2
       Paint Daubs 12.0
       Palette Knife 12.0
       Patchwork 12.0
       Paths to Illustrator 12.0.2
       PCX 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
       Photocopy 12.0
       Photoshop 3D Engine 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
       Picture Package Filter 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
       Pinch 12.0.2
       Pixar 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
       Plaster 12.0
       Plastic Wrap 12.0
       PNG 12.0.2
       Pointillize 12.0.2
       Polar Coordinates 12.0.2
       Portable Bit Map 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
       Poster Edges 12.0
       Radial Blur 12.0.2
       Radiance 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
       Range 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
       Read Watermark 4.0
       Reticulation 12.0
       Ripple 12.0.2
       Rough Pastels 12.0
       Save for Web & Devices 12.0
       ScriptingSupport 12.0.4
       Send Video Preview to Device 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
       Shear 12.0.2
       Skewness 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
       Smart Blur 12.0.2
       Smudge Stick 12.0
       Solarize 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
       Spatter 12.0
       Spherize 12.0.2
       Sponge 12.0
       Sprayed Strokes 12.0
       Stained Glass 12.0
       Stamp 12.0
       Standard Deviation 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
       Sumi-e 12.0
       Summation 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
       Targa 12.0.2
       Texturizer 12.0
       Tiles 12.0.2
       Torn Edges 12.0
       Twirl 12.0.2
       U3D 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
       Underpainting 12.0
       Vanishing Point 12.0
       Variance 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
       Variations 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
       Video Preview 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
       Water Paper 12.0
       Watercolor 12.0
       Wave 12.0.2
       Wavefront|OBJ 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
       WIA Support 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
       Wind 12.0.2
       Wireless Bitmap 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
       ZigZag 12.0.2
      Plug-ins that failed to load: NONE
    Flash:
       Flash
       Mini Bridge
       Access CS Live
       CS News and Resources
       Flash
       Kuler
       CS Review
    Installed TWAIN devices: NONE
    Illustrator:
    Components:
    ACE 2010/06/28-18:09:25 61.435133 61.435133
    Adobe APE 2010/02/23-12:40:58 61.421986 61.421986
    Adobe Linguisitc Library 5.0.0
    Adobe Owl 2010/03/08-15:17:17 3.0.89 61.423383
    Adobe Owl Canvas 3.0.68 61.2954
    PDFL 2010/10/18-23:35:06 64.341419 64.341419
    Adobe Product Improvement Program 5.0.0.2021
    AdobePSL 64.699054_12.664233 64.699054_12.664233
    Adobe XMP Core 5.0 61.134777
    Adobe XMP Files 5.0 61.134777
    Adobe XMP Script 5.0 61.134777
    Adobe CAPS 3,0,116,0
    Adobe OOBE Launcher 1.0.0.64 (BuildVersion: 1.0; BuildDate: Mon Jan 26 2010 21:49:00) 1.000000
    AFL 1.0
    AFlame 2010/10/04-23:36:11 64.443603 64.443603
    AFlamingo 2010/10/04-23:36:11 64.436825 64.436825
    AGM 2010/06/28-18:09:25 61.435133 61.435133
    AdobeHelp Dynamic Link Library 1,5,0,30
    AIPort 1.0 23.68434
    Adobe EPIC 3.0.1.10077 (BuildVersion: 53.352460; BuildDate: Tue Jul 29 2008 16:47:08) 53.352460
    AMTLib 3.0.0.64 (BuildVersion: 3.0; BuildDate:  Mon Jan 26 2010 21:49:00) 1.000000
    AMTServices 3.0.0.64 (BuildVersion: 3.0; BuildDate:  Mon Jan 26 2010 21:49:00) 1.000000
    ARE 2010/06/28-18:09:25 61.435133 61.435133
    Adobe Illustrator 1.0
    AsnEndUser Dynamic Link Library 1, 7, 0, 1
    Unknown Name
    AXE8SharedExpat 2010/02/23-17:27:33 61.421978 61.421978
    AXEDOMCore 2010/02/23-17:27:33 61.421978 61.421978
    AXSLE 2010/02/23-17:27:33 61.421978 61.421978
    BIB 2010/06/28-18:09:25 61.435133 61.435133
    BIBUtils 2010/06/28-18:09:25 61.435133 61.435133
    DVA Product 5.0.0
    DVA Product 5.0.0
    DVA Product 5.0.0
    DVA Product 5.0.0
    DVA Product 5.0.0
    DVA Product 5.0.0
    DVA Product 5.0.0
    CoolType 2010/06/28-18:09:25 61.435133 61.435133
    DVA Product 5.0.0
    DVA Product 5.0.0
    DVA Product 5.0.0
    DVA Product 5.0.0
    ExtendScript 2010/03/05-08:21:15 61.423205 61.423205
    Adobe XMP FileInfo 5.0 61.134777
    FilterPort 1.1 61.435133
    Microsoft® Windows® Operating System 6.1.7601.18120
    International Components for Unicode 2009/12/05-11:25:03  Build gtlib_main.11277
    International Components for Unicode 3, 4, 0, 0
    International Components for Unicode 2009/12/05-11:25:03  Build gtlib_main.11277
    International Components for Unicode 2009/12/05-11:25:03  Build gtlib_main.11277
    International Components for Unicode 3, 4, 0, 0
    International Components for Unicode 2009/12/05-11:25:03  Build gtlib_main.11277
    JP2KLib 2010/02/24-17:43:58 61.131544 61.131544
    Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 10.0
    LogSession 2, 0, 1, 11
    MPS 2010/02/24-17:43:58 61.421978 61.421978
    Microsoft (R) Visual C++ 6.00.8168.0
    Microsoft® Visual Studio .NET 7.10.3077.0
    Microsoft® Visual Studio® 2005 8.00.50727.42
    Microsoft® Visual Studio .NET 7.10.3052.4
    Microsoft® Visual Studio® 2005 8.00.50727.42
    Microsoft® Visual C++ 2.10.000
    Microsoft® Visual C++ 4.00.5270
    PDFPort 2010/06/28-18:09:25 61.435133 61.435133
    Adobe PDFSettings 1.04
    Adobe Photoshop CS5 CS5
    Adobe(R) CSXS PlugPlug Standard Dll (32 bit) 2.0.1.127
    Adobe India Sangam Core Code 2010/02/03-18:48:35 61.129109 61.129109
    Adobe India SangamML Import from Sangam 2010/02/03-18:48:35 61.129109 61.129109
    ScCore 2010/03/05-08:21:15 61.423205 61.423205
    Microsoft® Windows® Operating System 6.00.2600.0000
    SVGExport 6, 0, 0, 0 1.0
    SVGRE 6, 0, 0, 0 1.0
    Adobe Updater Notifications Library 1.0.0.68 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 1.0.0.68
    WRServices Thursday January 21 2010 12:13:3 Build 0.11423 0.11423
    ATE
    OS: Windows
    Version: 6.1
    System Architecture: x86
    Built-In Memory: 4043 MB
    Application Folder:
    C:\Program Files (x86)\Adobe\Adobe Illustrator CS5\Support Files\
    Primary Scratch Folder:
    C:\AITEMP\
    Secondary Scratch Folder:
    D:\AITEMP\
    Plug-ins:
    Live Menu Item
    Adobe AI Application Plugin
    Control Groups
    Color Conversion
    Composite Fonts
    New Cache Plugin
    AdobeLicenseManager
    ZStringTable
    Window Menu
    Main Filters
    Main File Formats
    File Format Place EPS
    AI File Format
    Debug Menu
    SLO Text Tool
    Mesh Object
    Document Window Plugin
    Sweet Pea 2 Adapter Plugin
    ADM Plugin
    ASLib
    AdobeActionManager
    AILocalized Resources Plugin
    FrameworkS
    Art Converters v2
    FlattenTransparency
    FO Conversion Suite
    Pathfinder Suite
    PDF Suite
    BRS Pencil Tool
    Rasterize 8
    AdobeSlicingPlugin
    AdobeActionPalette
    BeautifulStrokes Suite
    AdobeBrushMgr
    Adobe Color Harmony Plugin
    Control Palette Plugin
    Adobe Deform Plugin
    AdobeLayerPalette
    Adobe Planar Edit Plugin
    AdobePaintStyle
    PathConstruction Suite
    AdobeSwatch_
    AdobeToolSelector
    Adobe Tracing Object
    Adobe Custom Workspace
    AdobeDiffusionRaster
    Snapomatic
    Adobe Geometry Suite
    Flatten Suite
    ShapeConstruction Suite
    ExpandS
    SWFExport
    Photoshop Plugin Adapter Targa
    Photoshop Plugin Adapter PNG
    Photoshop Plugin Adapter Pixar
    Photoshop Plugin Adapter PCX
    Photoshop Plugin Adapter BMP
    Photoshop Plugin Adapter Unsharp Mask...
    Photoshop Plugin Adapter Smart Blur...
    Photoshop Plugin Adapter Radial Blur...
    Photoshop Plugin Adapter Pointillize...
    Photoshop Plugin Adapter NTSC Colors
    Photoshop Plugin Adapter Mezzotint...
    Photoshop Plugin Adapter Gaussian Blur...
    Photoshop Plugin Adapter De-Interlace...
    Photoshop Plugin Adapter Crystallize...
    Photoshop Plugin Adapter Color Halftone...
    Photoshop Plugin Adapter Texturizer...
    Photoshop Plugin Adapter Stained Glass...
    Photoshop Plugin Adapter Patchwork...
    Photoshop Plugin Adapter Mosaic Tiles...
    Photoshop Plugin Adapter Grain...
    Photoshop Plugin Adapter Craquelure...
    Photoshop Plugin Adapter Glowing Edges...
    Photoshop Plugin Adapter Water Paper...
    Photoshop Plugin Adapter Torn Edges...
    Photoshop Plugin Adapter Stamp...
    Photoshop Plugin Adapter Reticulation...
    Photoshop Plugin Adapter Plaster...
    Photoshop Plugin Adapter Photocopy...
    Photoshop Plugin Adapter Note Paper...
    Photoshop Plugin Adapter Halftone Pattern...
    Photoshop Plugin Adapter Graphic Pen...
    Photoshop Plugin Adapter Cont^e Crayon...
    Photoshop Plugin Adapter Chrome...
    Photoshop Plugin Adapter Charcoal...
    Photoshop Plugin Adapter Chalk && Charcoal...
    Photoshop Plugin Adapter Bas Relief...
    Photoshop Plugin Adapter Ocean Ripple...
    Photoshop Plugin Adapter Glass...
    Photoshop Plugin Adapter Diffuse Glow...
    Photoshop Plugin Adapter Sumi-e...
    Photoshop Plugin Adapter Sprayed Strokes...
    Photoshop Plugin Adapter Spatter...
    Photoshop Plugin Adapter Ink Outlines...
    Photoshop Plugin Adapter Dark Strokes...
    Photoshop Plugin Adapter Crosshatch...
    Photoshop Plugin Adapter Angled Strokes...
    Photoshop Plugin Adapter Accented Edges...
    Photoshop Plugin Adapter Watercolor...
    Photoshop Plugin Adapter Underpainting...
    Photoshop Plugin Adapter Sponge...
    Photoshop Plugin Adapter Smudge Stick...
    Photoshop Plugin Adapter Rough Pastels...
    Photoshop Plugin Adapter Poster Edges...
    Photoshop Plugin Adapter Plastic Wrap...
    Photoshop Plugin Adapter Palette Knife...
    Photoshop Plugin Adapter Paint Daubs...
    Photoshop Plugin Adapter Neon Glow...
    Photoshop Plugin Adapter Fresco...
    Photoshop Plugin Adapter Film Grain...
    Photoshop Plugin Adapter Dry Brush...
    Photoshop Plugin Adapter Cutout...
    Photoshop Plugin Adapter Colored Pencil...
    Photoshop Plugin Adapter Filter Gallery...
    Twirl v2
    AdobeBuiltInToolbox
    Adobe Symbolism
    Simplify
    ShapeTool
    Segment Tools
    Adobe Scatter Brush Tool
    Reshape Tool
    Magic Wand
    Liquify
    Lasso
    Knife Tool
    Adobe Flare Plugin
    AdobeTextDropper
    Adobe Eraser Tool
    Adobe dBrush Brush Tool
    Adobe Crop Tool
    Adobe Calligraphic Brush Tool
    BoundingBox
    AdobeArtBrushTool
    Smart Punctuation
    TxtColumns
    Spell Check Dictionary
    Spell Check UI
    Find Replace UI
    TextFindFont
    TypeCase
    Adobe PSD File Import
    Adobe PSD File Export
    Photoshop Adapter
    PerspectiveUI
    TIFF File Format
    PNG File Format
    MPSParser
    MPSExport
    MPSCommon
    Mojikumi UI
    FXG UI
    FXG
    Adobe DXFDWG Format
    ZigZag v2
    Scribble v2
    TextWrap Dlg
    ShapeEffects v2
    Adobe Scribble Fill
    Saturate
    Round v2
    Roughen v2
    Punk v2
    AdobePathfinderPalette
    Overprint
    OffsetPath v2
    AI Object Mosaic Plug-in
    MaskHelper v2
    Inverse
    FuzzyEffect v2
    Distort v2
    Find
    Expand
    DropShadow
    TrimMark v2
    Colors
    Cleanup
    Adjust
    AddArrowHeads v3
    Add Anchor Points
    Adobe Welcome Screen
    AdobeTransparencyEditor
    AdobeTransformObjects
    Transform v2
    Adobe Tracing UI
    Adobe Symbol Palette Plugin
    SVG Filter Effect v2
    Stroke Offset v2
    Services
    SeparationPreviewPlugin
    Scripts Menu
    ScriptingSupport
    Print Plugin
    Adobe Perspective Guides
    Adobe Nudge
    AdobeNavigator
    Adobe Path Blends
    AdobeLinkPalette
    Kinsoku Dlg
    KBSC Plugin
    GradientMeshPlugin
    Flattening Preview
    FileClipboardPreference
    DocInfo
    Character and Paragraph Styles
    AI Bottlenecks Plugin
    Asset Management
    AdobeArtboardPanel
    Adobe Art Style Plugin
    Adobe App Bar Controls Host
    Alternate Glyph Palette
    AdobeAlignObjects
    3D v2
    PDF File Format
    ADMEveParser Plug

    Hi Mylenium,
    The program just loads useless to use your words when I try to pass a file from Illustrator to Photoshop and when I click anywhere in Illustrator I get Program "Not responding" it doesn't crashes (stops) it stais opened but it doesn't do anything so I need to close it by force from task manager because I can't do anything with it.... Once I left it over night to save an important file and just in the morning I managed to do that so after a while it comes round but all the time there are different periouds of pending. Anyway this is not normal and I should be able to use the program in normal parameters with a powerful system. 
    I don't have any processor over load in the task manager I don't have anything unusual that indicates an over load of information, that's my problem. My guess is that I have a system incompatibility but I don't know where so that's why I asked for Adobe's help. Again I didn't had this problem using the same pack (CS5) with a less powerful system...
    If there are any creash logs pelase tell me where can I find them ?

  • Direct link from Premiere Pro to Speedgrade won't open and stops at the post processing bar.

    I've just installed the new version of Speedgrade and every time I try to open a direct link from Premiere Pro to Speedgrade, it opens and starts to load, but when the post processing bar appears it stops there and doesn't open, I've gone back to the original versions of both programmes and that same thing happens, HLEP!

    Hi Vinay,
    1. I am using third party plug ins, and I understand that might be causing an issue, but I've also tried opening a new project with nothing in it at all, and that won't open.
    2. Premiere Pro quits after the project loading bar or after I create a new project.
    3. I used a lot of files! mov, mts, psd, ai, png, jpeg, and AE compositions through dynamic link.
    4. The project has about five sequences. They range from 1 minute to 4 minutes.
    Thanks!

  • Cant install premiere and photoshop elements 10

    I purchased the disc bundle for premiere elements/photoshop elements 10 and installed this software on my iMac utilizing the installer fix 1. When trying to install same disc on my MacBook with the same process I get an "installer failed to initialize" message. I have just upgraded the MacBook from iGB to 2Gb ram. Help???

    Not on network and virus software not running.
    Trial software downloaded successfully but install from both disc and downloaded versions failed on my Mac Book (2GHz Intel Core 2 Duo, 2 GB ram). Tried ‘install fixer” and changed date/time.
    note: had successful install from disc on my iMac using the recommended ‘install fixer”.

  • I just downloaded and paid for Premiere elements but now want the combined Premiere and Photoshop elements. How do I do this?

    My headline says it all. I would like to turn my Premiere Elements order into the combined Premiere and Photoshop Elements download offer. I have already paid for Premiere Elements but would like to take advantage of the combined offer for only another $40 or so. How do I do this?
    I only downloaded and paid for the Premiere Elements package about two days ago.
    Todd Sauve

    Todd Sauve
    Did you purchase Premiere Elements 13 from Adobe Direct? If so, are you within 30 days of that purchase? If the answer to both of those questions is Yes and it appears to be, then you should explore
    Contact Adobe Chat clicking on the following link
    Contact Customer Care
    Premiere Elements
    Membership, Account, Payment
    Payments, Invoices, Orders
    Chat Panel
    If the link does not hold its set, then you will need to navigate to the Chat Panel using the above titles as guides.
    Under the conditions mentioned at the beginning of this reply, I am speculating that Adobe should be able to give you your money back for the Premiere Elements 13, allowing you to purchase Photoshop Elements and Premiere Elements which are sold together, but are still really standalone products. How Adobe opts to do that is at its discretion.
    Best wishes
    ATR

  • I upgraded to Premiere and Photoshop Elements 12 on 23rd September

    I upgraded to Premiere and Photoshop Elements 12 on 23rd September from Premiere elements 4.
    Issue 1
    Two days later Elements 13 comes out so I am immediately out of date and would need to pay the same amount again if I want to upgrade to 13.   That's a bit unkind isn't it?
    A warning to wait a couple of days to upgrade would have been a bit nicer customer care. No?
    Issue 2
    A further problem that's blocking me though - I upgraded by download and now can't install it to my home computer because all the links are to download 13 - where can I get a download of 12 now??
    Andrew in the UK.

    Hi Barbara,
    Thanks very much for that link I will use it.   An upgrade would be very welcome and would cheer me up a lot.
    Meanwhile, here is someone in the same position who seems to think there's a 30 free upgrade window.  I will check that out.
    https://forums.adobe.com/thread/1586751
    Best regards,
    Andrew
    Andrew Corbett
    Director
    PerfectArc Web and Apps
    www.PerfectArc.com
    @PerfectArc
    14/15 Burway Trading Estate, Ludlow SY8 1EN
    01584 876 222

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