PO Approval workflow Acceptance Required issue

Question

When PO_headers_all.acceptance_required_flag = 'Y', expected behaviour of PO Approval workflow is to send Action Required
email to supplier. But for some POs even PO_headers_all.acceptance_required_flag = 'Y', PO approval workflow is sending FYI emails to supplier, instead of action required email should goto supplier.
I have verifed the supplier responsibility who is receiving FYI email, supplier got responsibility to acknowledge PO ( based on POS_ACK_ORDER function assigned to supplier responsibility ) .
Could any one suggest me, how and where to fix this issue ? How will I know what is the cause of supplier receiving FYI email instead of Action required email ?
Thanks,
Sunitha

Answer 1

Hi user;
please follow below and see its helpful:
Stuck POAPPRV Workflow Records At The Email PO Process Activity [ID 417722.1]
View Approval Workflow Hangs With No Error for Approved Purchase Orders and Requisitions [ID 413272.1]
APPROVE PO, WORKFLOW PROCESS, PROCESS HANGS [ID 1056081.6]
Workflow Is Not Completing For PO Supplier Change [ID 554024.1]
Regard
Helios