Pocket Sync and 8330 not working

So I just got a new BlackBerry Curve (8330 v4.3.0.127) and I cannot get Pocket Sync to find my phone for the life of me. My Mac (10.5.5) can find my memory device in the phone when I'm in Mass Storage Mode but no luck other then that.
Please help!

I also can't get pocket sync to work with my 8830.  I've reinstalled several times and sat on the phone with RIM support for an hour while we tried multiple ways to get it working...again, reinstalling.  This is ridiculous and I'm ready to find another device!  Someone from RIM please help!!  I run my business on my 8830 while I travel and if I can't get my device to sync with my laptop, the device is useless to me.

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