POCKET TUNES NOW TURNS MY PHONE OFF INSTEAD OF WORKING

Question

MY POCKET TUNES WORKED JUST FINE YESTERDAY AND NOW ALL OF A SUDDEN WHEN I GO TO USE IT IT TURNS MY PHONE OFF... WHAT DO I DO? HELP PLEASE ASAP!!!!!
Post relates to: Treo 700p (Verizon)

Answer 1

Hello Normsoft support here,
Any crash in Pocket Tunes can usually be explained by one of five things. Most common is a corrupt audio file. Second is a corrupt file system on the expansion card. Third is having incompatible software installed. Fourth is a corrupt installation of Pocket Tunes. The final one occurs with streaming audio, and is due to a low amount of available internal memory on the device itself. Palm memory being flash, the nature of the beast can cause file corruptions. The steps to resolve the problem would best be performed as:
1. Make sure you have the current version of Pocket Tunes installed. You can get the latest version here
Desktop: http://www.pocket-tunes.com/download.html or
Mobile:  http://www.pocket-tunes.com/mobile/index.html
2. Make sure you have no incompatible programs installed, or have applied the solution for those that provide one. A list will be provided below.
3. Try reinstalling Pocket Tunes to rule out the possibility of a corrupt program file.
4. Format your card with the Card Info application to rule out the possibility of a bad file system on the card. Run Pocket Tunes with no audio files installed. If it doesn't crash, then that rules out an incompatible program.
5. Install your audio files, preferably one at a time until you find which one or ones are causing a problem.
Incompatible programs:
Hi-Launcher 3 - May cause your device to freeze when Pocket Tunes is running and you use Hi_launcher to turn off the device
OnlyMe - May cause a crash when screen turns off. Uninstall OnlyMe
ImageClock 1.5 - Can cause your device to reset when Pocket Tunes goes from one song to the next. May also cause excessive skipping when it is in the foreground and Pocket Tunes is playing in the background. Uninstall ImageClock
BrightIQ - Causes crash when used with Pocket Tunes.
VolumeCare 3.17 or earlier - With VolumeCare activated, the ability to use the Treo volume buttons to control PocketTunes volume is compromised. Update to the latest version
headsetcontrol - If you plug in a cassette adaptor it can cause Pocket Tunes to skip to the next song.
FontSmoother 1.68 or earlier - May cause the background to disappear on the LifeDrive. Update to latest version
VeriChat - Can sometimes use up resources when running in the background.
Unfortunately I am unable to monitor this thread, however if you require further assistance please feel free to submit a support ticket using the link below:
http://www.pocket-tunes.com/scripts/support.php
Post relates to: Treo 750 (AT&T)