Podcasts ALWAYS screwed up when connecting iPhone w/iTunes

Every time I connect my iPhone to the computer running iTunes the cover art and listened status are nuked. Cover are is erratically deleted and the previously played status is always removed.
iTunes is set up to not do anything with podcasts. However, in accordance with the advice of tech support reps, I have tried multiple variations to no avail.
Tech support throws up their hands and no kidding have actually told me that this is a "feature." No kidding, more than once.

Oh, it is an iPhone 4s

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    I dread connecting the phone to the computer because of this and what it does to my podcasts also.
    Apple has had their best and brightest working day and night tirelessly on this for over a year. The poor schlubs that field the calls are repeatedly told by the "engineers" that they are working on it. When in reality, no one has a clue what is happening and they have even gone so far as to tell me that this undesired behavior is actually a feature.
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  • Problem = always shut down when connect to the internet (both via wifi & mobile data)

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    Disable or turn off your firewall, anti-virus, and all security software and try the download again.
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