Pointless phone call from BT.

Question

"We are sorry to see you have already changed your broadband provider, & that your landline switches on the **th November.
I can see on our system when you called retentions on the 19th October you were passed to four agents who did not try hard enough to keep you as a customer. Can you tell me why you have decided to leave Bt?."
Me- Erm, Bt did not try hard enough to keep me!.
"I see, sorry about that. Can you tell me the best price offered to you by are agent that day?."
Me- I was offered a £4 monthly discount to stay with Bt, & then told i could pay £299 for a youview box - information a knew was incorrect.
"It appears on our system that you were passed to the wrong department by the first agent, & that the person who offered you that deal & information was a trainie. I am sorry for that mistake!.
Is there anything i can do today to gain your confidence in our service & custom again?."
Me- No thankyou, as i'm now in a new contract with & cheaper provider offering me a better deal & broadband features.
"I am in a position to offer you today 9months free line rental, a free youview box, & a further £6 off your broadband & vision service for 12 months!."
Me- That's no good to me, i've just started a new contract with a different provider.
"YES."
Me- Yes what?.
"I see your dilemma, we are sorry to have let you down!. On the plus side Mr *****S there will be no disconnection charges as you have gone beyond your contract period. However, your Bt vision box will soon cease to operate & that can cost you upto £250 to replace like for like!."
Me- There's no dilemma for me there!.
"Thankyou for your time today Mr *****S, Bt are still the best & reliable providers of phone & broadband on the market, you are welcome to return to us at anytime!. Unlike ourselves other providers sting their customers with hidden charges...... It's the difference between flying with BA or EasyJet, a less adequate service like EasyJet will charge you to go to the toilet."
Call disconnected.
Oh My Goodness..... Ha ha ha!. 

Answer 1

The grass is not always more greener.
Yep, living in the real world as i do makes me fully aware of that rather important fact.
However, other providers being 'nearly' as bad is not an excuse for Bt to continue providing a service that doesnt match their promises.
I had problems from day dot with bt selling me a package they later claimed didn't exist, & wasn't ever available through their website. They must've changed my order number almost half a dozen times trying to eradicated proof of my original purchase, & the 'so-called' mistake made in the online advertisement that apparently never existed....... exactly how something that they swear never happened can later be called a mistake by them is yet another stumper!.
Lucky for me that i kept the transcript of the convo i had with the sales agent, hence eventually got my original deal.
Fact is Bt are dishonest, their staff appear to be encouraged to lie & make customers feel that they're always at fault, wrong, liars, thick & generally unreasonable or impatient.
The nonsense with getting through to India & unplugging cables, flicking switches, checking & changing wires etc etc.... is just a basic two finger insult to the intellect & true value Bt place on their paying customers.
It seriously looks the only way to hope to get a result is to request (& in some cases beg) for help via this forum community, but even then its been noticed & noted' staff can & will be selective as to how & who they decide reply to!!!.
And if you really think i'm wrong..... then have a better look at the nature of the 'majority' of posts made here by their customers.