Points Haven't Posted - $25 in Reward Certificates when you buy any smartphone Valid 5/30/15–7/4/15

I still have not received my $25 certificate for buying an iPhone during the promotion period. I bought an iPhone at Best Buy on 6/20 and switched from AT&T to Sprint. After travelling all over town and experiencing coverage issues, I decided to switch back to AT&T. I visited a different Best Buy location the same day (6/20) and exchanged/returned my Sprint iPhone so I could reactivate my AT&T account. Could this have caused a problem with the $25 Rewards applying to my account?

Greetings tjones261, and welcome to the Best Buy forum,
The promotion in-question is a great way to earn some extra points, especially if you are in the market for a new smartphone. We have had similar My Best Buy promotions in the past that offered bonus certificates or points with the purchase of an eligible smartphone. Let me see what I can do to help answer any questions you may have.
1. A smartphone would basically be classified as any mobile phone that has an advanced operating system. They would have a touchscreen, ability to run apps, email, GPS, etc. For example, an iPhone 6 or Samsung Galaxy S6 would be considered a smartphone. You can look over the smartphones that are eligible for the current bonus offer here.
2. You would only need to enter your My Best Buy account ID number during the BestBuy.com checkout process if your accounts (My Best Buy and BestBuy.com) are not linked or if you are checking out as a guest. Otherwise, your My Best Buy account should automatically attach to any orders you place after logging into BestBuy.com.
It can usually take up to 20 days for points to post to a member's My Best Buy account, including bonus points. With that being said, you may not see the point value for the $25 bonus certificate (1,250 points = $25) post to your account right away if you do purchase an eligible smartphone. I have provided a few links below that should help answer any other questions you may have; however, please feel free to send me a private message if you have other questions and I will see what I can do further assist.
Where Are My My Best Buy Bonus Points?
My Best Buy™ Points and Promotional Financing
How to Link a My Best Buy™ membership to your BestBuy.com Account
Thank you for posting and for being a My Best Buy member!
Derek|Social Media Specialist | Best Buy® Corporate
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5X Points when you buy any LG refrigerator $1,999 or more

My Best Buy™ members can earn 5X points when they purchase any LG refrigerator $1,999 and up in-store or on BestBuy.com. There is a limit of one bonus per membership, and it can take up to 20 days for bonus points to post following any scheduled deliveries.
Offer valid: 07/19/2015 - 07/28/2015
Offer available online and in-store
Shop BestBuy.com® and use your My Best Buy™ member ID.
Or shop a Best Buy® store near you. To redeem, provide My Best Buy member ID at checkout.
“Offer valid 07/19/2015 - 07/28/2015. My Best Buy program points will be fulfilled after you check out. My Best Buy members will get 5X their base points. Bonus points will not be multiplied. Bonus points not awarded for gift card purchases. Limit of one bonus per membership. It may take 20 days for points to post to a member's account.”
Thank you for being a My Best Buy™ member!

Greetings tjones261, and welcome to the Best Buy forum,
The promotion in-question is a great way to earn some extra points, especially if you are in the market for a new smartphone. We have had similar My Best Buy promotions in the past that offered bonus certificates or points with the purchase of an eligible smartphone. Let me see what I can do to help answer any questions you may have.
1. A smartphone would basically be classified as any mobile phone that has an advanced operating system. They would have a touchscreen, ability to run apps, email, GPS, etc. For example, an iPhone 6 or Samsung Galaxy S6 would be considered a smartphone. You can look over the smartphones that are eligible for the current bonus offer here.
2. You would only need to enter your My Best Buy account ID number during the BestBuy.com checkout process if your accounts (My Best Buy and BestBuy.com) are not linked or if you are checking out as a guest. Otherwise, your My Best Buy account should automatically attach to any orders you place after logging into BestBuy.com.
It can usually take up to 20 days for points to post to a member's My Best Buy account, including bonus points. With that being said, you may not see the point value for the $25 bonus certificate (1,250 points = $25) post to your account right away if you do purchase an eligible smartphone. I have provided a few links below that should help answer any other questions you may have; however, please feel free to send me a private message if you have other questions and I will see what I can do further assist.
Where Are My My Best Buy Bonus Points?
My Best Buy™ Points and Promotional Financing
How to Link a My Best Buy™ membership to your BestBuy.com Account
Thank you for posting and for being a My Best Buy member!
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

$25 bonus certificate with purchase of any smartphone

My Best Buy™ members can receive a $25 bonus certificate or 1,250 points when they purchase a smartphone in-store or on BestBuy.com.
Offer valid: 05/31/2015 - 07/04/2015
Offer available online and in-store
Shop BestBuy.com® and use your My Best Buy™ member ID.
Or shop a Best Buy® store near you. To redeem, provide My Best Buy member ID at checkout.
“Valid 5/31/15–7/4/15. My Best Buy members will get 1,250 bonus points on qualifying purchases. My Best Buy program points will be fulfilled after you check out. Offer is non-transferable. No cash value. No copies. May not be combined with other bonus point offers. Limit 1 bonus point offer per membership. Bonus points will not be multiplied. Bonus points not awarded for gift card purchases. Offer not valid with pre-orders or unlocked phones. It may take up to 20 days for points to post to a member's account.”
Thank you for being members of the My Best Buy™ program!
Derek|Social Media Specialist | Best Buy® Corporate
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Hello flashheatmvp3,
Thank you for purchasing your PlayStation 4 controller from us! I'll be happy to see if your purchase would qualify for the promotions, but I'll need you purchase information. I'm sending you a private message. Make sure you’re logged in, and click on the envelope icon on the upper right-hand corner of the page to check your forum inbox.
Thank you for reaching out to us and I look forward to hearing from you.
Blake|Social Media Specialist | Best Buy® Corporate
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Pre-ordered 4 games, haven't received the $10 reward certificates

Hello,
Last month I preordered 4 games (Little Big Planet 3, GTA V, Far Cry 4 and Dragon Age) which were picked up on release (11.18). All are supposed to come with a $10 gift card, when I picked them up they told me they should be on my rewards account after two weeks.
I have not received them, were they supposed to issue them to me when I picked the games up?
Solved!
Go to Solution.

Bad news first, Little Big Planet 3 and Dragan Age were never part of the $10 pre-order/purchase promo so that`s why you won`t be recieving $10 certs(500 MyBB pts) for either of those titles.
Far Cry 4 and GTAV are eligble titles and they released on 11/18 so those pts should post in 15-20 days. If they don`t show by Dec. 8-9 then bump this thread for assistance.

$10 reward certificate for buying COD question

I've pre-ordered Call of Duty: Advanced Warfare for the XBox One at a Best Buy but I am considering getting the Atlas Pro Digital Card Edition instead rather than the disc version. Does the $10 bonus certificate only apply to disc copies or it can also be used for purchasing digital cards at the store?

Hi tbflesher,
Thank you for pre-ordering Call of Duty: Advanced Warfare from Best Buy. This will undoubtedly be one of the year's hits and I'm sure you're excited to get playing.
As enuf mentioned, to be eligible for our "Get $10" offer, you would need to purchase a physical copy of the game. For all the details on this offer, please check out our forum post linked here.
All the best,
Mike|Social Media Specialist | Best Buy® Corporate
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Regarding the Titanfall $10 reward certificates preorder bonus

I just recieved an email from Best Buy about Titanfall, advertising that "...MyBestBuy customers get $10 in reward certificates when you pre-order and purchase..." the game. I'm interested in getting the PC version, and looking through the terms in the email and the preorder page that was linked inside of it, I'm not seeing anything stating that this is only available for the console versions. Is this different from the standard $10 reward certificate bonus and PC preorders are eligible, or are we being left out in the cold again on this one?
Solved!
Go to Solution.

Greetings greyline108, and welcome to the forum,
The email you received would pertain to the current "Get $10" pre-order offer and not a different offer. To qualify for the 500 bonus points, you would need to pre-order an Xbox 360, Xbox One, PS3, or PS4 version of Titanfall. The PC version would not qualify for the bonus points.
My Best Buy™ "Get $10" Gaming Pre-Order Offer
Thank you for reaching out to us!
Derek|Social Media Specialist | Best Buy® Corporate
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Reward Certificate question

Is it possible to purchase Reward Certificates using a Best Buy gift card? Thanks.

Hello daniel77733,
I hope that you enjoyed your weekend.
The easy answer to your question is no. A certificate is usually issued when points that have posted to a member's My Best Buy account are converted into a certificate. There are occasions where we will issue bonus certificates as part of a promotional offer; however, a My Best Buy certificate cannot be purchased using a Best Buy gift card or any other form of payment. Let me know if you have any other questions.
Thank you for posting your question and for being a My Best Buy member!
Derek|Social Media Specialist | Best Buy® Corporate
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Reward certificate expiration

I for the first time joind the reward and made my a big purchase, the reward point was added and the certificate of $25 was issued. which i never knew as it was not in a day or two. and now when i check the certificate is not there or expired. Is there a way the certificate can be reissued ( which many of the reward programme of other stores do for one time as courtesy. Is there a way for reissue of the certificate? If not then i think that the reward programme is just not helpfull and very misleading to most of the members who shop at Best Buy when there are other options. If this is their policy i am very disappointed to purchase anything from best buy in future.

Greetings dhumilparita, and welcome to the Best Buy forum,
I looked over your My Best Buy™ account using the email address you registered with the forum, and from what I can see, your $25 certificate expired about two weeks ago. That would explain why you are unable to see the certificate when you login to BestBuy.com. A certificate will expire after 60 days, and once a certificate has officially expired, it cannot be reissued.
I would like to go over your My Best Buy™ account with you to ensure it is up-to-date and to see if I can perhaps help answer other questions you may have, so I will be sending you a private message. To check your private messages, you will want to login to the forum and click on the little yellow envelope at the top of the page.
My Best Buy™ - Program Terms
Thank you for posting to the forum and for being a My Best Buy™ member!
Derek|Social Media Specialist | Best Buy® Corporate
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Does Bloodbourne get $10 in reward certificate for pre order?

Will it get the $10 bonus I cant find a list of eligible games?

Hello ChrisM03,
Bloodborne is one of the first titles this year that I’m absolutely stoked about. I’m very eager for its release and I can understand your curiosity around our Get $10 promotion. Who doesn’t like free Reward Certificates when pre-ordering games?!
Regrettably, Bloodborne isn’t part of this promotion. You can see a list of eligible games for our Get $10 My Best Buy promotion by clicking here. Keep checking back, as games can be added at any time!
Please let us know if you have any other questions and thanks for posting.
Brian|Senior Social Media Specialist | Best Buy® Corporate
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Missing Reward Certificate ($20)

I picked up an Iphone 6 yesterday in store. Do I eligilble for the $20 certificate? As I know some of my friends already had their 1000 points pending while there is 0 points in my account. Is there any problem?

Good morning xnwfukso,
Thank you for connecting with us on the forum.
If you met the offer terms, then you should qualify for a $20 certificate or 1,000 points. It can generally take UP TO 20 days for points to officially post to a member's My Best Buy™ account, and since you picked up your iPhone yesterday, I would not expect those bonus points to have posted that quickly. Please also keep in mind that it is fairly common for bonus points not to appear as pending.
With that all having been said, send me a private message if the 1,000 bonus points do not post to your My Best Buy™ account by the end of the day on 4/1/2015 and I will see what I can do to further assist. You can send a private message by clicking on the blue button in my signature labeled "Private Message."
Get $20 in certificates with purchase of any smartphone
I hope you have a great weekend and enjoy your new iPhone 6!
Derek|Social Media Specialist | Best Buy® Corporate
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An order paid with Reward Certificate was never fulfilled. Do I lose my points?

Hello,
I placed an order on May, 22. Total for this order was $17.92 (paid with credit card) + $20 (using reward certificate). I received an e-mail confirmation saying that my order was shipped a day after that. I waited two weeks for my order to arrive, which never happened.
Few days ago I contacted CS by e-mail trying to find out what the issue was, they refunded me the $17.92 only. They never mentioned what was going to happen with my $20 reward certificate. Do I lose that? I don't think that is fair considering it was not my fault that the items never showed up.
Can someone please shed some light on this?

Greetings NosajThing,
Thank you for posting with us! My Best Buy Certificates may take up to a few days (3 – 6) to be credited back on your account when a cancellation happens. I apologize if you haven’t received those points back on the account even after reaching out to us with your concern.
I took some time to review your order by using your email address on your profile. From what I can see, it seems as though your order was “shipped” and a credit of $17.92 posted back on your credit card. I would be interested in finding out if the order was lost during delivery and if this was the main reason you had contacted us in the beginning. If so, I would be happy to continue working with you once more details are provided.
In order to do so, I have sent you a private message. You may view it by logging into the forum and clicking on the envelope in the upper right-hand corner of your screen.
Thanks,
Arian|Social Media Specialist | Best Buy® Corporate
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Massive Negative Point Balance and Reward Certificates That I Don't Want

I made a purchase near black friday and then returned it January (it was defective). In the meantime I was issued $15 in certificates. After the return I now have a massive negative point balance (-363). I don't like having such a negative points balance and I don't need purchase anything in the time-frame before the certificates expire. I would therefore like to return (or invalidate) the certificates and have those points added back to my account. Also if I remember correctly I only returned a $200 tablet, so I don't understand how I got to -363 points.
Thank you
Solved!
Go to Solution.

Greetings jl2015, and welcome to the Best Buy forum,
I would not want to have a negative point balance either, as it could potentially cause issues with any points that are awarded for purchases you make in the future. I looked over your My Best Buy™ account using the email address you registered with the forum and can see exactly why your point balance went negative. Let me see what I can do to help.
As you mentioned, you recently returned an item that had been purchased back on Black Friday. That return would have resulted in any points you were awarded for the original purchase to be deducted from your account, and since the pre-tax total was about $200 and you used a Best Buy credit card, almost 500 points were deducted from your account. You did not have sufficient points in your account when the return was processed because they had been converted into two certificates.
In most cases, active certificates in a member's account will be voided and the point values added to their balance in-order to help when there is a negative balance. The two certificates that you have in your account could help bring you out of the negative. I will be sending you a private message so that I can go over your My Best Buy™ account with you in additional detail. To check your private messages, you will want to login to the forum and click on the envelope at the top of the page.
Thank you for posting and for being a My Best Buy™ member!
Derek|Social Media Specialist | Best Buy® Corporate
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Missing Bonus Points on the "$25 Smartphone Reward Certificate Promotion 5/30/15–7/4/15"

This topic has been moved to My Best Buy under the board Points, Policies, & Certificates for further review.

Greetings giahuynguyenle, and welcome to the Best Buy forum!
If you purchased a smartphone while the now expired promotional offer was valid, then a $25 bonus certificate or 1,250 bonus points should have posted to your My Best Buy account within 20 days. I have been asking members who believe they qualified for the bonus offer and have not received the bonus points within 20 days to send me a private message, and from what I can see, you have sent me a private message. I will read your private message and follow up with you as soon as I have the opportunity to do so. To check your private messages, you will want to click on the yellow envelope icon located at the top of the page.
Where are my My Best Buy Bonus Points?
Thank you for posting and for being a member of the My Best Buy member.

Cancelled an order which I used a rewards certificate only a partial return of points

I placed an order online and used a $20 certificate for it. I decided to cancel the order but have so far only recieved a partial return of my points.In my purchase history it shows I received back in 1 500 point chunk and 1 250 point chunk I already had about 400 points left over so Best Buy just used that and reissued a rewards certificate. I am still missing 250 points from my total. I'd like to get my 250 point refund soon in order to complete my refund of points, Thanks

Hi tomp94,
Thank you for taking the time to connect with us on the forum.
It can generally take 3 to 6 business days for a certificates point value to repost to a member's account following a return or cancellation. I am showing that your order was cancelled on 1/11/2015, so the 6th business day would be 1/19/2015 (today). If you do not see the remaining 250 points repost to your account by the end of the day, then send me a private message and I will make sure they are added. You can send a private message by clicking on the blue button found within my signature.
Returns When a My Best Buy™ Certificate was Used
I hope you have a great day!
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

Reward certificates refund over 9 days ago still haven't shown back up in my account?

Why I have not received my reward certificates back in my account after a refund over 9 days ago? I remember the young lady stating it would take 3-6 days to get them refunded I am looking to purchase something soon and will have to resort to another vendor that's cheaper if I can't get my certificates back. Please help

Good morning 3rdCoast,
Thank you for taking the time to connect with us on the forum.
It should only take 3 to 6 business days for a certificates point value to repost to a member's My Best Buy™ account following a return or cancellation. I found after looking over your history that the 6 business day was yesterday, so the point value for the certificates that you redeemed should have reposted to your account by now.
With that being said, I will make sure those points are added to your account. Please keep an eye on your My Best Buy™ account over the next 24 to 48 hours and you should see that those missing points have been added. If you have any other questions, then do not hesitate to send me a private message by clicking on the blue button in my signature.
Returns When a My Best Buy™ Certificate was Used
I hope you have a wonderful day!
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

Points Haven't Posted - $25 in Reward Certificates when you buy any smartphone Valid 5/30/15–7/4/15

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