Points releated to this forum?

Hi,
I know this is not a right forum to ask this question. Sorry for that.
Can anybody explain why we need to assign points to question that we are posted once it has been answered?
What is usage of points that we are getting ?
Thanks
Sa_R

Hi,
Giving points to answers encourages more people to answer your questions. Its a show of gratitude to all the effort people put in to answer your questions. We can also receive some goodies when we reach a certain amount of points.
<a href="https://www.sdn.sap.comhttp://www.sdn.sap.comhttp://www.sdn.sap.com/irj/sdn/wiki?path=/display/community/contributor+corner&">contributor's Corner</a>
Regards
Aneesh.

Similar Messages

To Adobe : Please add point system to this forum like SAP forum

Adding point system to this forum will encourage and
recognize people who is doing good work in this forum.
Add positive and negative point system.
SDN SAP forum is using point system effectively.
It shows who got maximum point this week, who got maximum
point this month, till today who got maximum points.
Points are give by people who ask questions based on correct
answer. If answer is correct, 1 point is awarded.
wrong answer and arrogant answer -1 point.
We need to recognize people who help others. This will be a
good start to make this forum interesting and user friendly.

Dude wrote:
As far as I understand, the suggestion to get rid of the point system means that there is a problem with people giving bad answers and participating just for the sake of collecting points, and that the overall quality of the forum would improve if there was no scoring system.
I think this is wrong for the following simple reasons:
It takes too much effort to gather the necessary points to eventually create any level of visibility. People who are just after points will loose interest when they realize how difficult it is to get points. It simply does not pay off.
There is no such formula which shows that people who enjoy the scoring system provides bad answers and those who do not provide good answers. I find such ideas discriminating and lobbying.
People have individual motives why they actively participate in the forum. Removing the scoring system will most likely not only affect the desired group of people. It might suit those who think their contributions to the forums are underrated and undermined and hence removing the scoring system removes the evidence.
To my experience, the likeliness of bad answers and possible wrong judgements based on the perceived status of a person may depend on the forum topics and is no real problem. Last not least, there is usually an option to outline wrong answers or judgement, regardless of the scoring system.Your passion towards this community is admirable, and I certainly wouldn't want to alienate those who both enjoy the scoring system and helping others. If it's really that important to some of the experts around here, then perhaps you are right. But, since the issue does seem to be polarized among others that have been around as long as yourself, it seems that the answer is really not so clear-cut. We'll probably just have to agree to disagree on this one.
I marked your response as helpful. ;)

How do i see how many points i have in this forum system?

How do i see how many points i have in this forum?
I will give points to best answer

hi Debbie!
Go to your public profile link, next to your status level you will see your total points.
hmmmm. one quirk. if people don't actually have a status level yet, i don't see a points tally if i look at their public profiles. (not sure how it looks to a poster without a status level if they look at their own public profile.)
if you've got a relatively small number of posts (and don't have a status level yet), it's possibly to do a manual count by checking through your My Posts (by opening each post in there and checking for any yellows or greenies.)
love, b

WHAT IS THE POINT OF THIS FORUM?

What is the point of this forum when over half the questions go unanswered?
In fact, what is the point of creating and selling a product that so many people can't even install without an expert looking over their shoulder?
This really sucks! I am really sorry that I elected a major in Oracle Development.

Erin,
There are reasons for doing controlled releases, and your implementation experience with prior upgrades is one of them.
Doing an upgrade requires the management of the underlying repository, the underlying repository has changed significantly from 309 to 902 owing to the introduction of OID and other significant changes to the architecture.
Running a controlled release allows Oracle to ensure that the final upgrade scripts when made publicly available are as solid and bug-free as possible whilst allowing those customers who wish to upgrade sooner rather than later and take part in the feedback process can do so with the knowledge that Oracle can help them should they come across any issues.
We currently have over 150 customers running the upgrade scripts and providing feedback, so much so that we are hoping to release them publicly in the very near future.
On another note, I should point out that in your post you are referring to DB upgrade versions and not Application Server upgrade versions..

FF doesn't work anymore, and seeing this forum through IE6 makes me hate things

== Issue
==
Firefox is crashing or closing unexpectedly
== Description
==
This is a direct reply to http://support.mozilla.com/en-US/forum/1/594409 because I cannot answer to it. I selected "I have the same problem" among the checkboxes and it tells me "YOU MUST SPECIFY A POST SUBJECT". I tried all the checkboxes and the problem persists. I'm on IE6 because FF is out the window (read on) and to be honest, this entire domain loads ''poorly'' through here (no suprise, but guys, people come here to switch FROM 6.0, what are they going to do if they only see basic html unless they refresh twice per page?)
Basically, the response:
Exact same ''thing'' here. Today, suddenly and for no apparent reason FF and Opera crashed permanently at the same time. I could not start them, nor reinstall them, after reboot or in failsafe mode. Firefox installer v3.0.7 AND v3.6 both crash on 0% extracting process and die. I don't know what to do - my IE is a 6.0 version for design testing purposes - it doesn't even store cookies (and installing a newer IE just won't happen).
<blockquote>edited by a moderator - eh
https://support.mozilla.com/en-US/kb/Forum+and+chat+rules+and+guidelines</blockquote>
== Firefox version
==
3.0.7 and 3.6
== Operating system
==
Win XP SP3
== Plugins installed
==
Firebug (latest). Nothing else that didn't come with the box.

WonderWoofy wrote:I think you may find relevant information here. I ahve seem many of these threads in the forums lately. Are you dual booting w/ another operating system... in particular, one that uses localtime for the hardware clock (and there is only one that does this).
Thanks I'll look at that entry. Still I'd like to point out that this page clearly says that the timezone is to be set in rc.conf, which is a bit confusing. I must've followed this guide to get to my current configuration. I am dual booting with multiple other systems (xubuntu, win7, puppy, crunchbang) so from what I've read win7 might be the problem, but I haven't started it since i installed arch and my time has been off from the start.
Should I simply use NTP now that pacman is working again?
Thanks
Last edited by miek (2012-09-03 17:41:56)

I am writing to this forum to ask for help in determining whether Aperture will satisfy my needs when I switch from Windows to MAC in the near future.

I am writing to this forum to ask for help in determining whether Aperture will satisfy my needs when I switch from Windows to MAC in the near future.
I am currently using Photoshop Elements 8 on Windows 7. After several years of use, I am self taught and adequately proficient for an amateur. What I didn't realize (until I started researching my upcoming migration on the Internet) is that I actually use PE8 for two functions: digital asset management and digital editing.
Regarding Digital Asset Management: My research leads me to understand that PE on MAC does not provide the same level of organizational capability that I am used to having on Windows, instead providing Adobe's Bridge which does not look very robust. Furthermore, iPhoto, which come on MAC will not support the hierarchical keyword tagging that I require to organize my library of photos. The two SW applications which I am thinking of switching to are either Aperture or Adobe's Lightroom. Frankly, I'm thinking that it would be smoother to stay within the Apple product line.
So the remaining question is whether Aperture will support my digital editing needs. The tweaks that I do to my photos are not very complex (no, I do not want to put people's heads on other animal bodies). But could someone who uses Aperture tell me whether It will allow me to do the following kinds of edits?:
- If I have a photo where someone's face is too shadowed, can I lighten just that person's face, and leave the rest of the photo as-is?
- if I have a photo where the background is cluttered (eg, 2 people in front of the Parthenon which is undergoing renovation), can I remove just the construction cranes?
- Can it splice together several separate photos to give a panoramic?
If, once I get Aperture, I find that it cannot enable the kinds of editing that I do, I would probably get PE11 in the future. However, if people in this forum tell me that Aperture will definitely not support the kinds of editing which I've described in the previous paragraph, I would prefer to get PE11 with my initial configuration (since someone will be helping me with my migration).
Thanks in advance for your consideration and help!

I am concerned, however, about using a non-Apple Digital Asset Manager in OSX. I would really like to avoid integration problems. Is using PE11 to import and catalog my digital photos likely to cause conflicts?
Thanks for any insight on this
Amy,
Not so much conflicts as maybe a little less seamless integration with Apple software and perhaps some third-party software providers in the Mac App Store where some programs build in direct access to iPhoto and Aperture libraries for getting images into those programs easily. Typically, there is a manual command to go to Finder (think Windows Explorer) to browse folders.
One caution to mention however, is that the organization you set-up in PE Organizer is unlikely to transfer over to either iPhoto or Aperture if you decide to change at some point.
The only real stumbling block that I see in your opening comment is that you want hierarchical keywording (Kirby or Léonie can go into the details on keywording limitations as I stay at one level). If you can work with the keywording schemes of either iPhoto or Aperture, then using PE for your external editor (either program supports setting an external editor) would probably be ideal since you know PE well. This is the idea with the Mac App Store version of PE (editor with no organizer).
Note - I use Photoshop CS6 (full version) with Aperture and it works really well. The only downside is that Aperture has to make either a TIFF or PSD file to send to an external editor so that the original file is protected by not sending it to the pixel editor. While TIFF or PSD files protect the integrity of the image information without degrading it, they are typically much larger file sizes on disk than either RAW or JPEG files. Therefore, your library size (iPhoto or Aperture) will balloon quite a bit if you send a lot of files to external editors.
One other possibility for an external editor would be a program called Pixelmator. It is pretty similar to early versions of Photoshop, but built for Mac. Other than the panoramics you want, it will do most pixel editing that PE can do. It is not an organizer, so it is built to go with either iPhoto or Aperture. It does have differences in how you complete certain procedures, so there is bit of a learning curve when you are used to doing it the Adobe way.

How to effectively ask a question on this forum

Ok, so this'll take a little explaining. I was kinda bored over my lunch break, so i decided I'd write a general reference for how to post well on this forum. I realize that many people aren't gonna read this the first time they post, but i thought it would be a good thing to reference when replying to people who post a poor question.
_10 Ways to Post a Good Question on this Forum_
_1) Write a descriptive subject line_
This is the first thing that people see, and it influences how they read a question. Subjects like "Java error" tell people nothing about your problem. Subjects like "How to implement a SAX parser for use in multiple classes" are infinitely more useful.
_2) Don't use phrases such as URGENT or HELP ME!!! or IT'S DUE IN AN HOUR!!!!_
The people on this forum don't have the same priorities as you, and therefore don't care if your problem is urgent. In fact, they find it rude to assert that your problem should be solved before somebody else's just because you procrastinated. They also don't pleas for help too fondly. Typically posters who write this sort of phrase in their post has given up and become helpless, making it very difficult to guide them to the answer. Also, keep the caps lock off. THERE IS NOTHING MORE ANNOYING THAN ALL-CAPS POSTS. IT SEEMS LIKE YOU ARE YELLING, and people will make you aware of how it annoys them.
_3) Dont post your homework assignments asking for "teh codez"_
You will get flamed like none other for this sort of question. You may get codes, but when you submit them to your instructor, you may get suspended or expelled (depending on your school's cheating policy). The people on this forum are more advanced than you in Java, and can make it painfully obvious to your instructor that you cheated.
_4) Write in normal English_
Think of this forum as your supervisor or instructor, you want to sound professional and convey your question effectively. SMS speak or any other sort of abbreviation of the English language becomes difficult to read, and many people on this forum won't even try. This forum is filled with professionals in the Java world, and they are accustomed to reading true English (full sentences).
_5) Don't be helpless_
This forum is here mainly to help with specific problems, not to teach you Java. If you don't know where to start, a person is most likely going to tell you to write the solution out on paper first, breaking it down into small steps that can be accomplished by the computer.
_6) Do your research_
Many of the questions posted can be solved with a quick Google search. You should check a few places before you even post a question. They include: this forum (do a forum search), Google (do a Google search), the API's (http://java.sun.com/j2se/1.5.0/docs/api/), and the Java Tutorials(http://java.sun.com/docs/books/tutorial/)
_7) Post code and errors with your question_
The answer to your problem is in the error messages and the code. Instead of asking a general question about for loops, post the code that you have written and the error info that you get. When asking a question it is IMPERATIVE that you have tried to do it your own way, because the people on the forum mostly won't do it for you, they'll only point out where you have done it wrong and try to help you fix it. Don't paraphrase your error messages, because there are subtleties in the actual messages that you may unknowingly edit out.
_8) Don't Multi-post_
It is rude to post the same question multiple times or in multiple places in the this forum. This is for the same reason as #2, it makes it seem that you think your problem is more urgent or important than others' problems.
_9) Don't resurrect dead threads_
If a thread is 3 years old, nobody is going to remember it, so make a new thread to ask your question. If you have a question about something in the old thread, reference it through a hyperlink.
_10) Take it easy_
As long as the people in the forum see that you're legitimately trying to help yourself, they'll help you as much as they see fit. The biggest problem that newbies have is they rely on the forum to spoonfeed them the info, and it's not going to happen. They'll either get flamed or ignored. The people on the forum aren't trying to find "fresh meat to flame", they legitimately want to help you, and they'll typically give you fair warning if you're doing something annoying or unorthodox.

There does seem to be a way to sticky posts, but I think only mods and admins have the power to do it. There's one over on the Generics forum : http://forum.java.sun.com/forum.jspa?forumID=316
I've been trying to add a pseudo-signature to my posts as far as possible, with a link to a page which pretty much covers this stuff, only it's on JavaRanch:
People on the forum help others voluntarily, it's not their job.
Help them help you.
Learn how to ask questions first: http://faq.javaranch.com/java/HowToAskQuestionsOnJavaRanch
But I've had a couple of occasions where the OPs thought it was directed at them and they got a tad upset :)
And without hyperlinks, I'm not quite sure how many people actually take the pains to go to that page.
Ah well, no one can say I didn't try.

Can I get some help with CF8 and Unix from this forum?

I did my dev in my local machine running windowsXP and CF8
In prod. environment, my CF8 runs in Unix and I'm not familiar with Unix at all.
My manager is out for awhile and I want to do this if I could without waiting for him because in windows it is very simple.
Here is what I did in windows and I think I should do the same in unix but unfortunately I don't know how:
In Windows environment I have done the following successfully and easy:
1. installed/moved a .exe file in 2 folders: 1. in cfx folder under Coldfusion8 folder and
2. and again in CFClasses folder under WEB-INF folder
2. Then in CF8 administrator I went to SERVER SETTINGS >> Java and JVM >> under ColdFusion Class Path, I put: c:\Coldfusion8\cfx\cfx_myexe.jar >> submit
3. Under CFX Tags >> clicked REGISTER Java CFX >> I put: cfx_myexe in Tag Name and the same in Class Name >>submit
Then when I go to my application, everything work as a charm!
How can I do these things in Unix?
When I logged into CF server in unix using my FTP FileZilla, I immediately see /space/users/www , so I'm in the root directory. I can't see anything above this directory
In windows, CFX is found under ColdFusion8 folder AND cfclasses is found under WEB-INF folder like this:
C:/ColdFusion8/www/WEB-INF/cfclasses
All my CF files for the application are on C:/Inetpub/www/myfolder/
So my questions are:
1. How can I access point 1 using my FTP to move my exe file to the right folders
2. Since I don't have CF administrator interface with Unix, how can I do point 2 and 3 above????
I have searched on this forum if someone had this problem in the past and also googled it but I got no result.

1) If the account you use to FTP to the site does not give you permissions to the ColdFusion instlation directories, you will need to ask permission from whomever in your organization provides those permissions.
2) You would run the same ColdFusion administrator tool. It is usually located at yourwebsite-domain/cfide/administrator/
If it is not located at this location, you need to ask whomever controls your ColdFusion server where it is located and how you should access it.
In otherwords, these are not general problems that we can help you with much. These are specific problems dealing with your organizaiton and how it has configured its systems and network.

Poll: Would you like Nokia to watch this forum?

Hi there, E-series fans. I've put up a poll regarding the subject above in the N-series forum. If you're interested, take a look and give your opinion.
/discussions/board/message?board.id=smartphones&thread.id=176295
Kind regards,
Kimmo
kvirtanen.deviantart.com

You can be sure that Nokia is using this forum as a great fishing pond. Nokia can use this information without any obligation. If theire is a great topic about e.g. Nokia Messaging, and they see that a great deal of users have problems with NM, they will sure take action, because it's in their own interest. But changes that have to be made must be well tested before a firmware update. But I understand your point of view. This is an issue with many big companies.
‡Thank you for hitting the Blue/Green Star button‡
N8-00 RM 596 V:111.030.0609; E71-1(05) RM 346 V: 500.21.009

[SOLVED] Is it possible to view this forum in non-"Classic" mode?

The reason I ask, is that I have a 24" screen & not the best eyesight, so I run 24 point fonts as default in Firefox.
I have learned to scroll across code boxes using the arrow keys, which I have to do very often, though this is not really a big problem.
If there was an option to put all poster details across the top of their posts, then we could have the full width of the page to read, as it is now, there is a LOT of empty space down the left hand side of the post content.
I had a look in my Profile page for this forum, but could not find a way to make this choice, as I can on some other forums. (Hopefully I missed something?)
I understand that perhaps this is beyond the capability of this forum software, which if so, is unfortunate.
Last edited by handy (2010-02-09 01:28:54)

Over at the ostalk.org forum, I put my questions, & tjwoosta posted some code to use with Stylish, it made the left column much narrower but at the expense of the details.
So I asked him if it was hard to place the details under the field headings (From: Registered: Posts:) & he gave me the following:
@namespace url(http://www.w3.org/1999/xhtml);
@-moz-document domain("bbs.archlinux.org") {
.postleft, .postfootleft {
width: 80px !important;
.postright, .postfootright {
border-left: 80px solid !important;
border-color: #f9f9f9 !important;
Which I've modified by changing the two 80px numbers to 200px, & it is starting to look like their may be a solution here not far off, using Stylish.
Users are just going to have to set the size of these two 80px numbers to suit their font size & screen resolution. It is so easy to do.
Also I've just learned that there may not be any need to incorporate TJ's code into Dark Grey, as you can run them both via Stylish simultaneously anyway.
Just have to get rid of these white rectangles that can turn up below the email line & above that of the Online/Offline?
Last edited by handy (2010-02-07 12:45:13)

This forum and Safari please tell me what to do!

I have to Camino just to use this forum, Safari will not work with it any more.
Please do not move this topic to the safari room because its not safari. Safari is fine on just about every other web page I visit, except apples own!
Problems:
Viewing next page threads. Usually you can get the first page up but going to the next page no go.
Getting to 'your posts' Usually won't load.
Posting a reply. Easily the most frustrating problem. You can sometimes fly through the fourm to the reply, type your reply and nothing, it refuses to load, either safari bombs out saying it could not connect to server or a new pages loads on the web site saying there was an error. also if you click refresh or stop whilst trying to post the mssage the 'post' button is now disabled. The only way to do anything is to copy the text launch Camino and do it from there where it works every single time.
It is the most frustrating problem and makes using the forums very difficult.
If I am the only one fair enough, tell me what I need to do to fix the problem.
Thanks!

Gary,
discussions may sometimes be slow for an hour or so (at which point the opening page of discussions will eventually apologize for the inconvenience, back on line soon...) but your description looks like a cache problem.
Try OnyX freeware to do some cleanup and see if that helps.
http://www.titanium.free.fr/index.html

How to attach files to the thread we post in this forum?

How to attach files to the thread we post in this forum?
I’m wondering why there is no feature that allows attaching files from our hard drives! It is not practical to upload our file first in a certain web to provide it as a link in the post.
Is there a way to attach our files directly from our hard drive to the post?
Please, have a look on the screenshot below that shows a forum which includes all the very basic features!
Thank you for the help
Best
Jamal

Pierre,
Just a guess on my part, but I would suspect non-image files in this case.
As Ted points out, that WAS possible early on, and then the capbility to attach non-image files, was actually retained by a certain few forums, though not for long. This change was coincidental with a major spam attack, and at least one disgruntled user attempting to attach some rather nasty "stuff." I do ot know if those events prompted the change, as I was not part of the decision making group, that initiated the change.
Though 95% of the files that I wish to attach, ARE image files, there are times, where a TXT file would be ideal, say for a crash log, or similar. Now, I can convert that TXT to a PNG, but then one has to work with pixel x pixel dimensions, and some files, like those crash logs, can be rather long.
Personally, I find the loss of the Attach File (was via a button at the bottom-left of the editing screen) to be a sad comment on the actions of some, on these forums, but then that just reflects life outside of the forums.
Hunt
PS - I am glad that you found that little article useful Especially in the PS, PrPro, PrE and Encore forums, screen-caps can tell so very much about what is going on with a person's program, system or their Projects/Images.

"Enable distribution-point sharing for this source site" did not showing SCCM 2007 DPs as SCCM 2012 content shares for CM12 clients

Hi
We have one central site server and three primary site servers in SCCM 2007 and completed the SCCM 2012 migration as single hierarchy.
During the migration, We have configured SCCM 2007 Central site server as source hierarchy for data gathering process and configured the "Enable distribution-point sharing for this source site" to make SCCM 2007 distribution points
as SCCM 2012 content shares to serve SCCM 2012 migrated clients. Now we are facing a problem that one of the primary site server's data gathering process did not gather SCCM 2007 DPs even though we configured "Enable distribution-point sharing for this
source site" but data gathering process is completing successfully.
Is anyone have idea, why these SCCM 2007 DPs did not appearing as SCCM 2012 content shares under "Shared Distribution Points"
Thanks in Advance
srkr

Now we are facing a problem that one of the primary site server's data gathering process did not gather SCCM 2007 DPs even though we configured "Enable distribution-point sharing for this source
site" but data gathering process is completing successfully.
Earlier all the shared DPs are showing under Shared Distribution Points ? Or since starting itself these DPs are not showing down? Have you checked migmctrl.log for some clue?
Anoop C Nair (My Blog www.AnoopCNair.com)
- Twitter @anoopmannur -
FaceBook Forum For SCCM

A summary of this forum for perspective Nokia buye...

I have been on this forum for about 2 weeks (not long I admit) ever since the release of "free" navigation for (your) Nokia phone.
Since then I have observed the following:
Nokia blatantly refuse to acknowledge or comment on issues which make them look bad, to whit;
- Nokia maps not working with BlueTooth
- Nokia Maps failing to update on certain handsets
- A time/date bug causing phones to crash when using Nokia Maps
- Nokia voice files failing to install due to an LUA error
- Nokia's refusal to comment on whether certain phones will be supported
- Nokia's refusal to answer questions directly either on or off the record
- Numerous complaints by customers mislead by Nokia's blatant lie that Nokia Maps are now free for phone.
- Nokia's license servers failing to work when a license is purchased.
- Nokia's license servers rolling licenses forward to version 3, and then being unable to work with version 2 when any of the previously mentioned issues arise.
Nokia have further seen more than 40 users post to say they will never buy another Nokia (myself included) PURELY regarding the dishonesty they have shown with their handling of the maps situation. Nokia have still not commented, nor stated publicly their intentions with regards to these issues.
Nokia have, in short, angered their (once) loyal customer base and driven numerous people away for the opportunity to (falsly) advertise free navigation on their phones.
I feel the above is a fairly apt description of the occurences of this board over the last 2 weeks.
Does anyone else want to point out something I have missed/agree/disagree with me?
Please post your (reasoned and intelligently ONLY!) oppinions here, and lets see if we might be able to get through to Nokia.
Perspective buyers, watch this thread.
EDITED - I messed up the formatting rather badly.
If you read something you liked, or found this post useful, hit the green Kudos button on the left.

Err, if you post here, you really shouldnt expect Nokia to reply to you since this is aUSER-TO-USER FORUM. The Nokia hired moderators here arent even technicians who could answer some of the questions. They're just here to enforce forum rules. Some Nokia employees do come around from time to time, but that's so rare as to us not expect them here at any given time. If you want an official Nokia response to your queries, the only way would be to mail them through the contact us button at the top of the page.
As for shamelessly ignoring questions regarding n95 and n96, lets see. They announced that they were working on the maps to be compatible on other s60v3FP2 phones to be available this year, hopefully within the first half (n96 included). This has been already answered before. Then somebody comes in and posts the same question again. It is answered. A few days later someone else asks it again. Personally, some people here do get tired of answering the same question again and again sometimes at intervals of a few hours of each other. Most of the people here who answer your questions arent Nokia employees and are in no way obligated to answer your questions if they have already answered it like 5 or six times. I've seen here posts regarding the new answer key for the v40 5800 right next to each other asking the same thing, and one of the threads was answered.
If you find my post helpful please click the green star on the left under the avatar. Thanks.

To anyone in product management and tech support monitoring this forum

Since it would appear this is the "official" conduit to tech support now at SAS I am posting this here.
You've lost me as an Xcelsius 2008 user and it only took 24 hours to do so.
As I've posted to a few places on this board, the upgrade process had errors for me, and 2008 suddenly became unable to load per my post to this forum OVER 36 HOURS ago which has received 0 responses from anyone within tech support or SAS. New software I debated over spending my $ on. Decided to, and within a few hours I could not use it. And NO way to get anyone to assist in troubleshooting.
I'm not a newbie to development, with over 20 years developing hardware and software solutions for very demanding telephone operator customers around the world. I understand bugs, the need for patches, etc. although I do seriously question how stable this release really is. I mean if upgrades to existing 4.5 pro loads have issues dealing with Microsoft libraries, I do have to question how thoroughly tested this release really is.
What has completely destroyed my faith in Business Objects / SAS is the lack of any type of technical support per your new policies which just went into effect. I paid for the upgrade, downloaded the code, installed it (albeit with issues), lost the ability to run the code almost immediately, and went into a dark hole with no way out!
The telesales rep (who I'll let remain nameless less he get into trouble for helping) has been very professional and helpful. I wish I could say the same for others - but there are no others - just this forum to try and get help on. (and thanks to those that did respond - no offense intended, but where are the "official" SAS reps on this board and how can issues like mine where I am completely dead on a new install be highlighted and escalated for resolution?)
This is a business app, run by business users trying to do their jobs. I cannot fathom how SAS can and will be successful with Xcelcius if there is not some ability to receive priority (and yes, FREE) support - especially for install issues on code just purchased! Talk about creating severe buyer's remorse! I understand customer / techical service is expensive. I've built global call centers over my career for this purpose, and it's a fine line to walk between being able to provide a level of support expected by most customers, and also trying to not support the users for free who are perfectly content to spend hours each day on the phone with your highly professional reps basically having their work done for them.
But to not be able to get a response on a brand new install that has gone terribly wrong - and receive that response in a timely manner is just flat out wrong. It's a $1k software package - not freeware!
So for now, I'll drop back to 4.5 (although I must admit part of me is wondering how much of our dashboard work can now be done without your software. Bad taste in my mouth at this point) and chalk up the hours lost this week to a really bad experience with your company.
Comment if you will, but please take this comment to heart. I had the guts to write it. Wonder how many others are just not saying anything at all?

Fully Agree!
Waiste of time and money. I am sooooo, pissed off. Zero technical support, lack of confidence in this product. I used the 4,5 version- much better and reliable vs. this Engage2008 piece of software.....
I would NOT recommend buying it on all the other forums I am active on.
TOMORROW is the deadline for SP1 - I hope they don't have the guts of asking money for it.
Silviu

Points releated to this forum?

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