Points taken for no reason? Confused.
Hello,
So today I went to trade in a video game at Best Buy in return for a gift card. When I got home, I checked my Best Buy account and I noticed I have less points than before. I'm not exactly sure what I had before, but I definitely know it's less.
When I check my point history, it says...
| 9/27/14 | Issued Certs | $5 Reward Certificate | $0.00 | -250 points |
I didn't do anything to redeem points. Wasn't I supposed to gain points for trading in a game? Did I randomly lose a $5 reward certificate? I'm just confused as to what this actually means. Any help would be much appreciated.
Hello Cintron,
Thank you for posting to the forum!
After looking over your My Best Buy account history, I can explain why your points balance is currently 39. You appear to have had 215 points up until a couple of days ago when some pending points officially posted to your account. Those points put you over your $5 certificate preference (250 points = $5), so they were converted into a certificate. You have an $5 certificate in your account, and the points for your recent trade-in are currently pending.
You should be able to view additional details about your purchase and points history once we add that function to BestBuy.com. We are looking to add that function soon, and once it has been added, I will post an update to the forum. With that being said, I would encourage you to check the forum over the next couple of weeks for program updates.
Manage your My Best Buy account on BestBuy.com
Warmest Regards,
Derek|Social Media Specialist | Best Buy® Corporate
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This is sort of long, so I appreciate everyone who takes the time to read this...
Here's my scenario; which I can duplicate.
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One night, I get the text messages from Verizon that I'm close to using all my mobile data. (which I appreciate) But I'd been getting so many texts, emails, etc., that day I didn't look to see what the alert was. My bad! So, I'd gone over and approved $10 to upgrade with one more GB of data. I figured it was a fluke; that somehow I had turned off my wi-fi, or it had gone down, or somehow something happened that made the tablet switch over to mobile data.
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less than 24 hours later, I'm getting those messages again! I'd used one GB in less than 24 hours??? So I called Verizon, and we went through the normal putting limits on the device, etc., so it couldn't happen again.
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At the end of the day, ANY DEVICE THAT IS GOING TO SWITCH FROM A WI-FI NETWORK TO MOBILE DATA, FOR ANY REASON, SHOULD TELL YOU IT'S GOING TO SWITCH, AND LET YOU DECIDE TO ALLOW THAT CHANGE OR NOT, especially when there is NO REASON for the device to switch in the first place. In the same household are my Samsung Galaxy Note 3 and husband's Galaxy S5. They never exhibit this behavior, and yes, we use internet on our phones at home rather frequently.
Watch your mobile data folks...
Oh, and the Verizon lady called back about 30 minutes later... asking me again to agree to send my tablet in. I explained to her that I could now duplicate the problem. I told her that it would be easy enough for them to check and see if all devices are doing it (which I'm guessing they all do! there's not enough memory to download any apps, so I doubt it's that...) I said that with the millions of Ellipsis 7 devices they have, someone in tech support can grab one and try it. Still no luck, and she still wanted me to send it back and be without a tablet for 2 weeks or more. I declined.
Anyway, if you've read this far, I thank you! I would like opinions as to whether you think this should be happening or not, and whether you have had this happen to you or not with this tablet. Thank you for your time!Hello this is happening to us also (minus the Bluetooth speaker). We can't figure out what is causing the data usage. I turned off mobile data as soon s I activated the device, and got the message that unless I am connected to WiFi.....(that is exactly what I wanted). We watched Netflix for about three hours, then the alerts started. Like you we have many devices connected and never used over 2GB now all of a sudden we have used it in a matter of hours. My husband called Verizon and got the usual doubting Thomas response. I understand that they don't know my device settings. So over the phone we check all the settings and turned off every possible culprit eating up the data and end the call. By now I have purchased another gig for the month! Assured we are NOT using mobile data, we continue on the IE path to bliss. HA! A few hours later I check the mobile data usage on the Verizon website and that darn thing is still using data. After two more phone calls and two VERY uneventful trips to the local store we were told to take out the sim card. This has stopped the data usage, but it defeats the purpose of having the data plan. I could have just stuck with my Surface. Verizon sent us a new sim card. Its been installed and I have set my homepage to Verizon mobile data usage (just kidding) but I am on that site a lot. I am surprised at the number of complaints about this device. When we called the Verizon support acted as though this was the first time they had heard about this. Loved your post, you should write for a living.
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Well I have about 3,5GB RAM on a Windows Vista 32 Bit system (hence just 3,5 instead of the full 4GB), with the OpenGL options activated, and maybe over 100GB of free HD space (that'll never be a problem, but since swapping is not used by all modules, I often bump into RAM problems when using tools like auto-aligning layers or stitching panoramas) and 2,5Ghz core duo on a notebook. The Windows swap file is also "just" 4GB...but I found more than 4GB to be a bit extreme.
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