Poll **IMPORTANT!** From wich Firmware version did you update your Zen XTRA. Was it succesf

Question

It's only a theory, but I guess the horror stories I've been reading about dead players after trying to update to the latest firmware has to do with the version you're updating from. Maybe I'm wrong, but we could make a statistic and try to find out if the success rate increases with any specific version.
Maybe Cat could help and publish a Poll with multiple selection choices in stead of this thread? I would apreciate it very much!
Best wishes
Alen

Answer 1

The MTP Protocol is the way that the PlaysForSure firmware communicates with your computer. Windows Media Player 0 is a big part of PlaysForSure/MTP. If you intend to use the PlaysForSure firmware then those 3 hotfixes should be applied, as they do improve Windows Media Player 0, but all other programs which will recognize your PlaysForSure player, such as Media Source, can perform better. If you are having problems transfering music with Media Source, then always try Windows Media Player 0 because if it doesn't work with WMP0, chances are it wont work with any other program. The other stuff listed, such as wdfmgr.exe and the registry changes are to help with the player being detected properly on your computer.
Editing the registry can cause problems with your computer, however if you only edit that directory then you should be fine. In any case backing up your registry is recommended. For more on Registry Editing read this:
<a href='http://support.microsoft.com/default.aspx?scid=kb;en-us;322756' target=_blank>http://support.microsoft.com/default.aspx?scid=kb;en-us;322756[/url]
But do download those 3 hotfixes, and check for wdfmgr.exe, and also do the registry changes. If none of those are working then you might need to send your player in to Creative...