POOR BILLING PRACTICES

I have had just about enough with V-wireless billing practices. I do not get a paper billing statement nor do I get an email if my account is over due. I get plenty of promotional emails so I know you have my info. I get one text message then a threatening call on my land line that service will be terminated if the past due amount is not paid immediately!!!!! If you cant be bothered to contact me prior to service interruption then you do not deserve to get paid on time either. Your automated collection service calls me but the billing department is closed so I cannot speak to a real person !!!!  (removed)
>>Edited to comply with the Verizon Wireless Terms of Service<<
Message was edited by: Verizon Moderator

I am the OP. My complaint is that I am not receiving a paper bill. I do get the email that the statement is ready, however, in this case I received the text that the bill was past due and not but a few hrs. later I get the phone call that If I don’t make a payment immediately the service will be interrupted. Call it coincidence that as the automated collection calls are going out, the billing department is already closed for the day. So unable to talk to a person about not receiving the paper bill. This is why my rant went out. NO I don’t need a golden chariot to deliver the bill, the postal system would be sufficient. Finally, if you are going to send automated text or phone calls as a reminder that the bill is now past due, give a person a chance to address it before the threats of service interruption. The recording made it sound like if I didn’t use the automated service to make a payment immediately on the phone that I would loose service immediately. This automated phone message came on a Friday evening, not even time to contact my financial institution to get funds in order so that I could make an electronic/automated payment.  Sorry for using the foul language that the moderator had to edit out. In the future I will realize that when an email states that my statement is ready, then I best take the time to log into your website in order to view the due date. Please keep in mind that to err is human, therefore, I am only human and can be expected to make a mistake with my timely payment. Just feeling bullied with no way to contact your company except to go on the message board to express my concerns.  As for any other customers, my rant was directed to the Verizon reps and no one else.  Thanks.
Email info removed as required by the Terms of Service.
Message was edited by: Admin Moderator

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  • Verizon's Poor Business Practices

    Remove
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    Message was edited by: Verizon Moderator

    That is because the people editing the comments don't necessarily know anything about Verizon services, plans or business practices. They are simply forum moderators, not CS reps. Not everyone is capable, proficient or qualified in performing all tasks, or even allowed to do so.
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  • Unfair Billing Practice

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  • Unacceptable Billing Practices

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    >>Personal information removed<<
    Message was edited by: Verizon Moderator

    Well see that's the thing, this wasn't negligence, as I didn't just not pay the bill, I paid a good chunk of it, problem was Verizon called me to setup a payment option after that (1 - 2 days later?) and wanted a GUARANTEE that I pay the rest of the bill in 5 days, to which I had informed them, at the time "I do not get paid until the week after this, so I cannot guarantee this payment within 5 days, I do have a $600 check coming from my nephew (loaned him $1,200 for X-Mas) which should be here by tomorrow or the next day, but as he's shipping it from Afghanistan, I cannot fully guarantee this time frame because anything can happen, and I don't want to lie to anyone and say yes I'll pay it in 5 days no worries, when I don't get paid till next week and therefore cannot for sure say I'll have it"
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  • Deceptive billing practices

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    willowcatcher wrote:
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  • Deceptive billing practice - file FCC complaint

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    I have been reading this so excuse me jumping in.
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    Verizon took this posters money in seconds, so they can give it back the same way. And they can do it.
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  • Strange Undocumented Billing Practices

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    Not sure how much this helps, but I hope it explains a bit.

  • Copy of contract, horrible billing practices

    How do I obtain a copy of my so called contract for the bundling of direct tv, internet and phone?  I recently stopped service because verizon could not get the billing correct in the 6 months I had the service, necessitating at least twice monthly phone calls to straighten out my bill.  They never could figure it out...they never got back to me when they said they would, and their customer service was AWFUL.  Now that I discontined service they are slapping me with an early termination fee because I violated the contratct...when clearly they pushed me to this point.  Who has time to straighten out a bill EVERY month, and spend at least an hour per phone call trying to re expain the same problem over and over and over to multiple people? ISn't that a violation of my contract?

    I have had Verizon Wireless, now DSL & Telephone, and every month I spend an hour on the phone straightening out a problem with billing, and every time it get adjusted. Verizon operates like a small time grifter, they overbill and skim, and if you don't notice, they go as far as they can. It must be the worst place to work after the traffic bureau.
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  • Charged twice, bill inconsistent.

    So ever since my wife and I changed plans our bill has fluxuated widlly over the last three months. The first bill was $230 which is higher than it should be but it was also the first bill of the new plan, which I know can be higher. THe second bill was around 140, which is right where it should be based on our plans. The bill we get this month is for $260 dollars. So naturally I go and chack the bill, there is a data overage that adds up to $30, this was expected because we did go over this month, although it should only be 15 seeing as we only went one gig over but I have given up trying to understand Verizons billing practices anymore. I also noticed on the account that there is $122 dolars worth of equipment charges. Some of that has to do with out verizon edge payments but were were charged sales tax on the purchase again even though that is supposed to go on the first bill. Well actually my wife got charged twice, once in may and again this months for sales tax. My account on the other hand is an absolute mess and verizon did not charge me (for whatever reason) last month and is not tacking on the sales tax. This is the second problem I have had with verizon in two weeks, and also the the second time is two weeks that I'm sure that verizon is going to tell me basically "Oh, it was our mistake but it's your problem" because that is what happened last week. I am sure a verizon customer support rep can look back and read all about that wonderful game, but to summarize this was probably the last thing that verizon wanted to do to two long-time customers that wrer already on the verge of switching carriers due to POOR POOR customer service, shady billing practices, and a general sense that nobody at the company really knows what's going on. I need a customer service rep, whover handles such things, to look at this bill and get it back somehwere into the realm of reality. I understand that the data overage is my responsibility and I will pay that, no problem. But other than that, this bill needs to look like it's supposed to and not $120 dollars more than it should. If this doesn't happen, whithout verizon complaining to me and telling me it's my problem and to deal with it (which is basically what happened last week) my wife and I will be forced to take T-mobile up on their fabulous offer to pay our cancellation fees if we switch to them. I just don't have the time or  the will to keep playing these games with verizon so if this is going to be the norm I might as well go somehwere else and hope for the best instead of expecting the worst.

        ansem35, it's important to us that we set the right expectation and ensure that you understand the charges on your billing statement. I'll walk you through the steps to uncover the mystery behind why your bill has been fluctuating for the last three months. First, let's take a look at the itemized detailed charges on your bill online at My Verizon so that I can walk you through the charges http://bit.ly/xB4iTc
    You mentioned that you recently upgraded to a new phone with the Edge Program. There’s two reasons why your first bill after signing up for Edge might be higher than normal. Your plan change may have prorated charges based on the date during your bill cycle. Additionally, you are billed for the taxes on the purchase of that device, as well. However, we apologize if you were billed for an additional device payment since it wasn't applied to your bill correctly on the previous bill. This was billing error on our end. For more information regarding the Edge program, click http://vz.to/1olSLkw
    Lastly, let's anlayze your average usage and get you on the best plan to avoid the $15.00 per GB overage charge. http://vz.to/1qhEcv5
    We hope that we can restore your faith and prove that we're worthy of your continued business.
    LasinaH_VZW
    Follow us on Twitter @VZWSupport

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