Poor connection between handset and base unit

One of my three BT graphite phones, which I've now had for just about one month, is not reconnecting with the mains supply consistently when I put it back on it's cradle, the red light flickers or doesn't come on. This means that it has usually got little or no charge. I calllled the helpline and after being passed from one person to the next over a one and a half hour period I was finally told that I could not arrange for replacement over the phone as I had bought it through BT.com and needed to arrange replacement online. A futher half hour later I can still find no way of doing this online.
I completely regret not having simply picked up a set of phones form tesco, I could have returned them without a problem at the store in less than 20 minutes. The customer service that I have had so far has been perfectly polite but utterly ineffective and even the delivery of the original order (which also included a router) was messed up twice!
Please can I have contact details for the right people to sort this out.

hi this link to BT shop may help you http://www.shop.bt.com/articles/help/returns-and-refunds/returning-goods---our-returns-policy-2779.h...
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Poor connection between handset and base unit

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