Poor connectivity with new modem

Sunday, 8/2/2015, I replaced my Zoom modem with a Netgear n600 C3700 that I purchased. I called in to have it activated. I was able to get online and view pages like google.com and yahoo.com, but other sites would not load. The cs rep told me that were outages in the area due to the thunderstorms, and that it would be fine. It is not fine. It turns out I can only connect to a handful of sites - google, yahoo, netflix, facebook... but just about every other site won't load at all. (Page not available) I have done dns resets and all manner of suggested fixes found on sevenforums via my phone's 3G connection, but the problem is present on all my mobile devices, as well, and with multiple browsers. The modem's web ui shows all systems go. The connection also breaks every once in a while. It will usually come back on it's own in 5-10 minutes. A reboot of the modem will also fix it. I have been on the phone with customer support FOUR TIMES, totalling about 5 HOURS. Each time they follow the script and want to reboot my modem and power cycle and empty my cache and clear my cookies and then after all that tell me they will escalate the case to a specialist. Well it's been FOUR DAYS. I have not heard from one of these specialists who is supposed to call me back. Do these people actually exsist? I know a guy (doesn't everybody?) who tells me it might be that the isp is still looking for my old modems MAC address, even though the old modem has been deactivated and removed from the system. This "guy I know" is a comcast installer. He's an actual cable guy. He says he's seen it before, and has called it in and had it corrected, but that cs reps can't do it. Is this a thing? Will somebody please fix it before my wife has another fit? All I wanted to do was upgrade my modem.

TDuncan813 wrote: ... The initial reason I wanted to upgrade was that I was experiencing frequent service drops. ...Please see Connection Troubleshooting Tips. If you want to troubleshoot this yourself and still need help, please provide Information Requested for Connection-Related Posts.
If you are using Wifi it's best to switch to an Ethernet connection if possible while checking the reliability of your connection to Comcast.
If you'd rather have them do the troubleshooting call them at the phone number on your bill or 1-800-Comcast, or chat with them using one of the "Trouble" options at https://www.comcastsupport.com/chatentry/, and have them send a tech out to identify the cause and correct it.
If the tech finds bad coax, splitters, amplifiers, or connections in your home (even if Comcast originally supplied them) you'll probably have to pay for the visit unless you have their Service Protection Plan (http://www.xfinity.com/spp/, about $5/mo). If the trouble is due to a faulty Comcast modem, eMTA, gateway device, or anything outside your home, you shouldn't be charged.

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Cant connect with new modem

Im currently using the Versalink 327W modem and it works fine but it disconnects randomly lately. I tried replacing the ethernet cable but it only recognizes the one I was using for some reason. I decided to purchase the Westell 6100 on Ebay but I cant connect. When I try opening internet explorer I get a log in page asking me to enter my isp email adress and phone number.
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Try this.

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This printer was working ok with the old router but won't connect with new modem/router.

Yup, this is expected. You will have to re-install the printer. Get the latest software for your printer from the "Support & Drivers" link at the top of this page, run the installation and choose "Wireless" or "Network" when it asks. You will have to temporarily use a USB cable to communicate with the printer.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Cannot connect to broadband with new modem

Hello
Had to upgrade my setup with a new router and a new modem.
The modem is a TP-link 8817 and I have followed the instructions to set it up.
All went through fine and I can see the ADSL status as 'showtime' and can see the sync rate fine too.
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rento wrote:
Out of boredom I tried using [email protected] and password as a password.... It does connect now.
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There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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I have just bought and installed a new modem gateway. It is an Arris TG852G DOC 3.0 model with a built in WiFi router.
After connecting it and activating it through Comcast, I reset, then reconnected my airport extreme MD0331LL/A Model No. A1408 to the new Arris
modem, I am getting blinking amber lights on the base station. I have internet connectivity, but I am still getting an amber light. My wireless devices (ipad and iphones) all see the old network name and id and seem to work just fine.
When I scanned for my airport base station in my airport utility (version 5.6.1) to try to resolve the error message I get
a message stating that the Airport Utility is not detecting any airport devices.
I cannot reset the default settings as these buttons do not work within the Airport Utility.
I suspect interference between the built in router in the Arris and I understand I need to operate it in bridge mode. Can you please help me fix this.
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as they have provifded me internet connectivity through the modem and the issue is my problem.

Try connecting an Ethernet cable from your computer directly to one of the LAN <-> ports on the AirPort Extreme to see if AirPort Utility can detect the AirPort Extreme that way.
If yes, click on the AirPort Extreme and then click directly on the word Status (2nd line on the summary page)
A window will open to explain why the amber light is blinking
If the message indicates that you need to configure the AirPort in Bridge Mode......
Click the Internet icon at the top of the window
Click the Internet Connection tab just below
Change the setting for Connection Sharing to Off (Bridge Mode)
Click Update at the lower right of the window to save the new setting and restart the AirPort Extreme
You can disconnect the Ethernet cable that you were using to configure the AirPort Extreme now
It would be a good idea to power off both the Arris gateway and the AirPort Extreme now
Wait a minute
Start the Arris first, and let it run a full minute
Start the AirPort Extreme next the same way
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Time Capsule not working with new modem

I have been using my TC with our motorola modem for 2.5 years. On Friday last week, the modem crapped the bed and AT&T sent us a new modem, a netgear. The modem is working fine; when I connect the ethernet cable directly to my laptop the internet work perfectly, however when I try to get the wireless network going through my TC, there is no connection. All the lights on the modem work fine and every time I try to work with the TC, it says that it is working fine as well. It seems like something is not communicating between the modem and the TC.
I've tried restarting both machines numerous times, I've checked and rechecked the WEP password, the IP addresses are fine, and I'm still lost
The modem works. Time Capsule Works. I don't get it!

The new netgear is probably a modem router whereas the old Motorola was pure modem.. not sure but possible.
Reset the TC and set it to bridge modem.. plug into the netgear modem router.. and it should work fine.
If the new netgear is in fact a pure modem.. you need to turn it off and put the TC in place.. wait up to 15min for the ISP to renew the lease on the MAC address then turn on the cable modem.. wait then turn on the TC. But this is not necessary if it is a router.
What is the model number of the netgear so I can check this.. ?

Slow dial up Internet connection with Internal modem

I just bought a Mac G4 with dual 1.25 gig processors and internal modem for my dial up connection to the Internet. My modem connect speed is 28.8K and max through put on a session is 19K.
I can use any of 3 Windows/PC's and plug them into the same phone jack and get a solid 50.6K connection with a max through put of 49K. Get basically the same connect speeds with a Windows Laptop
Any thoughts of what may be the problem with the Mac Internal modem and such a slow connect speed.
Would buying an external modem with its own processor help me in better connect speeds. Simply at 28.8K the Mac is next to useless on the web.
My home is all wired with Cat 5e, all jacks are a direct run to the punch down block.
My goal is to switch my business to all Mac's, but I need to get the connect problem resolved first.
Thank You
wm300

My girlfriend lives in a hill town in a fairly wooded mountain road. She cannot get broadband or DSL either, and the town will, probably never get it. She has satellite, and when it's working well it's great, but in bad weather or cloudy days, the reception is spotty and the satellite provider charges mucho buck for their satellite high speed internet acesss.
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Maybe call the phone company to check what kind of phone lines your town or surrounding towns are using.
And if they know what data transfer speeds the lines support
Also, a thought.
If this Mac was not purchased new, but as a refurbished or used Mac, it could've had a "new" slower modem installed because the original failed and a identical spec'd modem was not installed.
I have a single 1.25 Ghz MDD and has a V.92 56K internal modem and I just found out my town's phone lines can support a 125k data transfer or "high speed dial-up". Unfortunately, for some unknown reason, my 56K will only get me to transfer speeds of between 44k and 48. Not sure if this is fault of my modem, accessing my ISP as the dial-up number dials into a tower at least 20 miles away and my ISP's server is over 40 miles away.
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If anyone can help me shed some light on my situation, this will help me out, as well.

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Hi All,
We just got a new modem when upgrading our internet service, and it'll work directly plugged into our Mac (though it seems annoyingly slow at first glance) but not through the Airport Extreme. My husband tried just going through the set-up process again, but it didn't seem like anything needed to be changed. The green light is on on the Airport, but we got nothin' for the laptops, Roku, printer, etc. (or even the Mac it's connected to if we have the ethernet cable in the Airport). The modem says it's an Westell ADSL2+ router, and looking at a few discussions here, it seems that that means it's a "gateway" not a modem?? What does that mean for our setup? Please go easy on me--I'm not good at setting stuff up! Many, many thanks!

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Thanks,
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" I can do all things through Christ which strengthens me. "

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I recently bought à new mini iPad. The connection with wifi network is lost very often and therefor not Stable. I tried the tips such as forgetting the network and connecting again, but that doesn't help. What can I do?

Do #5.
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~~~~~~~~~~~~~~~~~~~~~~~~~
iOS 6 Wifi Problems/Fixes
Fix For iOS 6 WiFi Problems?
http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
iOS 6 iPad 3 wi-fi "connection fix" for netgear router
http://www.youtube.com/watch?v=XsWS4ha-dn0
Apple's iOS 6 Wi-Fi problems
http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
~~~~~~~~~~~~~~~~~~~~~~~
Look at iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
How to Fix: My iPad Won't Connect to WiFi
http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
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Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
 Cheers, Tom

Configuring Airport express to connect with ADSL modem

Background:
I'm in the UK and I'm using a different modem than the one supplied by my ISP because Airport requires a ethernet connection (as opposed to the USB connection on the modem supplied by my ISP.
My DSL modem has a solid green light for ADSL and Ehternet
My Airport express which was bought in the USA has a solid green light
Issues:
I can't connect to the internet using airport express and need help with the configuration, using either the PPPoE or Ethernet settings.
I've entered in all the acccount details provided by my ISP but it seems that the airport 'cant find the PPPoE host.'
I've been pulling my hair out trying to get this to work. Any thoughts or suggestions appreciated.

http://adslnation.com/products/index.php
http://www.adslguide.org.uk/

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If I restore as new without the backup & everything seems to be fine, I assume I would then have to restore it from my latest backup in iTunes in order to get all (or at least most) of my data back.
From what I have read, it looks like at least the music I have on my iPhone 4S that I put there from a CD I own would not be in my backup. That is not a major problem, since it is only 1 CD.
It also seems like the iTunes backup is more complete than the iCloud backup (I do have both).
So, I should probably be restoring from that backup.
Is there anything else that is not backed up in an iTunes backup that I should consider before I do that?
When I backup in iTunes (or even in iCloud), some items not backed up?
Wouldn't I then have to re-install those items that are not in my backups?
I have a Medical app from my local ambulance operator where I have taken a ton of time to input all of my medical information going back numerous years. I just got tired of some medical person constantly asking me for information one never really makes a point of remembering. Now, I have all of that information in my iPhone 4S.
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I also put a lot of "lists" in the Notes area on my iPhone 4S.
I understand that is also something that is not backed up.
These are just 2 examples.
I also have other items that I am under the impression also are not backed up.
Losing any of that information would be a huge burden to recover.
I am willing to take a chance with some items that are not backed up to either iTunes nor iCloud.
But, knowlingly doing something that may lose that information is not something I am willing to do.
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IPad and iPhone won't connect to home network with new modem

I had to replace a modem today and after finally getting my computer to connect wirelessly, now my iphone and ipad will not connect. My wifi names did not change, nor did the router - just my modem.

Thanks for the suggestion; already tried that. So I just reset the printer and, even though it already recognized my desktop and laptops, it now sees the iphone and ipad. All is well...

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