Poor customer care regarding broadband infinity

First of I had sky internet which was woefully slow, so I decided to go for unltd standard broadband from BT with a supposed 8meg speed. This worked ok for a couple of months but then I noticed the home hub4 was running slow & kept kicking me off & also showing a green light. After consulting with the BT tech team they assured me I was receiving 8meg & the reason it was running slow was my ps3 & the amount of other devices connected were a big drain! So I contacted BT regarding fibre optic infinity where I told them of the problems of the 8 meg broadband & was told that the reason it was so slow was my online gaming console was using the lions share of bandwidth making internet browsing for my wife impossible. So not being a computer broadband expert I took the sales persons reason as being accurate & promptly signed up for infinity with all the bells & whistles. However I wish that I had just stuck with the slow internet. The salesperson informed me that my installation date was on the 27th of March between 13.00 & 18.00. The engineer turns up as expected & proceeds with the install everything goes to plan until he tries to connect up to the internet. After 3 hours, most of which is on the phone he tells me there is a problem on the line or at the box. He also says he has reported it to his "engineers technical helpline" & that someone from BT will have to come out & fix it as he is only there to install inside the house. He leaves unable to fix the broadband warning that if it's not fixed before Friday at 19.00 it'll be Monday. On the Friday around 15.00 I call home to see if the issue has been resolved or if anyone from BT has been in contact regarding the problem. No one has called & internet still not working. So I then proceed to call BT from my mobile as I am the named account holder & I am a self employed plasterer working from my van with no landline. I then get passed from pillar to post with assurances that my broadband is working despite my wife telling me it's not. After 4 hours on my mobile I give up!!. When I get back home on Friday I call the cancellations dept where I get assurances that they can put me onto tech support who will resolve the issue. I get transferred to someone abroad again who gets cut off in an attempt to fix the issue, then calls back, then gets cut off & never calls back. I give up it's 20.00 on a Friday evening! Saturday I try again to find out what's going on as no one from BT has called! Once again I have an hour long call from tech support abroad who ask me to check router settings,check colour of router,speed test & on & on!! I thought the BT approved broadband engineer who installed the kit would have done?!?!? To have the tech on the other end of the phone triumphantly claim I can expect 69.2meg download speed. The page to check the download speed timed out! it was that slow. At the end of the call he told me the fault was on the line!!!!! To which I replied I told you that an hour ago because the BT installation engineer had already determined it required a BT engineer to fix it. The tech guy then told me the earliest engineer would get to the fault was 1 of April, 3 days away. Which I find absolutely mind boggling as to why it would take that long from the fault being reported on the 27th until the 1st for an engineer to even look at it 5 days later.... Unfortunately there was no movement on that date! Then on Sunday the 30th I get an unexpected call from BT tech support asking me to again check router settings,reset router switch it on & off to be told at the end of the conversation, the line is fine it's now a faulty router!?!?! & they are going to send me a new router. So I tell the tech that's a polar opposite to what the broadband engineer has said & I'll wait for the engineer to look first. After arguing that every single person I spoke to, until him had said it's the line or box! I did not want fobbed off with waiting for a new router & having the same problems again I asked to be put through to cancellations which he could not do but gave me the number to call. I called cancellations who told me that I would be due to pay them for the service if I cancelled & only tech could waive the cancellations fee. Unbelievable!!!!!!!. I then got assurances from the cancellations dept that the person I spoke to next would definitely be able to help me. I was transferred only to be told I have been put through to the phone tech dept & she couldn't help me & then got cut off!!!!! She called back & transferred me to broadband tech where I got the well rehearsed line of can you plug your PC into the router. I refused as I had now spent probably the best part of 9 hours of my life on the phone to try & resolve BT's problems of connecting me to the internet. After telling the new tech that under no circumstances will I be checking anything, he dropped the bombshell that Saturdays tech who told me an engineer was coming out on the 1st of April was wrong!!!!!! I was to expect a call from a level 2 tech who would speak to me then arrange for an engineer............. At which point I told him not to call me again just to send an engineer out to fix it & hung up. I feel angry,stressed & browbeaten. The points I now think about are 1) was there always a problem with my broadband & have I been duped into fibre at an almost double cost per month? 2) who can help me resolve this problem? I have asked for customer complaints & get told there is none??? 3) British Telecom have spent millions on sport! surely investing in customers needs to provide communications for them should take precedence on TV channels? 4) I never thought when ordering fibre broadband that the only device to connect my household to the internet would be my mobile phone personal hotspot well done Vodafone 4g. Coincidentally that's the only way I can post this!.

That is pretty much exactly the same problem as me, though my engineer came out on the 26th and an engineer has apparently been booked to have a look at the cabinet and the exchange on the 2nd of april wether that happens or not only God knows. BT have just left me feeling like theres nothing I can do and if im stuck in a contract with no internet for the next 8 months theyd still be nothing I could do about it. The problem is there is no customer to advisor understanding. They all read from the same book but come out with different excuses each time. And ive found out they tend to lie to you just to het you off the phone because they no full well youll never be able to track them down through complaints. Let me no if it gets sorted mate.

Similar Messages

Very Poor Customer Care Europe

I switched from a an iPhone back in August and I found the WP OS easier and far more functional than iOS. There are fewer apps and sometime features missing on apps that exist both in IOS and WP but nothing I could not live without.
Overall it was good experience with the occasional overheating and short battery life some times. All these up until the screen turned purple in the lower right corner and I had to encounter the NOKIA/Microsoft Customer Service. After three trips of the device to the repair center and 2 months of back and forth exhanges I had to switch back to my old iPhone to have a functional device again.
I am sorry to say that a great device and OS have such a terrible customer service especially when they cater service to a flagship product such as the Lumia 930. Microsoft customer care has to understand that these devices are day to day helpers and people that pay their money to get them need to have them functional everyday. One week, without it, is to long but two months just tells the customer to find another company to give their money. I has been a terrible experience to for me, and the lack of escalation options makes me wonder if any one cares at Microsoft/Nokia division.
It will probably take me a few years before I try again a Microsoft phone and that is a shame, because I liked the OS and the device as a whole.

Di you get any help from nokia on this?
They are not gonna give it a *bleep*..... I have been through their service....
Better switch to a cheap Xiomi and if a problem arises just throw it.. off why do u want to spend time here
RIP Lumia
Moderator's note: Post was edited because it may offend some members of our community.

Customer care and BT Infinity 2 speeds.

I made a post about a week ago, but can't find it, and so will cover it again, as I said I would after a week.
I have been with BT over ten years as a Broadband etc, and about 15 months with Infinity. When I was on Infinity 2 package orginally I had 40mb line and got that speed CONSTANTLY for all the time I had it. About 3 weeks ago I updated my contract to the new Option 2 76mb line so that my P2P speed wasn't limited again.
And here the problems started. The engineer that came out tested my line at the socket and it was showing 60mb speed. And for the first few days I got speeds around 55 or so down and 15mb up. A few days pass and I get my internet go out (at the hub only on th emiddle light). Its out of ten minutes or so, and then comes back on and I've got an IP profile set at 30.75 and of course managing that speed fully on my downloads.
So I contact BT and they send engineer out, that doesn't come to my house, but rings me and says he is going to get the IP prfile and my line reset, and tells me it will take about an hour or so. 24 hours later the IP profile is still 30.75 so I ring again. I get told it can take up to a week to stabalse. SO here I am just over a week later and still my IP profile is at 30.75, and I don't believe for a second they reset it at all, as it just hasn't changed either up or down in any way, which is just to suspect.
I rang up just now and got told that 30mb is all my line can support. Despite the fact its manage 40mb no problem for nearly a year and a half, and was showing engineer 60 when he tested at the socket. The tech support guy refused point blank to my request to send an engineer or do anything about the IP profile (i recoded the converstion), and told me that I would have been told when I changed contract I would have been told that my line would do 30mb max, which I wasn't told (recorded that conversation too).
The guy even had the fricking nerve to tell me that it was merely co-incidental that my line speed dropped from being able to do 40mb for a year to suddenly only doing 30mb on the day they change me to the new contact and make a change at the exchange to a supposedly faster 76mb line. I mean how the hell can you expect someone to swallow a pile of rubbish like that as being co-incidental? The only change was one they made and my speed got worse right after it.. I mean sure, that makes sense...
Honestly, horrible service seems to be getting to be a habit now, and they are seeminly telling the tech support guys to fob you off and avoid sending engineers out unless they see a fault at their end. And they really expect us to stay as customers?

Link http://community.bt.com/t5/user/viewprofilepage/user-id/115220
If you found this post helpful, please click on the star on the left
If not, I'll try again

Poor customer 'care?'

Tried for over five hours and several phone calls. What am I begging for? A replacement ac adaptor! Simple right? I have a THREE YEAR WARRANTY and only 18 months into it, this should be a breeze, right? It should have been but do you know how many hoops they want you to jump through before they'll replace their faulty, shabby goods? In the end I have up. I'll buy a new PC but I would never ever buy anything from HP again. Please tweet everyone you know, email them and tell them how shoddy their so called 'care team ' are and go someplace else and buy a decent computer from a GOOD company. This one sucks in my opinion.

Hello Fairdeal9999,
I have raised this post to the appropriate team for review. Someone should contact you via private message in these forums. It may take up to two days for someone to contact you. Private messages can be checked by signing in and clicking on the envelope icon at the top of the page.
Thanks
Clicking the White Kudos star on the left is a way to say Thanks!
Clicking the 'Accept as Solution' button is a way to let others know which steps helped solve the problem!

Poor Customer care and product

We finally need to stop purchasing HP computers until they get their act together. I was a strong supporter of HP. Now they can't get me to buy a cord! Their are a lot of people that WAS satisfied with HP, such as myself. I have learned my lesson very well!!! They are the WORST company ever! DELL does help and u <I am going back to great service.

Hi there,
I just read about your bad experiences with HP customer service, I had to deal with the same thing and I was angry because few days ago I just got my HP Compaq back from Geek Squad because I had a faulty hardrive. When I got it back to me few days ago they didn't bring my AC Adapter and my power cord like they were suppose to I got very upset. I had to buy one that cost me $85.00 from Best Buy and I called HP customer service and I told them what happened and they did post me my AC Adapter and I just got it today and they didn't put in the powder cord with it and I was very upset and I called them and made a complaint.
This stupid lady told me that she will put me through hardware and she didn't, she kept lying to me. I told her "THE PROBLEM IS THAT NOBODY IN THE HARDWARE DEPARTMENT KNOWS WHAT THEY ARE DOING, IT SEEMS LIKE THE RUSH AND NOT PAY ATTENTION. When I did talk to this guy from Hardware, he was very arrogant and rude and he was arguing with me and I said, "YOUR NOT LISTENING TO A WORD I'M SAYING, I SAID THAT I'M MISSING A POWER CORD WITH MY AC ADAPTER AND I NEED THAT. He wasn't going to do that for me til I yelled at him.
I'm sorry I don't like to speak to nobody from India because I can't understand them. I'm not prejudice at all and I wished that I can talk to one of my fellow Americans. I don't think I'm ever going to buy an HP computer again, I may switch to Dell because I heard they are good. My dad says that he never had a problem with his HP Pavillion ever.
He thinks they are so great, I don't think so
I know how you feel trust me

TS4526 Poor Customer Service regarding my Apple TV

I was told initially to return my Apple TV by Apple tech support to the Trafford store Manchester, I then rang up Apple Trafford store, when they advised me not to return the item as they had no appt available, they told me to go to the genius bar on-line and make appt for the Trafford Store, but when you try and make the appt there is no option to make appt for Apple TV, so this contradicts the advice I was given, I then went to the store & eventually joined their queue and waited for 25 mins with others who had no appts, finally when I got seen by the manger of the store he told me initially to wait for 70 mins, after he read my notes after taking the serial No of the Apple TV he changed his tune as he stated that I was advised not to call to the store to return the said item, I was disheartened to say the least, the Manager then told me that the waiting time for 70 mins will not be given to me as I was advised not to call to the store, he then told me to call back after 3.5 hours, or call tomorrow or vist another store, I was not happy to say the least & found this quite unacceptable, usually you get great service with Apple and maybe my expectations are too high, The manager remained firm & gave me no leeway, I was so upset I left the store & told the Manager I was not happy with him and under protest I left the Apple TV with him which he did not like and accused me of being over dramatic, if something is faulty you should be able to take it to the store & return it, not go through loads of waffle & red tape, I do not think Apple is geared up in this respect unless you adhere to their system, unfortunately for Apple you cannot make an appt on-line for the Apple TV as there is no option for that and the option currently is still not there.
When I got back home later on I spoke to Apple & they were dismayed as to what had happened when I told them the situation, this was on the 31st Jan, I still have not had any good communication with Apple, who after speaking to a few senior Support Staff at their Cork & Gateshead centre have assured me that this matter will be dealt with, however the return calls promised to me about my TV have fallen on deaf ears, and also email were promiised to me so that this matter can be dealt with, nothing has happeneed I am none the wiser as to what Apple will do, the ladies I spoke to at the support centres were terribly nice & polite to me, Elaine at Cork & Sophie & Anna at Gateshead, I am still at a loss as what to do as there is no follow up!!!!!!!!!!!!
I am getting tired of chasing Apple around to get any service, I do not think they will follow up as the response promised has protracted.
Zafar-

The Apple TV always worked well, until the last 3 weeks, suddenly I could not get any of my movies or music through homesharing, the guys at Apple tech support were running me through again in how to reconnect it when they told me in the midst of it that my Apple TV is on recall, so it was advised to me to return the item to the store as they instructed me to, I then rang the store up when they told me I could not return it for a week at least, and I should make an on-line appt at the Trafford store through the genius bar, unfortunately this cannot be done as there is no option for Apple TV on their on-line support to make an appt with Apple store in question!!!!!!
The Manager at the store initially tried to help me, but then changed his mind, which left me quite upset, I do not think Apple are geared up for their returns if you have to go throgh this rigmaroll to return products to them, I really felt quite belittled, it took me nearly 30 mins to get to the store & the Mnager told me to call back tomorrow or visit another Store despite that I bought the Apple TV at the said store, terrible terrible Service!!!!! if you can call it that is !!

Complaint re: Customer Care

I purchased a V560 with Windows 7 64 bit in March of 2011. Shortly after purchasing the laptop, I noticed that there was a screw cover missing on the inside of the lid so that the screw is exposed. It is a minor cosmetic issue, but I decided to call Lenovo Customer Service this past weekend to see if I could get a replacement cover sent to me as I could not locate it elsewhere. I spoke to a gentleman who informed me that I could not obtain the part but that I could send the laptop to Lenovo to have the entire lid replaced under warranty (??). I asked how long that would take and his reply was the laptop would be out of my hands for approximately 6 weeks. He then pushed hard to sell me an extended warranty as mine was set to expire. I informed him that I had 3-4 months left on the warranty. He verified this but continued to attempt to talk me into extending the warranty immediately as "we have a special today only here in the Philippines on warranty extension, I can give you 20% off". Coincidentally, I purchased an extended warranty for my S-10 at 20% off last year .... special price that day only. Hah.
After the fruitless, tedious, annoying phone call (really, are you now giving commissions on warranty extension sales?) I did some serious research and located the very part that I needed on lenovospareparts.com. It costs $1.00 plus unspecified shipping costs (when I attempt to calculate shipping it tells me "Calculate Shipping not applicable for diagnosis services". Whatever. I think since this is the second time I have called with issues with this product that Lenovo should just ship me a replacement screw free given the fact that neither of my calls have produced any results other than irritation and frustration on my part.
I purchased this computer because I had had positive interactions with Lenovo Customer Care regarding my netbook but, frankly, I wouldn't even consider purchasing another Lenovo unless I were certain that Customer Care returned to being just that and not a hard sell line.

That's true they want to sell additional warranty for the product which are very precious customercare is good in selling but not in service.

Does Adobe have a Customer Care??????????

I need my card details to be changed. It took more than half an hour now. Everything is redirecting to other menus. Why cant they help their client. Why should they direct me to a forum. Quite ridiculous in this era.

Hi,
Please login to your adobe account and then open the link below:
Contact Customer Care
Regards,
Sheena

Slow broadband speed and a lack of customer care -...

I am so close to throwing in the towel with BT. The service I receive is both inconsistent and laughable, the customer care is non-existent and the price I pay is more than VirginMedia.
Why do I stay? Why do I persist with an organisation who are just not interested?
Anyway.
My broadband speed veers from 500Kb to 2Mb, but BT Technical insist I am capable of receiving 8-10Mb
The full story of my latest attempt to deal with BT Technical is here: http://brennigjones.com/blog/?p=2776
I am really at the end of my tolerance and tether, but if anyone can help with a last-ditch throw of the dice, please let me know - otherwise I'm off to VirginMedia.
Thanks

Hello David,
The results of the test are below. What do we do now?
<script type="text/javascript">// paintProgressAndMessageOnBar(-1 ,"One Last Test Required" ); // </script>
This Test comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
1845 Kbps
0 Kbps
7150 Kbps
Max Achievable Speed
Download speedachieved during the test was - 1845 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8032 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 7000 Kbps
2. Assured Rate Test: -provides background information.
Download Speed
542 Kbps
0 Kbps
600 Kbps
Max Achievable Speed
Download speedachieved during the test was - 542 Kbps
For your connection, the acceptable range of speeds is 576-600 Kbps.
Additional Information:
Assured Rate IP profile on your line is - 600 Kbps

Poor Customer Service Lenovo Customer Care

Hi,
Honestly, I do not know that I would even get a response to this or not, cuz that has been my experience with Lenovo, Please look at the following for better understanding of my mindset:
---------- Forwarded message ---------- From: Malwinder Singh <[email protected]> Date: Sun, Nov 23, 2014 at 10:32 PM Subject: Re: Quality of Service provided by HCL for LenCare ID: *ED1411013* To: Pavan <[email protected]>, [email protected]
Hi All,
I would like to bring this to your attention that it has been another 10 days now since I have received any response from your team. It seems as no one is interested in taking care of this issue. This is really insulting and this is humiliating that I have been following up with Lenovo from this long time and I am not getting any response from you guys.
If you are not interested in helping me, then please let me know, so that I should go to some local vendor to get this fixed. This is becoming the ridicules experience with Lenovo. I was thinking that it is only HCL which was proving such service, that was ruining Lenovo's name, however Lenovo herself does not care about it's customers.
I will never buy anything of Lenovo ever again.
Malwinder
On Fri, Nov 14, 2014 at 4:54 PM, Malwinder Singh <[email protected]> wrote:
Hi Pavan,
This was the exact response which I got from you 7 days ago and nothing happened.
The kind of response I am getting from Lenovo on this is proving that Lenovo is not interested at all in resolving the issue or to help me.
No one is even bothered to send an email or to call me to resolve this issue. You guys can easily call me and help me download the ROM for Lenovo S820 Row and guide me to install the OS on my phone, but you are not doing that at all.
It's been almost 10 days since my phone is off and my work is hampering due to this, but no one is bothered to take lead and fix this issue.
I am really disappointed from Lenovo because of the customer service I have received and would avoid buying any Lenovo Products in future. I would rather like to go with a company who provides good service to there customers when they need it, instead of just ignoring their problems and issues.
Regards,
Malwinder
On Fri, Nov 14, 2014 at 4:30 PM, Pavan <[email protected]> wrote:
Hi Malwinder,
Please be rest assured we are looping our MIDH Team.
Hi Rakesh,
Please assist in expediting the closure of this case at the earliest please share the further updates.
Thanks& Regards,
Special Services Team
Email ID - [email protected]
From: Malwinder Singh [mailto:[email protected]] Sent: 14 November 2014 02:37 To: Pavan
Subject: Re: Quality of Service provided by HCL for LenCare ID: *ED1411013*
Hi Team,
The last response I received from you guys was almost 7 days ago.
Please reply to this email and let me know if you are unwilling to help. I am not able to use my phone or get it checked anywhere outside, because you informed me that you are working on this. However, I neither received any call or email from your end from last 7 days.
Please reply to this email and let me know how should I proceed.
Regards,
Malwinder
On Fri, Nov 7, 2014 at 4:24 PM, Pavan <[email protected]>wrote:
Hi Malwinder,
Please be rest assured we are looping our MIDH Team.
Hi Rakesh,
Please assist in expediting the closure of this case.
Thanks & Regards,
Special Services Team
Email ID - [email protected]
From: Malwinder Singh [mailto:[email protected]] Sent: 06 November 2014 00:39 To: Pavan Cc: Mir Zahed Ulla; Special Services.; [email protected] Subject: Re: Quality of Service provided by HCL for LenCare ID: *ED1411013*
Hi Team,
This is in reference to the trailing email.
I haven't heard from anyone regarding the below request yet. Is anyone following up on this or when can I expect a call from someone regarding this?
Regards,
Malwinder
On Tue, Nov 4, 2014 at 1:51 PM, Malwinder Singh <[email protected]>wrote:
Hi Pavan,
Please find the details you requested:
Request you to please share the IMEI1 #: 860365028694434
Request you to please share the IMEI2 #: 860365028694442
Request you to please share the Contact #: +919899944996
Regards,
Malwinder
On Tue, Nov 4, 2014 at 5:23 AM, Pavan <[email protected]>wrote:
Dear Mr. Malwinder,
We deeply regret to learn the amount of inconvenience you had to undergo on behalf of Lenovo.
Firstly, allow us to apologize on behalf of Lenovo, What we understand from your issue stated is that you are dissatisfied with the issue reported and also regarding the hardware issues that you’re facing with the machine, however we would like to inform you that we are positively interested in resolving your concern.
Request you to please share the IMEI #: __________________________________________
Request you to please share the Contact #: __________________________________________
Thanks & Regards,
Special Services Team
Email ID - [email protected]
From: Services_ED [mailto:[email protected]] Sent: 03 November 2014 18:05 To: Malwinder Singh; [email protected] Subject: RE: Quality of Service provided by HCL for Lenovo
Dear Customer,
Firstly, I would like to thank you for considering Lenovo and reaching out to me.
Hi Team,
Please look into this case ASAP.
Thanks & Regards,
Services-Executive Director
Email ID - [email protected]
From: Malwinder Singh [mailto:[email protected]] Sent: 03 November 2014 17:13 To: Services_ED Subject: Quality of Service provided by HCL for Lenovo
Dear Mr. Ghosh,
I used to be the loyal Fan of Lenovo products till today. I have two Lenovo Laptops and 3 Lenovo phones within my family, as I used to love Lenovo products.
But today all my views about Lenovo changed because of one HCL guy Paramjeet (55004428). This guy gave me such a worst experience of my life when it came to customer service of Lenovo, that I am no longer a fan of Lenovo products.
The issue was simple, my android OS got corrupted and my phone's warranty will be going to expire on December 22, 2014. So I went to your customer service hoping to get the OS reinstall and start working with my phone. But this guy simply said NO to me as there was a slight crack on my screen. He said my warranty is now void as there is a crack in my screen and I will not get any support on this until or unless I do not spend 8000 Rs to change the screen first. When I asked him to give me this thing in written, he denied saying that I am not going to give you anything in written. The guy was extremely rude. I did not ask him to change the screen under warranty, All I asked was to restore my OS. Further, my phone charger (not working) which has got nothing to do with a crack on the screen of phone. He said that the warranty is expired for it as well.
I thought that Lenovo was a respected company who actually cares for it's customer, but I know that Lenovo is just another company who simply treat it's customers nice only till the product is not sold. Once the product is sold nobody gives a **bleep** about the customers.
Today I realized that there is no difference between the customer service of phone company like Micromax and a big and trusted brand like Lenovo.
I really do not know what action you will take on this, but if this is the level of customer service provided by Lenovo, then that day is not far when your customer will start moving to another competitor.
Regards,
Malwinder Singh
And this time, its been more then 8 days since my last email and more than 15 days since Ireceived any call or email from Lenovo Customer care and no one is even bothered to reply.
Regards,
Malwinder

Hi,
Honestly, I do not know that I would even get a response to this or not, cuz that has been my experience with Lenovo, Please look at the following for better understanding of my mindset:
---------- Forwarded message ---------- From: Malwinder Singh <[email protected]> Date: Sun, Nov 23, 2014 at 10:32 PM Subject: Re: Quality of Service provided by HCL for LenCare ID: *ED1411013* To: Pavan <[email protected]>, [email protected]
Hi All,
I would like to bring this to your attention that it has been another 10 days now since I have received any response from your team. It seems as no one is interested in taking care of this issue. This is really insulting and this is humiliating that I have been following up with Lenovo from this long time and I am not getting any response from you guys.
If you are not interested in helping me, then please let me know, so that I should go to some local vendor to get this fixed. This is becoming the ridicules experience with Lenovo. I was thinking that it is only HCL which was proving such service, that was ruining Lenovo's name, however Lenovo herself does not care about it's customers.
I will never buy anything of Lenovo ever again.
Malwinder
On Fri, Nov 14, 2014 at 4:54 PM, Malwinder Singh <[email protected]> wrote:
Hi Pavan,
This was the exact response which I got from you 7 days ago and nothing happened.
The kind of response I am getting from Lenovo on this is proving that Lenovo is not interested at all in resolving the issue or to help me.
No one is even bothered to send an email or to call me to resolve this issue. You guys can easily call me and help me download the ROM for Lenovo S820 Row and guide me to install the OS on my phone, but you are not doing that at all.
It's been almost 10 days since my phone is off and my work is hampering due to this, but no one is bothered to take lead and fix this issue.
I am really disappointed from Lenovo because of the customer service I have received and would avoid buying any Lenovo Products in future. I would rather like to go with a company who provides good service to there customers when they need it, instead of just ignoring their problems and issues.
Regards,
Malwinder
On Fri, Nov 14, 2014 at 4:30 PM, Pavan <[email protected]> wrote:
Hi Malwinder,
Please be rest assured we are looping our MIDH Team.
Hi Rakesh,
Please assist in expediting the closure of this case at the earliest please share the further updates.
Thanks& Regards,
Special Services Team
Email ID - [email protected]
From: Malwinder Singh [mailto:[email protected]] Sent: 14 November 2014 02:37 To: Pavan
Subject: Re: Quality of Service provided by HCL for LenCare ID: *ED1411013*
Hi Team,
The last response I received from you guys was almost 7 days ago.
Please reply to this email and let me know if you are unwilling to help. I am not able to use my phone or get it checked anywhere outside, because you informed me that you are working on this. However, I neither received any call or email from your end from last 7 days.
Please reply to this email and let me know how should I proceed.
Regards,
Malwinder
On Fri, Nov 7, 2014 at 4:24 PM, Pavan <[email protected]>wrote:
Hi Malwinder,
Please be rest assured we are looping our MIDH Team.
Hi Rakesh,
Please assist in expediting the closure of this case.
Thanks & Regards,
Special Services Team
Email ID - [email protected]
From: Malwinder Singh [mailto:[email protected]] Sent: 06 November 2014 00:39 To: Pavan Cc: Mir Zahed Ulla; Special Services.; [email protected] Subject: Re: Quality of Service provided by HCL for LenCare ID: *ED1411013*
Hi Team,
This is in reference to the trailing email.
I haven't heard from anyone regarding the below request yet. Is anyone following up on this or when can I expect a call from someone regarding this?
Regards,
Malwinder
On Tue, Nov 4, 2014 at 1:51 PM, Malwinder Singh <[email protected]>wrote:
Hi Pavan,
Please find the details you requested:
Request you to please share the IMEI1 #: 860365028694434
Request you to please share the IMEI2 #: 860365028694442
Request you to please share the Contact #: +919899944996
Regards,
Malwinder
On Tue, Nov 4, 2014 at 5:23 AM, Pavan <[email protected]>wrote:
Dear Mr. Malwinder,
We deeply regret to learn the amount of inconvenience you had to undergo on behalf of Lenovo.
Firstly, allow us to apologize on behalf of Lenovo, What we understand from your issue stated is that you are dissatisfied with the issue reported and also regarding the hardware issues that you’re facing with the machine, however we would like to inform you that we are positively interested in resolving your concern.
Request you to please share the IMEI #: __________________________________________
Request you to please share the Contact #: __________________________________________
Thanks & Regards,
Special Services Team
Email ID - [email protected]
From: Services_ED [mailto:[email protected]] Sent: 03 November 2014 18:05 To: Malwinder Singh; [email protected] Subject: RE: Quality of Service provided by HCL for Lenovo
Dear Customer,
Firstly, I would like to thank you for considering Lenovo and reaching out to me.
Hi Team,
Please look into this case ASAP.
Thanks & Regards,
Services-Executive Director
Email ID - [email protected]
From: Malwinder Singh [mailto:[email protected]] Sent: 03 November 2014 17:13 To: Services_ED Subject: Quality of Service provided by HCL for Lenovo
Dear Mr. Ghosh,
I used to be the loyal Fan of Lenovo products till today. I have two Lenovo Laptops and 3 Lenovo phones within my family, as I used to love Lenovo products.
But today all my views about Lenovo changed because of one HCL guy Paramjeet (55004428). This guy gave me such a worst experience of my life when it came to customer service of Lenovo, that I am no longer a fan of Lenovo products.
The issue was simple, my android OS got corrupted and my phone's warranty will be going to expire on December 22, 2014. So I went to your customer service hoping to get the OS reinstall and start working with my phone. But this guy simply said NO to me as there was a slight crack on my screen. He said my warranty is now void as there is a crack in my screen and I will not get any support on this until or unless I do not spend 8000 Rs to change the screen first. When I asked him to give me this thing in written, he denied saying that I am not going to give you anything in written. The guy was extremely rude. I did not ask him to change the screen under warranty, All I asked was to restore my OS. Further, my phone charger (not working) which has got nothing to do with a crack on the screen of phone. He said that the warranty is expired for it as well.
I thought that Lenovo was a respected company who actually cares for it's customer, but I know that Lenovo is just another company who simply treat it's customers nice only till the product is not sold. Once the product is sold nobody gives a **bleep** about the customers.
Today I realized that there is no difference between the customer service of phone company like Micromax and a big and trusted brand like Lenovo.
I really do not know what action you will take on this, but if this is the level of customer service provided by Lenovo, then that day is not far when your customer will start moving to another competitor.
Regards,
Malwinder Singh
And this time, its been more then 8 days since my last email and more than 15 days since Ireceived any call or email from Lenovo Customer care and no one is even bothered to reply.
Regards,
Malwinder

POor Poor pathetic customer care

Hi Sony website states : Sony offices located in your area should be your primary point of contact and will provide you with the best and quickest service. THIS IS ABSOLUTELY FALSE. The Local office keeps sending the same response without understanding the question. My question is, as spelt out to the Local Customer Care: Please read and answer the query below: I would like to pre-order the Sony Xperia Z1 Compact announced at CES yesterday. http://blogs.sonymobile.com/press_release/xperia-z-1-compact-best-camera-in-compact-waterproof-smart... Hi I would like to pre-order the Sony Xperia Z1 Compact announced at CES yesterday. http://blogs.sonymobile.com/press_release/xperia-z-1-compact-best-camera-in-compact-waterproof-smart... Please help me to do so... I have waited since November for this product... Please assist me... And in all cases they respond with: Thank you for contacting us, and if you have any other queries please contact us again we'd be more than happy to assist you anytime. For the latest news, information and product support please visit www.sonymobile.com. If you require any further assistance then please do not hesitate to respond to this email. Thank you for contacting the Sony Xperia support centre. In regards to your question about the Xperia Z1, kindly find the below: We would like to thank you for your loyalty to Sony. Find below the nearest dealers to your current location, they will provide you the necessary information. For Sony Mobile Dealers in Saudi Arabia kindly check below the following numbers: Modern Electronics Co. Ltd. (Sony) Takhassusi Street - North Near Ford Cars Showroom Riyadh Tel.: 920007669 Fax: 2812399 E-mail: Modern Electronics Co. Ltd. (Sony) Al Thugaira Street Opposite Tuwyan gas station Qassim Tel.: 920007669 Fax: 3247881 Email: [email protected] Modern Electronics Co. Ltd. (Sony) King Fahd Street Near Najmat Madaen gas station Al Kharj Tel.: 920007669 Fax: 2231476 Email: [email protected] Thank you for contacting us, and if you have any other queries please contact us again we'd be more than happy to assist you anytime. For the latest news, information and product support please visit www.sonymobile.com. If you require any further assistance then please do not hesitate to respond to this email. In Jordan dial 0800 22023 In Bahrain dial 8000 47 94 In UAE dial +97143919880 In Egypt dial 16727 In Saudi Arabia dial 800-8200-727 Please be aware that should you not respond within 5 days of this email your query will be automatically closed. Any further communications will not reach our support and a new query will need to be raised.

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.
I'm not sure if your local support team are able to take pre orders on the just announced Xperia Z1 compact but I suggest that you give them a call or check with any local Sony store if the pre orders have started yet on your market.
http://www.sonymobile.com/global-en/support/contact-us/contact-info/
- Community Manager Sony Xperia Support Forum
If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

My iphone plus is bending, what does Apple offer regarding this issue? I am trying to get to contact with Apple Customer Care, but not clear to me how to do it beside this channel of communication. I bought the phone from kosovar carrier which is u

My iphone plus is bending, what does Apple offer regarding this issue?
I am trying to get to contact with Apple Customer Care, but not clear to me how to do it beside this channel of communication. I bought the phone from kosovar carrier which is under Slovenian ownership. This means that the original warranty comes from Slovenia, bit complicated but still I would like to get an urgent answer how to proceed with this issue, thanks

Maybe i should have only asked if anyone is aware on apple's policy
regarding bending. I took the point that this seems not a proper forum to
pose Q's to apple thanks to both
On Wednesday, November 5, 2014, Apple Support Communities Updates <

CUSTOMER CARE IS AWFUL! AND STILL NO BROADBAND!

I am a new BT customer. My broadband activation was nearly a week ago. I have now called BT 3 times and been told I would be called back. Surprise, surprise, no call backs. I would probably be sacked from my job if I behaved in this awful fashion. Why should a company like BT get away with it. This has to be the most dreadful start to any service I have ever experienced. I have wasted over 2 hours of my time trying to get answers with no success. Can someone from BT please help me?

If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Why is the customer care so poor at Adobe

I am completely frustrated with Adobe customer care. I have had to call daily to the care having to wait 30 min and more to get through.
They are unable to help with simple registration problems. Having clocked up over 5 hour of my life wasted on their poor service I have now been told they do not support Adobe Acrobat.
I have never experience anywhere such poor service and such flaky software

The advantage is that it has made this one of the best set of forums for getting help on a software product. That is how many of us got here, and in many cases that was a decade or more ago. Thus, things have not changed.
Just ask your question here and "wait" for an answer. You will often find one that would be better than the scripts read to you by the support folks anyway. Here you are talking to folks that use Acrobat all the time, not someone that was hired to go through a diagnostic chart with you. We don't always know the answer, but I think you will find the answers here to meet your need -- they just are not immediate. Some of us still work for a living, not for Adobe..

Any forum where poor technical support/customer care support can be reported?

I have a 6 month old iMac 21.5 inch bought in Pune, India. It is stuck in the reboot loop and based on suggestion here, I called Apple Care and they had the Authorized Support Provider come home and take it away for repairs.
It has been 15 working days now with no resolution in sight. First they started off by suspecting the logic board, so they ordered and replaced that. It didnt stick. Then it was the power supply, ordered, replaced, did not stick. Then something else, and now its the graphics card.
The problem is that this Support Provider does not stock any parts and orders it from China and thus eats up days.
Apple Customer Care (in Ireland) is of no use either. After promising me of an alternative plan (ie, a replacement iMac), they are back again to making me wait for a few more days?
Questions:
Does any one know how long Apple waits before it decides that the computer is un-fixable?
Is there any forum - contact number, mail address - where I can go and complain about this inordinate delay in repairs?
When I threatened the Support Provider with taking them to the conusmer court, he has promised to let me know by Friday noon if he can repair it or not.
Does any one have an experience with Apple replacing a computer?
I am at my wits end, and am seeking for forums where my concerns can be addressed.
Thanks,

Hello Macpune,
There is a major problem here, one that I, as a user, cannot do more than offer loose guidance.   As you will know, none of us could write on behalf of Apple but as I see it you ...
Bought an Imac (I presume it was sold to you as new despite it's age) from an authorised Apple supplier.    N.B. were the seller to claim it was sold to you as second hand, what would you do?
Bought Applecare protection. perfectly possible with a second hand machine.
And because of this you should be able to obtain the maximum benefits of the Applecare protection.   Which means repair or possible replacement.
At this point you must recognise that Apple may reasonably have doubts about the true background for from pre-June 2011 to today's date puts it outside of its primary warranty. All the same, the serial number of the machine is traceable.   (Do not quote it in any forum posts)
Did you, by the way, actually link up with red menace07 who was in similar difficulties?    If yours is part of a run of problems through the same re-seller Apple may see things differently ... but neither I or anyone here could anticipate what they may do.   It will be interesting to see what happens.
In terms of help, I'm afraid this is the best I can do for you.   Good luck.

Poor customer care regarding broadband infinity

Similar Messages

Maybe you are looking for