Poor Customer Service -- Can Someone Help?

I have been on the phone with Verizon Customer Service collectively (after talking to 4 people) for a total of 3+ hours and still no resolution . Apparently Verizon has no call center to call center interaction. I spoke with a representative who made some commitments and received supervisor approval but no one can seem get the replacement phone from the warehouse to my house.
Does anyone have a corporate number ...Not another Call Center. where I can call and make a formal complaint. I have been a Verizon Customer since 2008 and my frustration with this company over the last 3 weeks is over the top.
I have went 3 weeks without substantial phone service but because I'm just an insignificant little customer. I guess one really is the loneliest number.
Please contact me at <Email address removed for privacy per the Verizon Wireless Terms of Service if there is a direct line to corporate to get my phone issue resolved. Thanks Fellow Forum Followers.
Droidian
Message was edited by: Verizon Moderator

There are NO advantages to buying phones from carrier anymore. I know people will tell you that you get a discounted price by buying it from Verizon/Sprint/AT&T etc, but then the question is discount off of what price? The retail prices are set by the carrier and set to inflated prices to make it look like you are getting a discount. Also, even if you get an actual discount at this time (for example, GS3 can be had for $200 while retail for GS3 unlocked GSM version can run $600+), you are paying a premium with the monthly service charges and and end up paying more for the same phone after two years. Carriers DO NOT lose one penny on handsets even when they sell at $0, because they more than make up in the 24 months you will be paying them.
So, if not price, why buy phones from them? The warranty service is nice - you walk up to a store and they replace the phone right there if the phone is under warranty - WAIT, not anymore. Now you mail your phone and engage in a marathon praying session hoping you won't see a $300 charge for "corroded charging contacts" or $600-$700 for missing phone that they have already received. On top of that the phones are BLOATED with unnecessary apps, proprietary software and an update schedule that is non-existent.
Moral of the story - BUY YOUR PHONE DIRECTLY FROM MANUFACTURER and use it with a compatible carrier. Leave the carrier out of your phones all together.

Similar Messages

Given False Information by a Door-to-Door Salesman, and Customer Service Can't Help

Two months ago, one of the Verizon door-to-door salesmen convinced me to switch over to Verizon from my former carrier. The price was within a few pennies, and altough I was happy with the service I had, I was willing to give it a try because he said the speed would be faster. I told him I would do it as long as there was a 30 day time period to cancel with no charges on my account if I was dissatisfied. He said that Verizon had a "no worries guarantee" policy. I asked three times if that meant that I could cancel within 30 days without being charged. He answered, "yes."
I wasn't satisified with the upgrade, and found less expensive service with another carrier, so I cancelled within the 30 days. However, the first customer service representative I spoke with evidently didn't cancel it because I haven't yet received a return kit yet and I'm still being charged for "current activity" on my most recent bill. She told me to wait for the return kit and closing bill to call back to get the charges reversed. I have received neither, so I called back today out of concern. I spoke with another customer service representative and her supervisor today. Both nice, but they told me my service ongoing but had been suspended for non-payment, and that the "no worries guarantee policy" would refund only the early cancellation fee, and that there was a minimum 1 month charge, so no pro-rating either. Surprise! That's four really nice people at Verizon who have either told me false information or informed me of yet another surprise charge that I was initially told I wouldn't owe. I've heard the words "we've never done a free trial" plenty of times, and I understand that. It would be nice if all the representatives were in agreement about that however, especially for a family on a single fixed income. I asked for the manager's supervisor; she said she was going to write and email up the chain regarding the false information I was given, but that I would owe the money no matter the outcome. She said I would need to go to the Verizon website to pursue a supervisor higher than herself. Not helpful, since the Verizon website sends you back to the customer service line I called to get her.
This is the second time that I've tried switching to Verizon; the first time it took them a month and three phone calls from me to realize service wasn't available at my address; now this. Is there anyone at Verizon willing to treat me fairly according to what is told me by your representatives? Are you hoping to have a chance at winning me back as a customer in a year, or are you satisfied to simply try and collect the $126.33 that you are charging me via a false pretense? I'm looking for a reason to give you another chance. I'm hoping there is someone out there with a suggestion where to take this next.

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

I have set reminders of birthdays for 2013 opting for yeARly reminders however only three of them are showing for 2014 and rest are missing can someone help, while i called up customer support they asked me to reset the phone which as well didn't help

I have set reminders of birthdays for 2013 opting for yeARly reminders however only three of them are showing for 2014 and rest are missing can someone help, while i called up customer support they asked me to reset the phone which as well didn't help

Tina,
I would go crazy if this was me. You may find this interesting from the customer agreement (to see full agreement go here:Customer Agreement | Verizon Wireless):
"HOW AND WHEN CAN I DISPUTE CHARGES?
If you're a Postpay customer, you can dispute your bill within 180 days of receiving it, but unless otherwise provided by law or unless you're disputing charges because your wireless device was lost or stolen, you still have to pay all charges until the dispute is resolved. If you're a Prepaid customer, you can dispute a charge within 180 days of the date the disputed charge was incurred. YOU MAY CALL US TO DISPUTE CHARGES ON YOUR BILL OR ANY SERVICE(S) FOR WHICH YOU WERE BILLED, BUT IF YOU WISH TO PRESERVE YOUR RIGHT TO BRING AN ARBITRATION OR SMALL CLAIMS CASE REGARDING SUCH DISPUTE, YOU MUST WRITE TO US AT THE CUSTOMER SERVICE ADDRESS ON YOUR BILL, OR SEND US A COMPLETED NOTICE OF DISPUTE FORM (AVAILABLE AT VERIZONWIRELESS.COM), WITHIN THE 180–DAY PERIOD MENTIONED ABOVE. IF YOU DO NOT NOTIFY US IN WRITING OF SUCH DISPUTE WITHIN THE 180-DAY PERIOD, YOU WILL HAVE WAIVED YOUR RIGHT TO DISPUTE THE BILL OR SUCH SERVICE(S) AND TO BRING AN ARBITRATION OR SMALL CLAIMS CASE REGARDING ANY SUCH DISPUTE."
This may help you also: Arbitration and Mediation FAQs | Verizon Wireless
You can dispute any charges by doing an Arbitration or Mediation. I have never done it, so I can not help much there but this all may get you started.
Let me know if any of this works! Good Luck! Please keep me updated. I really hope they help you.

ITunes won't recognize my iPod. I have the Apple Mobile Device USB driver installed in my programs but it doesn't show up in my Device Manager or Services. Can someone help?

So I connected my iPod to iTunes and an error message came up saying it needed an updated version of iTunes 64 bit and I was missing the Apple Mobile Device USB driver so I downloaded it because another discussion said that was the solution. I did but it wont show up in my device manager or services. Can someone help me figure out whats wrong?

See
iOS: Device not recognized in iTunes for Windows
- I would start with
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
or
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
However, after your remove the Apple software components also remove the iCloud Control Panel via Windows Programs and Features app in the Window Control Panel. Then reinstall all the Apple software components
- Then do the other actions of:
iOS: Device not recognized in iTunes for Windows
paying special attention to item #5
- New cable and different USB port
- Run this and see if the results help with determine the cause
iTunes for Windows: Device Sync Tests
Also see:
iPod not recognised by windows iTunes
Troubleshooting issues with iTunes for Windows updates
- Try on another computer to help determine if computer or iPod problem

HT1926 Trying to re-install iTunes and the message "Apple mobile device failed to start. Verify that you have sufficient privileges to start system services." But I don't know what to do? Please can someone help, I'm not the most technologically advanced

Trying to re-install iTunes and the message "Apple mobile device failed to start. Verify that you have sufficient privileges to start system services." But I don't know what to do? Please can someone help, I'm not the most technologically advanced person.

Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2

Hi! Can someone help me with repair service address for Palm TX?

Hi! Can someone help me with repair service address for Palm TX?
This question was solved.
View Solution.

Good luck, and please let us know here how it works out for you. We love knowing of current resources who can help solve people's problems with these older devices.
smkranz
I am a volunteer, and not an HP employee.
Palm OS ∙ webOS ∙ Android

Upgraded to iOS 5 on my iphone 3gs now phone service doesn't work and battery does not hold charge. Can someone help me?

I upgraded to iOS 5 on my iphone 3gs now phone service (AT&T) constanly goes in and out and battery does not hold charge. Can someone help me?

It appears to be a bug in iOS5. I have the same problem on the 3Gs and my new 4S.
I eagerly await a patch......

Poor Customer Service

I am shocked at the level of poor customer service I get from Adobe sales reps on a consistent basis. It is as if Adobe assumes their products are without peer - so the sales team can take its customers for granted. I recently subscribed to the $19.99/month for Acrobat pro. I inquired if I wanted to upgrade to the full Creative Cloud for $49.99/month how could I upgrade. I received a wide spectrum of bizarre responses that ranged from, n you can not upgrade to you must first cancel your Acrobat subscription, pay the termination fee - and then create a new subscription for the entire Creative Cloud. Each sales rep seemed very tenuous at best and when I would inquiry further that it did not sound right - then they all would be very snarky and sarcastic. I was shocked at the level of unprofessional behavior from your sales team. It is as if Adobe does not have a culture of personal accountability when it comes to dealing with the customer.
I fine it very odd if Adobe is serious about providing CLoud Services, why it does not make the subscription model more flexible and upgradable for the customer. I am also not sure why Adobe does not make this something that a customer can simply do on their own by logging into their account. Evernote, Dropbox, Google - these are all services that allo the cusotmer to upgrade to more features and services online in a matter of seconds - as opposed to forcing customers to call in that crazy phone menu hell - then deal with snarky phone reps that sound unsure of themselves but then get upset when you ask follow up questions.

Attached is the letter I sent to correspondance, I haven't heard back from
them so I don't know if it has been addressed yet.
I was with Sprint for over 10 years, when I changed to Verizon my bill went
up, however I was willing to stick it out because the customer service was
so much better. I have been very surprised at the service I have gotten
through all of this.
I really didn't want to leave that post on the community board, but I was
not getting any help. However, today, someone was able to help me get the
Asurion claim for my sons phone. Kudos to that rep. It amazes me how I can
speak with 3-4 people, give them all the same information and EACH AND
EVERYONE of them gives me a different answer. I had spoken with probably 4
people before the one today and gave them the same information (probably
more) and not one of them resolved the problem the way this one did nor as
promptly!
Thank you for following up with me, I hope you can help me get these
matters resolved.
Tricia Godwin
On Sat, Apr 18, 2015 at 2:39 PM, Verizon Wireless Customer Support <

Poor, Poor, Poor Customer Service

December 18, 2012
Lowell C. McAdam
{edited for privacy}
Annual Account Value: Approximately $6,000.00 annually
Dear Mr. McAdam:
I am a Verizon FIOS customer with a bundle (landline, wireless, cable, Internet) who has been with your organization for almost 10 years who is writing to let you know of my extreme dissatisfaction with your Verizon customer service (or lack of it), which seems to have deteriorated beyond repair. I will try to keep this brief and to the point, but I have had unresolved phone issues for almost a year now that no one in your organization can fix.
1)    The first landline number I received from you all was the end recipient on a “robo-call” list where I would receive hundreds of phone calls a day, even though I immediately signed up for the “Do Not Call” list upon receipt of the number. It was obviously a bad number that needed to be removed from your system. After a very long time (months or even a year), I switched numbers after much time unsuccessfully spent researching and trying to fix this problem.
2)    On the second landline number that we implemented, which we had for almost a year, someone had hijacked our home phone line (perhaps a hacker, no one knows) and was using it to dial callers in our local Tampa area market. Needless to say, we received many threatening and obscene phone calls in return (when they hit re-dial), which we have documented. We have spent countless hours each week with various customer service representatives (and various other individuals when the call was escalated) providing them with the Caller ID information and the Caller ID name trying to resolve the issue. Over time, I probably spoke with 10 or so different individuals on this issue, none of whom seemed to know how to fix the problem.
There was one representative who said a network engineer would put a “digital bug” in our FIOS box to find out who was performing this fraudulent activity so that we could correct the issue. When nothing happened, no communications, nothing, I called back and yet another customer service rep assured he was escalating this issue to the “War Room” and they would fix the issue so I did not have to change my number again. He promised the issue would be resolved in no more than 5 days, or at the very least, some form of communication would occur. This was weeks ago and I never heard from him or anyone else in your organization with any form of follow-up.
3)    After months and months of trying to resolve this issue, finally, in defeat, I requested a phone number change after learning it is virtually impossible and cost-prohibitive to “unbundle” the services (which I am pretty sure is illegal). Both this number and my old number have a “disconnected” message on them when dialed now.
4)    Now I am with Verizon’s “Order Escalation” team to execute a simple phone number change. I requested the phone number to be changed on Friday of last week and it is Tuesday and the number still DOES NOT work. I am currently with your “Order Escalation Team” to fix what should have been a 24-hour-turnaround.
5)    After all this, one might expect a fair discount to their account, but I have never been given one or offered one, even when I ask.
We spend more than $6,000.00 with you annually. This may not amount to a lot to you in the scheme of things, but I would hope you will care enough to rectify these issues so that we do not have to change carriers, or worse, look into possible legal options. I am sure you probably do not care and you say to yourself, “So what? This is only one customer,” but if you go online, you will see what legions of customers are saying. You might be the “big dog” now, but when you falter, and all companies with this low degree of customer service do, just remember that giants fall hardest of all.

Fellow subscriber,
As I understand your post... you have issues with 2 different phone numbers.
1. Line 1, You got lots of calls that weren't for you.
2. Line 2, A robo-dialer is faking your number on caller-id when it dials out.
While I understand your frustration with this situation, I also understand why you weren't getting the help you wanted from Verizon. Having been in the phone industry since I was young and skinny (Mid 80's); I can confidently inform you that other than offering a new number, neither Verizon nor any other phone company can fix these issues, both caused entirely by a 3rd party.
You cited poor customer service... what did you expect from your phone company to do about the 3rd parties abusing your phone number?

Poor Customer Service and a Rude Associate

My wife's iPhone 5 recently stopped receiving cellular signal. We took it to the verizon store and they were unable to fix it. because it was less than a year old and broke due to no fault of our own the store said that they would send us a new iPhone 5. We gave them the address and associate, who was busy trying to sell us things for our broken phone, received our address. Today the phone arrived at the wrong address and was a an old flip phone. We called the verizon store and the woman on the other line told us she could not help us. She became very rude when we explained to her that we could not give her a reliable number to call because the phone did not receive calls. She told us that that was our problem and that she needed to assist customers. It saddens me that Verizon does not care about its current customers and has such poor customer service. I hope that someone will respond to this willing to help us resolve this problem. We have been verizon subscribers for more than eight years but are now considering other carriers.

Simple fix. First bring the iPhone to an Apple store they can warrantee it right there.
Secondly call 1-800-922-0204 and state the device sent to you was wrong, and went to a wrong address. Make sure you copy all paper work in case you have to take verizon to small claims court
If they tell you to send it back with their label get a copy of the label and insist the USPS scan the package when you send the clam shell device back.
Good Luck

Filing a complaint for poor customer service

Can anyone tell me how I go about filing a complaint for poor customer service? Funny when you speak to Verizon representatives they always want to know how the service was until you get someone on the phone who knows they done nothing to help. Than they don't ask, don't care, won't put you through to someone else, won't call back, and leave you w/no answers.

Just hop on over to Google and try and find the names of some key players at VZW and search for their contact info. It took me every bit of a minute to google and find the website people. It has the name of some key folks and contact info...send them an email and voice your concerns. Will it help...who knows...but at least you'll feel better knowing you tried... Good luck with whatever issue you're having with VZW...
Executive Biographies - Verizon

Poor Customer Service/Billing

I went into the store located in Sumter, SC to merge my account with my girlfriend's to save money. She was on a data plan and I was not. We upgraded mine and went with the new share everything plan. My complaint is the fact that either the store employees were unable/unwilling to give me a bottom line on what this would cost between the three lines on my account plus adding hers. The sales rep stated that the primary would be "about $100 and $30 for each additional line but this does not include taxes and additional fees". I asked several times for what the bottom line cost would be and was told they did not know. I find it highly unbelievable that their billing department can figure this out in the next 30 days, but no one in the store can tell me what exactly our new combined services will cost. Very poor customer service. If this plan ends up costing more than what we started with, you can bet I'll be canceling my services.
A. Clark
Sumter, SC

Be aware happy customers don't visit places like this
Life | 1967 Plus Radio | 1000 Classical Hits | Kafka's World
Someone Solved Your Question?
Please let other members know by clicking on ’Mark as Accepted Solution’
Helpful Post?
If a post has been helpful, say thanks by clicking the ratings star.

Poor Customer Service at Eau Claire, Wisconsin Corporate Store

We had a prepaid Verizon account and wanted to cancel the line and add a line (#6) to our main Verizon account.   My wife was told she would have to open up a new Verizon account and port the prepaid number over and then come back the next day and cancel her new account and move the line to our main account (no, they said they couldn't just issue a refund on the balance on our prepaid account).
She went back the 2nd day and was told that there was an issue with her identify and that she would need to give the Verizon store a copy of her Social Security Card and her driver's license so it could be faxed to the Verizon credit team.    Of course, she refused.
I went to the store on the 3rd night and talked to another representative who tried to force port the prepaid number over to our main number. He was unable to do so and told me that my options were to give them a copy of my wifes SSN card and driver's license or lose the $130 balance. I said that a 3rd option was for him to credit my main account $130 and I would cancel the prepaid account and "lose" the balance. He said he would have to talk to his manager.
When the manager came out she said that they could not issue a credit. I asked, "can't or won't", and she said that since I had the option of giving up my wife's paperwork (ever hear of identity theft), they would not issue a credit.   I talked to her about identify theft and that our banker advised us never to give copies of our SSN or Driver's license. Her response was "well, I guess you have to decide if you want to trust your banker or your wireless provider".   I asked her why they just would not issue the credit   I asked her if she was ready to lose a 5 year customer who had 5 lines (going to add #6) and she said "what do you want me to do, write you a personal check for $130?"     The conversation continued until I finally left the store.
That night I called Verizon customer service, canceled my prepaid account (so I thought) and opened up a new line with a new phone. (I accepted the terms and also accepted the terms via e-mail and got a confirmation that I had accepted)
The next day I checked on the status of my order and it was blank. I called customer service again and was told for some reason my order was canceled. I then went through the process again and was told that my new phone would be shipping out and that my account had been credited $130.
Checked my order tonight, no update. Called customer service and it showed as canceled again.   My credit was not on my account either.   I have now spent 4 hours on the phone, 3 trips to the corporate store and still can't get a line added, a phone shipped and my prepaid balance credited to my account.   The Verizon customer service reps have been vey polite and have tried to be helpful.
How do you get in touch with someone at corporate to let them know about the poor customer service at the Eau Claire corporate office, and also let them know that their practice of asking for SSN cards is a very bad practice???

Hello sellyourstocks,
Welcome to the forum, and thank you for sharing you for sharing your feedback regarding your visit to our Cary, NC store. As a mother of a 6 year old I can definitely understand wanting to give your daughter a treat for behaving well in the store. It sounds like no one made the effort to help you obtain change for the gumball machine, and I'm very sorry for the disappointing experience you encountered
Offering no less than stellar customer service is one of our top goals, and even though it was a small thing like changing a dollar, someone should have been able to assist you. I appreciate very much you bringing this to our attention, and I assure you I will be documenting your experience for review.
Once again, I am sincerely sorry for any frustration this has caused, and I hope you will give us another chance in the near future to offer you a much better experience.
Respectfully,
Maria|Social Media Specialist | Best Buy® Corporate
Private Message

HT3702 I'm trying to open an iTunes account and was asked to provide one of each:credit card details or gift card details.i provided a gift card details and yet I'm being asked to contact the support team!!! Pls can someone help me out on this..thanx. Bre

I'm trying to open an iTunes account and was asked to provide one of each:credit card details or gift card details.i provided a gift card details and yet I'm being asked to contact the support team!!! Pls can someone help me out on this as I cant enjoy my new iPad 3 without buying apps

Brenda, the easiest way to contact the support team is thru the iTunes Customer Service website:
http://www.apple.com/support/itunes/contact/

I forgot the answers to my security questions and I wanna purchase an app but it won't let me until I answer them can someone help me ?

I forgot the answers to my security questions and I wanna purchase an app but it won't let me until I answer them can someone help me ?

The Three Best Alternatives for Security Questions and Rescue Mail
     If you do not have success with one, then try another:
        1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
        2. Call Apple Support in your country: Customer Service: Contact Apple support.
        3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

Poor Customer Service -- Can Someone Help?

Similar Messages

Maybe you are looking for