Poor download speed - 370 Kbps

Hi
We have been away from home for over two weeks. We returned home last two days, the Internet speed dropped significantly. My usual speed around 3MB in the past. Note we didn't switch off the modem during that 2 weeks.
Called "150" and spoke to an overseas call centre staff. She said she is resetting my profile and taking over 4 days. However she said I should get immediately improved speed. I don't think this is happening. Here is my latest test result:
Download speed achieved during the test was - 370 Kbps For your connection, the acceptable range of speeds is 1200-4000 Kbps. Additional Information: Your DSL Connection Rate :4208 Kbps(DOWN-STREAM), 588 Kbps(UP-STREAM) IP Profile for your line is - 3712 Kbps
also ADSL line status:
Line state
Connected
Connection time
0 days, 1:52:03
Downstream
4,210 Kbps
Upstream
588 Kbps
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
4.0 dB / 4.2 dB
Line attenuation (Down/Up)
62.0 dB / 36.3 dB
Output power (Down/Up)
18.6 dBm / 12.0 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
252646 / 0
CRC Errors (Down/Up)
37 / N/A
HEC Errors (Down/Up)
N/A / 2704388
Error Seconds (Local)
1
Please advise and thanks in advance.

are you connected directly to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
even if you hub was connected 24/7 when you were away there is no telling if there was one or numerous drops in connection. only thing you could say if you checked then connection time was when last disconnection happened. your connection time at present is < 2hrs
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Are you sure that it is your speeds that are slow or are you possibly confusing your Megabyte (MB) with Megabit (Mb)
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Run btspeedtester and post the results please
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

SLOW inconsistent download speeds

OK here's my story.
Currently paying 25 download/25 upload on my internet. Past few days noticed some lag on my
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around 1-5mb download/ around 20 upload. But when I check Verizon's speed tests. IM getting an
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called verizon. they said they dont see any problems at their end. did the basic troubleshooting. and reached
to the point that a new router could be the solution. got a new router. got a new IP. plugged it in and still
NO changes to my connections. Is anyone else having this problem? I have given up on verizon support. and if i cant
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HELPME2013 wrote:
the way my internet is acting i dont think verizon speed tests which is saying 30mps download /30mps upload is accurate. http://www.speakeasy.net/speedtest/ and http://www.speedtest.net/ are all showing low download speeds. around 1-5 mps download/20mps upload. netflix also is not streaming in HD. streams are laggy. and this test results are similar with my other laptops/pc.
Your Speed Result:
Download Speed: 2746 kbps (343.3 KB/sec transfer rate)
Upload Speed: 20907 kbps (2613.4 KB/sec transfer rate)
Like I said above, it's not just you. Tons of people have been complaining about this for about two months now. It's getting old real fast.

Apalling Download Speed

Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
222 Kbps
0 Kbps
500 Kbps
Max Achievable Speed
Download speedachieved during the test was - 222 Kbps
For your connection, the acceptable range of speedsis 100-500 Kbps.
Additional Information:
Your DSL Connection Rate :6635 Kbps(DOWN-STREAM), 443 Kbps(UP-STREAM)
IP Profile for your line is - 350 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 22.59:14.82:62.6 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
2. Upstream Test: -provides background information.
Upload Speed
140 Kbps
0 Kbps
443 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 140 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 443 Kbps
ADSL line status
Line state
Connected
Connection time
0 days, 1:22:53
Downstream
6,635 Kbps
Upstream
443 Kbps
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
5.8 dB / 25.4 dB
Line attenuation (Down/Up)
41.0 dB / 23.8 dB
Output power (Down/Up)
0.0 dBm / 12.7 dBm
Loss of Framing (Local)
13
Loss of Signal (Local)
14
Loss of Power (Local)
0
FEC Errors (Down/Up)
0 / 4294967255
CRC Errors (Down/Up)
227 / 2147480000
HEC Errors (Down/Up)
nil / 0
Error Seconds (Local)
1
My Downstream is over 6000kbps yet my i'm only achieving 200kbps download speed. Why is my IP profile so low?
Thanks

Probably because of 1 of maybe 3 reasons ...
Either you have been resetting the hub to get a better speed ...
Or the hub has been resetting itself, because of a line or excessive error faults.....
Or ... your connection may have been affected by the recent network problems ... possibly to do with
either metro node or BRAS failure ... and not anybody's fault.
The best thing you can do, is leave it connected, uninterrupted, and it should resurrect itself ...
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Very high Latency and inconsistent download speeds

Hi all,
This is my first time on these forums and hopefully i can find some help for my horrible problem.
For the last 2-3 weeks my latency has consistently been 200+, i like to play online games alot and i cant with this latency. I have gone threw the whole drill of ringing BT and following there advice and i even had a BT engineer come out and he couldnt' find any problems. BT said they checked my line and couldn't find anything wrong, and the engineer didn't find any problems with the router (black).
I also have changed all of the wiring from the socket in the wall, which leads to the router, which leaders to a modem (i think its called that) that then connects me to the internet (Cable).
I am running out of patience as i spend alot of time on games such as Call of Duty and seeing my mates play it as i have 300+ ping is really annoying.
I Have noticed that the other computer my parents use also have the same high latency issue and they have tried it on cable and wireless with the same bad results. I have a program called xfire which shows my ping for all the servers on my list and there all 200+ but sometimes when i test my speeds on speedtest.net it shows me with 50 ping i believe this is due to the large spikes that i get, when im on call of duty it constantly jumps around 100, 150, 200 and sometimes even 50.
Any advice would be greatly appreciated.
Josh.
Also im not very good with computers so if anyone would like any figures or whatever just point me to the website and ill try and get them for you.
http://www.speedtest.net/result/1133172089.png
This looks ok but on xfire all the servers are at 300+ and when i go ingame there just as high.

Test1 comprises of Best Effort Test: -provides background information.
Download Speed
2550 Kbps
0 Kbps
7150 Kbps
Max Achievable Speed
Download speedachieved during the test was - 2550 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :3680 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
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I have recently in the past week or so having really annoying internet disconnections. Just now I got 4 disconnections in 5 minutes which meant I really needed to do something about it.
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ADSL Line Status
Connection Information
Line state:
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Connection time:
0 days, 00:13:30
Downstream:
2.031 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
22.9 dB / 14.0 dB
Line attenuation (Down/Up):
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Output power (Down/Up):
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FEC Events (Down/Up):
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Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
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HEC Events (Down/Up):
0 / 0
Error Seconds (Local/Remote):
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Test1 comprises of Best Effort Test: -provides background information.
Download Speed
804 Kbps
0 Kbps
1000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 804 Kbps
For your connection, the acceptable range of speeds is 200-1000 Kbps.
Additional Information:
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IP Profile for your line is - 1000 Kbps

I did another noise test and it was completely quiet today. My connection is still awful. I am getting 0.8mbps when I used to get around 6-7mbps 2 weeks ago. I am very close to my exchange so distance is not the issue.
Results of router info:
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 22:35:10
Downstream:
4.094 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
28.3 dB / 8.0 dB
Line attenuation (Down/Up):
14.7 dB / 9.0 dB
Output power (Down/Up):
19.9 dBm / 12.4 dBm
FEC Events (Down/Up):
14827 / 2
CRC Events (Down/Up):
24 / 2
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
261 / 0
Error Seconds (Local/Remote):
10 / 4
BT Speed test:
FAQ
Test1 comprises of Best Effort Test: -provides background information.
Download Speed
773 Kbps
0 Kbps
1000 Kbps
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Additional Information:
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Big drop in download speeds

Hi and help me please.
Two days ago the broadband became so slow is was impossible to even load an Internet page.
I rang the bt help desk yesterday and after replacing an adsl filter and moving the hub to the main phone line in I seemed to have my usual connection back.
I have come to use the Internet again today and the speeds have dropped massively again. And is becoming very intermittent with its speeds mostly being under .5mb/s.
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Finally
FAQ
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
137 Kbps
0 Kbps
21000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 137 Kbps
For your connection, the acceptable range of speeds is 4000-21000 Kbps.
Additional Information:
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IP Profile for your line is - 18691 Kbps
2. Upstream Test: -provides background information.
Upload Speed
901 Kbps
0 Kbps
1148 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 901 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 1148 Kbps

E1200 router: very slow download speeds, ok uploady got

I recently set up a new E1200 router to replace my old one. We are having problems with very slow download speeds (often <0.10 Mbps) even while the upload speeds are OK (8-10 Mbps). Our previous download speed over wifi was 10-15 Mbps.
When I first set it up, the download speed was very poor on the initial computer. After fooling around, it was fine. I don't know what I did that made it speed up. However, my wife's computer has had very poor download speeds. After rebooting my computer, the download speed has also dropped bak to <0.10. I was able to stream Hulu on my Wii just fine an hour ago.
What could the problem be?

So we could have this isolated, check how much speed you’re getting straight to the modem so we’ll have some point of comparison that from your internet provider. If through the router, you have struggles with not getting an acceptable value for download speed especially if it only happens with the wireless connection, you can try these: change the wireless channel and the wireless security on the router. If on the router, you have the channel set to auto by default change it to (3,6,9,11), just have to play around with it. Moreover, for the wireless security, select WPA2 Personal. If that doesn’t make any difference, update the firmware of the router, reset and have it reconfigured.

Poor download speed - 370 Kbps

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