Poor FaceTime Connectivity

FaceTime connection to my daughter is very unreliable. She is on a MacBook Pro and I use either an iMac or iPad 2.
When I dial her, I can hear it ring and ring. Over the phone she tells me she is answering and has a connecting message.
When she dials me the same is true. I get a connecting message and sometimes we connect and other times we do not.
We are both connected to internet via a wireless connection.
Any suggestions for increasing the odds of establishing a connection would be appreciated.

Some folks have discovered that changing their DNS service fixes FaceTime connection issues.
The ideal way is to configure your modem/router with DNS service, but often settings in System Prefs/Network/Advanced/DNS on the Macs or Settings/Wi-Fi on your iPad will override the router settings. Try either of these;
OpenDNS
208.67.222.222, 208.67.220.220
Google Public DNS
8.8.8.8, 8.8.4.4

Similar Messages

Facetime connection is poor, Facetime connection is poor

I have problem with my facetime connection, always show poor connection and keep calling failure. and also after been connected the phone keep showing incoming call from same person.

Define "poor". What speed is your internet connection?
Using FaceTime http://support.apple.com/kb/ht4319
Troubleshooting FaceTime http://support.apple.com/kb/TS3367
The Complete Guide to FaceTime + iMessage: Setup, Use, and Troubleshooting
http://tinyurl.com/a7odey8
Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/TS4268
iOS: About Messages
http://support.apple.com/kb/HT3529
Set up iMessage
http://www.apple.com/ca/ios/messages/
Troubleshooting Messages
http://support.apple.com/kb/TS2755
Setting Up Multiple iOS Devices for iMessage and Facetime
http://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htm l
FaceTime and iMessage not accepting Apple ID password
http://www.ilounge.com/index.php/articles/comments/facetime-and-imessage-not-acc epting-apple-id-password/
 Cheers, Tom

Black screen as soon as facetime connects

After installing ios6 whenever I facetime the users at the other end get a black screen with a message "poor Internet connection".... This never happened before.... Nothing wrong with the internet connection!!....Reading other posts looks like this is happening to a lot of users....when will Apple release a fix....

Hi @Aimhen
Welcome to the HP Forums!
It is a terrific place to find answers and suggestions!
For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide Learn How to Post and More
I grasp that your display remains black when you try to power on your notebook. There has been some damage to the display but this has not been an issue before. This started after the computer had gone into sleep mode.
Here are some links that I think may help.
Troubleshooting sleep and hibernate issues (Windows 8)
Computer Starts but Screen Remains Blank (Windows 8)
Troubleshooting Black Screen Displays with No Error Messages During Startup or Boot
Best of Luck!
Sparkles1
I work on behalf of HP
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Ipad 3 FaceTime connection

CAn anyone advise me why the FaceTime connection is so poor not just mine but the person at the other end is experiencing the same problem I.e. grainy, pixelated, freezing etc etc

Videophone Apps like Facetime ( and Skype and others ) do rely on the network speed and stability alone. Data is compressed on transfer and is processed in realtime on the fly on the two persons device, that's the only part the software has to manage.
But if the Data is not fast enough coming in, then there are artefacts, pixelish videos and so . In other words there is nothing you can do.

Poor Cellular Connection after iOS 8 Upgrade

Hi Apple Support,
I have upgraded my iPhone5 to iOS 8 and after the upgrade i am getting very poor Cellular connectivity.
Talking in terms of the "4 small Circles" adjacent to Carrier name . it used to be all 4 circles always.
but after the upgrade its either one or two only....
and due to this there is frequent call drops
Please help to resolve this

I have been to Apple store twice now on this issue. We have tried all of the above suggestions-- restore, network reset, re-installing SIM card-- and the problem always returns. The Genius Bar tech told me the IOS update brought out a latent problem hidden in the firmware -- in other words, it is a problem caused by Apple, but not everyone experiences this problem. The tech also told me there was nothing more that could be done, short of buying a new ipad. I asked about going back to the earlier IOS version but she said Apple will not allow that at this point. So it sounds to me like a "forced obsolescence" thing that Apple has inflicted on me: they admit their update brought out a problem, previously unmanifested, which had always been lurking in their firmware-- but their solution is that I need to ditch my ipad 2 and buy a new ipad. I never had this type of issue before the upgrade. the problem is more of a nuisance/inconvenience than anything else, because it can be rectified by powering down every few hours, so it's not worth it to me to spend hundreds on a new ipad. And anyway if this is an example of their customer service I'm not sure I will stay with Apple when it finally is time to buy a new tablet.

I am having difficulties in maintaining a facetime connection through my ipad. It will generally work for 20 seconds or so and then the frame freezes. It is difficult to follow our 2 year grandson. Any fixes?

I am having difficuties in maintaining a Facetime connection through my ipad 2. It will generally work for 20 seconds or so, and then the frame freezes. Sometimes we have audio with a freeze frame picture. It is difficult to maintain the attention of a 2 year grandson anyway, but the the lost connections make it impossible. Any fixes?

This is a connection problem with wifi. Either your wifi is failing, or your internet service is not fast enough for video feed.

Why does my FaceTime connection keep dropping?

Why does my FaceTime connection keep dropping?

Here's the update I promised. Hope it helps.
http://support.apple.com/kb/TS5419

HT204380 Why won't my FaceTime connect with others?

Why won't my FaceTime connect with others?

Ok, so sometimes apple's servers may crash, temporarily. Just check the following site: http://www.apple.com/uk/support/systemstatus/
and it will notify you of any crashes. The link above is for the UK. Change to adapt to your country if you are outside of the UK. If your problem isn't listed I am sure it will be resolved within 24 hours. If this problem persists best thing is to contact apple.
Hope this helped :)

Inability to maintain facetime connection on iphone4 unactivated phone

I have an iphone4 that has been deactivated for phone use; however it still should work for imessage and facetime per Apple and it has for over a year.
Now all of a sudden, I lose imessage and Facetime.
After using all of the trouble shooting tips, still no luck.
As a last resort after rebooting, turning the phone off and on numerous times, and turning airplane mode off/on, the imessage off/on, the facetime off, on, the phone off/on...I tried one more item.
I did a soft reboot - holding down the on/off and the home key at the same time and I am happy to report that the Imessage now works.
However, FACETIME connects and then the connection failed message appears and the call drops.
Any ideas as to why the FACETIME does not work - it has worked for over a year and now suddenly we lost the Facetime and Imessage. But thankfully, the Imessage is restored but not Facetime. Is the phone defective or is it a setting or another type of reboot - is there a way to tell?
This phone is only used by my 79 year old father to contact his 10 year old great grandson via Facetime and his mother sends him an Imessage to give him the okay to call via Facetime.
Any sincere help would be greatly appreciated.
Thanks

I went to Apple and they fixed my IPHONE4 - they did a complete reset/restore. Back in business as I had done everything else possible in the manual to correct the issue. Be sure and back up data either on icloud or somewhere to keep you from losing contacts, photos, etc.

Facetime connection problems using Verizon mifi 4510L device

Anyone having problems with iPhone facetime connection being dropped when using this wifi device? Phone/facetime work perfectly when on other wifi connections. Thanks, Matt

The Verizon 4G network has terrible latency, so, while downloads (and uploads) can be fast, it can take them a while to get started, so any exchange that needs a fast response is likely to be unstable. The network also sometimes stops working for several seconds at a time. I have a Verizon LC-11 wireless hotspot and I'm not happy with it.

HT204380 FaceTime connects ok but rings out when sending call. But no sound when receiving incoming call have checked all the settings and sounds any suggestions

FaceTime connects ok and rings out when sending call but no ringing sound when receiving incoming calls

Using FaceTime http://support.apple.com/kb/ht4319
Troubleshooting FaceTime http://support.apple.com/kb/TS3367
The Complete Guide to FaceTime + iMessage: Setup, Use, and Troubleshooting
http://tinyurl.com/a7odey8
Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/TS4268
Using FaceTime and iMessage behind a firewall
http://support.apple.com/kb/HT4245
iOS: About Messages
http://support.apple.com/kb/HT3529
Set up iMessage
http://www.apple.com/ca/ios/messages/
Troubleshooting Messages
http://support.apple.com/kb/TS2755
Setting Up Multiple iOS Devices for iMessage and Facetime
http://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htm l
FaceTime and iMessage not accepting Apple ID password
http://www.ilounge.com/index.php/articles/comments/facetime-and-imessage-not-acc epting-apple-id-password/
Unable to use FaceTime and iMessage with my apple ID
https://discussions.apple.com/thread/4649373?tstart=90
My Facetime Doesn't Ring
https://discussions.apple.com/message/19087457
For non-Apple devices, check out the TextFree app https://itunes.apple.com/us/app/text-free-textfree-sms-real/id399355755?mt=8
How to Send SMS from iPad
http://www.iskysoft.com/apple-ipad/send-sms-from-ipad.html
 Cheers, Tom

FaceTime connects and Apple Mail goes bezerk making noise

Each time I have my MacBook Pro up and running, with my Apple Mail app running and I connect via FaceTime to someone, the mail program starts making tons of nosie as if it's sending and receiving mail over and over and over and over again...
Anyone else having this issue?
Anyone know a resolution?
Scott
I have a 2/2011 MBP 15" maxed out
iPhone 4s

I have the same issue with FaceTime on my i5 iMac running 10.7.3. If I forget to quit Apple Mail before Facetime connects, the program's alerts start sounding for no apparent reason. The connection to FaceTime remains stable, and the person I am speaking with does not hear the sounds.

Poor IP Connectivity - Reinstalling Out of Box Config

Hi All, I started having problems yesterday with Airport and not being able to connect to the internet on my 10 day old MBP. Prior to this I had solid connections all over the house. Not sure what happened but I have seen a flood of posts on this with poor IP connectivity. My ISP is solid as I have an existing wireless network and the PC's are fine! Upgraded to 10.4.7 and same thing. I get 3 to 5 bars, fluctuates, sometimes I get on the internet, sometimes I do not. Very frustrating indeed. Reception and connectivity really went South last 36 hours or so
So I decided to reinstall the DVD restore discs so I can get it back exactly as it was out of box. I hope this won't cause any problems. I am somewhat leary now of installing any updates! Should I be? All I know is that right out of the box and for the last 10 days I had no trouble at all so hopefully I can get back to that point again.
If anyone has any feedback or comments on similar experiences, I would very much appreciate it. Many thanks
dave

Hi,
Wanted to update everyone on my experiences today regarding this issue. I first called Apple Customer Care first thing this morning and described the problem and they assigned a case number.
Then I took the unit to our local Apple Store, made an with the "genius" and after about 10 minutes in the back, he verified that there was a hardware problem of some kind with the Airport Card. They annotated this on the case number notes.
Then I called Apple Customer Support when I got home and, to be honest, I was expecting a big hassle but they took care of me and will send me an RMA label to ship the MBP back and then I will get a new unit! I just hope that the new one will not have the same problems and that it is a week 24 or higher build!
Just wanted to share with everyone that if you have a problem with your Mac, the process does work if you give it a chance. My original machine was ordered on June 6th with a delivery of June 12th, so today is the 16th day I have had it. No restocking fee! I hope this info is helpful. Thanks for reading!
dave

Facetime connection keeps dropping out

Hi folks,
I'm having an issue when using facetime. If I talk to my girlfriend the facetime connection (using iPhone 4 and 4s) is dropping out every few minutes. We both have 30mb fibreoptic broadband (Virgin UK) so it's certainly not the connection. I have a strong wi-fi connection in the house so I don't have that issue either. She tells me she has full bars on her phone also. Its the same when I use my iPad mini so it doesn't seem to be the phone. However when I'm at work (on a ship) the connection seems to be better even though my internet there is very slow. Any ideas what it might be?

you can try downloading inssider2 (istumbler if MAC) and then run it. This will show the broadcasting networks round about you and their channels including your own. If you then enter your router and change your wireless channel to a free or less congested channel.
you can also try changing the wireless from b/g/n to just b/g
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Why am I suddenly getting audio static with FaceTime connection?

I recently started getting audio statice when making a FaceTime connection. The other person can hear me, but I get only static. The image is clear. Is this a problem on their end or mine? Is it the iPad or a router issue? Regular connection to the net is fine and playing of music from I tunes is fine with no static.
I'm puzzled.

shambles,
You could try to reinstall using the full three step way (otherwise strange things may linger):
Uninstall (ticking the box to delete the preferences), run the Cleaner Tool, and reinstall.
http://www.adobe.com/support/contact/cscleanertool.html

Poor FaceTime Connectivity

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