Poor internet speeds, unacceptable?

Question

Hello I have been a sky customer for many years but in the past 6 months I have almost un-usable internet connection. I would like to play my games consoles, pc and stream movies online aswell  as using RFID to communicate with friends but I cant with my internet speeds?I am getting on average:Ping: 50ms Download Speed: 8mbpsUpload Speed: 0.6mbps (Wired and Wireless)Also the internet connection drops 1-2 times per day...Despite trying all 13 WAP channels and moving the router to many places around the house i still have had no luck - I am now using a 3m ethernet cable from the microfilter to get better connection on my devices.I was wondering if anyone could help me resolve these issues as these are not the speeds I promised, is it something that can be fixed or do I require a sky engineer? Also I am using the most up-to-date hardware as provided by sky

Answer 1

The speeds you should be seeing are as I put in my last post; it should be around 10Mbps download and around 0.7Mbps upload based on your connection stats.
With regard to iCloud/Google backups, it would only need one device to start backing up photos or music, for example, to saturate that 0.7Mbps upload speed. This, in turn, would affect the download speed for all devices as they need to be able to send packets of information as well as receive them.
First thing I'd suggest is that, next time it happens, have a quick check of the iPad and any Android devices and make sure they aren't backing up. If they are, disconnect them and see if things improve.
If the issue persists, you'll need to contact Sky via the channels below to report the fault. 
https://contactus.sky.com/uk