Poor quality of store staff

Yesterday, I visited my local Best Buy in Hurst TX to buy a dash mount for my cell phone.  Upon entering the store and having a walk around, I walked up to a staff member and asked him where in the store I could find what I was looking for.  He had an extraordinarily bored looked on his face.  As we walked to the area where the product could be found, he stopped at a register and clicked a few buttons without engaging with me and then walked on.  When we arrived at the area in question, he gestured to the models on view.  As I started looking, I asked him if a particular model would support a Galaxy S4.  He picked up the box, looked at it and said "Probably".  That was it ... just "Probably".  Oh well.
The check-out was empty and there were two girls behind the counter simply chatting.  I waited a few moments and finally caught the eye of one.  As we went through the check-out process, the girl serving me continually looked down at her nails and started picking upon them.  No eye contact, no "Did you find everything ok?" ... nothing.
My wife was with me and as we left the store, we discussed what we had just seen.  We agreed that the customer service was next to nill.  We also realized that the two reasons we would visit best buy were for convenience (I want a product now) and product selection with knowledgable staff.  We have been incredibly disenchanted with the service and now have low confidence that we will get the attention we would want for our next in store decision/purchase.

Hi kolban,
Thanks for joining the forums and sharing your feedback with us. While I’m happy you chose Best Buy to purchase a dash mount for your Galaxy S4, I certainly wish your experience while visiting our Hurst, TX location was significantly more positive! We expect our associates to be friendly, courteous, and attentive. What you’ve described is quite the opposite of this, and I sincerely apologize. I’ve always viewed the checkout lanes as a final opportunity to send our customers off with a smile. I regret hearing that this opportunity may have also been missed.
Feedback such as yours is absolutely crucial in making sure we’re providing the best customer service possible for our customers. When the opportunity to do better presents itself, we want to ensure it is seen by the store’s leadership team. With that said, I have documented your concerns here at the corporate campus and the management team at the Hurst, TX location will have visibility to it.
I sincerely appreciate you spending the time to post on the forums, and please let us know if you have any further questions or concerns!
Best regards,
Brian|Senior Social Media Specialist | Best Buy® Corporate
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