Poor quality (skips) in download

Hey All!
I have one particular album that I downloaded several months ago, and every time i play the songs from iTunes or my iPod, they skip in the exact same spot every time. I know Connect Music from Sony lets you re-download purchases (yay! I bought 'em, right?). But can I do the same thing in iTunes? Refunds available if not (just joking, I know better than that)?

Contact the iTunes Store customer support department through the form at the bottom of this web page and explain the problem to them.
Or log into the iTunes Store, go to your Purchase History, find the problem track, click the arrow to the left of the track listing, and use the reporting link there.

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Poor quality TV programme downloads in the UK?

Hi,
I purchased a few episodes of spooks from the iTunes UK Store. I have to say it was a massive disappointment, the resolution looks way below normal PAL standards. It is also a disappointment that many of the programmes for sale that are aired on BBC HD are only available in SD and as before, at much lower quality than available watching on air.
Is this others experience too? I Would love to know what the actual resolution and compression is on these downloads.

The quality of encoding of iTunes Store material varies greatly.
The problem I feel is the diversity of the potential target playback device - things need to work on basic video ipods through iPod Touch/iPhone, computer and AppleTV with widely varying playback specs.
Ideally there would be several quality downloads available tailored to the output device of main use, with price inversely prorortional to quality/file size. perhaps there could be a nominal upgrade/downgarde fee for the other resolutions/quality or an option to buy a package.
The rentals are by and large quite good quality, but for purchases, to justify buying into a proprietary DRM video format for things you want to play for years to come, the quality:price ratio has to be good enough to make it a no-brainer to get the download rather than the DVD +/- converting the physical media.
There is also the fact that what we buy a DRM product which may become obsolete in a few years, and would have to buy products all over again. It may not be a problem, but there are no guarantees that these DRM files will be playable in years to come once the hardware it was designed for has been replaced.
Not sure about the US but as more TV Shows etc become available to buy, a large proprotion of comments at the UK store are complaints about pricing - the equivalent DVDs are often much cheaper; how many people are prepared to pay just for convenience especially if the quality might be poor?
Take as an example the first season of Bewitched - I'd love to have this for nostalgia as I quite enjoyed it as a child, but it costs nearly £43 and the equivalent DVD is £12 from Amazon.
I honestly could not imagine paying £43 for a TV Show season unless you were a pretty serious fan of that show, and in that case I bet you'd already have it on DVD.
The UK pricing structure seems to regard each show as though people 'must have' these shows with pricing to match - the main target audience to get decent sales should be broader, i.e. those who'd not be at all bothered if they didn't have the show to watch, but would probably buy three or four of such shows for the equivalent pricing of one currently.
I could buy the Bewitched DVD for £12 from Amazon, but I haven't watched a DVD for many months since having AppleTV. I could not be bothered converting a DVD of something like this to watch on AppleTV, but that will not make me spend silly money for the convenience of the download.
Yet again, pricing makes people who are prepared to pay for legal downloads feel it's not good value. The habitual illegal filesharers won't give a monkey's, nor will they be affected.
AC
Message was edited by: Alley_Cat

Downloaded Music Sometimes Poor Quality

Once in a while the music I download off of iTunes is really poor quality. The high and low ranges come through fuzzy. Two examples that immediatly come to mind are "50 First Dates" soundtrack, and "Madeleine Peyroux, Careless Love". This is very dissapointing and annoying when I listen to music I've paid for off of iTunes and it sounds really crappy. Makes me want to only buy CDs and burn them into my iTunes. At least then I know I'm going to get quality sound. With iTunes it seems to be hit or miss. VERY ANNOYING! Anyway, I'm not sure where to go on the Apple iTunes web site to complain about this, and what is the likelyhood they they are even going to give a snap anyway? Anyone got any advise?

Many people do not like quality of tracks from iTMS. I buy very little from store prefer to buy CDs an rip myself.

Downloaded album poor quality?

Downloaded & paid for D'Nell album from Itunes. Plays great on desktop but very poor quality on Nano. How can I resolve this?

Try updating your iPod, your iTunes and check your preferences when uploading songs to iPod .

Poor quality song downloaded - now what?

Hi Folks,
I recently purchase the worst digitized song I've heard to date through iTunes. It sounds like it was digitized from a scratched record with a dirty needle in a dusty room! The song is "Still" by Jennifer Lopez from the album "This is Me...Then".
I tried reporting it as a bug, but no response in weeks. Anyone know what I can do about it? If I'd purchased it at a store, I'd take it back...
Thanks.

It doesn't work. I get an error popup which states "An Error Occurred The iTunes Store could not process your request. Please try again later." Later never works either...
I did manage to e-mail iTunes store customer support about it at the end of February. They replied "Please do not attempt to download this song again within the next two weeks. This will give us time to resolve the issue with the title or remove it if we need to." That was 6 weeks ago but the poor quality preview is still there...
Listen for yourself: http://phobos.apple.com/WebObjects/MZStore.woa/wa/viewAlbum?playlistId=30505816& s=143455&i=31998492

Poor quality Skype Video Calls with good connectio...

suffering with Poor quality Skype Video Calls and also voice.
My connection is 8 mb Download and .6mp upload, my wife in another country has Fiber so is alot faster again.
I am using Windows 8.1 and also a Ipad Air, same issues on both.
The Windows Pc has a nice microsoft Hd webcam (not one of the cheapones) using a i7 pc with 16g of Ram and a Gaming Graphics Card.
There is very little software on the pc, a couple of games, no itunes, Downloading software and very little running in the background. I use Window Defender and Anti virus and have recently done a re instal of windows and everything is updated driver and software wise, including skype.
The Ipad is the Apple air.
When connecting to my Wife in the Uk the reception isnt great picture wise and after a little while gets bad and also disconects alot and then comes back with a worse picture and call quality. I have even had the bad connection pop up. I have ran speed tests at these points and all are showing fine.
I also have a issue when calling my Dads land line in the uk where he has trouble hearing what im saying, muffled and echos
I am a premium paying customer and started to get a bit frustrated.

@Furgan, in which country are you located? Some countries and ISP-s are shaping Skype traffic. One known country is Saudi Arabia for example.
If would help us if you could please reproduce the issue and provide logs as described in this link https://support.skype.com/en/faq/FA12321/how-do-i-create-log-files under Skype for Windows Desktop and attach it to your post?
Thank you

Poor quality image with doing videos with photos/images HELP!

Hello,
I bought Adobe Premiere Element to make videos with pictures. When I do the video, the quality of my photos is good. When I save the video on my computer or I download it on youtube (example) the quality of my photos is extremely poor. Why? Does anyone can help me? Thank you!

What Project Preset did you choose at New Project? In the case of Video, composed of Still Images ONLY, you would set that to your desired delivery specs. Not so, if you are also using Video. I tried several types of parameters. Some parameters give poor quality when I upload it to Youtube (for example) and others in the design of video and upload to YouTube. So which settings should I use for photos only ?
This sounds like you are talking about the Export/Share settings for output to YouTube.
What I was asking is what did you start off with, when you were at New Project?
If you are doing an SD Project, you will have either 720 x 480 (NTSC), or 720 x 576 (PAL) pixels in the Project's Frame Size. If that is what you want, then I would Scale your camera original Stills to 640 x 480 (for NTSC), as you have Square Pixels, and the Project will have either 0.9 for NTSC Standard, or 1.21 for NTSC Widescreen).
PrE can Scale the Still Images, but the Scaling algorithms in Photoshop are much better, and offer more control.
Now, if you wish to do an HD Project, just choose that as your Preset, and then use the Images in about their original size. Note, there will be some black borders, as the screen-caps most likely have a different Aspect Ratio, than a Video Project, which for HD will be 16:9. Especially with screen-caps, that are pretty low resolution to begin with, I would NOT do any Scaling, and would live with the letterboxing, or pillar boxing, rather than Scale and effectively Crop.
Also, when Scaling in Photoshop, I do not Save_As JPEG, as it introduces compression, but only as either PSD (Photoshop's native format), or PNG.
Good luck,
Hunt

Poor quality streaming videos

I've noticed that my imac can't handle or should I say doesn't have the same quality streaming playback as my PC. I thought mac's were meant to handle media, graphics, video's & such. I'm presently running with what came with my OS which is Quicktime 7 & I downloaded the newest version of media player but the picture quality on both are very poor with visible pixels & frequent stalling & pausing. Can anyone suggest a program out there or maybe I've got something setup wrong.

Quicktime 7 & I downloaded the newest version of media player but the picture quality on both are very poor with visible pixels & frequent stalling & pausing.
Poor quality video is usually the result of low resolution media files being streamed to you, If you play any of the movie trailers on the Quicktime site, for example, you can see the high quality of streaming video that is possible in Quicktime.
I cannot recall visiting any sites recently that have high quality feeds for Windows Media Player. Many of the WMP feeds I have seen look fine if you keep the player window on the small side, but rapidly disintigrate as you enlarge the window. I have to admit I have not looked for sites with WMP content, so what I have seen is just that which I have come across.

Poor quality images on Slideshow

Hello all,
I recently downloaded Aperture from the Mac App store - seemed to good a bargain not to and I was already considering upgrading from iPhoto 08.
I imported all my pictures (along with the captions) into Aperture and created a slideshow from an album. I was quite disappointed to see that the image quality was really poor and very grainy. The photos themselves were fine in the album - but not so in the slideshow.
I thought this may have been down to importing from iPhoto, so I experimented by adding other images directly into Aperture. The same slideshow quality issue arose. I also possess a MacBook Pro and decided to re-perform the steps described above. The images and slideshow are absolutely fine on my MacBook pro.
I wish to maintain my photo library on my main iMac and will be very downhearted if Aperture cannot give me the same picture quality on slideshows that I achieved in iPhoto. Can anyone help me figure out why I'm suffering from poor quality images in slideshows on my iMac?
Thanks in advance,
Simon.

Hi Simon,
Aperture uses the image Preview in Slideshows:
_About Displaying Sharp Images in Slideshows_
To display slideshows at the best quality, you should set Aperture to create high-resolution previews. In addition to setting previews to their highest resolution, you should also use full-size previews to prevent upscaling with large displays. If previews are not available, images in the slideshow may not be as sharp as they would be otherwise. For more information about creating high-resolution previews, see Working with Preview Images.
From the [User Manual|http://documentation.apple.com/en/aperture/usermanual/index.html#chapter=21%26se ction=2]
What size Previews do you have?

Poor quality/customer service from Digital Services LLC (Microsoft's provider of Wallet Cards and etc.)

Hi All,
I recently chatted with MCP support to inform them of poor shoddy service by their provider of Wallet Cards. Has anyone else had any problems with quality/service with the below provider? If so who can I contact to report the problems I had with
them?
Below is a copy of the statement I provided to MCP support:
I ordered a wallet card quite awhile back. Upon delivery I discovered that it was very poor quality and some of the lettering "Solutions Associate" was very faint.
I contacted arvato digital services LLC to report it. They requested that I send them a scanned copy of the wallet card.
They then agreed to replace it. I was told that it would ship 12/17/2013 and after a month or so of not receiving it I contacted them again and Daniel apologized and said it had gotten lost in production.
I was then promised a ship date in January. I had to contact them again and I finally received it today 2/7/2014.
The papers that came with it said my credit card would be charged.
To summarize: I was shipped a poor quality card which took them over 2 months to replace,
no improvement on the card still looks like the first one they sent me and finally they said my card would be charged .... AGAIN?
I want Microsoft to know what very poor service arvato digital services LLC is providing to their Members and how I can get a quality card replacement without any additional charge.
I offered to send the second poor quality card received and also the back and forth emails requesting that they resolve the problem.
By the email time stamps they will see the very long length of time it has taken to resolve this issue and the fact that it is still not resolved.

Same here. I just received them today (21/02/2014). Very very disappointed.
I ordered the Solutions Expert & Specialist Card. Both are terrible beyond all recognition.
Both photos in the cards are blurry, unlike the ones I previewed in the design page. Just like you said, the lettering ('Solutions Expert' & 'Specialist') on BOTH cards are very faint.
I even ordered the 'Specialist' card in German just for curiousity's sake.
On the bottom at the back of the card where you find the "Download the Tag reader app at: http://gettag.mobi" sentence, I found this incomplete (and perhaps just to show their level of incompetence) sentence:
aden Sie die Tag-Leseanwendung hier herunter: htt
Missing the first "L" and the incomplete "http://gettag.mobi"
First, you discontinued the MCM/MCSM program and the whole works last year. I know this is a very different thing and has a very big difference (and revenue). Now you showed the (lack of) care even for the tiniest bit of a Microsoft Wallet Card.
I see no use of contacting Arvato, just another time-wasting effort, third party subcontractor and all that.
Guys, forewarned is forearmed.

Office Web Application PDF rendering poor quality

Hi
We have a customer using SharePoint 2013 and Office Web Application to provide PDF and WORD documents to partners. Now we ran into the problem, that all PDF are rendered in such a poor quality, that it is hard to read the PDF document, because it
is so blured. DOCX documents are also compressed, but readable. If the user downloads the PDF file, the Quality of the PDF is good.
That is how it looks in Office web application:
This is the same file downloaded and opened with the pdf client:
Is there any solution for this problem? Does Microsoft planned any update on this?
Thanks
Michael
in2brain

Hi Michael,
Are you using a monitor with high resolution?
Per the following information, if you are using a monitor with high resolution, the pdf rendered by OWA from browser will look blurry, as a workaround you can open PDF file using PDF client software currently.
"The Word Viewer in the WACs converts documents (including PDFs) to PNG images at 96 DPI which is likely why the users are seeing blurry text if they are viewing documents on a high DPI device/monitor (>200 DPI)."
Thanks
Daniel Yang
TechNet Community Support

Photos poor quality

I managed to download my old photo collections in the library, but it seems all the photos are of poor quality. The resolution is bad. Is there any way I can fix this problem? Thanks.

Photos downloaded to the iPhone are optimized for the iPhone and do not maintain their original resolution.

Poor quality of all exported media

Just started using a brand new Edit PC with PP CS4 and Matrox RTX.2 Imported AVI is very good quality and sharp when viewed on the timeline and on the output monitor, however, when I export any clips, the quality of the video appears flat and lifeless, as if the contrast has been reduced and the brightness increased. The exported files are played on Windows media player on both this machine and several others - the result is the same.
I want to export to windows media and have used 'PAL widescreen source - high quality download' preset and windows media 9 (and several others) but the result is the same whatever I use and however I tweak the settings. Also, if export using Microsoft AVI instead, or mpeg1 or mpeg 2, the result is always the same when I play the exported clip in windows media player.
I could convert the avi file through an external encoder to wmv, but a) I want to export direct from the timeline and b) the exported avi file has the same poor quality and c) that would be defeating the object of having CS4.
System is Vista, 4gb ram, 2 x quad core Xeon processors, ATI Radeon card, MAtrox RTX.2 v4.00x/ Prem pro CS4
Any ideas? would the update to Matrox 4.01 help? What am I missing? My old prem pro 1.5 exported crisp quality video every time.
Many thanks

I've been having similar issues with mpeg2 encodes in CS4, working in ntsc standard definition -- also on a hot new machine with the RTX2, Vista 64, 12 gigs ram, etc. In my tests I can get a sharper encode either using PP 1.5 on an older machine, or using a freebie stand-alone encoding program called WinFF.
In my case, I've actually been able to get sharp encodes in the matrox avi format -- those turn out fine for me. But once it goes to the AME for mpeg encoding, then it gets fuzzy. I've tried the 1 pixel offset, but that hasn't really made much of a difference.
The thing I like about the matrox card is that it gives me video output to an external monitor from the timeline as well as the source window within Premier CS4 ... and I assume it probably speeds up some of the rendering. I just don't feel like I'm getting a really good quality image when I'm using the windows media player or other players on my computer monitors. So I really rely on my external CRT monitor to judge sharpness, density and colors, as well as titles.
What are you doing for output monitoring, now that you've pulled out the RTX2 card? I've been wondering what other options there might be that would work well with CS4.
You might check out WinFF -- it seems very fast and so far it's been working well for me. I'm not in PAL. so that might make a difference ...
On the brightness issue, it might be worth checking to see whether you have the latest video display card drivers -- another user found that made a big difference in image quality. However, I don't think in his case that it was related to his mpeg encodes.
Bill Matthiesen

Poor quality of motion background menu

Hello to all.
For the first time I have made a motion menu with Encore CS5.1
The video background of the menu is of poor quality. It seems that the frame rate is lower than normal.
I have made an experiment:
the menu shows a button which gives access to a video sequence which is the same as the background of the menu. The sources are strictly the same.
The result is that the backgroud menu is of poor quality compared to the content linked by the menu although the assets are the same.
The settings I have used are in the images below.
You will see the video at : http://jp-tech.pagesperso-orange.fr/download/DVD.zip
I have carried out different settings. The results are the same.
Any help appreciated, thank you.

Hi Stan Jones,
Thank you so much for the reply.
I am not sure I have well understood your advice. I think you told me that there is not enough bitrate for the audio.
Anyway I have changed the settings as the following and the issue is the same. Best regards. Jean-Paul
Message was edited by: JP-49

What is the best format to save in computer playback to match the quality of my camera ( MP4 1080p) - NTSC provides poor quality, MPEG2 files are too large?

I am editing video and would like to share these at the same quality and size as the original file - MP4 1080 film clips. I am downloading these files to Google, or to another network. Choices under computer viewing result in the following - NTSC provides poor quality and the MP2 1080 more than doubles the file size. Any better choices?

andreasa
What version of Premiere Elements and on what computer operating system is it running?
What is your camera? Can we assume your videos from the camera are AVCHD.mp4 (1920 x 1080 @ 29.97 progressive frames per second?) What is the bitrate and duration of the file?
What is your file size requirement for the export?
H.264.mp4 is a frequently used format used for uploads to various web sites. You can find that format in Premiere Elements in the Share or Publish+Share/Computer/AVCHD (most often used) or Share or Publish+Share/Mobile Phones and Players.
Please explain what you mean when you mention NTSC versus MPEG2...I understand MPEG2.mpg or MPEG2.m2t, but what do you mean by NTSC.as an export format.
I will fine tune (customize the reply) with some more details as indicated.
Looking forward to your follow up.
Thank you.
ATR

Poor quality (skips) in download

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