Poor Repair and Customer Service - Ideapad U400

My system is an Ideapad U400, approximately 3 months old.
I am currently a student. Approximately 1 week into the semester (Jan. 31) my computer would no longer turn on. I immediately called their customer service number and was told that I would be receiving a box to send via fedex within a few days. On Feb 6. I had still not received a box to mail it and again called the technical support number to find out why. I was then told by a different representative that I would not receive a box, and that I should just take the box to a fedex store and they would send it out.
Thus, Feb. 6th my computer was sent to their repair center. As of Feb. 10th my repair was listed as being put on hold. I called their technical support number again Feb. 15th asking what the hold was for and for how long. Turns out the repair center does not have the part and is not schedule to get it until Feb. 24th.
I'm sorry, but as a student this kind of time frame for a repair is not acceptable. One of my classes is online as well, and this repair has been terribly inconvenient for me to get my work done seeing as how I need to balance working, classes, and now finding expanses of time to get to a campus lab to not only do my work, but even to check my email.
I have since been given a customer advocate who called today to let me know that things will be straightened out. Their only solution is to wait for the repair or replace my system (which can still take up to a week). This means that regardless of the solution chosen, I will still be without a computer for almost a month (from Jan. 31st forward).
Really all I want is a refund. I could get a computer right away and not have to continue to fight with this issue. Apparently refunds are only done within 30 days. If the motherboard had not crashed on a 3 month old computer, I wouldn't have given a refund a second thought. However, I don't think my request is out of line considering a 7-9 day repair has turned into a month.
Needless to say, I was quite satisfied with the company before this ordeal. If I called during business hours, I got FANTASTIC service on their technical support line. However, the way this repair is getting resolved, I am no longer a satisfied customer. I refuse to purchase another product from this company, and if I can I will be reselling the computer to another party once I receive the system back and purchasing a new laptop from a company I can trust to put my interest ahead of the fact that over 30 days have passed since receiving the system.

Love your statement! I am with you for a call to action 100%!
Landline may be expensive for the company; but, are we not paying
for this service?
Landline service is still required in numerous areas
and it is more secure than FIOS (still in its infancy). As stated by
many customers....mobile phones are the most unreliable for
emergencies (gray areas will cause dropped calls to no access).
For customers who have home security systems, medical systems.
Does it work with FIOS?

Similar Messages

Repair and Customer Service Nightmares

I have a verizon landline in a second home. Two years ago, it took 4 appointments before anyone actually showed up to install the landline. To date, the wire are still above ground on the road. One week ago (7/7/13) I received a call from my home security firm telling me they had lost contact with my unit, probably meaning the phone was out of order. I called Verizon after a few days on 7/11 to set up a service order. They were to come on 7/13 between 1:00 and 5:00. I told them I had no cell coverage at the home so they would not be able to reach me. They never showed. I had a friend call on my behalf and was told many things: they would be there; they had left multiple text messages on my cell phone (which of course I could not receive) and sent multiple e-mails. At 7:00 p.m. I left the house to go where I could get cell coverage and make a call. I called an agent and was told the email on file was incorrect; the agent who set up the appt put the letters AT (like @) in my email so my email read [email protected]. I was told this would be corrected on Sunday. On Sunday morning (7/14), I again asked a friend to call on my behalf and he was told I would have someone here by 1:00. To make matters worse, yesterday, the day of the original service, a service person called my cell looking for directions. I called him back and texted him but once I was back at the house, I could get no incoming cell texts or calls. I feel Verizon customer service is so very disjointed. I also believe customer service reps tell you anything to appease you and get you off the phone. The website is riddled with problems in connecting to a solution. Just today I got a message that I 'should contact my supervisor". ARE YOU KIDDING???? I have an existing order at my primary home to install FIOS on 7/26. I will most likely cancel this order, cancel my cell service when my contract is up and cancel the service at my second home once I secure a viable replacement. The problem is there is limited service here and Verizon knows this. I feel very cheated and appauled at the lack of customer care shown. I don't blame the individuals I spoke with; I blame Verizon management (hardly an appropriate word to use). I have spent an entire weekend trapped by Verizon with nothing to show for it. Consumers need to start speaking up and putting lousy companies out of business once and for all.

Love your statement! I am with you for a call to action 100%!
Landline may be expensive for the company; but, are we not paying
for this service?
Landline service is still required in numerous areas
and it is more secure than FIOS (still in its infancy). As stated by
many customers....mobile phones are the most unreliable for
emergencies (gray areas will cause dropped calls to no access).
For customers who have home security systems, medical systems.
Does it work with FIOS?

The lack of details and customer service.

After less than one month of ownership, my Ideapad K1 power button broke. After talking to a customer service rep (K). She informed me it will have to be returned to Lenovo for repair, which will take about 7 to 10 business days from time of delivery. I asked to speak to a supervisor at which point she puts me on hold and then comes back on the line to tell me the supervisor stated the same thing. At no point did I ask her to confirm this with the supervisor. I asked again to speak to her supervisor, to which she puts me on hold again. The supervisor (R) comes on the line to tell me that the Ideapad K1 will have to be returned for repair. He then transfers me back to K to finalize the return, to which she now informs me I will have to pay for shipping. This is very poor customer service in my view. I will never buy another Lenovo product as long as I live and would advise every one I meet not to buy one either. I was looking at their high end laptops for my corporate deployment, its a shame. Maybe I will be going with DELL as they will send a Tech to my house to perform repairs. I do hope that all customer calls are recorded as I believe someone needs to listen to the lack of professionalism and customer service that both K and R display.
Note from Moderator: Employee name/e-mail/phone removed to protect their privacy per the forum rules.

Hi i had the excact same thing i got the k1 for christmas and now its january and the power button doesnt work ..i never dropped it always put it in its case and there is not a dam scratch on the thing least they could do is pay for shipping there defective product back to them so it can be fixed

My experience in Toshibas product and customer services

Just a warning to people who may be considering purchasing a Qosmio based on my own experiences and the research I have done in the last week.
Toshibas customer service is simply not what it once was and there are 100s of reports of Qosmios of all generations suffering extreme issues just outside of warranty periods.
Ref: Toshiba Qosmio X500-149, Support call reference ********
I am writing to express my frustration, anger and disappointment in Toshibas product and customer services.
I am a Freelance Community Manager, Video Game and hardware reviewer in the video games industry presently looking after 2 communities for 2 employers totalling over 2.5m users, I travel to a lot of trade shows, expos and community meet and greets where I require a laptop suitable of showing the employers products which are usually AAA video games or editing video on the fly for publication to social networking sites.
In January of 2011 my 4 year old Alienware hit that point where it really needed replaced, I opted for a Toshiba Qosmio over the Asus G73 as there was a 300 price difference for near identical spec.
I managed to source a X500-149 at PCWorld the companies flagship model here in the UK paying 1499 for it on January 26th 2011 reduced from 1799.
For the 1st 13 month this laptop performed admirably aside a design issue of the fan guards that I raised on the 16th May 2011 with PCWorld where the heat expelled causes the rear guard plastics to become exceptionally brittle and crack. I evangelised the product to anyone who asked me what laptop and model it was that was running these AAA games in such great detail, something I certainly won't be doing in future.
In early March 2012 it then began randomly locking up requiring a hard reboot this would then suffer issues restarting, reporting Operating system could not be found this would usually point to a fault on the primary HD, disk checking software however reported no errors but this continued to happen which would lead me to suspect the motherboard.
Within a month of this problem starting the left laptop fan began making a horrible screeching noise and had a distinct wobble whenever high RPM's were required and the machine began to often go into thermal shut-down whilst performing my work duties and utilising graphics and higher than idle CPU.
I decided on the 23rd April 2012 that enough was enough and I was going to speak to Toshiba as for this to happen to a flagship laptop that was only just out of warranty was simply unacceptable.
23rd April called to report the issue and was basically told tough luck its out of warranty at this point I also updated my tel numbers with Toshiba as the info was outdated, after expressing my anger at this Toshiba agreed to offer me a extended warranty at a cost of 166.
I was fuming to say the least Toshibas flagship laptop breaks at 14 month old and I am expected to stump up more money. If I was not desperate as the machine is critical to my work I would have returned the machine to PCWorld under the sales of goods act and it not being fit for purpose.
As that course of action would likely lead to legal proceedings, engineer reports and even more delay than just dealing with Toshiba for a repair, against my better judgement I called back at 11am on 24th April paid the 166 and took Toshiba up on the warranty extension, order number ********** again having to provide correct tel numbers as where once again incorrect, immediately after I reported the faults.
Toshiba Support centre on fault reporting where great noting each issue in detail and raised a collection with UPS for the following day.
The evening of the 24th April whilst I was retrieving data from the laptop in preparation for factory resetting it the machine went into thermal shut-down with a very distinct smell of burning chemical/plastic coming from the rear vents.
It took me over 90 minutes to get the machine cool enough to actually reboot and get my data after this I shut it back down and boxed it up not be used again.
I thought the best course of action would be to report this as it was a fair step up from the previous overheating. Wednesday 25th April at around 9am I called Toshiba to report this and was advised this would have to be dealt with by a head office case manager, as the item had become hazardous thus the collection that would take the laptop to the service centre was cancelled.
At this stage the advisor took my contact numbers again and escalated the case to head office advising at that time that I would be called by HO within 24 hrs.
Thursday 26th April 15:31 Well past the 24 hr mark and no sign of a call so I called support again and spoke to a advisor called Jacob. Jacob advise that HO had indeed tried calling on 01670 ******* this number was my old number, this number was the number I had advised twice already was incorrect and had provided both a correct land-line and mobile number 3 times previously. To say I was annoyed was a understatement.
Jacob attempted to contact Chloe Sontag who was looking after my case but the line just rang out so Jacob advised that he had sent an email asking for Chloe to contact myself.
Friday came and still no contact by 15:00 so I called support who once again tried to patch me to Chloe who's number once again just rang out and again an email was sent asking to call me.
No call by 17:30 so I called tech support again and spoke to Ian asking for head offices number so I could call them direct, Ian provided the number yet advised that HO are now closed.
After expressing my frustration with this whole process and just how critical this machine is to my daily working life Ian promised to look into the case on Monday AM and try and expedite actually getting a phone call to at least start the process of having this laptop repaired.
To say I'm annoyed is really a understatement not only has this failure to receive a simple phone call at least delayed the repair by almost a week but it is costing me more and money daily when I spent a large amount on what I imagined would be a great laptop for 3-4 years and believed Toshiba actually had good customer service in the event something did happen.
My best guess is that Chloe is on holiday or is part time or such like as her phone just rings out and if that is the case then I would question why assign a case to her, if she isn't then I would want to know why after 2 additional mails advising that the customer is not happy and to contact them has there been no contact or are your case workers just so overworked with faulty products that they can't manage the workload ??
So far Toshibas inability to produce a product that last as long as you expect it would has cost me 2 days off work that I am having to make up this weekend thus cancelling prior commitments, 166 extended warranty 600 for a HP laptop that I had to go and purchase yesterday 27th April 2012 to actually perform my work on and who knows how much in phone calls by the time this matter will finally be resolved.
I was happy with Toshiba as a manufacturer and of course laptops can have issues however having now researched these issues far to many Qosmio X500 users report severe overheating just after the 12 month period or within it and many state that repair after repair has taken place but still to no avail, this on top of the cracking of the rear heat-sink guards has to be a design fault.
This letter will not arrive with you before I have hopefully had a phone call and my laptop has at least been collected for repair, If I have not had that phone call then I would expect another letter very shortly.
Why have I wrote this letter ? To express my disappointment with just how poor the durability of your flagship laptop is and also at just how poor your customer service are, 1500 is a lot of money in the PC purchasing scheme of things and to expect this quality of hardware and customer service is simply unacceptable.
I expect the repair to be expedited and if like some of the horror storys I have read online parts required will take 4 weeks + then I would expect a replacement laptop, not everyone uses these things for entertainment and whilst the HP I had to rush out and buy with money I didn't really have available can allow me to perform my core duties to the minimum it cannot allow me to perform my duties to my standards, my employers standards or my expectant communities standards.
This has been a really unfortunate series of events as I had been considering the X870 Ivy Bridge based on the Nvidia 670m Qosmio which would release soon and passing this X500 onto my partner but after these events and the fact that the HP laptop had to come out of the money saved for it then I can categorically state that will not be the case and I will instead opt for the Asus G55 or G75.
If this issue cannot be resolved to a satisfactory manner then I will have no option but to seek an independent engineers report as well as printing the myriad of similar reports of these issues on the internet and return the item to PCWorld.
In line with the sale of goods act 1979 a large electrical item has to be of satisfactory quality and fit for purpose for a period of 6 years whilst I wouldn't expect the full 6 years from a laptop I would expect at least 3-4 year especially considering that this is a near 2000 flagship model not a 200 budget model.
This is a action I really do not want to take as it will likely end in small claims court against PCWorld a company that on this occasion has done nothing wrong, I do not believe in punishing those who are not at fault so its a action I really wouldn't be happy with and I'm sure PCWorld one of if not the largest vendor of Toshiba products when you incorporate the rest of the DSG group wouldn't be too pleased with it either.
Frustratingly

So I received my laptop back today after having fans replaced and a good clean as well as the top cover replaced.
Opened the box and took the laptop out 1st thing I noticed was a screw rattling around inside, SIGH!!!!
Plugged the laptop in and attempted to boot it at this point it just cycle through finalisation of windows install and shutdown.
How could a laptop have been tested if it didn't even have windows installed ?
An hour later and I gave up unplugged it and lo and behold it actually booted when on battery only.
I then noticed that the SSD was full, oh wait no it wasn't the head office engineer in his infinite wisdom decided that partitioning a 64GB SSD to 2 drives barely even leaving enough for Windows on the C: and wait for it putting the HDD recovery on the second partition was a good course of action.
So a completely borked install and a screw floating around inside remind me how this particular engineer has a job ??
I spent the next 15 minutes just moving data around and creating and deleting partiitions to fix this mess up.
Grabbed HWMonitor to check temps and at an idle 50c on CPU and 36c on GPU they didn't look too bad,
Installed the Toshiba recommended Nvidia driver a driver I hasten to add that was released in 2010 as Toshiba have not updated the drivers for their flagship series laptop since then, They are happy to take your 1643 that the unit cost but then don't expect support for it.
Anyway that aside I then installed 1 of the games I work on and began to run the machine through our benchmark software wooooosh the temps shot up to 90c+ on both CPU and GPU and remained at this temp for the duration of the benchmark never quite triggering thermal shutdown, I then loaded into a warzone for further testing and sure enough half way through it the machine shut down due to thermal shutdown.
I then uninstalled the toshiba driver and tried a NVidia one sure enough as others have advised actual Nvidia drivers seem worse and thermal shutdown came so much earlier.
I have been to PCWorld today to begin proceedings of returning outside of warranty due to not being fit for purpose or of suitable quality. This is costing me a further 60 and at least 2 weeks more without a proper machine and will likely result in me getting about 1300 back from PCWorld.
So lets do the math on just what this will have cost me by the time its finished.
1634 Original purchase
166 Extended Warranty
600 Backup Laptop whilst this was away for a month
60 outside of warranty assessment
50 phone calls
I will probably receive 1300 back but then 1300 doenst buy me the spec I need for work so I will have to pull out another 300-400 for the required spec so lets add that to the original figures.
A Toshiba Qosmio, Toshibas flagship laptop will have cost me in total 2910 almost double its actual retail price.
I will NEVER buy a Toshiba product again and it will become my lifes mission to let everyone know just how terrible they are.

Complaint regarding maintenance and customer service in Saudi Arabia

In beginning I apologize If Im in the wrong Forum..
But I do not know where can I send my complaint ?? Is There a way to communicate with Lenovo management ??
if they continue with this performance (maintenance and customer service) this will negatively affect Lenovo reputation in market and they will lose a lot of customers.
My problem started when I bought a Lenovo Tablet Model IDEA S2109A-F Five months ago. After almost three Months the device was not charging.
I've sent to the agent for repair and for one and half month they did not perform any work and whenever I call often they does not response (during the official working time). and In the few times that they respond they says '' We are waiting for spare parts from Dubai ''
Then I contacted customer service last two weeks to tell them about my problem. They promised that they will answer me within 48 hours. Which never happened !!! And when I contact them again, they say they did not receive any response from the agent.
The tablets was a gift to my little son, he is very frustrating because of this issue.
This is my first time I with Lenovo products and I do not think I will repeat it again after this bad experience.
If someone care form Lenovo officials he can review Ensure Saudi Arabia maintenance job order No.1594186
Regards,

If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

BEST BUY ONLINE NEEDS SOME HELP AND CUSTOMER SERVICE NEEDS TO BE HELPFUL

After having just spent an hour trying to order something that the website says was in stock, and then finding it really wasn't available, it became obvious to me that Best Buy online leaves something to be desired. It seems like a classic bait and switch. Get people to the website with a low priced "deal", only to find it isn't available, however a more expensive version is available.
So, I call customer service. I get someone who assures me the order will go through, provide my credit card, redeem my points, and only to find it would not work after all, as it didn't for me. So I ask for a supervisor. And I get someone who says "I don't know" and has no answers except that this is the way it is. To add salt to the wound, he announces that unlocked phones cannot be ordered via telephone. When asked why the rep didn't know that, yes, another "I don't know".
As a Best Buy customer who spends way too much money at Best Buy, I find this entire situation unacceptable. As they say, vote with your feet, I will be exploring other stores to spend my money at. A website that says something is available, and then isn't, simply is bad business. And customer service who can only say "I don't know" isn't really customer service at all.
A "out of the box" idea would be to listen to what I'm saying, and fix it; this isn't the first time this has happened. Simply saying "I don't know" is only irritating customers who are trying to buy things from Best Buy. I am so frustrated with the situation and I assure you I will look elsewhere for future needs/wants.

Hello User269123,
I apologize for the lengthy delay in responding to you. While we try to reply to all customer service issues posted on the forum within 3 to 5 business days, we don’t usually receive requests for assistance through our IdeaX board. In the future, please make sure that you are posting any customer service related issues to the Customer Service boards to ensure a timely response.
Having said that, I pulled up your account via the email address attached to your forum profile to properly document your ideas to make sure we take advantage of the feedback you’ve offered. I was glad to see your concerns reached Dan on our executive support team and that he was able to address your case in a timely manner.
Thank you for posting,
Alex|Social Media Specialist | Best Buy® Corporate
Private Message

Problems signing in to PSE/PRE Forum and Customer Service

Hello-I am presently running PSE/PRE8 on a win8 computer with 12GB memory and1TB HDD. I am searching for information on PSE/PRE12. However, I am having problems with my PW/ID. I understand that Photoshop.com has been eliminated and this is the source of my sign-in problem. I change my PW and the new PW works for a while and it becomes the incorrect PW or User ID. Also,I added a new email address to support email problems. I was sent an email to click a verify link but the link was not included and the email was a noreply. I cannot contact Customer Service because it is sending noreply emails. I was able to signin to the forum during my last visit but was told that I was not eligible to post messages not answer post. I need to be able to reach Customer Service but I preently do not have a method to contact it. Thanks.

Hello Jorma- Thanks for the response however,I cannot locate your response to my "Problems signing in to pse/pre forum and customer Service". I checked the Photoshop Elements forum but I was not able to locate the subject.

Homesite 5.0-5.5 and Customer Service sucks balls!!!

It is obvious that Adobe does not look through their own
Forum Message board crap, as they requested for me to go for
support. If so, they would have answers to the questions that I
would need; in which I see ppl having the same problem as I do back
2006. (So I would like to say your system and Customer service is
B.S).
Okay to my problem:
What I want to do is have Homesite 5.5 installed on my new
machine from our old machine. One of the problem is that the serial
number that shows up (when I click on "help" and "about homesite")
indicates per customer service and sales, that it is for Homesite
5.0. Even tho in my face it says version 5.5, so basically they are
saying i'm lying. Yes, it is upgraded from 5.0, but i provide what
i see and what i see is the serial number that is provided under
version 5.5.
Anyways, sorry for giving somewhat the long version of my
issue. I just want to know if anyone had the same issue and figure
a way around this.
Thanks,

Folks, I'm sorry to hear of your bad experiences both with
installation and support. I'll make one point of clarification: I
don't think Adobe ever promises to provide support themselves in
the forums. Rather, the forums are watched by experienced users
(some formally, some informally) who try to answer questions when
they can.
In this case, since you're having licensing issues, I've not
piped up myself because I haven't had the problems or helped
someone resolve them. Perhaps someone else may chime in. Again,
there are no promises.
Now, that may tick someone off, especially if they want help
just getting a product installed. But to that I would say that
Adobe has always offered free installation support. Perhaps the
folks you reached in support didn't suggest that, but check out
http://www.adobe.com/support/programs/customer/gss.html
There are some caveats about how many times you can use it.
Perhaps you both have exceeded that, but if not, it seems worth
going down that route. Perhaps it would also take you different
people than you reached before. Hope that's helpful.

Filter and custom services in UCM

what is difference between filter and custom services in UCM

A filter is a piece of Java code that can be hooked to standard events.
For instance, a Java filter event validateCheckinData is "Executed during a check-in or update to validate the metadata fields. This is a common place to add custom data validation."
Filters are quite safe way to enhance the standard functionality of the system (server-side processing).
On the other hand, a custom service is a piece of code (can be Java and/or html/iDocScript), which usually adds a new functionality, alternatively, overrides the existing one. For instance, a service may add few pages to your solution which will provide something new. Adding a new functionality is relatively safe, but if you override the existing resources, you should be very careful. Also, if filters are hooked to standard events, for services, you need to call them yourself (you can also add such calls e.g. to the standard menu).

Moving a configured and customized Service Manager Impact

Hi there,
We want to move a fully configured and customized Service Manager architecture from a temporary virtual infrastructure to a final virtual infrastructure.
With this move to the final virtual infrastructure, the following components will be changed:
• IP Address
• MAC Address
• Domain Controllers
• DNS
Only the name(FQDN) of the machine will remain the same.
What are the Impacts of such a change in a fully configured and customized Service Manager? Will I have to develop all the customizations again? Or redo module configurations?
Thanks in advance for your help.
M

As long as the computer names and domain remain the same, I don't think it will be an issue. As long as you configured everything using names and not IP addresses, the machines should all be able to find each other when they come back online.
How are you planning on migrating them?
Matthew Dowst |
Blog | Twitter

Poor business practices and customer services

Best Buy, that's a LIE! Shoppers beware! I purchased a Sony theatre system from Best Buy, store #251 at 8290 W. Bell Rd, Glendale, Arizona, which was on sale for $249 ($10 less expensive than Walmart), 12-days prior to my wife's birthday. I gave it to her on her birthday and attempted to return it within the 14-days of actually giving it to her, but past the 14 days from original purchase. I brought the item back to the same store and Best Buy told me they won't accept the return and for me to just keep it, they will not accept a return. It was in perfect working condition, but for some reason they said even if it wasn't working I had to give it to their 'Geek Squad' to repair it. Even If it wasn't working I would've wanted a new replacement under 1-year warranty. This was something very strange I never heard of before from any retailer. It was working fine, so this wasn't an issue, but I was puzzled to hear them say something about their replacement policy. Wow, watch out when you buy a product, you never know if it's new, used or repaired! I also contacted customers service by telephone on several occassions and they regurgitated their written policy of no returns past 14-days. I explained that I am a totally disabled veteran with limited income, plus my wife has been battling cancer that spread to her lungs and that she has been undergoing chemotherapy, plus she was hospitalized three days the week prior and two days the next week and several additional times since, due to the chemo treatments. I explained to them I believe they should be flexible and compassionate, use good will and good faith to accept our return because of these circumstances beyond our control. I asked them, what is someone to do when they purchase an item, that's on sale, in advance of someone's birthday, Christmas, anniversary, wedding, etc., and it's past the 14-day return policy and they try to return it. I received no answer. After requesting to speak with a supervisor and explaining all this information and requesting they allow us to return the item, Best Buy stopped all communication with us! We haven't heard a word from them and we are now left with the Sony system we cannot use. They show total disregard for both my wife's and me and totally lack of customer service and appreciation in the entire matter. They seem to be only concerned with the bottom line, greed and Money! I'm totally disgusted with their policies and business practices. They don't care about the customer, only the bottom line, lining their pockets with our hard earned money! I may have saved $10 at Best Buys price of $249 versus Walmarts price of $259, but it cost us $270 for a product that is useless to us, just becuse they will not allow us to return the item. cheaper doesn't mean BEST BUY! I never had a problems returning any items to Walmart!!!

Hello Ken1,
I was very disheartened to read of your wife's condition and I my best wishes go out to her. I also wish to thank you for your service and sacrifice for our country. I was further dismayed to read that your intended gift of the home theater system didn't meet your needs and that you weren't able to return it as expected. Certainly causing you aggravation was never our goal.
As published on your original receipt, our website, and posted in your local Best Buy store, our Return & Exchange Promise allows for a return or exchange of a product within 15 days of purchase (30 days for My Best Buy Elite members and 45 days for Elite Plus members). Outside of this time frame, we are unable to offer a return or exchange.
I'm grateful that you took the time to write to us and for your feed back on our Return & Exchange Promise.
Sincerely,
John|Social Media Specialist | Best Buy® Corporate
Private Message

Nokia Repair Center And Customer Service

Hello, I am contacting you today regarding a problem that I have with the repair center. The reason that I am contacting YOU, is because no else (Email support or customer services phone numbers) that I have been dealing with seem to know they are doing, and have not been of much assistance at all.
Now here lies the problem,
I sent my Nokia N-8 in for warranty repair and it was received and (supposedly) repaired and sent back to me on 3-14-11. When I received the phone a couple of days later I noticed that the problem was not fixed. So I repacked it and and sent it back with a note describing the problem with the phone in detail.
It was received and signed for by Salas R at the Forth Worth repair center on 3-21-11.
7 days go by and I notice that the "repair status" of my phone changes from "In queue to evaluated for repair" to "Shipped repair original phone" on 3-14-11.
Now how could my phone be shipped on 3-14 when it wasn't received until 3-21.
This was the old ship date and included with it was the old tracking number.
So begins the emails and phone calls.
Every email reply was very generic and could have been sent to anyone, never answering my questions or making any references to my specific problem. (like they didn't even bother reading my email)
There was no indication of when or how this matter would be resolved, only promises of a phone call that took about 3 days and 2 more emails to come.
When I finally received a call on 4-4-11 The person told me that my phone was shipped to me on 3-30-11 but he did not have any tracking information. He said he would get that information and call me back. He did not. So The following day 4-5-11 I called back and I was told that the person who was handling my case was not in and that he would be in at 12:00 pm
Eastern time and he would call me.
He did not call.
So I called back. Now, I was told that they would have to contact the repair center and find out the status of my phone.
You mean to tell me that I been sending emails and making phone calls for a week and nobody has contacted the repair center to find out what happened to my Phone.
What have they been doing?
So this person does call me back about 10 minutes later and says they have lost my phone and that they would send me a new one, BUT, they don't have any in stock.
So I ask him, why is it that on the Nokia website it shows all colors of the N-8 As "IN STOCK".
His reply was "those are for the sales department".
So you mean that if anyone wants to buy a new N-8 you have one for them, But for me, who's phone YOU LOST, You don't have any.
Nothing for the person that has been without a phone for a month now due to YOUR incompetence.
Now I ask you, Is this how you do business. Is this how Nokia operates. I sent my phone for warranty repair and you lost it. SO REPLACE IT.
I understand mistakes are made. We all make mistakes,
But you have to accept responsibility for them. I just want my phone back.
If you have any interest in helping me with this matter here is some information that might be useful to you.
My case number is: 1-11589768441

Unfortunately my friend, as sad and annoying as your story is, this is a user to user help forum and issues such as yours need to be resolved with Nokia Direct, you can try the contact us section on the web site, or persist with the repair centre that lost your phone, but other than offer sympathy, there is nothing anyone here can do to help you
Good luck, and I hope your replacement arrives quickly !
If I have helped at all, a click on the White Star is always appreciated :
you can also help others by marking 'accept as solution'

HP's Low Quality Product and Customer Service

On 1/23/15 I ordered a brand new Envy Phoenix 810 with modifications. First the website was broken and I ended up having to call to get the order placed. The computer arrived on 1/30/15 via FedEx, since paid for 2 day delivery.
The computer ran for 7 days and on 2/6/15 it froze in Win 8.1 and after reboot all I could get from it was a couple of clicks and fans spinning on high.
I called tech support, and the gentleman there very quick realized, as I had, this computer needed replacing. I made it clear I didn't want a 7 day old computer repaired, I wanted a NEW computer. He then sent me to some management group who told me, since their hardware managers don't work on weekends, the fastest way to get a new computer was for him to transfer me to the sales people. Back and forth with the sales people who told me I couldn't get a new computer until I sent the old one back. They sent me to customer support, who then put in an escalation to a manager, who wasn't working the weekend either, and who would call me back within 2 days.
A good 1.5 hours on the phone, and not once did I speak to someone whose first language was English.
I spent the weekend fuming to be honest, and now let's fast forward to Monday 2/9/15.
I waited for the call from the manager, and nothing. I finally gave up and placed another call to customer service. I was immediately told that I had to go through technical support first if my computer wasn't working, never mind that I am sure there was information on my account that told them I'd already been through all that.
So we start all over. Oddly, the computer, having sat disconnected from power all weekend, now behaved differently. It actually let me get into the bios, where we started it running on hard drive diagnostics, which eventually just froze, at which point we were back to no post and loud fans.
At this point the cycle started again, and I was sent to a manager who told me they can't send me a computer, I'd have to send the old one back. I explain again, I have no boxes to send the old one back until I get the new one etc..
At some point (this is about 2.5 hours into the calls for the day) I end up with sales again and behold there is an intelligent person who realizes I have a preferred account and they can just charge me for a new computer and credit me for the old when I call back, get an RMA and send it back.
Of course the new computer suddenly costs more, and in all this not once was I offered recompense for my "pain and suffering".
After everything, the promised call from a manager (remember Friday?) finally came on Tuesday afternoon. He had apparently never read the transcripts from Friday OR Monday, and wanted to start all over again. I told him a computer had already been ordered, being charged to my preferred account and I'd call for an RMA after it arrived and send the offending piece of dead electronics back then for a credit to my account.
He assured me that an even trade could be done and that he was transferring me to sales.. again. He either didn't understand what I was telling him or didn't want to listen. The lady in sales was as puzzled as I as to the reason the call had been routed to sales, and explained that due to a new system they had recently started using, it wasn't possible any longer to send a new computer out without charging for it and then getting the credit for the RMA.
I must say, first the shotty product and then this insulting experience with all of the HP support facets, located in "Timbuktu" (I honestly don't know where they are, but they are not in the USA) means this will be my last product from HP. And believe me when I say, between my daughters and myself we will be spreading the word far and wide about what HP is all about these days.
HP, you used to be a good company, worthy of my hard earned money, you are not now.

Hi @KerstinHuhn ,
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publically post ( serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Regards,
George
I work for HP

VOD doesn't work properly and customer service sucks!!!

I contacted Verizon on 5/2 about my problem. I was told there was an outage and it would be fixed within 24 hours. 36 hours have come and gone and still no resolution to my problem, so I call back and I am told it will be another 12 hours or so until the problem is fixed. They tell me there is an outage but when I looked up to see if there were any outages in my area, there were none. Now I feel I have been lied to. I pay good money for the extreme HD package that I cannot fully utilize and no mention of any compensation has been brought up. This is not the first time I have been lied to by customer service. I gave up my Verizon service once due to very poor customer service and went with Bright House whose customer service is far superior to that of Verizon but their product, unfortunately, is inferior. I guess if your product is "the best" around, who needs great customer service. I wonder if Direct TV is any good. Once they get ya into a contract customer service goes downhill.

Hi chucky,
To be honest your posting is not easy to understand and one information I miss like your operating system.
Theoretically it could be a software problem, maybe a virus or something else so it doesnt make a difference how many programs you have installed.
Satellite M500 doesnt seems to be a European model so I dont know how HDD recovery works exactly but let me give you a word of advice: Just take your Toshiba recovery disk. This disk contains an image for factory settings and with these settings everything should work properly.
In my opinion if you get the advice for restoring factory settings from Toshiba ASP, you should do this! ;)

BATTERY DRAIN and CUSTOMER SERVICE UNACCEPTABLE

I BOUGHT THE BLACKBERRY Z 10 AT 699,00 €
BUT I'M DEFINITELY NOT SATISFIED.
CUSTOMER SERVICE DOESN'T EXIST: ONLY VIA FORUM
The battery lasts 5 HOURS
I HAVE BOUGHT THIS SMARTPHONE FOR WORK
I HAVE SPENT € 699
POOR SOFTWARE, APPLICATIONS FEW
BUT THIS COULD BE CALCULATED
BUT THE BATTERY THAT LASTS ONLY 5 HOURS IS NOT ACCEPTABLE FOR A BUSINESS USE
I DEMAND A FULL REFUND BY RIM OTHERWISE I WILL PROCEED BY LEGAL ACTION
I DO NOT ACCEPT THAT YOU SAY "TURN OFF WIFI, 3G, GPS, ETC.."
I WAITING FOR YOUR ANSWER WITHIN THREE DAYS AFTERWARDS I WILL PROCEDE BY LEGAL ACTION
REGARDS

Hi,
We are basically just guys and gals here trying to help out. So, I don't think there's anyone here who can authorize a refund on your phone. However, as was stated, if you really feel your phone is defective, you need to take it back to your point of sales. As far as support goes, if you bought it through your carrier, they are obliged to help you out.

Poor Repair and Customer Service - Ideapad U400

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