Poor service again.......

I'm hoping that I'll get more help here than I can get from so called "customer services".
I'm seriously disabled with osteo arthritis and an incurable kidney disease. I take nearly 100 assorted tablets everyday and have to drink 8 litres of fluid. I find it impossible to hold a conversation on a phone due to medication and using one makes me feel even sicker.
I got a bill this week but was unaware that bt had decided to charge people monthly!!!! The worst thing about is that I'm being charged over £7.00 a month more than the last quarter and even being charged for caller display now. I emailed c.s Sunday but still haven't had a reply. I'm not at all surprised because I told them where they could go and asked for my mac address and to close my account, like many others that have been bt customers for years, it doesn't make any difference in the slightest! Well, I've had enough, my lifes already **bleep** enough without taking anymore from people that my bill paying contributes to their wages. I'm off to another ISP cos every **bleep** years the same, soon as the contract is up they try something. All I want is my mac address so I can go elsewhere. The Internet is one of the very few things that make my life worthwhile.

is this the number you phoned http://www.getamaccode.co.uk/
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Similar Messages

BT infinity very poor service - what steps to canc...

Any one advise How I can cancel, without penalty, due to poor service?
I had BT Infinity installed end of January 2014 it was fine stable and running at around 65-68mbps until half way through May.
Then speed dropped to 19mbps but worse the connection would repeatedly drop staying up for no more than 5 minutes at a time and taking 10 or more attempts to reconnect. Checking the logs on Hub 5 often it would reconnect over 100 times a day.
I've had and engineer visit once a week now, because thats all India helpdesk can arrange, for over 2 months and each one treats the visit as if it's the first time. All they can do is check my equipment is OK which they all say is fine. If had the line moved to a different card in the street box. I've had 2 replacement Hub 5's.
Eventually in talking to one of the engineers, some are more clued up than others, I heard about RAIN engineers so I practically had to force India support to instigate this. They say they have put this in process but can't seem to report back to me anything from this. I finally got speed up to 30mbps but the connection is still unstable and as of my last call I have yet another engineer to wait in for on Monday (this will be about the 10th time I've wasted half a day!). I know full well and on site engineer can do absolutely nothing but reset the line speed which with the insatbility will drop again. So I've had enough I've been paying for the top package "unlimited data" at a significant price for a service I haven't had for over 2 months and I just want to cancel becuase of this and get a refund for poor service over that time. Every time I try to raise this with India I just get fobbed off as they really have no idea what they are doing and probably don't have the authority to handle this but BT provides no other obvious way to talk to some who can take this request to cancel seriously! Does anyone know who and where I can call, email or write to to get this usless service cancelled?
Rob

Hi Robdeca,
I'll be able to help you with your connection. Please send me in your details using the "Contact the Mods" link found in my profile.
Thanks
PaddyB
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

I need to complain about iPad 3 i bought only 3 months but have to go to repair 2 times. Poor services, dirty, not response staffs of APPLE AUTHORIZED SERVICE PROVIDER

I bought iPad 3 on dated August 19, 2012
It has a problem when using, happending 3 times already.
1st problem - while using this ipad 3, it suddenltly shut down and show apple logo. after reopen, found all application loaded have gone.
2nd problem - the same issued, but can't re-open or reboot. I have go to your dirty authorized service provider on dated October 15th, 2012. after 4 days passed, they said will call me for updated but no any response. I need to call your service provider myself asking the status. They said have already been reboot with Itune and can't found any problem. I can take it back and said that They have try my device with using out of battery. I need to charge after get it back myself. THIS IS APPLE AUTHORIZED SERVICE PROVIDER.
This is Macintosh Center Co.,Ltd. APPLE AUTHORIZED SERVICE PROVIDER
149/4 Modern Home Tower, Nonsee Road, Bangkok10120
Staff name : Tan
I have called to Apple Suppor Call Center (as understand located in Singapore) report and advise our iPad problem and poor service.
#001 800 441 2904 Mr. Charlie and Mr. Thawatchai 2 staffs have received my comment/complaint and full understand of this story and situation.
Yesterday Noverber 12th, 2010 - the 3rd problem happend again - it more worse. the screen show photo the USB line need to connect to iTunes.
I have no choice need to go back to that poor APPLE AUTHORIZED SERVICE PROVIDER again as they have my story record. Same thing, they said need to check and reboot.
IN 3 MONTHS HAVE TO REPAIR AT SERVICE PROVIDER.
REBOOT IF PROBLEM CAN GO BACK TO THEM --- PROBLEM --- REBOOT ---- AGAIN AND AGAIN.
THIS IS 28,000- BAHT UP DEVICE BRAND APPLE.
MOST IMPORTANT : YOUR IMPORTANT PHOTOS, VIDEO, MESSAGE, RECORD WILL BE GONE.
THEY SAID WE NEED TO BACK UP FREQUENTLY WHEN USE ALL APPLE DEVICES NO MATTER ; iPhone or iPad.
I have iPhone 1st Gen, iPhone 4th Gen, iPad 1, iPad 2, iPad 3 and new iPod 5 for my family.
Now I thought that Samsung is my new choice and as per from my friend suggestion. It a lot of best service from there.
If anyone have the same case as me...Please raise it up...

Phatara, this is a iPad user forum. There's no one here from Apple.
You need to contact Apple:
http://www.apple.com/contact/

New Macbook Air 11" 2014 Model Display Hinge Loose and exacerbated by extremely poor service

I have bought a new MacBook Air 11 from Ezone on the 3rd of October. When I opened the product, I realised that the hinge seemed to be loose and would fall back on its own when tilted. That's when my troubles started.
I went to the Maple Apple Authorised Service Center at Santa Cruz, Mumbai and was told that the product was fine and that the screen tilt was 'normal'.
I then happened to visit some other stores and noticed that the MacBooks on display didn't swing back the same way.
I returned to the Service Center again and was told again that it was 'normal'. When I demanded to see the manager, I was told he had left for the day. I rang him and was told that I should come and see him the next day and he would provide a speedy resolution to the problem.
I rang the store that I'd purchased it from and they told me that they would be happy to replace the product provided the service center gave a certificate called DOA.
The next day was an even more harrowing experience. When I reached the manager's office, he tried telling me again that the product was 'normal'. When I explained to him that none of the in store models were like that, he said that to give the certificate, he would need at least 2 days as there was a 'process' to be followed. The 'process' is to merely record how the display flips back when tilted back.
I tried to call Apple Customer Care and spoke to Nishant and then Ravi (who told me that he usually never spoke to customers directly but as a special case was speaking to me since I'd had a bad experience!).
Ravi, assured me of a ideal resolution within 24 hours.
And so today, I received a call from Nishant, who informed me that because of the nature of the inconvenience, Apple had decided to offer 2 solutions: 1. They would ship a new machine from Singapore directly to my home address but that would take 4-5 business weeks. I was fine with that solution although I didn't understand the merit of sending a new laptop from Singapore. However, he then told me that I would FIRST have to submit the laptop and ONLY THEN would they ship it out to me. So essentially, I would be without a laptop for next month and a half! In short, a ridiculous solution. 2. The second solution was that I would have to give my BRAND NEW laptop (less than 2 weeks old!) to the service centre, they would repair it and return it in a few days. So we were back to square one. When I tried to understand the escalation process, I was curtly told that there was no escalation and this was Apple's response and resolution to my problem.
So, I, the unhappy customer, was given no choice except to turn in my machine to the service centre whereas, GLOBALLY, Apple would have replaced the machine if it was less than 2 weeks old!
Absolutely pathetic experience with no keenness to help except have longwinded calls that provided no solution whatsoever.
And this to a customer who's just bought a brand new machine and is expecting a spectacular experience! Even Lenovo or Sony offer onsite support, so the Apple experience is a terrible, terrible letdown.
I feel cheated and downright stupid for having paid such a premium for a product with manufacturing defect followed with such extraordinarily poor service!

bump

Poor Service in Eighty Four, PA?

for the past two weeks we have been getting poor or no service in Eighty Four, PA. Someone had to do something to the tower or something because it was fine for years and then all of a sudden we have no cell phone service! is this being checked out and fixed? Pretty bad if you had an emergency because you can't get a phone call or text!

marfed,
Thank you so much for those details. Let's make sure that we get that service back up and running. We want your phone working incase of emergency situations. How far do you have to travel before you get good service again? Are you having troubles just indoors or outdoors as well? Can you please provide me with what kind of device you are using? Please keep us posted.
KevinR_VZW
Follow us on Twitter @VZWSupport

"Onsite Next Business Day Warranty" - Current Warranty Request/Warranty Issues/Poor Service

TL;DR at the bottom of the post, detailed information in between. I have had a T430s for a little less than three years. I have called the warranty/customer service ~5+ times and every time gotten extremely poor service, whether it be because parts were "backordered" for weeks at a time, or because "Next Business Day" service has been anything but. I have decided to take a different route for my most recent warranty request, I will keep an up to date account of my request via this forum, with the intent of informing as many as possible with the current state of "Onsite Next Business Day Warranty". I called the warranty ~1hr ago and filed a service request. The outcome of the request was that "I should receive a call in the next day or so, no later than 5:30PM tomorrow" when the employee I spoke with arrives in the office. I pressed as to who would call, the employee would not answer definitively, but hinted that it would be his manager, because my warranty request apparently contained "so many parts that it required approval". The parts have not been shipped, and it was abundantly clear that the subject of the call would be whether this warranty request would get approved. Hopefully, readers can already tell where this is going, next business day onsite repair apparently means in the next 24 hours, you will receive a phone call letting you know if Lenovo will honor their warranty obligations that have already been paid for. To detail my issues:1. The fingerprint scanner has stopped working for the second time. 2. I have had an issue where when I pick up the laptop on the lefthand side, the screen turns to 'snow' and will not return to its regular condition until next boot. The laptop is unusable in this condition. I have been attempting to get this fixed essentially since I purchased the laptop, however, after 3 technicians came to 'fix' the issue, it has not been solved. I have asked/suggested every time I have called the warranty line that the issue is the system board, and it needs to be replaced. Every time, they have refused to replace the system board, instead opting for other parts, some of which were on 'backorder' for over a month (remember, "Next Business Day Onsite Repair"). The difficulty in obtaining warranty service from Lenovo has caused me to only attempt to get this fixed when other issues pop up, as they have in this case. Frankly, this issue alone should have caused Lenovo to call this laptop what it is after warranty request #2, a lemon, and they should have/should send a replacement model. 3. The laptop will not 'awake' from sleep mode - when the lid is closed, the keyboard/power button will not respond, and all power sources (battery, charger cable) must be removed and the laptop restarted. 4. When the laptop is booted up, there is a 'CMOS' error message - I have never had a BIOS battery 'go' in this short a time frame. Issues 1,3, and 4 have cropped up in the last week. The warranty employee suggested that I might need to send my laptop in for 'Depot' repair instead of onsite, which in this instance will not work because of the significant delay that may entail. I have a professional licensing/certification exam this month, and would greatly prefer that my laptop be in tip-top shape for the exam. The need to have the greatest level of uptime is what caused me to pay for the NBD Onsite Warranty in the first place. My previous (horrible) warranty experiences and requirement for expedient repair have led me to seek a better method for resolving issues, namely airing them in a public forum, which hopefully will elicit a response from someone who can actually get things done in the warranty department. I have 0 hope of receiving next business day repair (or even repair by Friday, as the warranty explictly says calls received after 4:00 PM might take 2 business days). I am skeptical that the issue will be resolved in the next week or two. Likewise, I have little hope that [some of] the problem(s) will actually get resolved after "repair" has been made, as historically that has not been the case for me with this laptop. I will be voting with my dollars after this, as I have been uniformly unimpressed with Lenovo customer service/warranty/etc. The laptop has been very nice when it doesn't have issues (and when I don't forget to grab it in a certain way), however, everything else about Lenovo has been exceedingly frustrating. The TL;DR of this is:1. If you work for Lenovo and can help, or if you don't and can help, please do!!! I will be extremely grateful for any assistance. 2. DO NOT under any circumstances purchase the Onsite NBD warranty thinking that the warranty will live up to the title. I have never received NBD Onsite warranty service, despite repeatedly 'giving' the option to Lenovo to provide such service. 3. If you are considering purchasing a Lenovo product, please read some of the stories people have on their dealings with the support side of the business. I will speak for myself and say that I will almost certainly never buy another Lenovo product again, and will strongly encourage everyone I know to do the same - after recounting my issues with them.

Hey burgerbone,
Sorry to hear about your troubles getting your machine issues resolved. I am not sure of the onsite policy related to your symptoms but I will be happy to look into it for you.
Do you mind sending me a PM (Private Message) with your machine/case info?
Thanks!
Ty

Poor service, incorrect billing, inability to get issue resolved.

Upon my initial purchase of verizon package with dsl high speed internet and phone for only 34.99 per month my services were never installed. After multiple calls I was told that there was an error that was unresolvable from withing Verizon due to some internal phone transfer problem. The only resolution was for me to cancel my order and reorder the same service. I did as told and was then told that I had to pay more for same package as that special had ended an hour earlier. After much to do they agreed to give me the special and asked me to keep my equipement and not send it back as they would use that equipement instead of sending out a whole set of new equipement.
I did as I was told. Ater again FOUR call backs the technitian was able to finaly get the service to work. Now they are sending me a bill saying I didn't send the equipement back. I WAS TOLD TO KEEP THE EQUIPEMENT!!! The Verizon technitian installed THIS SAME EQUIPMENT!!!! Now they are sendin a collection agency after me for the same equipement while collecting a monthly service fee for said same equipement.
I have called 6 times now and held for over 20 minutes each time and had to finally hang up each time. After fighting with the ambiguas sight that does everything it can to avoid letting a customer chat with a person that can help me I finally get a person to chat with. I was at work at the same time so I did not get back to the guy within a few moments and he cancelled the chat # 01041376694. Now I can't get back into the chat. THIS IS INSANE VERIZON!!! Do you understand that I am not just an unhappy customer; I am becoming a hostile customer to your organization as I will be telling everyone I know about this insanely poor service, billing and inability to get help.
Eventually your going to do this to enough customers and Verizon will be a shadow of what it once was.
I know that I will probably not hear from anyone as I am now on hold for 10 minutes now waiting for a human to talk to. Will probably have to hang up soon when a customer comes into office and yet again not have issue resolved. Thinking about looking into legal options if your organization damages my credit from your collection agency antics. Your choice verizon. I don't even care if you just cancel all the service now. But you mess with my credit and I will seek all legal rememdy.
Sincerly,
Extremly Disgruntled Poorly Treated Customer

cpshipley,
Since we haven't heard back from you or have received a form submission as requested in your private support case, it appears assistance is no longer required. If you need any future help with your Verizon service, please make a post here on the forums so we can assist.
Anthony_VZ
**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**
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Replacement battery nightmare (poor service rant)

I just wanted to share a service nightmare I've had with Apple recently.
At the beginning of August, I noticed that the battery for my MacBook Pro was warped, and learned about the battery replacement program. The battery quickly became unusable, and I had to remove it from the laptop. I signed up on August 5 to receive a replacement. DHL Courier contacted me on August 14 to say they had received incomplete shipping information from Apple. They delivered a package to me on August 16, but it turned out to be an incorrect part. Instead of a MBPro battery, I received a PowerBook power adapter. I contacted Apple Care, and they promised to have a new one sent. I waited 3 weeks, it did not arrive. Contaced Apple Care again. They said they had no record of my contacting them. So I ordered yet another replacement battery, for which I am still waiting. Called them on Thursday (Sept. 28) to inquire. Was told they have no visibility into shipments for the battery replacement program, and that I could expect to wait an additional 4-6 week. Told them I needed to use my laptop for an upcoming business trip, could they speed the delivery? They said no, it would not be possible to speed the delivery . I said "thanks for such attentive service". So what did I do? I ordered a battery through the Apple Store, which was delivered to me this morning via FedEx, within 48 hours.
This experience is my first of receiving poor service from Apple, and I'm a little shocked. Anyone else having similar problems?

i have had bad experiences at the apple store because or moron geniuses... i did the battery replacement program and got my new battery in about 15 hours via DHL.
My power cord broke, and i took it to the apple store. asked for replacement covered under warranty. the moron.. i mean genius tells me its not covered and offers to sell me a $150(or so) power adapter. I told him "*** that". I go home, call apple care, they inform me it is covered, and sent me a new adapter in same time... about 15-20 hours via DHL. I LOVE APPLE CARE! HATE THE MORONS AT APPLE STORE WALNUT CREEK.

Address for Complaints on Poor Service

I'm looking for an e-mail address or physical mail (aka "snail mail") address I can use to submit a complaint regarding Verizon Online's (DSL in my case) horrid customer service. The Verizon website does not provide any useful information on this. I want to be sure that someone beyond the poorly trained foreign sub-contractors are aware of what poor service they are providing. There seems to be no sense of accountability or concern when customers are not happy. If someone has an e-mail address or mailing address for the manger responsible for support in the Southern California region, I would greatly appreciate it.

We had a bundled package with Verizon for 5 years. When they kept hiking up our rates and refusing to negotiate a new package with us, we cancelled. If you do choose to cancel: beware!! Their shady practices and incredible incompetence may just lead you on the same route we found ourselves on with them. Since January 7, 2012 I have called and called and called regarding our account. Apparently we had TWO accounts with them--one for our landline and the rest for our internet and TV. For 5 years we only ever received one bill, but when we cancelled we suddenly had two accounts. The rocket scientist, "Angela" who handled my cancellation only cancelled the phone service and we kept getting bills. Finally "Mr. White" figured out what "Angela" had NOT done and claimed he would cancel BOTH accounts retroactively. We then started receiving a credit statement from one account in the amount of $83.40 and a BILL on the other account in the amount of $83.40. The amazing accountants Verizon employs are apparently incapable of putting those two numbers together and coming up with zero. Everytime I called I was assured the situation would be taken care of and to "disregard" the bills. On 3/20/2012 "Melissa" in Financial Services said she would take care of it and would CALL ME if she had any problems zeroing out the balance with the credit. She never called, so I assumed she had done her job. My mistake! Yesterday we received notice in the mail that Verizon has sent us to a collections agency for $83.40. Well, if we have a credit on our account of $83.40 and have had this credit since January, I think I should take THEM to collections for that!!!! Why can't these **bleep** just put the two accounts together (the way we were billed on them for 5 years) and see that we OWE THEM NOTHING! I am absolutely livid. I spoke with another "supervisor" last night who assured me he would take care of the problem. I asked for this in writing. He sent me a standard Verizon email about how to pay my bill online. Really???? I have reported this company to the Better Business Bureau and, should they use this to attack my credit rating, I will hire a lawyer. Run, don't walk, away from this unethical, incompetent company. I don't care if they come up with the sweetest deals in town in the future, I will NEVER USE ANY VERIZON SERVICE AGAIN!

BT Infinity issues and poor service

I reported an issue with the Infinity team that I can not access the internet several times a day and the only solution is to switch off the hub for several minutes and then switch it back on.
After several calls to the helpdesk and not being provided with any information as to the 'fixes' which have been applied I was in a call yesterday for 15 minutes waiting for my call to be escalated as I requested. The call was cut off! I actually got a call back and an apology! I said that I had spent too long on the phone 'waiting' for someone to explain what had been done to date to attempt to resolve my issue but no answers were provided. I was informed that the case had been closed! I questioned why and was informed that someone had spoken to my wife and closed the case. This is incorrect as nobody has spoken to my wife and she would not state the issue had been resolved has it clearly has not!
I was promised yesterday that a supervisor would phone me back to discuss the case as I am not happy at all. This poor service is costing me money as I am not capable of working without the broadband connection!
I would like someone to take ownership of my issue and provide me with the service I expect from paying for this premium service!
I've just looked at the closed case which I was informed had been re-opened I can see no update and that it is still closed!
Please open it now and provide an update as promised on several occasions.
VOL011-49442052268
Regards
A very unhappy customer.

JasonT wrote:
I reported an issue with the Infinity team that I can not access the internet several times a day and the only solution is to switch off the hub for several minutes and then switch it back on.
After several calls to the helpdesk and not being provided with any information as to the 'fixes' which have been applied I was in a call yesterday for 15 minutes waiting for my call to be escalated as I requested. The call was cut off! I actually got a call back and an apology! I said that I had spent too long on the phone 'waiting' for someone to explain what had been done to date to attempt to resolve my issue but no answers were provided. I was informed that the case had been closed! I questioned why and was informed that someone had spoken to my wife and closed the case. This is incorrect as nobody has spoken to my wife and she would not state the issue had been resolved has it clearly has not!
I was promised yesterday that a supervisor would phone me back to discuss the case as I am not happy at all. This poor service is costing me money as I am not capable of working without the broadband connection!
I would like someone to take ownership of my issue and provide me with the service I expect from paying for this premium service!
I've just looked at the closed case which I was informed had been re-opened I can see no update and that it is still closed!
Please open it now and provide an update as promised on several occasions.
VOL011-*********
Regards
A very unhappy customer.
Hi there,
Firstly, I would advise you to edit out your VOL number from your post for security reasons.
Also, if you follow this link, it will allow you to fill out a "Contact us" form for the mods. Please remember to include all your account details in this and the mods should pick it up and contact you back.
I hope this info helps.

Poor Service the whole nine yards

On Saturday, March 29, 2014, I purchased a "Deal of the Day," a Samsung Gear Watch and selected a pick up from Best Buy on Monroe Street in Toledo, OH. I live 28.1 miles from this location, but I happened to be passing it later that day. I got a confirmation email stated that my item was ready to be picked up. When I arrived, I went to the Customer Service Counter, where I have picked up other "Deal of the Day" purchases. The lady helping me, spent 15 minutes looking for my order, which she could not find even after asking for help. Between the two employees, they figured out to ask someone else where my item that was alreay purchased was. It was being held with the cell phones. They alerted the people I was coming over. I waited 15 more minutes while I watched a tech agent at the Samsung counter lounge on the counter, and four employees helping two customers. Once I finally got someone to help me, He pulls out my purchase, set my item down on the counter, and then, proceeded to tell me he couldn't ring me up because he didn't know how to check me out. He did check me out after another 5 minutes when he realized none of the four employees next to him would help. Anyone totaling my time yet? We're at 35 minutes and counting for a "Deal of the Day" pick-up. After all said and done, 40 minutes later I left the store even though I already had an email stating it was ready. Clearly it wasn't ready and neither were the employees prepared to handle customers that day. Lesson #1: Don't pick a Best Buy because you know you will pass it when you know there is a better one just down the road.
I digress to my purchase. I get it home, and I open it up to find it doesn't work. This brand new item doesn't work. Seriously? What was the point of spending 40 minutes in a store for an item that doesn't work? Great...so here comes part two.
I decided to go back to a familiar Best Buy on Freemont Pike, Perrysburg, OH. It is 12.3 miles closer than the first one. I take my item in, get my sticker at the door, and I'm being helped before I even get over to the Customer Service Counter. I tell them that it doesn't work, and the lady sends me over to the Samsung counter where they test it. He tells me it will take about 10 minutes. It takes him 3 minutes trying a combination of solutions for him to also determine the watch doesn't work. He says they don't have the same color in stock, and he asks if a different color is ok. He goes and gets another watch and takes me back to the Costumer Service Counter, and the lady proceeds to ring me back up. She gets half way through it and calls over a manager, and then informs me it will cost me $100 more to exchange the watch. The lady and the manager converse for a few minutes trying to problem solve so I don't own them $100 more to exchange a DEFECTIVE watch. Here were their solutions: 1. Just return the watch or 2. Drive 11.2 miles where another Best Buy (neither of which I have previously entangle with for this watch) where they have 3 watches that I can exchange them. Here is the catch, they can't ask them to hold the item till I get there because there are no holds. I guess I'm not like most Best Buy customers because I didn't have time to drive an addition 22.4 miles round trip out of my way because I had to go to work. Mind you, these people were as nice as could be, and I didn't have time to argue. Since I was unable to spend my day doing the leg work to find a watch that did work, I returned the watch per the options I was given.
I am now without a watch, and I am one unsatisfied customer. One of the things that store #2 mentioned was that "Deal of the Day' purchases are online purchases. With that in mind, I called the number. After explaining my situation, I filed a complaint with the first store for poor service, and then I asked her how I can resolve this problem to get a working watch. Her only option was she could sell me the same watch for $100 more than I paid for it minus $10 for inconveience or something. After a heated debate and no resolution. She had not one solution to the problem and no answer for how to avoid this situation. Here were some of the question she, a representation of the corporate office of Best Buy, could not answer,
1. Why can I not exchange my watch for one that works?
2. Why was I told that I had to either drive out of my way or just return the watch because the watch never worked to begin with?
3. Why did it take me 40 minutes to pick up an item that I already received an email stating it was ready?
4. If the product I purchase is defective, and I cannot exchange it for one that works, How can you justify selling an item that doesn't work?
5. Why will you not price match your own sale?
6. If I decide to make another "Deal of the Day" purchase, can you garuntee that it will work or I can exchange it for one that works?
7. Are you stating that you do not garuntee "Deal of the Day" items are authentic and not defective?
8. If you are corporate, do you stand behind the ordeal that I have endured just to purchase a watch?
What's the answer to all of these questions? It's a simple one, I will continue to call the coporate office daily until this matter has been resolved. If anyone has a better idea how I can get a watch that works for the same price I paid, I am all ears.
What has happened to Best Buy?

Dear bwbtheatre,
I know the “I can’t wait to get it home, rip it open, and start playing with it feeling”, but to do so and find out that it doesn’t work must have been frustrating. I’m glad that you were able to get better customer service upon your visit to the Perrysburg, OH store. If only the circumstances as to why you were there had been different. I appreciate you calling in to leave your feedback about the first store and it pains me to hear that it didn’t end with a desirable resolution for you. No need to call in every day, I will be your single point of contact to assist you in getting another Galaxy Gear. I hope to answer all your questions with this post.
(1) Due to your order being a Deal of the Day offer, the system wouldn’t do an even exchange if it’s not for the same exact sku on the same day of the offer. However, your situation was a little different due to the fact that you had a defective product. (2)The Perrysburg store could have performed the exchange and created order for In Store Pickup. This way, you could pick the new one up, at your convenience, from the store that showed stock of your desired color. They even could have had it shipped to you for free if that was desired as an alternative.
(3)Your first visit, at the Toledo store, should have been much quicker because normally all product would be kept at the Store Pickup area. A reason for keeping those smart watches in Best Buy Mobile might be, with a Mobile Associate performing the pickup, they could make sure you walk out working with your new smart watch paired to your phone.
(4/6/7)In the mass production process, there are bound to be “lemons” that turn up in the process, this is why we offer our Geek Squad Protection and also why manufacturer warranties exist. It wasn’t a question of, can we exchange it for a working product; it was more, what is the best way to do so? (5)When the store realized it was a Deal of the Day order, they should have made sure to process an exchange like I said. Normally, we wouldn’t price match backwards to a previous sale.
(8)This experience should have been a lot more efficient for you; therefore, I want to make sure both the Toledo and Perrysburg stores get your feedback. I am going to reach out to you via private message to gain some more details from those visits as well as your order. To check your private messages, click on the envelope in the upper right-hand corner while logged into the forums.
Warmly,
JD|Social Media Specialist | Best Buy® Corporate
Private Message

Poor Service From BT - Installation [or Lack of It...

Order placed on:
Tue 03 Sep 2013 for Unlimited BT Infinity 2
Appointment for 12 September 2013 between 0800 and 1300 made
6 September 2013 email You've got equipment on the way
When: 10 September Time Between 7am and 6pm
Monday 9 September 2013 at 7:18 email BT Here Get ready: our engineer’s here soon. Appointment for 12 September 2013 between 0800 and 1300 confirmed
Text at 10:17 BT here. A reminder for you. Your broadband engineer will visit on 12 September 2013, arriving 8am to 1pm etc.
Text at 10:50 BT here. A reminder for you. Your broadband engineer will visit on 12 September 2013, arriving 8am to 1pm etc.
Wednesday 11 September 2013 at 4:14 email BT Here Get ready: our engineer’s here soon. Appointment for 12 September 2013 between 0800 and 1300 confirmed
Text at 11:09 BT here. A reminder for you. Your broadband engineer will visit on 12 September 2013, arriving 8am to 1pm etc.
Text at 12:22 BT here. A reminder for you. Your broadband engineer will visit on 12 September 2013, arriving 8am to 1pm etc.
Thursday 12 September 2013 No engineer arrived between 8am and 1pm. No call received to explain. In mid afternoon I contacted 0800 800 150 and discovered that the engineer had no record of my appointment. This was explained away as a technical fault with the computer. A right old load of **bleep** and bull in my view. I was told that someone would ring me within 24 hours. Over 24 hours later I’m still waiting for the call.
Poor service.

Hi Davidwalkerbatley
Sorry for the experience you have had so far.
Please fill out the contact us form in my profile you will find it in the section 'About Me'
Thanks
Stuart
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

I just brought my MacPro in for service and they replaced my hard drive. However, now my disc drive has suddenly stopped working! Is there anything I can do to fix this without having to take it back in for service, again!?

The nearest service center is 2 hours from my house and my computer isn't under warranty anymore, so I need alternative options. I'm just frustrated that my disc drive was totally fine until AFTER I took it in for service. I just paid a lot of money for a new hard drive from the apple store and now my disc drive has suddenly stopped working correctly. I tried with multiple CD's and DVD's...loading a disc, but my computer would just make a weird loading noise and then eject the discs. Now it has started fighting taking the disc, so I have stopped trying. Is there anyway to fix this problem without taking it in for service again and paying another boat load of money?
Thanks in advance for your help!

ShelbyMackenzieLynne,
when you say that your disc drive is damaged, do you mean your MacBook Pro’s hard disk drive, or do you mean its SuperDrive (the CD/DVD drive)?
When you’d updated your MacBook Pro to Mavericks, did the installation succeed, and subsequently freeze up? Or did it freeze up during the Mavericks installation?
Which version of OS X was installed on your MacBook Pro before you’d installed Mavericks?
Are you currently able to boot into the Mavericks recovery partition? To see if you can do so, hold down a Command key and the R key while starting up your MacBook Pro.

How do I report poor service?

The 4G service along the UP-NW Metra Line from the Cumberland stop in Des Plaines, IL all the way to Ogilvie Transportation Center in Chicago is unacceptably poor. Recently, both data and voice service have been failing between the Jefferson Park and Clybourn stops. I would like to know how to report this issue as I use the line Monday - Friday and I attempt to do all of my online business while on the train so I can focus on other items when I return home.

I think my initial concern about weak signal has been coupled with poor service as described here.
The network congestion likely does not affect the weakness in 4G signal as decreases and drop out are predictable as it happens in the same stretches of my commute. Also, I travel in my car at higher rates of speed than in the train and I do not suffer from the same oscillation of signal strength between full and complete drop out. I have spoke with a couple other commuters and they have expressed the same issues with poor signal.
The frustration is mounting as I pay a premium for "America's Most Reliable 4G Network." If my service get interrupted when I do not pay, it is only fair that I should be able to interrupt payment when my service gets regularly interrupted.
My contract is up in December. I have been a Verizon customer for over 9 years, and I might consider looking for a different carrier that will be able to provide a more reliable signal, or possibly the same quality signal at a more reasonable price.

Rude Customer Services AGAIN!

Hi Everyone,
Not sure what everyone's expereince is with customer services but today another argument and poor service from BT to the point of not wanting to be a BT customer ANYMORE! This is not exceptable behaviour from anyone no matter BT customer services. Can i get someone from a UK based customer service team contact me ASAP please.
Thanks
Mark

Hi Rockyuk,
Welcome to the community forum and thanks for posting!
Sorry that you've had a poor experience. Send us over your details and we'll get you sorted from here. Click on my username and under the "about me" section of my profile you'll see the link to get in touch with us.
Cheers
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Poor service again.......

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