Poor Source playback, footage or software issue?

Hi All -
I'm using Premiere Pro CS 4, and just getting started learning the ins and outs of the new production equipment purchased by our department. We have a Canon VIXIA HFS100 tapeless format HD camera and now Premiere Pro CS 4. I've worked a little with FCP before, but this is my first to video production with Adobe software.
I've created a new Project and imported the AVCHD files into the project folder. Here is where my problem arises: during play back, the video playback is strange. There seems to be slight frame-tearing, or pixelization or something (I apologize, I don't have much knowledge for terms, etc). It's just that we shot it at 12Mbps and I assumed it would be great quality.
Does anyone have any experience with this? I've deduced that it could either be a compression issue (not that I compressed the files or anything), a mishandled codec, or maybe just a function of Premiere to "quick preview" the clips (ie upon export it would be a much better quality).
Thanks for any help!

AVCHD requires an "extreme" computer to edit... such as an Intel i7
What may help is to convert AVCHD to HDV http://forums.adobe.com/thread/390605?tstart=0
A link with many ideas about computer setup http://forums.adobe.com/thread/436215?tstart=0
Work through all of the steps (ideas) listed at http://ppro.wikia.com/wiki/Troubleshooting
If your problem isn't fixed after you follow all of the steps, report back with the DETAILS asked for in the questions at the end of the troubleshooting link

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PC Card not recognized - hardware or software issue?

Hello All,
this is my first post to this forum. I own a PowerBook G4 (late 2005) since February 2006, but still do consider myself being new to the world of Mac.
Most questions in this forum get good and detailed answers. That's why I hope someone here can help me with some issue regarding my PowerBooks PC Card slot. Thanks in advance for reading this.
I can't get some special PC Card to work. I'm not sure if it's an hardware or a software problem. For now, I guess it's an hardware issue with the PC Card slot. Regarding this, my Apple Service Provider told me, they will charge me a fee of 90 (Euro-)bucks, if their result of checking the PowerBook is, that the PC Card slot has no hardware damage and needs no repair. I'd like to have some more certainty before paying this for no reason.
Some facts:
* The PC Card is an Option GlobeTrotter HSPDA 7.2 READY DataCard
* This data card proved to work well in a linksys WRT54G3G router
* I installed a vendor specific driver/kernel extension/whatever that came with this card
* When the data card is inserted, it seems to get power from the pc card slot, since some lights on it start to flash
* At the same time a message occurs in system.log:
'Unable to create cardbus nub for socket 0'
* The card +does not+ appear in System Profiler
Provided that a pc card slot works correctly: Does system profiler at least displays an entry in section 'PC Cards', even if a certain card is not supported?
I'd like to ask you to tell me what you think. Please make a guess, if it's an hardware or a software issue, and let me know for what reason.
Thank you!

Hi eww,
thank you, any help/hint/idea is appreciated, cause I ran out of ideas myself.
I bought the card from a company called nova media: http://www.novamedia.de/epages/e_produkte_gt_hsdpamac.html. Novamedia develops drivers and connectivity software for those data cards by Option, and sell them bundeled with hardware. So I'm pretty sure this card basically works on PowerBooks. Their support answered several of my questions, and even developers got involved, but at the end they couldn't say for sure if it's their drivers or my PowerBooks fault. They never had this kind of error before.
Entry 'PCI Cards' in System Profiler shows 5 devices, no matter if the card is inserted or not:
Entry 1 ... is a network controller
Entry 2 ... Card: TXN,PCIXXXX-00, Type: cardbus, Bus: PCI, Slot: PC Card
Entry 3-5 ... USB20 devices
I had a look at the darwin source code (http://www.opensource.apple.com/darwinsource/tarballs/apsl/IOPCCardFamily-45.tar .gz) for the cardbus stuff and even found the log statement, but beyond that, got no clue from it. Unfortunately I'm neither a C programmer nor a device driver expert.
I guess, the best thing is to bring the PowerBook to my Apple Service Provider now. I'll leave a message here in 1 or 2 weeks what the results were. Currently I need my PowerBook very bad and can't do without it for several days.

I have an AMD Sapphire 7950 3GB GPU and Creative Cloud, but Mercury Playback still says software only

I have an AMD HD Sapphire 7950 3GB GPU and Creative Cloud, but Mercury Playback still says software only. I thought CC allowed you to bypass the "whitelist" even though my card is listed as supported here on the site. Playback without it jerky on 4k footage, even at 1/8 resolution.
I'm running Windows 8
AMD 3.3ghz 6 core processor
32GB DDR3 1600 ram
Scratch drive is solid state
1) How do I enable Mercury and
2) Should CC being having this much trouble editing 4k?

Ask in the Premiere Pro forum.
Mylenium

There's no music in my device (ipod touch) after restoring content because of a software issue. music is available in my laptop's cloud though. how do i restore music in my device?

there's no music in my device (ipod touch) after restoring content because of a software issue. music is available in my laptop's cloud though. how do i restore music in my device?

hi! an error message showed on my device last week and Apple support helped me restore the software on my device. Syncing went well and all my apps were available after. However, when I looked at my music in my device, it did not contain anything. The songs were in Itunes on my laptop and when I tried to play them they did not play. But, it says music is available for my account in the cloud. When I switched to the cloud, I was able to play my music already. But everytime I synced, the music from the cloud are not transferred to my device. Most of the music that I have are from other sources. How do I download those again to my device? I tried what I did before which was to copy the song from my laptop then edit paste it to iTunes but this did not work like before when automatically it becomes available on my device.
pls help. thanks!

Selective restore to solve software issues

Hello,
My 2011 MacBookPro has been having software issues for about 6 months now and I've decided it's time to do a restore. But, I don't want to bring all my files from my backup in case the root of the software issue is in there. So, I want to just bring over my pictures, documents, music and photos. My question is what library preferences and setting files I should also drag over? Any recommendations on what specific folders to bring over would be much appreciated. Thank you for your help!

Ann Bens escreveu:
What if you nest the clips with effects first and then apply the warp?
The error still happens.
Let me explain somethings... in these clips with Warp Stabilizer effect, the bar render is Yellow but the image freezes with Mercury Playback Aceleration. I think my GPU cant render this. If I try to export, the message error is a generic "Error compiling movie. Unknow error". So, I tried to put any Distort video effect, the bar render now is Red, and I can playback and export, but the flicker issue occurs.
Hope these infos help.
Reggards
Diego

Speakerphone Volume: Hardware or Software Issue?

I went to the St. Louis Apple store earlier this week, with the plan of exchanging my iPhone for another one if I could find one with a louder or even usable speakerphone, since mine is the quietest even at maximum adjustment, that I have ever heard.
But, the Apple Genius I spoke to...although he was willing and ready to give me an exchange, let me try three different phones including his own personal one...and they were no better. He said it was the number-one issue that iPhone users complained about, and that Apple was very much aware that they had dropped the proverbial ball on speakerphone performance. He also said that it was a software problem, that would probably be remedied on a sooncoming update from Apple.
My question: Do you really think the speakerphone and earpiece volume problem with so many iPhones is a software issue (cured by an update), or do you think it's a hardware issue that cannot be cured by anything less than a new design on a new device?
I dearly hope it's a software issue...

A perfect example of why 'we', the users, are not a viable source of reliable information!
If this is such a widespread problem, Apple would have included a fix in the 1.0.1 update or would have released a seperate update to remedy the problem. It's been a month and a half since the iPhone came out, and since we know that high volume can be attained through the speaker when playing the iPod, a fix would have been really really simple and quick for the to do.
Who says? It might be incredibly difficult to engineer a software fix for this if, for example, the software interlinks a number of audio services. Do you know that it doesn't - that a simple and quick fix for the speakerphone wouldn't cause problems to other functions? No. It's not that you may not be right, but it's a guess, an assumption that because they haven't acted, it's a hardware thing.
2) The speaker is too close to the microphone. This is a huge design flaw, as the two are seperated by about only 1 inch. I think that were the speakerphone volume increased (which I am sure it can be through a firmware upgrade), it would create an infinite sound loop due to its close proximity to the microphone. The sound coming out of the speaker would be picked up by the mic, making the person you are talking to hear theyre own voice over and over.
Well that would point to it being a software thing, wouldn't it? That they have done something to impede volume from the speaker in phone mode that doesn't exist in iPod mode.
Mind you, the supposition that it is done at all to prevent the risk of feedback to the microphone is also flawed. The speaker and mic are close enough together that even at the lowest volume, the mic will pick up the speaker and create echo. In use, all indications are that aside from an inevitably quieter voice at the other end (as is usually inevitable using speakerphones as a whole), there is little sign of a tell-tale echo.
It's not hard, by the way, to implement a noise canceling algorithm. Since the sound coming out the speaker is known, it merely requires that waveform to be inverted in the mic circuit. I have no idea if Apple have implemented such an idea, but it's quite feasible. Perhaps writing that is holding up a software fix for the speakerphone volume.... who know?!

My iphone 5 won't group text. I have group texting on. This is the fourth time this has happened and was told to restore my phone because it was a software issue.

I use group texting a lot. It has stopped working on my iphone 5. This is the 4th time is has happend. Twice I've had to restore my phone and twice the situation resolved itself. I was told that it was a software issue. Has anyone else had this problem?

SMS or iMessage?
What happens when you try to send a group message? Any errors?
Has a reset or restart of the device been tried?
What version of iOS on the device?

Having software issues, MBP mid 2012 won't boot

I recently had my MBP fail to boot, it would only load to a flashing folder with a question mark on it. I've had many suggestions as to what could be causing it, and so far I've disproven a couple. It isn't an issue with the hard drive, as I've run the extensive hardware test and everything checked out fine. Also, I took it in to geek squad since I had a membership with them and they also said the hardware was fine. They checked the SATA interface wire and it also checked out okay. They said that it was a software issue that was unavoidable, so they backed up my hard drive, wiped it clean, did something that they call "removing excess security titles," put the data back on my laptop and gave it back. It worked fine for all of 6 hours (6 total, only 1 hour of use) and then crashed again. The blinking "?" folder appeared again. Also, when I boot with the option key held, or command + R and then enter disk utility, my hard drive still does not appear in the startup manager or the disk utility window that usually lists hard drives found. "Macintosh HD" does not appear anywhere, and neither does "Recovery HD". The only drive I can get to show up is my external drive that I use for time machine. this means that I cannot select the drive (Macintosh HD) that I wish to place my time machine backup onto. Please let me know if anyone else has had this issue, and let me know if there are any suggestions on how to resolve this issue (preferred without taking it to apple store, dont have any near me.) Thanks in advance.
I posted a related question yesterday, so if you would like some more background info on the matter, you can read this one as well.
https://discussions.apple.com/message/26090958#26090958

Resolved this issue myself, and have decided to never trust Geek Suqad with any of my tech again. The issue was simply a faulty SATA cable. I didnt buy an external enclosure, but I did get a friend to let me pop the hood on his MBP and swap SATA's for a couple minutes. It booted perfectly to my desktop without any lag.
Reasons why Geek Squad will never see me again...
1. They charged me $80 for a data backup when I could have easily done that myself at home.
2. They misdiagnosed my problem as a "software issue." Gave it back and issue wasnt fixed.
3. Took it back in and they misdiagnosed it again. Since they determind the HDD was fine, they automatically      assumed it was the logic board and wanted to charge me $500-$600 on the spot to ship it to repair facilities and      have it fixed.
4. A 19 year old kid equipped with Google and Youtube (me) was able to diagnose, confirm, and repair something      in 1.5 hours that they couldnt even correctly diagnose in 4 days of working on it.
5.That "removed excess security titles" thing I mentioned... Yeah all they did was go into my applications and      delete one of my antivirus apps and my battery health app. They said that sometimes viral protection apps can      compete with one another and cause damage. That makes absolutely no sense to me!!
Needless to say, NEVER trust your computers with Geek Squad. They can't even correctly diagnose a faulty WIRE.
Lesson Learned: Always take Apple products to Apple technicians regardless of discounts elsewhere.

I had to reset my iphone 5 today because of software issues. what is the best way to restore all my apps?

I had to reset my iphone 5 because of corrupt software issues. now I am trying to restore my apps. So are returning. Some are not. Some are making me pay for them again! What is the best way to restor all the apps?

Sync them from your computer back to the iphone

Headphone jack no longer working - How to test if it is a hardware or software issue?

Hi, my headphone jack fairly suddenly stopped working. The speakers and the sound are fine, but when I plug my headphones in nothing plays. I see that the computer does recognize that headphones are plugged in, and it does change it to "headphones" instead of "speakers" under sound properties.
I don't remember installing any particular updates, but I did recently swap out my 4GB RAM to an 8GB stick. Not sure if the tech shop did something that might have ruined it. Does anyone know of a way that I can test whether it's a software issue or a hardware one?
thanks

Hi @svltn,
Welcome to the HP Support Forums. I saw your post regarding your concern about the audio jack not working. There is a good chance that is it not a software issue because then you won't get any sound from the speakers either. You can try setting the headphones as the default audio device if you haven't already. This third-party link will show you how. It is for Windows 7 but if you are using Windows 8 just search for Control Panel from your main tile page and the rest is the same from there.
Have you tried a different set of headphones or the current headphones in another device to see if it is the headphones themselves that are broken? I don't think it is the RAM but if you still have the 4GB RAM put that back in and see if the headphones start working again.
Please click “Accept as Solution ” if you feel my post solved your issue.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Thank you,
BHK6
I work on behalf of HP

My iPhone 4s will not charge in car or truck. It would appear after research that this is a software issue with ios5. Will there ever be a patch to correct this infuriating problem?!!!

My iPhone 4s will not charge in car or truck. It would appear after research that this is a software issue with ios5. Will there ever be a patch to correct this infuriating problem?!!!

Mine charges just fine, as does everyone's iPhone 4S that I know. Apple even sells a number of car chargers that are certified to work:
http://store.apple.com/us/browse/home/shop_iphone/iphone_accessories/car_audio
Perhaps there is a problem with your charger or the outlet you're using in your car/truck.

Keyboard and trackpad unresponsive - software issue

Hey guys, first time on the forum but I have quite a severe problem.
After a forced shutdown (stupid I know) when I try to use my MacBook the keyboard and mouse are unresponsive (even the caps lock light doesn't work). I know this to be a software issue because I tried using a Linux boot disk to rescue my data, however I couldn't find the HD using this method. I have also tried using a USB mouse but again to no avail. Does anyone have a fix? If not any way to backup my data before trying to reinstall leopard? (I am running the latest leopard update).
Thank guys.

I am having a similar problem, all except i didn't force shut down. i cant backtrack to the ver. from my install disk because i cant open it due to the fact my mouse and keyboard don't work. i've tried a usb key/mouse combo and they don't work either. any suggestions would be appreciated

Keyboard does not connect - have narrowed to a software issue as it works in safe mode, but do not know how to resolve the software issue

I was in the process of connecting a Razer Blackwidow USB keyboard to my iMAC and something went wrong.
The new keyboard doe not respond and now my bluetooth keyboard does not work either. No connectivity whatsoever.
I've tried a number of things, including resetting the PRAM / NVRAM and SMC (interesting that the computer responds to the keyboard commands that are required to reset the PRAM). I also checked all the universal access setting to make sure nothing was interfering with normal keyboard operation.
btw, blutooth seems to think the keyboard is connected I get a gree light. I can even go through the process of unpairing and pairing and it allows me to type in the numberical code to pair the keyboard, but after that, it still does not work.
When I start the machine in safe mode, the keyboard works fine. So I've narrowed this down to a software problem. I tried to go to another user account to see if it's just associated with the current user, but since I have no keyboard connection at all, I can't type in a password, so that's no good.
I've eliminated a number of applications that I have recently installed (including the Razer set up app) that might interfere with keyboard operation, but no luck.
Any suggestions on how to go about tracking down this software issue?
Thanks - musikman7

Please read this whole message before doing anything.
This procedure is a diagnostic test. It won’t solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
Third-party system modifications are a common cause of usability problems. By a “system modification,” I mean software that affects the operation of other software — potentially for the worse. The following procedure will help identify which such modifications you've installed. Don’t be alarmed by the complexity of these instructions — they’re easy to carry out and won’t change anything on your Mac.
These steps are to be taken while booted in “normal” mode, not in safe mode. If you’re now running in safe mode, reboot as usual before continuing.
Below are instructions to enter some UNIX shell commands. The commands are harmless, but they must be entered exactly as given in order to work. If you have doubts about the safety of the procedure suggested here, search this site for other discussions in which it’s been followed without any report of ill effects.
Some of the commands will line-wrap or scroll in your browser, but each one is really just a single line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, and you can then either copy or drag it. The headings “Step 1” and so on are not part of the commands.
Note: If you have more than one user account, Step 2 must be taken as an administrator. Ordinarily that would be the user created automatically when you booted the system for the first time. The other steps should be taken as the user who has the problem, if different. Most personal Macs have only one user, and in that case this paragraph doesn’t apply.
Launch the Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ If you’re running Mac OS X 10.7 or later, open LaunchPad. Click Utilities, then Terminal in the page that opens.
When you launch Terminal, a text window will open with a line already in it, ending either in a dollar sign (“$”) or a percent sign (“%”). If you get the percent sign, enter “sh” (without the quotes) and press return. You should then get a new line ending in a dollar sign.
Step 1
Copy or drag — do not type — the line below into the Terminal window, then press return:
kextstat -kl | awk '!/com\.apple/{printf "%s %s\n", $6, $7}'
Post the lines of output (if any) that appear below what you just entered (the text, please, not a screenshot.)
Step 2
Repeat with this line:
sudo launchctl list | sed 1d | awk '!/0x|com\.(apple|openssh|vix)|edu\.mit|org\.(amavis|apache|cups|isc|ntp|postfix|x)/{print $3}'
This time, you'll be prompted for your login password, which won't be displayed when you type it. You may get a one-time warning not to screw up. You don't need to post the warning.
Note: If you don’t have a login password, you’ll need to set one before taking this step. If that’s not possible, skip to the next step.
Step 3
launchctl list | sed 1d | awk '!/0x|com\.apple|edu\.mit|org\.(x|openbsd)/{print $3}'
Step 4
ls -1A /e*/mach* {,/}L*/{Ad,Compon,Ex,Fram,In,Keyb,La,Mail/Bu,P*P,Priv,Qu,Scripti,Servi,Spo,Sta}* L*/Fonts 2> /dev/null
Important: If you synchronize with a MobileMe account, your me.com email address may appear in the output of the above command. If so, anonymize it before posting.
Step 5
osascript -e 'tell application "System Events" to get name of every login item' 2> /dev/null
Remember, steps 1-5 are all drag-and-drop or copy-and-paste, whichever you prefer — no typing, except your password. Also remember to post the output.
You can then quit Terminal.

Lion 10.7 Only Boots in Safe Mode. Is This a Hardware or Software Issue?

Hi. On my iMac late 2009 i7 8GB bought last March only. I reinstalled Lion (I didn't erase the whole disk because I have Boot Camp Windows and I have filed there) and it can only boot in safe mode if I use the Mac's built-in EFI bootloader (where you have to press option on restart) menu then press shift after choosing the iMac OS X hardisk. I've been trying to fix it for around 4 days now today. I'm tempted to take it to the authorized Mac shop but that could take weeks to months in our country. If I let it boot normally, it would seem to have a kernel panic and would stop at the white/gray screen. Verbose mode showed that is stopped at something 10 of these like: nstat fail.
Is this a GPU hardware problem, specifically the 3D element of this 4850M GPU? I'd like to do load each kext, each extension manually but I can't find them in Lion. When I use the Lion DVD or the Lion Recovery partition, it's very sluggish, every click and process takes 20 seconds to minutes. If I try to boot in Linux, Snow Leopard DVD or Snow Leopard external hardisk, there seems to be a kernel panic. It's either just a black screen or a garbled screen.
I want to erase/format the iMac's hardisk but in Safe Mode, it can't be mounted even if I use Disk Utility. If only there's a way to force it to mount, I can save some Windows 7 file to one of my external hardisk or flash drive. Does anyone know of an app or program that can mount NTFS files on Lion's Safe mode?
If it's a Lion bug, has Lion somehow corrupted the Mac's built-in (hardware not the EFI partition in the hardisk) EFI or somehow corrupted the Mac or GPU's ROM? Could it be a new OS X virus? Should I then perform in Safe Mode to flash the GPU ROM and the Mac's ROM again (I have the latest)?
Do you think if I erased the whole drive, reinstalled it again with either Snow Leopard (assuming it doesn't boot into a garbled screen) or Lion things will go back to normal?
Has anyone experienced something like this? What was the culprit (was it a hardware or software issue) and what was the solution?
Gbu.

Hi thanks for all the concern and replies. I've tried all that.
I had just got it back from the shop last Friday. It was there for around two weeks. It was a faulty GPU (when you see garbled display that's consisten when booting it the GPU). I have a strong feeling it's related to the Lion install 10.7 or 10.7.1 and may be similar to reports of Mac laptops overheating. It's good the GPU is removable, it might have taken 3 week or a month if it had been the whole board.
It's a blessing in disguise though as with all or most cases because I also got to have the LCD replaced for excessive backlight bleeding (in my opinion), the dead pixel from the previous LCD isn't there anymore (though under the glass there're some smudges but nothing crucial). The backlight bleeding is still the same though in my opinion but at least it's new.
It's a great thing I bought Applecare. I didn't buy it for the iPhone because that's more durable (my iPhone 3G's 3 years old now and it's still solid. Although there are scratches and a crack at the back at the bottom, got sqeezed under the table I think when I sat). I think Applecare is a good recommend for things that get hot like desktop and laptop Macs(are the iOS considered Macs btw?) which are twice or thrice the price of iOS devices.
Gbu.

My iphone 4 ios 7.0.2 wont detect 3g even after i restored it to factory settings.its a software issue Pls help . I tried using another phone ang 3g works though

Pls help...my phone just stopped detecting 3g, i called my provider and said that its a software issue. I did try restoring it to factory settings but no luck. Anybody can help me pls.. I would gladly appreciate it :(

Hi and i appreciate your help. Its been updated to 7.0.4 now but still no luck here :(

Poor Source playback, footage or software issue?

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