Poor speed and fluctuation performance

Hi just got infinity 2 installed on 02/09/14 and experiancing poor speeds. getting on average 20Mb Dl and 12UL. I am 100meters from the exchange box, with new wiring to house and throughout. my profile is (see below) tried restarting router disconnecting everything etc but to no avail, is it possible that my profile needs to be reset. Any help would be greatly recieved. My neighbour is getting 78Mb Dl
Thanks 
Gregg
Telephone Number 019468xxxxx on Exchange EGREMONT is served by Cabinet 8
Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date  High Low High Low    
FTTC Range A (Clean)
80
80
20
20
Available
FTTC Range B (Impacted)
80
70.5
20
19
Available
WBC ADSL 2+
Up to 2
1 to 3.5
Available
ADSL Max
Up to 1.5
1 to 2.5
Available
WBC Fixed Rate
0.5
Available
Fixed Rate
0.5
Available
Other Offerings
Fibre Multicast
Available
Copper Multicast
Available

Is this normal from event log??? not .74 is my PC
22:12:09, 22 Sep.
OUT: BLOCK [9] Packet invalid in connection (TCP 192.168.1.74:57872-​>213.1.72.209:80 on ppp3)
22:12:04, 22 Sep.
BLOCKED 1 more packets (because of Packet invalid in connection)
22:12:02, 22 Sep.
OUT: BLOCK [9] Packet invalid in connection (TCP 192.168.1.74:57889-​>66.235.139.204:443 on ppp3)
22:11:40, 22 Sep.
BLOCKED 75 more packets (because of Packet invalid in connection)
22:11:38, 22 Sep.
OUT: BLOCK [9] Packet invalid in connection (TCP 192.168.1.74:57854-​>193.113.4.154:7778 on ppp3)
22:11:36, 22 Sep.
OUT: BLOCK [9] Packet invalid in connection (TCP 192.168.1.74:57856-​>17.158.10.43:443 on ppp3)
22:10:20, 22 Sep.
OUT: BLOCK [65] First packet is Invalid (TCP 192.168.1.74:57789-​>193.113.8.193:80 on ppp3)
22:10:18, 22 Sep.
BLOCKED 1 more packets (because of First packet is Invalid)
22:10:16, 22 Sep.
OUT: BLOCK [65] First packet is Invalid (TCP 192.168.1.74:57789-​>193.113.8.193:80 on ppp3)
22:09:59, 22 Sep.
BLOCKED 1 more packets (because of Packet invalid in connection)
22:09:58, 22 Sep.
OUT: BLOCK [9] Packet invalid in connection (TCP 192.168.1.74:57774-​>108.160.166.12:443 on ppp3)
22:09:44, 22 Sep.
BLOCKED 175 more packets (because of Packet invalid in connection)
22:09:42, 22 Sep.
OUT: BLOCK [9] Packet invalid in connection (TCP 192.168.1.74:57804-​>213.1.72.209:80 on ppp3)
22:09:42, 22 Sep.
BLOCKED 73 more packets (because of Packet invalid in connection)
22:09:42, 22 Sep.
OUT: BLOCK [9] Packet invalid in connection (TCP 192.168.1.74:57803-​>213.1.72.209:80 on ppp3)
22:09:34, 22 Sep.
OUT: BLOCK [9] Packet invalid in connection (TCP 192.168.1.74:57807-​>17.158.10.43:443 on ppp3)
22:09:30, 22 Sep.
OUT: BLOCK [9] Packet invalid in connection (TCP 192.168.1.74:57760-​>93.184.220.97:443 on ppp3)
22:09:26, 22 Sep.
BLOCKED 1 more packets (because of Packet invalid in connection)
22:09:24, 22 Sep.
OUT: BLOCK [9] Packet invalid in connection (TCP 192.168.1.74:57753-​>66.235.139.206:443 on ppp3)
22:08:00, 22 Sep.
BLOCKED 2 more packets (because of Packet invalid in connection)
22:07:59, 22 Sep.
OUT: BLOCK [9] Packet invalid in connection (TCP 192.168.1.74:57732-​>93.184.220.97:443 on ppp3)
22:07:33, 22 Sep.
OUT: BLOCK [9] Packet invalid in connection (TCP 192.168.1.74:57736-​>17.158.10.43:443 on ppp3)
22:06:46, 22 Sep.
BLOCKED 16 more packets (because of Packet invalid in connection)
22:06:44, 22 Sep.
OUT: BLOCK [9] Packet invalid in connection (TCP 192.168.1.74:57708-​>173.222.210.17:80 on ppp3)
22:05:54, 22 Sep.
IN: BLOCK [16] Remote administration (TCP 65.40.56.3:53978-​>86.153.86.212:80 on ppp3)

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  • High latency and poor speed tests lately

    For the past 4-5 days, I've been working with various Verizon techs to resolve a high latency/slow Internet problem.  Their ultimate solution was that they have no idea why it's doing this, and since I can reach a few websites at full speed and their line tests show I'm operating at full provisioning, it's not their problem.  "We can't control traffic outside of our networks."  Well, my results are also showing problems with the Verizon servers, so I would think they should be more concerned.  Most websites, however, exhibit the problem.  So I'm stuck, looking for a better answer than "go away."  Maybe some of you are experiencing a similar problem with latency or sporadic speeds?
    My provisioning is 20M/5M.  I'm in the L.A. area. (In the traceroutes below, I masked Hop 2 for privacy.)
    I've experienced this problem with 2 computers (1 desktop, 1 laptop), both using Ethernet ports; one test using wireless on the laptop.  I've plugged the router directly into the ONT coax to eliminate my house wiring as the culprit.  Westell 9100EM router.
    A few websites seem okay, and speedtest.net results always show provisioning at full speed to the L.A. server, but the problem persists when using the non-L.A. server.  With speakeasy.net, even the L.A. server exhibits the problem.  The latency gets worse as the night goes on, sometimes over 1000ms for some traceroute hops.  In the morning, it seems to be back to normal.
    Thanks for any help....
    Jeff
    Some examples...
    In the past 2 mornings, I've had good results:
    Speed Test (speakeasy.net, Los Angeles): ~ 19798K/4581K
    Speed Test (speedtest.net, Los Angeles): always shows full provisioning ~19.74M, 4.56M, 19ms ping
    Speed Test (speedtest.net, Dallas): ~ 19.81M/4.37M, 49ms ping
    Tracing route to www.l.google.com [74.125.19.104]
    over a maximum of 30 hops:
      1    <1 ms    <1 ms    <1 ms  myrouter.home [192.168.1.1]
      2     8 ms     7 ms     7 ms  xxxx.xxxxx-xxxxx-xxxxx.verizon-gni.net [173.55.xxx.xxx]
      3     8 ms    10 ms     9 ms  G4-0-6-1142.LSANCA-LCR-11.verizon-gni.net [130.81.140.122]
      4    11 ms    53 ms    11 ms  so-4-3-0-0.LAX01-BB-RTR1.verizon-gni.net [130.81.29.244]
      5    13 ms    12 ms    12 ms  0.so-1-2-0.XL3.LAX15.ALTER.NET [152.63.10.133]
      6    12 ms    11 ms    13 ms  0.ge-7-0-0.BR2.LAX15.ALTER.NET [152.63.116.157]
      7     9 ms    12 ms    42 ms  xe-11-0-0.edge1.SanJose3.level3.net [4.68.111.249]
      8    14 ms    12 ms    17 ms  ae-63-60.ebr3.LosAngeles1.Level3.net [4.69.144.52]
      9    21 ms    34 ms    35 ms  ae-2.ebr3.SanJose1.Level3.net [4.69.132.9]
     10    26 ms    19 ms    19 ms  ae-83-83.csw3.SanJose1.Level3.net [4.69.134.234]
     11    21 ms    22 ms    22 ms  ae-3-89.edge1.SanJose1.Level3.net [4.68.18.142]
     12    23 ms    22 ms    23 ms  GOOGLE-INC.edge1.SanJose1.Level3.net [4.79.43.146]
     13    29 ms    34 ms    22 ms  209.85.251.98
     14    20 ms    23 ms    19 ms  nuq04s01-in-f104.1e100.net [74.125.19.104]
    In the past 4-5 evenings, I've had poor results:
    Speed Test (speakeasy.net, Los Angeles): ~ 2441K/194K
    Speed Test (speedtest.net, Los Angeles): always shows full provisioning ~19.74M, 4.56M, 19ms ping
    Speed Test (speedtest.net, Dallas): ~ 8.28M/1.22M, 49ms ping
    Tracing route to www.l.google.com [74.125.19.105]
    over a maximum of 30 hops:
      1    <1 ms    <1 ms    <1 ms  myrouter.home [192.168.1.1]
      2     7 ms     7 ms     7 ms  xxxx.xxxxx-xxxxx-xxx.verizon-gni.net [173.55.xxx.xxx]
      3   531 ms   502 ms   514 ms  G4-0-6-1242.LSANCA-LCR-12.verizon-gni.net [130.81.140.162]
      4   519 ms   506 ms   530 ms  so-4-3-0-0.LAX01-BB-RTR2.verizon-gni.net [130.81.29.246]
      5   563 ms   564 ms   553 ms  0.so-1-2-0.XL4.LAX15.ALTER.NET [152.63.10.125]
      6   577 ms   544 ms   524 ms  0.ge-6-1-0.BR2.LAX15.ALTER.NET [152.63.116.153]
      7   477 ms   469 ms   459 ms  xe-10-1-0.edge1.LosAngeles9.Level3.net [4.68.63.129]
      8    11 ms    17 ms    19 ms  ae-93-90.ebr3.LosAngeles1.Level3.net [4.69.144.244]
      9   515 ms   559 ms   536 ms  ae-2.ebr3.SanJose1.Level3.net [4.69.132.9]
     10    20 ms    19 ms    19 ms  ae-83-83.csw3.SanJose1.Level3.net [4.69.134.234]
     11   524 ms   499 ms   544 ms  ae-3-89.edge1.SanJose1.Level3.net [4.68.18.142]
     12   490 ms   479 ms   464 ms  GOOGLE-INC.edge1.SanJose1.Level3.net [4.79.43.146]
     13    24 ms    22 ms    32 ms  209.85.251.98
     14    23 ms    22 ms   489 ms  nuq04s01-in-f105.1e100.net [74.125.19.105]
    Solved!
    Go to Solution.

    MisterJefferson, your problem looks to be with hop #3. That is a Verizon router just after the gateway router for you. This will need to be addressed by a Verizon Network technician. Your hops to your router and your hop to the gateway look fine. Verizon will need to reboot that second router or re-route your hops.
    Chernabog, yours is more difficult, you dont have any obvious big issue. However you do have a moderate jump at hop number 8. this is off the verizon network and is out on the internet. on one of the ATT routers. Unlikely you are going to be able to do anything about this. And as it is off the Verizon network, there would be nothing verizon could do about it either. Usually though, if it is a router needing rebooting, it will generally self correct after a few days. Or you could be unlucky enough to be going through a system that is overloaded or just plain old. This can be frustraiting. I myself play a lot of online games and if the server is in Washington DC (I'm in California) one of the hops I have to go through is in kentucky with sprintlink and their routers constantly give me a 500ms ping and I havent been able to get it corrected in over 4 years. Something we sometimes have to live with when it is out of our control.
    ====================================================================================
    Error exists between keyboard and chair.

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