Poor upload speed

I've recently moved and switched from Virgin Media cable broadband to BT (moved out of cabled area).
I've gone from 20Mb to about 7Mb, which I can cope with.
But 0.34Mb upload is truely awful! Surely this isn't the maximum speed!
Can anyone help?
Thanks

On ADSL2+, you can get about 1.1Mbs upload speed, if your exchange has been upgraded.
The other alternative is BT Infinity, if its available.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Similar Messages

Poor upload speeds via speedtest affecting iTunes match failure to upload new songs?

Hi Guys,
My itunes match is stuck at stage 3 - I only have a couple of albums worth of songs to update but it is freezing and eventually erroring saying it can't complete the request and times out.
generally it is fine with a 15,000 song library. My itunes is up to date. I have logged out and logged in and now I can't even see any of my icloud tracks, even though it says I am logged in...
My internet browsing has also become very sluggish. I have done various checks and the only thing I have noticed is that my upload speed via a speed test is 0.01 if am lucky which is very low seeing as I should be on around 5MB (via virgin media superhub)
Would this explain my Itunes match issue?
Any help or advice on these issues would be hugely helpful.
Cheers,
Dave,

Hi rhirons,
Unfortunately at present there isn't much I can suggest, you've pretty much covered off most of the troubleshooting there is for iTunes match. This is a common problem and has been ongoing since the beginning of the month affecting a lot of people. It appears to be an issue at the iTunes side and until Apple acknowledge there is a problem and fix it I'm afraid we're stuck.
I'd recommend contacting Apple Support online by going to https://getsupport.apple.com/Issues.action then selecting iTunes Store > Connecting & Downloading > iTunes Match
The more people that contact Apple to report the issue will hopefully will trigger a response to get the problem sorted.

Poor upload speeds

Hi
I had Infinity installed a week or so ago and since the momement the engineer turned on my mac and did a speed test the upload speeds have been shocking. The download speed is amazing though I was given a promise of 36 down and 8 up and so far the download has been constantly over 37 but with uploads between 0.19 and 1.5, the ping is pretty good at 17Ms to 22Ms
My connection is the fibre to the premises and the optical cable goes straight into the openreach Modem.
I use 2 imacs (both cabled to the home hub 3)
2 ipads (both wifi)
2 iphones (both wifi)
And all devices have this issue.
As a photographer I upload large files to clients and to dropbox etc and the slow upload is a problem, it was faster on the old bt adsl service I had even though my download spped was only around 5mbs.
Yesterday I was aso having some real issues getting web pages with time outs and pages needing multiple F5 to load them and even then ads etc on them not loading......seemed to be worse with pages/ads served from Google..... but i'm not sure if that's connected or just a general network issue, even though theres nothing in my area listed on the service status page.
Has anyone else had such low up speeds with FTTP ?
Thanks in advance

Hi, thanks for the replies
i don't think the speedtester beta is working correctly at the moment as i get the following results
37.65 downstream
0.00 upstream
261.50 ping latency
i did the test several times and the download is the same, the upload speed maxed at 0.19 but the ping got to over 400Ms
using the tester at speedtest.net i get good pings of 17 to 19ms and consistent 37mb download but real low upload
[URL=http://www.speedtest.net][IMG]http://www.speedtest.net/result/2052172475.png[/IMG][/URL]
I think i am on option one, it's fibre to the premises and in my case it's right the way into the modem , not a master socket so there's no copper wires involved.
The email i have with the expected speeds says 40mbs max down, 10 up max with 38 / 9.5 expected.
thanks

Bad Ping and poor upload speed

Hi,
My Ping has steadliy become worse over the last couple of months (50ms), have also noticed that my upload speed has gone from around 7m to under 1!
Have tried to restart the home hub but this has no effect.
Can anyone offer any help thanks

Hi Gamesmonkey,
Welcome and thanks for posting. can you give us so more information? Is there any noise on the line? How are you connected? Is it wired or wireless? How many devices are you connecting with? Can you try running a speed test including the further diagnostics and post up the results? I'm sure we can help with this.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

64 kbps upload speed

Hi,
My connection has been fine for ages but when I woke up the other day I noticed that the broadband light on my homehub was flashing yellow. I called BT support and the guy I spoke to said that my connection would be back on within 2 hours... it didn't happen, he also never called back when he said he would.
I then called BT again sometime later and spoke to someone different. After talking me through the script they asked if I was sure that my broadband was with BT and not Tiscali... I thought this was quite odd, why would they ask that? I've been with BT for years. Anyways, the advisor said they would check my line from their end and I should expect a call between 9am - 11am the next day. I never got the call but my connection started working again at around that time... although pretty badly. I then got a call sometime later in the day asking if my broadband was working, I said "yes, but it's slow" and the advisor said it may take a few days before it gets back up to it's usual speed and that it was a nationwide outage and that my number was one of the numbers affected.
I've left my homehub on for 24 hours and have only just recently reset it to see if my upload speed would improve, it hasn't... and gaming with such a poor upload speed is useless. My upload speed was around 320 kbps before the outage, is there any way I can get that back? Also my latency type has changed back to interleaved when it used to be fast.
Line state
Connected
Connection time
0 days, 0:14:36
Downstream
2,528 Kbps
Upstream
64 Kbps
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
14.9 dB / 5.0 dB
Line attenuation (Down/Up)
56.0 dB / 31.5 dB
Output power (Down/Up)
18.3 dBm / 12.4 dBm
Loss of Framing (Local)
12
Loss of Signal (Local)
1
Loss of Power (Local)
0
FEC Errors (Down/Up)
4911 / 0
CRC Errors (Down/Up)
36 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
2

Hi I suggest you contact the forum mods and ask them to reset your noise margin and also look at your upload speed and also put you back on fast path they should be able to get that sorted for you this is a link to them
http://bt.custhelp.com/app/contact_email/c/4951
they normally reply by email or phone within 72 hours
They are a UK based specialist team who have a good record at getting problems solved
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Very slow upload speed

Hi would like to know how I can get better upload speed on infinity. Current Download 21680 upload 550kbts/s
This has ever since I got infinity installed. Earlier on this year I got bt to check the line the answer from the engineer was that a section of the line is old aluminium cable, will bt replace this to copper or will they just let it be as this must be given more than myself poor upload speeds what if any thing can I do about this.
Was thinking of moving provider but as this would still run on the SHORT portion of aluminium cable I would have the same problem. Or would another provider request bt upgrade this section of cable.

This is the info from router it is not the home hub
HomeCloud
Logged in | FRITZ!Box | FRITZ!NAS | MyFRITZ! |
Overview
Internet
Online Monitor
Account Information
Filters
Permit Access
MyFRITZ!
DSL Information
Telephony
Home Network
WLAN
DECT
System
DSL Information
Overview
DSL
Spectrum
Statistics
Line Settings
Feedback
Negotiated connection properties
Receive Direction Send Direction
Max. DSLAM throughput kbit/s 25000 800
Min. DSLAM throughput kbit/s 12496 128
Attainable data rate kbit/s 21680 570
Current throughput kbit/s 21608 552
Seamless rate adaptation off off
Latency fast fast
Impulse Noise Protection 0 0
G.inp off off
Signal-to-noise ratio dB 7 6
Bitswap on off
Line attenuation dB 26 5
Profile 17a
G.Vector off off
Carrier record A43 A43
Error counter
Seconds With Not Remediable Errors (CRC)
Errors (ES) Many
Errors (SES) per
Minute Last
15 Minutes
FRITZ!Box 193 0 0.4 4
Central exchange 9 0 0.01 0
Refresh Help
View: Advanced | Contents | Manual | avm.de

Basic Questions on ActionTec MI424-WR Router - problems with poor download/upload speed

First, I will get to the point and ask my questions, then will explain what's happening - I'm interested in hearing whether the right actions are being taken to solve my problem.
1) After perusing the forums, I see frequent reference to the "Rev" version of the ActionTec MI424-WR Router. How do you find the Rev version? I have logged into the Router and in the "System Monitoring" icon, the Router Status lists my Hardware version as 'A'. Does this mean I have Rev 'A'?
2) What is Verizon handing out these days for Routers? Mine is being replaced, and I am wondering what to expect. I have Verizon FIOS Phone, TV, and Internet service, and have the 25/25 Internet service. Will they give me another MI424-WR? If so, what Rev level are they likely to give me?
Here's why my router is being replaced - opinions/comments/advice welcomed.
For the past year or two, I've consistently measured (via speedtest.speakeasy.net) about 30Mbs download, and around 22-25 Upload. Lately, I noticed that my downloads were quite slow, so I tested my speed at the above website, which I had not done in many months. I measured only about 2-3 Download and 1-2 up. Note all of what I am discussing hear takes place with hard-wired ethernet, NOT wireless.
I tried testing from multiple computers, running XP, Vista, and Windows 7. All getting consistently similar poor speeds. I verified my account still is supposed to have 25/25/ service, which I verified online.
Tried rebooting the router, no change. Then tried hard reset (pushing in the recessed button, holding it for about 20-30 seconds. After it reconnected to the Internet, I tested speed again. No change.
Interestingly, I tested wireless speed on the laptop I have. Speed is MUCH better, around 15 down, and 10-12 up.
I tried the speed optimization tool on two of my PCs, it made no improvement. Finally, got into an online chat with a Verizon Tech. He did some tests on the line, we repeated some of the things I already tried, and then he asked how old my Router was...I am pretty sure it is the original one I received when I first signed up for FIOS, around 5-6 years ago, which is one of the reasons I asked how to tell which rev level I had. So the tech concluded the problem was probably my Router.
I TEND to agree, especially because I recently had an "anomaly" on my network. My son complained one day that Internet was down. When I got home, I found out my NetGear Gigbit switch was dead, and two of my hard-wired ethernet network printers could no longer talk to the network. I replaced the switch, so now I am thinking perhaps the Router was damaged somehow. I have no idea what the cause of this anomaly was - everything that connects to my network was plugged into Triplite ISOBAR surge protectors, but that only protects AC power.
I would think a hardware failure would completely kill the ethernet portion of the router, not simply reduce speed, but I could be wrong. Anyone been through something similar to this before? I expect to receive the new Router next Thursday, so hopefully I should know by then, but still - what should the next steps be if the new router does not fix the problem?
Thanks for any comments, insight or shared experiences you might be willing to share...
Solved!
Go to Solution.

This is embarrassing.
Smith6612, you are absolutely correct, and you nailed it!
When all this mess started, I checked my Verizon account to make sure I was signed up for 25/25 Internet. I was.
I don't know what has happened, but after reading Smith6612's response, I went back to recheck my account. I was set up for 15/5! So, the speedtest measurements I have been getting the last couple of days are exactly what I should be getting. Two possibilities:
1) My Triple-Play bundle must have expired in the past two weeks by coincidence.
2) The Verizon tech may have changed my account profile when I worked with them online last week, although this was never discussed.
At any rate, Smith6612 wins the prize. It certainly explains the download/upload speeds I am getting. I have logged into Verizon and signed up for a new bundle. According to their website, my new profile should take effect Tuesday 1/10, so after that point, I should be measuring 25/25 again.
Thanks to all who responded to this thread. I will update this thread to confirm after Tuesday. I get nervous whenever I have to change anything with Verizon - although everything has worked fine for the past few years, we have so many services with them - Cell Phone, TV, Internet, and Home Phone, that I worry something will go wrong with the billing, but we'll see.

E4200 Poor Qos Upload Speed Detection

I've seen people with occasional issues like this in the past, but has anyone noticed that enabling auto detection of the upstream bandwidth in the qos tab results in a significantly lower than normal maximum upload speed? I have the Blast plan from comcast (20/2 sustained; 30/4 with powerboost). Here are the results.
With the Qos OFF:
Estimating capacity:
Upstream: 4163 Kbps.
Downstream: 29079 Kbps.
The measurement will take upto 2.5 minutes. Please wait.
Checking for traffic shapers:
Upstream: Burst size: 9894-9970 KB;
Shaping rate: 2090 Kbps.
Downstream: Burst size: 19571-19934 KB;
Shaping rate: 21280 Kbps.
Estimating capacity:Upstream: 4163 Kbps.Downstream: 29079 Kbps.
The measurement will take upto 2.5 minutes. Please wait.
Checking for traffic shapers:
Upstream: Burst size: 9894-9970 KB;Shaping rate: 2090 Kbps.
Downstream: Burst size: 19571-19934 KB;Shaping rate: 21280 Kbps.
With Qos on AUTO:
Estimating capacity:
Upstream: 1433 Kbps.
Downstream: 30919 Kbps.
The measurement will take upto 3.0 minutes. Please wait.
Checking for traffic shapers:
Upstream: No shaper detected.
Median received rate: 1488 Kbps.
Downstream: Burst size: 19142-19603 KB;
Shaping rate: 21317 Kbps.
With Qos ON Manual 2mbps:
Estimating capacity:
Upstream: 1431 Kbps.
Downstream: 31001 Kbps.
The measurement will take upto 3.0 minutes. Please wait.
Checking for traffic shapers:
Upstream: No shaper detected.
Median received rate: 1456 Kbps.
Downstream: Burst size: 19087-19563 KB;
Shaping rate: 21280 Kbps.
I don't work for Cisco. I'm just here to help.
Solved!
Go to Solution.

I can confirm these identical issues. With speed measured via speedtest.net and firmware 1.0.02:
QoS off, I get 36Mb down, 6.7Mb up
QoS on with Auto upstream detection I get 35-36Mb down, but very erratic, 1Mb up. Also, it takes a few seconds longer (very noticeable) for the upstream test to even start.
QoS on with 6Mbits specified manually I get 36Mb stable down and around 4Mb up (no noticeable delay on starting the upstream tests).
QoS on with 10Mbits specified manually (basically I lied to it), I get back to 36Mb stable down and about 6.5Mb up.
All of these tests are very repeatable.
Not only would I like to see the Auto fixed, but I think taking such a large hit in download speed is a major problem. The packets for higher priority services should be prioritized, not reserved. My one QoS device (my Ooma Telo) was completely quiet during all of this testing so my speedtest traffic should have had nearl all of my bandwidth, no?

Download and upload speed issues

Hi I am new to the forum and I am having problems with my broadband speed I get approx 6.8mb download speed but what appears to be happening is when I surf the net the speed is 6.8mb but the problem is when I download the speed drops to max 2mb can be as low as 0.6mb does anyone know why this would be happening, I have read on the forum that you should keep your home hub on 24/7 must admit haven't been doing this usually turn it off when no one is in the house. The other issue is my upload speed is poor only get approx 0.3mb when I was with O2 before I changed to bt in the summer I was getting 1mb upload any ideas how to improve this

hi thanks for getting back in touch we have the old type of phone socket does not have a test socket
speed test result: download speed 7.10mb upload 0.33mb ping latency 39.00 ms
these are the speeds when i surf the issue is when i download the speed plummets to 2mb. and why is upload only 0.33mb when o2 on same line was 1mb
1. Best Effort Test: -provides background information.
Download Speed
7.1 Mbps
0 Mbps
7.15 Mbps
Max Achievable Speed
Download speedachieved during the test was - 7.1 Mbps
For your connection, the acceptable range of speeds is 2 Mbps-7.15 Mbps.
IP Profile for your line is - 7.11 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.33 Mbps
0 Mbps
0.45 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.33Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.45 Mbps

Very Low Upload Speed

I wonder if anyone can help, as the BT helpdesk have refused to acknowledge that I have a problem. My BT Infinity Download speed os very good, around 30 mbits/sec. My Upload speed is very very poor, if fluctuates between 0.3 and 0.5 mbits/sec. If I use wireshark to capture the packets used when the BT Wholesale test is running I can see that I have a high packet loss rate for outgoing packets. So something is wrong. I remotely control the PC in my office from my home PC and the performance of this is definitely a lot poorer than it was recently. Kids have also complained about Itunes and stuff. Loss of packets on the outgoing link will damage download performance as the TCP ACKs are not getting back to teh data sender. Any advice on howe I can get BT to accept I have some kind of fault and do something about it? Their recommendation was that I get Business Broadband!!!!

Hi coullyhomeip
I am sorry you are having trouble with your broadband. We can not guarantee upload but I will be happy to have a look at this for you and see what we can do.
Could you drop me in an email please? Use the 'contact us' form in my forum profile under the 'about me' section. You can find it by clicking on my username.
Thx
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
td-p/30">Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

IPad (and iPhone 4) upload speed on wi-fi very slow - any thoughts?

Both my "i devices" - an iPad and iPhone 4 are very slow for upload speeds on wi-fi. For example, here are the results of using speedtest.net on my iMac 21.5", iPhone 4 and iPad just now:
iMac: download 38.39 Mbps, upload 19.22 Mbps (so the wi-fi network itself has good upload speeds)
iPhone 4: download 21.17 Mbps, upload 0.39 Mbps (why so slow?!)
iPad: download 23.66 Mbps, upload 0.71 Mbps (why so slow?!)
The wireless router is an Airport Extreme updated to the latest firmware.
I've seen screenshots of other people's iPad and iPhone speedtest.net tests where the upload speed over wi-fi doesn't suffer compare to download like mine does, by a factor of 54!
I've seen postings here and there by people with similar problems. Are there any solutions? Are my iPad and iPhone 4 bad? Are they incompatible with my Airport Extreme? Are there "settings" somewhere that can help with the problem?
Any advice would be appreciated.
Thanks.
doug

Hi, Carolyn.
Perhaps so. Maybe there are certain kinds of connections which are better suited for iPads and iPhones than others. But the download speed on neither device seem to have problems. It's just the upload speed.
I did try several channels yesterday - 6 through 13 - but it didn't seem to make a difference.
Why would trashing my Mac preference files and restarting my Mac help anything? My Mac isn't having any problems.
Oh, by the by, on my iPhone at least I already tried resetting Network preferences. I even did a Reset > Erase All Content and Settings and re-installed my iPhone 4 from scratch. While still in a "vanilla state" before restoring from my backup, I tried testmyiphone.com via Safari and got similar results - very poor upload.
The 3G connection also fluctuates between "so so" (1-2 Mbps down, 0.8 Mbps up) and really horrible (0.2 Mbps down and 0.05 Mbps up).
I did just try your suggested "reset networks" on my iPad. This time I got a download of 13.26 Mbps and upload of 2.2 Mbps on the first test. On the 2nd test I got about the same download, but an upload speed of just 0.63 Mbps.
So something's still wrong.
doug

Please help - upload speed horribly slow

Please help. I've spent a long time getting nowhere on the Chat Assistant service. When I run tests, the download speed seems good, the upload speed (and ping) very poor. This seems to translate into very unreliable, very slow service. I've only just joined BT and kind of wish I hadn't.
What shall I do?

1. Best Effort Test: -provides background information.
Download Speed
3.59 Mbps
0 Mbps
4 Mbps
Max Achievable Speed
Download speedachieved during the test was - 3.59 Mbps
For your connection, the acceptable range of speeds is 1.2 Mbps-4 Mbps.
IP Profile for your line is - 3.78 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.02 Mbps
0 Mbps
0.45 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.02Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.45 Mbps

Poor internet speed getting slower

The area i live in has a very poor internet speed however in the last couple of months it has got significantly slower, where web pages arent evening loading and streaming is getting near impossible
BT call centre suggested leaving it an hour, then a day then a few days and they would 'fix' something. No change ever happens after these calls and leaving the internet unused for days at a time is getting unacceptable

ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 0:11:29
Downstream
1,280 Kbps
Upstream
448 Kbps
Line state
Connected
Connection time
0 days, 0:11:29
Downstream
1,280 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
8.2 dB / 15.0 dB
Line attenuation (Down/Up)
63.0 dB / 31.5 dB
Output power (Down/Up)
15.9 dBm / 12.3 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
145 / 0
CRC Errors (Down/Up)
4 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
4
Download Speed(mbps) 0.97
upload speed 0.24
ping latency ms 0.00

Strange download/upload speeds using the airport express as a repeater

HI,
i am having strange speed issues. Let me start off by stating my AirPort Extreme is on the middle floor of a 3 story condo. The condo has 2ft concrete slabs between floors. I have a repeater for the first floor as my signal strength was poor. I get great speeds on the same floor as the AirPort Extreme 45/15. On the 1st floor with the airport express, I get 4 down/12 up. My upload speed is always faster by a wide margin. On the 3rd floor (no repeater) I get similar results. I don't understand how my upload speeds are preserved, yet my download speeds via the repeater or 3rd are awful.
HElp! I'm using 2.4gHz for better penetration and I have changed the channels to help with congestion. Any ideas ?

Having the upload speed not change is odd indeed, but the loss of download speeds can almost invariably be attributed to the concrete walls in your condo. These do a poor job of allowing Wi-Fi signals to pass through them. Your actual Internet speeds are not affected by them, but the overall bandwidth speeds between the Internet server and your computer will be.
The best solution, albeit maybe not practical, would be to interconnect each of these base stations with an Ethernet connection and reconfigure the entire network for roaming.

Good download, poor upload....

Hi,
I recently noticed some slowdowns with web surfing. I did a speed test and get the following,
Speed Test #52511317 by dslreports.com
Run: 2008-06-13 00:57:27 EST
Download: 8473 (Kbps)
Upload: 21 (Kbps)
My question involves the poor upload. Any idea why it's so bad? I am using Vista 64, Standard Windows firewall and also have a Linksys WRTP54G wireless VOIP router. I tried the same test on my laptop (wireless) which uses the same router/modem and the upload is fine.
When I bypass the router the upload speed is normal,
Speed Test #52519605 by dslreports.com
Run: 2008-06-13 06:28:08 EST
Download: 8601 (Kbps)
Upload: 608 (Kbps)
Any ideas?
Thanks,
Joe

Let me know the Model number of the router .... also you can try upgrading the firmware on the router .... in the meantime .....

Poor upload speed

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