Pop & smoke coming from macbook pro. Laptop died

Anyone else experience this rather strange phenomenon?
Purely out of goodwill, I am posting for this guy who purchased from me, a macbook pro 2.53 Ghz with 4GB RAM with a fresh install of Snow Leopard on it (gave him original discs etc with it). This machine worked like a charm with ZERO hassles while it was with me. ZERO hassles and it showed not even the faintest hint of any problem for the years I owned it. I took excellent care of it and it was in pristine condition working and looking like brand new even on the date of sale. Heck it was still giving me an easy 6 hours battery life and no signs of slowing down or anything.
Anyway, when he took it from me, he texted me close to the end of the day that apparently he was using migration assistant to transfer data from his old laptop to the MBP and he was about 10 minutes into the process wherein he heard a pop and then smoke came out from the back of the MBP and the computer shut down. I am at a COMPLETE loss of words, thoughts or ideas as to what the heck he did with the computer to have resulted in this smoky outcome.
Has anyone else experienced this issue? If yes, please please respond so this kid can be helped out.
Also, for something like this, what sort of backup or coverage does Apple provide? Of course the laptop was from 2009 with no Apple Care on it. Because honestly I could've taken care of most tech issues and never expected my laptop to emit smoke and get fried like that.
Thus, I am guessing and hoping that they uncondintionally take care of this issue because this is a very rare and strange phenomenon. Also, in all its probability, it's not like the kid was running a nuclear reactor through this MBP for it to go toast like this.
Could this be a batter issue? A power supply issue or a hard disc issue?
I would appreciate if someone could let me know anything related to such a problem (or similar) if it happened to them too. Any words of advice or suggestions would be most welcome as to how best to tackle this situation. I dont' want this kid to feel cheated off his money. If he is truly telling me honestly that it happened during just a file transfer then he needs to be helped and I want to provide him whatever information I can, so he doesn't lose his money.
Thank you for your time

Hi Phagun,
The problem, at least as I see it is that you really don't know what caused the problem. It could have been a random failure for some unexplained reason or it could have been an accidental spill into it. You just don't know. All you have to go on is what the purchaser told you. You know that you took good care of it and had no issues with the product when you sold it.  Perhaps what you might do is gently ask the new owner to take it in and have it diagnosed and to call you and let you know what they say. It is possible that there is something simple and inexpensive to repair. At least that way you will have some factual basis from which to try and alleviate the situation.
I am certain you feel bad that this happened. Most of us would but you are not responsible for what happened to it. It is possible that it was damaged in shipment and no one noticed it. There are just too many possibilities.
There are a couple of factual itmes that were mentioned in previous posts. First of all Apple is not responsible to fix it at this point. That is a fact and there is no changing it. Warranties are limited in scope and time and the computer is well out of warranty because it is 3 years old. If you feel badly about it or feel some sort of responsbility than refund the money and take it back is all I can suggest. No manufacturer is going to cover a product that is two years out of warranty and it just isn't realistic to expect them too.
I wish I could provide you with some hope but these things happen. Nothing lasts forever and until you can be certain what happened then there is not much you can expect from Apple or folks here. We certainly can't provide you with anything more than emotional support which we are happy to do, but it won't solve the purchasers problem.
Once again, I would suggest you ask him to take it in and have it diagnosed. If he refuses that will also give you information about what may, may I say have happened.

Similar Messages

  • 5year old MacBook pro  laptop died. Living in Belguam, India.

    5year old MacBook pro died. Living in Belguam, India. Do I need a converter for amps and wattage if I get a newer MacBook pro laptop? Would it be due to a power surge ? The power will go out at random times almost daily. Wondering if I need to get a converter with my next purchase of a laptop?

    Can you define "Died"? Did the battery reach the end of its usable life, or did it run out of charge and you have no means of charging it? Also, 5 years is somewhat old for apple technology, so it probably just died since it's so old, not de to a power surge or power outage.

  • Some kind of sound coming from macbook pro 13', some kind of sound coming from macbook pro 13'

    some kind of sound is coming from system

    Liquid spills, why your MacBook chassis is a one-way valve for spills
    After a substantial spill many people will turn their notebook upside down and shake it, not only does this not work, but it spreads liquid havoc throughout your machine and makes things often as bad as possible.
    The keyboard itself acts like a one way valve in the case of a substantial liquid spill. While liquid pours into the bottom chassis easy, it does not come out easily at all, and in the case of any spill, most of it will not come out by turning it upside down. Disconnect all power and contact Apple for diagnostics and repair.
    Do not attempt to, after a spill, ‘dry out your MacBook’ and test it
    After a spill most people invariably try to “dry out” their notebook by various methods, including hair dryers and otherwise. This both does not work, and after a substantial spill of any magnitude, even if the liquid was water, residue is left behind.
    There are additionally many very tight places inside your notebook where liquids will linger for a very long time, and cause corrosion or worse.
    Immediately unplug your notebook and contact Apple for in shop diagnostics and parts replacement.
    In the case of very minor spills people will “dry out” their notebook and feel success that their notebook is working ok, however invariably in nearly all instances after 4-14 days an error / fault pops up and is usually followed by more.
    In case of a spill, damage estimates are impossible,.....anything can be fixed, without question.......the question is cost.
    contact Apple for in shop diagnostics and cost estimation ....possible parts replacement.  

  • How do I know what files to remove from my Macbook Pro laptop?

    Apparently my hard drive is full and I need to remove files so I have space to download more music and movies.  I don't want to delete important files.  How do I go about doing this? 

    How do I know what files to remove from my Macbook Pro laptop?
    Remove only files you yourself stored on the laptop; files in your Home folder. Don't delete any files from the system libraries, and if you want to remove applications, use the provided uninstallers.
    For files in the media libraries - iTunes, iPhoto, iMovie use the application to delete music, photos, movies.
    If you are planning on storing more movies and music on your mac, deleting old files will probably not suffice alone to free enough space. Consider to get yourself an external drive to store your media.

  • Can I transfer a hard drive from one macbook pro laptop to another?

    I have a 2009 Macbook pro with a cracked screen and a messed up track pad (laptop A), but a fully functional hard drive. I have another 2009 Macbook pro (laptop B) with a blown hard drive, but everything else seems to be fine.
    I removed the blown hitachi 320 hard drive from laptop B and set it aside. Then I removed the seemingly good Seagate 500 hard drive from laptop A and put it into laptop B. When I turn on Laptop B with the hard drive in it I get the folder with the question mark screen.
    HELP. I am not tech savvy at all. But I can follow directions. Thanks.
    Monica
    *Please let me know if you need additional information from me.

    Restart the computer with the Option key held down.
    If you see the drive, click on it and then select it in the Startup Disk pane of System Preferences.
    If you don’t, insert a Mac OS X install DVD, press C if needed, and either repair the drive or install an OS onto it.
    (110094)

  • CS5.5 and OSX 10.9.4: Most applications will not launch even after uninstalling and reinstalling the Creative Suite 5.5. After my 2011 MacBook Pro 17 died, I had to purchase a new MacBook Pro 15 to replace it.  I performed a Time Machine installation from

    CS5.5 and OSX 10.9.4: Most applications will not launch even after uninstalling and reinstalling the Creative Suite 5.5. After my 2011 MacBook Pro 17 died, I had to purchase a new MacBook Pro 15 to replace it.  I performed a Time Machine installation from that 2011 machine, and only Distiller and Acrobat would launch (none of the rest of the creation apps).  So I ran the CS5.5 installer, uninstalled, then reinstalled, producing the same result. When I try to launch, nothing happens.  What next?

    Try...
    Adobe Creative Suite Cleaner Tool
    helps resolve installation problems for CS3 thru CS6 and for Creative Cloud
    http://www.adobe.com/support/contact/cscleanertool.html

  • I have some audio files on my previous phone which I would like to export to my new iPhone 5. I am told that you can only import files from iTunes. Is that true? If not, how do I import files from my phone - or my Macbook pro laptop-to my phone?  Thanks!

    I have some audio files on my previous phone which I would like to export to my new iPhone 5. I am told that you can only import files from iTunes. Is that true? If not, how do I import files from my phone - or my Macbook pro laptop-to my phone?  Thanks!

    iTunes will only import music from your phone that was purchased from the iTunes store.  To transfer music from other sources you have to use 3rd party software, such as PhoneView.

  • Is there an adapter to hook up a firewire from a cannon gl2 to a MacBook Pro?  The firewire end is too big to fit in the MacBook Pro laptop help.

    Is there an adapter to hook up a firewire from a cannon gl2 to a MacBook Pro?  The firewire end is too big to fit in the MacBook Pro laptop help.

    After identifying the exact connectors you need, check the Apple Store online and/or eBay...you should be able to buy a cable with the correct connector on each end, rather than fooling with an adapter.

  • Connecting remotely from my MacBook Pro laptop to my imac desktop

    Hi, I have an imac desktop computer with Leopard and a new MacBook Pro laptop with Lion.  I'm looking for a quick, easy and inexpensive way to remote from my laptop into my desktop.
    I would like full access to the computer.  My internet provider is Verizon fios.
    thanks in advance, mnm

    If all you want to do is remotely control your computer, only at home, you can do that with no additional software.
    If you want to remote control your computer from any internet connection. Then you might want to consider LogMeIn or Slim. Both of these programs combine Dynamic DNS & Remote Access. Meaning you don't need to  configuring your firewall, or setup additional software.  Both tend to work in places that try to  block Remote Computer Access. (schools, companies, government)

  • When i unplug my headphones from Macbook pro, the laptop goes to sleep

    When i unplug my headphones from Macbook pro, SOMETIMES the laptop goes to sleep and the sleep indicator light is solid instead of plusing, but it pluses when i close the screen, or click the sleep from apple icon. Can someone help me? Thank you for your valuable time.

    Open System Preferences > Energy Saver
    Click: Restore Defaults
    Restart your Mac. Try unplugging your headphones ..

  • Are there any new Macbook pro laptops coming out soon?

    Are there any new Macbook pro laptops coming out soon? Because if there are i will wait to buy one.

    Applecomputer53 wrote:
    Are there any new Macbook pro laptops coming out soon?
    There are always new MacBook Pro models coming out soon. However with current 2011 models you can install the faster, Rosetta program loving OS X Snow Leopard with a hack, instead of the new clitchy and unstable OS X Lion.
    So you have a choice now, but for not much longer. If you wait another 6 -8 months, Lion will be stable and more programs will be compatible with it.
    If this is your first Mac, I would wait. If you can do a simple hack with another Snow Leopard Mac, then you can opt to get one now and revert it to Snow Leopard and have a stable machine.
    Else take your chances with Lion.

  • Transfering pictures from Droid Razor Memory Card to Macbook Pro Laptop!

    I have a Droid Razor & I'm trying to transfer my pictures from my memory card to my Macbook Pro Laptop. It's not working. Can someone please help me nobody seems to know anything about how this is done through Apple or Verizon. I can transfer my pictures onto my Dell Desktop with no problem. I'm getting very frustrated. I knew I should have bought the IPHONE but Verizon talked me out of it! Please someone help me A.S.A.P.
    Thanks So Much,  Ann

    Thanks Mike for getting back with me. I'm trying to uninstall VCast from my laptop now. Hope it works. I've had my Droid Razor just before Christmas, my husband bought it for me for a Christmas gift. Now when I slide the bar across to unlock the phone it goes real slow. I'm really not very happy with this phone at all, but I guess I'm stuck with it. What do you think as far as to which you think is the better phone the IPhone or Droid Razor. I'm having a hard time uninstalling VCast from my apple too. If you have any suggestions I would really appreciate it. Thanks so much.    Ann
    Date: Fri, 10 Feb 2012 09:23:33 -0700
    From: [email protected]
    To: [email protected]
    Subject: - Re: Transfering pictures from Droid Razor Memory Card to Macbook Pro Laptop!
                                                                                    Re: Transfering pictures from Droid Razor Memory Card to Macbook Pro Laptop!
        created by MikeS_VZW in DROID RAZR by Motorola - View the full discussion
    Thanks for following up Ann. When you plug in your RAZR, is VCast opening up on your laptop? If so, I suggest uninstalling it from the laptop so it does not interfere with what we're trying to do.  When multiple programs are trying to read the same USB device, it causes conflicts. As far as the iPhone goes, if you're still within your 14-day exchange period, feel free to exchange the device for one that you want.  Please keep me updated when you have the time.  Thanks, MikeS_VZWFollow us on Twitter @VZWSupport
         Reply to this message by replying to this email -or- go to the message on Verizon Wireless Community
         Start a new discussion in DROID RAZR by Motorola by email or at Verizon Wireless Community
                                            © 2011 Verizon Wireless
                                            Verizon Wireless | One Verizon Way | Mail Code: 180WVB | Basking Ridge, NJ 07920
                                            We respect your privacy.  Please review our privacy policy for more information.
                                          Not interested in these emails anymore, or want to change how often they come? Update your email preferences.

  • Before i buy the complete creative cloud, how many computers can i install it on with the one subscription? i have a macbook pro laptop and a iMac desktop, which i both need it on.

    before i buy the complete creative cloud, how many computers can i install it on with the one subscription? i have a macbook pro laptop and a iMac desktop, which i both need it on.

    Creative Cloud Help | Creative Cloud / Common Questions
    "Can I use the software I download from Creative Cloud on more than one machine?
    Yes. Creative Cloud desktop applications can be downloaded and installed on multiple computers, regardless of operating system. However, activation is limited to two machines per individual associated with the membership. See the terms of use for more information. Learn how to deactivate a Creative Cloud license on a machine."

  • I have a Macbook Pro laptop and Firefox Start Page automatically loads upon turning on my computer. How do I disable this?

    I do not wish Firefox Start Page to automatically load when I turn on my computer. the help I sought gave suggestion(s) for a desktop computer to go to start menu and run a system configuration to deselect Firefox as startup - I have a Macbook Pro laptop and haven't been able to figure out where I can do the same - need assistance please

    Look in System Preferences > Accounts > Login Items and remove Firefox from that list.

  • IOS 10.9.5 freezes on a MacBook Pro laptop, is there a fix?

    iOS 10.9.5 (13F34) freezes on a MacBook Pro laptop with Retina Display....., is there a fix that anyone knows about?
    I have to re-boot to use laptop after a freeze
    Also my Yahoo mail account display format has changed w/o me doing anything to it.....and I can not seem to get it back to what I have been using for 14 years on various Microsoft Operating systems and past two years on IOS MacBook Pro with retina display
    Processor: 2.7 Ghz Intel Core i7
    Memory: 8GB, 1600 MHz, DDr3
    Storage: 500GB Flash Display
    CD/DVD device: External DVD Reader
    Graphics  Intel HD Graphics 4000 1024 MB
    Hardware Overv     Hardware Overview:
    Model Name:                      MacBook Pro
      Model Identifier:                MacBookPro10,1
      Processor Name:               Intel Core i7
      Processor Speed:              2.6 GHz
      Number of Processors:    1
      Total Number of Cores:   4
      L2 Cache (per Core):        256 KB
      L3 Cache:                            6 MB
      Memory:                              8 GB
      Boot ROM Version:            MBP101.00EE.B02
      SMC Version (system):     2.3f36

    These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
    Launch the Console application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
    Step 1
    For this step, the title of the Console window should be All Messages. If it isn't, select
              SYSTEM LOG QUERIES ▹ All Messages
    from the log list on the left. If you don't see that list, select
              View ▹ Show Log List
    from the menu bar at the top of the screen.
    In the top right corner of the Console window, there's a search box labeled Filter. Initially the words "String Matching" are shown in that box. Enter "BOOT_TIME" (without the quotes.)
    Each message in the log begins with the date and time when it was entered. Select the BOOT_TIME log message that corresponds to the last boot time when you had the problem. Now clear the search box to reveal all messages. Select the ones logged before the boot, during the time something abnormal was happening. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
    For example, if the system was unresponsive or was failing to shut down for three minutes before you forced a restart, post the messages timestamped within three minutes before the boot time, not after. Please include the BOOT_TIME message at the end of the log extract—not at the beginning.
    If there are long runs of repeated messages, please post only one example of each. Don’t post many repetitions of the same message.
    When posting a log extract, be selective. A few dozen lines are almost always more than enough.
    Some private information, such as your name, may appear in the log. Anonymize before posting.
    Please don't indiscriminately dump thousands of lines from the log into this discussion.
    Please don't post screenshots of log messages—post the text.
    Step 2
    In the Console window, select
              DIAGNOSTIC AND USAGE INFORMATION ▹ System Diagnostic Reports
    (not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select
              View ▹ Show Log List
    from the menu bar.
    There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A crash report has a name that begins with the name of the crashed process and ends in ".crash". A panic report has a name that begins with "Kernel" and ends in ".panic". A shutdown stall report has a name that ends in ".shutdownstall". Select the most recent of each, if any. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot. It's possible that none of these reports exists.
    I know the report is long, maybe several hundred lines. Please post all of it anyway.
    If you don't see any reports listed, but you know there was a crash or panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.
    In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)
    Please don’t post other kinds of diagnostic report—they're very long and rarely helpful.

Maybe you are looking for