Pop-up button issue: Mac vs PC

Hello-
I'm creating an interactive form for my company and having an issue when the pdf is used on a PC. 
Here's the run down:
First off, this is my first attempt at creating an interactive pdf so please forgive any incompetence on my part. 90% of the form was created in InDesign and the rest finished in Acrobat on a Mac.
The form itself has many roll-over and pop-up features so that definitions or additional information can be accessed by hovering the cursor over particular fields. I have gone over the tab order in detail and am certain that all pop-up buttons have been set up so that they do not interfere with any text fields.
Here is the form when first opened:
And here is how the roll-over function works (without issue on my Mac):
Note that the trigger in this case is also a text field where the project name is typed.
Now, when the pdf is opened on a PC (using Acrobat Pro 9 on a Windows 7 machine) this is what happens:
The text that appears in the pop-up button then appears in the following "submitted by" text field and will not go away—it cannot be selected, deleted or otherwise modified.
I have tested this form extensively on my Mac and have not had any issues. Any suggestions or ideas as to why this would be a problem when the same pdf is opened on a PC?
Any help would be greatly appreciated!
Trevor

Hello-
I'm creating an interactive form for my company and having an issue when the pdf is used on a PC. 
Here's the run down:
First off, this is my first attempt at creating an interactive pdf so please forgive any incompetence on my part. 90% of the form was created in InDesign and the rest finished in Acrobat on a Mac.
The form itself has many roll-over and pop-up features so that definitions or additional information can be accessed by hovering the cursor over particular fields. I have gone over the tab order in detail and am certain that all pop-up buttons have been set up so that they do not interfere with any text fields.
Here is the form when first opened:
And here is how the roll-over function works (without issue on my Mac):
Note that the trigger in this case is also a text field where the project name is typed.
Now, when the pdf is opened on a PC (using Acrobat Pro 9 on a Windows 7 machine) this is what happens:
The text that appears in the pop-up button then appears in the following "submitted by" text field and will not go away—it cannot be selected, deleted or otherwise modified.
I have tested this form extensively on my Mac and have not had any issues. Any suggestions or ideas as to why this would be a problem when the same pdf is opened on a PC?
Any help would be greatly appreciated!
Trevor

Similar Messages

  • Power button issue Mac Pro 2.66

    Mac Pro 2.66 is connected to a power strip I now notice that I do not have to press the power button to boot this Mac up. To boot it I need to just turn the power strip on WITHOUT pressing the power button and it boots right up. Only occasionally when I turn on the power strip its connected to I have to boot using the power button.
    My question is what should I do here?
    Isn't the power button part of the power supply?
    If so can I repair the button or do I need a new power supply?
    Anyone?
    rd

    Your Mac may "restart automatically after power fail" if that parameter is set in:
    System preferences > Energy saver

  • Caps lock button issue (Mac book pro)

    When i'm typing quick and need to type a letter in upper case at te same speed, it's not possible due the fact that even if i press the caps lock button, it does not work.
    I've seen that many people has this issue, but i haven't seen any solution.
    Could you please give me a solution if it exist.
    Thanks
    Cheers
    Gero

    I have not heard of this problem, and have been here for a while. I have three MacBook Airs (2012, 2011, 2010). All running Mountain Lion.
    I rarely use caps lock, but use "shift'.
    Please elaborate.

  • The green button, top left corner of a pop-up screen on MACbook, it's supposed to enlarge the pop-up to full MAC screen size, correct?  Mine does not.  Sometimes it makes the pop-up screen SMALLER.  Appreciate someone solving this for me.

    the green button, top left corner of a pop-up screen on MACbook, it's supposed to enlarge the pop-up to full MAC screen size, correct?  Mine does not.  Sometimes it makes the pop-up screen SMALLER.  Appreciate someone solving this for me.

    Are you talking about the green '+' button in the top left corner? That technically doesn't enlarge it. It switches the window from the default window size to the custom size you made. You can enlarge the window by moving your mouse to the bottom right corner of the window, and dragging until you get the size you want.
              MacBook

  • OS 10.4.10 Update Causing Audio Popping (AND HUM) Issues:

    OS 10.4.10 Update Causing Audio Popping (AND HUM) Issues:
    The problem on my Intel Mac mini with external Klipsch speakers (two mid-range/high and a subwoofer) is REAL obvious as the system emits a hum like a Spinal Tap amplifier turned up to #11 when 10.4.10 powers down the audio circuitry
    Then, if I play a song in iTunes, it first pops and the hum disappears right before playing.
    Quite annoying. I restored the mini from a recent backup to 10.4.9. Problem gone.
    I'm glad I test updates on the mini before applying them to my Intel iMac 24. I guess I'll just hide & watch what happens before doing any more updates.
    Here's what I sent to Apple tech support:
    Guys/Gals (OS X Engineers):
    Concerning the Snap, Crackle Pop Audio problem in the 10.4.10 update:
    Please. Just do the right thing and fix the audio.
    There is no need to power cycle the audio subsystem to save .0005 amps on the laptop line.
    And then to make your Mac mini/iMac/other desktop users have to put up with it when using AC power is ridiculous.
    Put the audio subsystem back like it was in 10.4.9 and let the laptop battery freaks looking for mini-amp savings get a "work-a-round".
    Crikey!
    iMac 2.16 Ghz Intel Core 2 Duo 2GB RAM Mac OS X (10.4.9) 20 Years of Microsoft-Induced Grey Hair
    Mac Mini 1.83 Ghz Intel Core Duo 1GB RAM   Mac OS X (10.4.9)   20 Years of Microsoft-Induced Grey Hair

    Libby,
    Backup is unable to make a restorable by Disk Utility backup. You can restore pieces of the software as outlined in my FAQ about backing up user data:
    http://www.macmaps.com/backup.html
    But to be able to restore a backup with Disk Utility, you need a cloning utility to have made the backup.
    I suggest starting a new thread here, where someone else could help you out better:
    http://discussions.apple.com/forum.jspa?forumID=752&start=0
    First off, you'll get a wider audience who may be able to solve your problem. Secondly, responses to you won't confuse the original poster with solutions that don't apply to them. And thirdly, you'll know for certain whether or not a response applies to you.

  • How do i get rid of the pop ups that are constantly popping up on my mac. Everytime i search for  anything on google an ad for mac keeper comes up and every time i access Netflix another stream of ads pop up... Do i have a virus HELPPPPPP

    How do i get rid of the pop ups that are constantly popping up on my mac. Everytime i search for  anything on google an ad for mac keeper comes up and every time i access Netflix another stream of ads pop up... Do i have a virus HELPPPPPP

    You may have installed the "VSearch" trojan, perhaps under a different name. Remove it as follows.
    Malware is constantly changing to get around the defenses against it. The instructions in this comment are valid as of now, as far as I know. They won't necessarily be valid in the future. Anyone finding this comment a few days or more after it was posted should look for more recent discussions or start a new one.
    Back up all data before proceeding.
    Triple-click anywhere in the line below on this page to select it:
    /Library/LaunchAgents/com.vsearch.agent.plist
    Right-click or control-click the line and select
              Services ▹ Reveal in Finder (or just Reveal)
    from the contextual menu.* A folder should open with an item named "com.vsearch.agent.plist" selected. Drag the selected item to the Trash. You may be prompted for your administrator login password.
    Repeat with each of these lines:
    /Library/LaunchDaemons/com.vsearch.daemon.plist
    /Library/LaunchDaemons/com.vsearch.helper.plist
    /Library/LaunchDaemons/Jack.plist
    Restart the computer and empty the Trash. Then delete the following items in the same way:
    /Library/Application Support/VSearch
    /Library/PrivilegedHelperTools/Jack
    /System/Library/Frameworks/VSearch.framework
    ~/Library/Internet Plug-Ins/ConduitNPAPIPlugin.plugin
    Some of these items may be absent, in which case you'll get a message that the file can't be found. Skip that item and go on to the next one.
    From the Safari menu bar, select
              Safari ▹ Preferences... ▹ Extensions
    Uninstall any extensions you don't know you need, including any that have the word "Spigot," "Trovi," or "Conduit" in the description. If in doubt, uninstall all extensions. Do the equivalent for the Firefox and Chrome browsers, if you use either of those.
    Reset the home page and default search engine in all the browsers, if it was changed.
    This trojan is distributed on illegal websites that traffic in pirated content. If you, or anyone else who uses the computer, visit such sites and follow prompts to install software, you can expect much worse to happen in the future.
    You may be wondering why you didn't get a warning from Gatekeeper about installing software from an unknown developer, as you should have. The reason is that this Internet criminal has a codesigning certificate issued by Apple, which causes Gatekeeper to give the installer a pass. Apple could revoke the certificate, but as of this writing, has not done so, even though it's aware of the problem. This failure of oversight has compromised both Gatekeeper and the Developer ID program. You can't rely on Gatekeeper alone to protect you from harmful software.
    *If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination  command-C. In the Finder, select
              Go ▹ Go to Folder...
    from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.

  • Vertical column pop-up button-"OPEN"-with left " " appears-bottom right corner Firefox screen-Independent of web-site visited-Am "secured" against virus-Have not touched button: "Danger, Will Robinson." Appreciate any help. Thnx. DanDeren

    Occasionally and sporadically - I cannot reproduce this issue - a small vertical column-ed pop-up button appears in the lower right corner of my (Firefox) browser screen. It is not clear what causes this - I thought perhaps that it had something to do with Google's new gmail format which I have, so far refused to adopt, although when it forces me to do so, I Accept and then re-configure back to the old look. I don't think the problem is with gmail, though since tonight I was accessing the New York Time subscription web-site. However, tonight - 31JAN2012 - this button popped up, stuck around for maybe 30 seconds and then went away. It is small - about a quarter inch wide; perhaps one-half to three quarters of an inch tall. It displays on the top of the button the "<" followed underneath by the word "OPEN" (displayed vertically). I know better than to push an OPEN button whose function is absolutely opaque to me - fool me once... My desktop has the latest version of Firefox - 9.0.1 and I just loaded the latest update. I am running Windows XP Version 5.1 (Build 2600.xpsp_sp3_gdr.111025-1629 : Service Pack 3). Further info re. operating system: Microsoft Windows XP Home Edition Service Pack 3 - that was probably pretty clear from the Version and Build info above. Hardware: ACER-42041E6643 - ACPI Multiprocessor PC - Chip/Processor: Intel Atom CPU 230 @ 1.60 GHz (2 of these). I can provide more system and configuration information, as necessary. As it is, I go to System Info and it will not let me copy all of the system info above - I had to copy it brute-force manually. I have managed tech support organizations in the past. The first question you ask the user is: "What changed?" or perhaps "What did you change?" Like every other user with an issue, my response is: Nothing of which I am aware. I certainly am not going to push this button - perhaps it toggles between something and something else - more than like so - or it opens "something" - I will not find out what since I refuse to push it. I am guessing this is some benign "feature" of which I am unaware. Any assistance with this will be greatly appreciated. Thanks and best, Dan Deren.

    Can you attach a screenshot?
    *http://en.wikipedia.org/wiki/Screenshot
    Use a compressed image type like PNG or JPG to save the screenshot and make sure that you do not exceed the maximum file size (1 MB).

  • Exit button issue in Captivate 5

    Hi,
    This is regarding the exit button on the playback controls. I have been using Captivate from version 2. Recently, started using version 5. When I published my simulation, the exit button is not working as earlier. It is also not working from- web server(IIS, Apache), when opened as pop-up as well. In local too however not working. I tried in both IE 7 and Firefox latest version.
    I have seen the response from Adobe on this issue on this forum. It was quite surprising; it did not talk about the solution at all;
    What I am not sure about is -
    1. Why the exit button was working earlier versions.. why is it not working in latest?
    2. Why should when simple code like top.close(); works fine (when coded inside the Captivate)?
    3. Why is Adobe not acknowledging the issue?
    4. Why there is no working around provided in the forums for this issue?
    Could anybody please help me understanding this problem? I am really frustrated.
    Thanks.

    Happy New to all as well!
    You are absolutely correct! The moment reporting is activated, the EXIT no longer functions. Although in my case, we are not using the time/slider bar but custom navigation buttons with an exit button on the last slide (and at the top of each slide).
    This whole EXIT button issue (not just Cp 5 but Cp 6 as well) is nearly bringing me to the point of tears! This is really ridiculous! I am in a tough position right now where my manager may be wondering if I am right person for this job because I cannot make a little EXIT button work in our lessons.
    "Solutions" or excuses that I have received
    - Just remove the EXIT button -- No, we use a standard corporate template which hundreds of employees are already familiar with. To remove the EXIT button and instruct the learner to just close the browser would be unacceptable and a rather inelegant way to exiting a lesson.
    - It is a tough issue that isn't Captivate's fault
      With all due respect to the awesome person who keeps stating that, I have a feeling that you have not used other rapid elearning tools. Building an EXIT button in all the other major elearning tools is easy and works every time.
    The source of my personal difficulty is that every other course that was built by previous developers (not using Captivate), all open in a child window and all have a working EXIT button.
    I believe the PRIMARY reason for this problem might be in the fact that... inexplicably... Captivate does not offer an option to start a lesson in a CHILD window (i.e. separate browser window). This is why no javascript in the world will allow the tab to close (e.g. EXIT button). Closing a tab or browser window via javascript only works when the same instance was previously opened by a script using the window.open method. In other words, you can only use the javascript method to close an instance that was spawned via javascript.
    This should explain why lessons published in Lectora (et al) always have working EXIT buttons every time and in every browser (minor exception is Opera for unrelated reasons).
    The second red box is just another one of my problems with Captivate 6 (not related to this topic).
    Solution????
    I've been racking my brain trying to modify Captivate's HTML/javascript in order to carry over the AICC (or SCORM - same process) variables into a child window.
    Like another participant stated, you can't simply rename the original index.html to index2.html and create a redirection like this:
    <script type="text/javascript">   
    window.open("index2.html","lesson","location=0,toolbar=0,status=0,resizable=1,width=975,he ight=600");</script>
    <body>
    Yes, I tried this as well... but unfortunately, it breaks the AICC to LMS connection. *BUT* I can promise one thing... using the above redirection, does guarantee that your EXIT button works every time! Pity the LMS connection breaks!
    QUESTION?
    Does anyone have advanced knowledge of javascript in order to code the INDEX.HTML to open the lesson in a child windows AND maintain a connection to the LMS?

  • Why is the message app popping up on my mac when everything has been disabled on my iphone and mac, I use my phone for messages, not my mac. Is this a bug? I just want it off my mac forever!

    Why is the message app popping up on my mac when everything has been disabled on my iphone and mac as per the instructions all over this forum, I use my phone for messages, not my mac. Is this a bug? I just want it off my mac forever!
    Have disabled in Messages > preferences on the Mac
    imessage is disabled on my iphone
    Same goes for Safari which pops up on the mac when I open it on my iphone, how can I disable it all?

    Thanks but have signed out, disabled and nothing.
    It's Yosemite not Mavericks.
    What it won't let me do is delete the account as the - button is greyed
    out.
    It won't let me delete the app from the OS
    On Monday, February 2, 2015, Apple Support Communities Updates <

  • "Enter the Yahoo! password for [my yahoo email address]" keeps popping up on my Mac desktop

    A pop-up window "Enter the Yahoo! password for [my yahoo email address]" keeps popping up on my Mac desktop (Leopard OS) every few hours. This has happened for the past year and only happens on my MacPro desktop, never on other laptops/computer. Does anyone have solution please ?

    Ok !! I think I finally found the trouble of this !! I went crazy that every 5 seconds I had to fill in my password for my yahoo account om Apple Mail. My computer is in another language so I'll try to translate as good as possible the buttons and so ..
    So these are the steps required:
    You need to give computer access to the password of Yahoo.com. How to do so ?
    You go to the application "Key Chain" that is included in your MacBook Pro.
    Then you go to the first tab that should say something with "Login/Session" and you should see all your saved passwords.
    Scroll down to the saved password of  "Yahoo: your-username @ ...
    Click on it, you should see a window opening
    Go to the tab "Access Control"
    Then click on "Allow all applications to connect .. ", NOT the option "Ask every time for allowance" or you can also just add the program "MAIL" with the "+" icon !!
    There you go, now you should not have to worry again !!!!!!
    Hope it helps people !!!

  • Pop gmail account using Mac Mail has stopped receiving email.

    I have two pop gmail accounts using Mac Mail.  One has stopped receiving email while one is fine.  Both are set up exactly the same.  Any idea how to fix this issue?

    I saw on Yahoo's site the following:
    http://help.yahoo.com/l/us/yahoo/mail/original/mailplus/pop/pop-40.html
    Does that address your problem?
    I see you're using the UK version and that there's no similar page on the Yahoo UK site but perhaps it helps anyway. Have a look here as well: http://help.yahoo.com/l/uk/yahoo/mail/yahoomail/pop/pop-30.html
    /p

  • How to change default close maximize and minimize button in mac?

    How can I change default close, maximize and minimize button in mac?

    no. but you can make resizable.

  • How to use same actions for differ pop-up buttons

    Hi gurus,
    I am using 2 popup in a view.same popup's having same buttons 'Yes', 'No'.when i use 1st one i have to create an action for that Yes button where i put my code for that particular Action.
    But when i used 2nd one the action define for that is not acceptable with differ name.it takes only standard one.
    Now my Query is : How to use same actions for differ pop-up buttons with in a similar view?Where i put my code.
    Plz sugges me.
    <b>Points will be sured.</b>
    Sanket sethi

    Hi ,
    u can use the method SUBSCRIBE_TO_BUTTON_EVENT of the IF_WD_WINDOW interface ... to handle the event fired by the popup .....used this method after creating the popup window ...
    regards
    Yash

  • My wife's new iphone4 (a replacement for a 5 month-old iphone 4 with home button issues) is not recognized by itunes. Every other ios device in the house using that computer and Apple ID is. Any suggestions?

    My wife's brand new iphone4 (which was a replacement for a 4month-old iphone4 with home button issues) is not recognized by itunes. Every other ios device on  the computer/Apple ID in question is recognized and syncs perfectly. Any suggestions?

    If the new phone has already been setup, make sure the phone and iTunes are both set to the same account.
    You might also have to authorize this computer for the new device under the store menu.

  • How to turn on and off pop up blocker on mac notebooks

    how to turn on and off pop up blocker on mac notebooks?

    Safari / Preferences / Security. It's a checkbox.

Maybe you are looking for