Pop up 'help improve Adobe's products' blocking access to Photoshop.

Cannot get access into photoshop whether I click participate or not.

Hi Bootsrfun,
I was wondering if it might be related to user permissions. As a test could you try creating a new user account with admin rights, log out of your current account and into the new one and test launch Photoshop again from there?
To create a new account
Windows 7  - http://social.technet.microsoft.com/wiki/contents/articles/create-a-new-user-account-in-wi ndows-7.aspx
Mac 10.7 - http://support.apple.com/kb/PH4600
Mac 10.8 - http://support.apple.com/kb/PH11468
-Dave

Similar Messages

  • Photoshop CS6 crashes after "Help Improve Adobe's Products" appear

    Photoshop CS6 crashes or menu items turn grey after "Help Improve Adobe's Products" appear. How can I get rid of this message appearing all the time?

    Hi Eduardo,
    APIP is our a component, we will help you handle this issue, Please tell us the following quesiton in order to make me identify the root cause.
    What's you PS version? 13.0.4 or 13.1.1?
    What's you Mac build? 10.8.3?
    Which step make your latest PS version POP up Apip Dialog?
    Update online.
    Update by patch Pacage?
    Install an alone PS application?
    Install other Adobe product?(Extension Builder,Light Room?)
    Others
    Any comments are welcome.

  • Photoshop cs6 - How do you stop the "Help Improve Adobe's Products" window from appearing?

    EVERY time I open Photoshop CS6 I get the damn "Help Improve Adobe's Products" box appearing. I've clicked 'Participate' and answered all the questions ... I've pressed 'Do Not Participate' ... many times ! 
    The darn window still opens every time I open PS6 .... driving me nuts!!
    PS ... on a Mac ... in Australia.
    There must be a way of getting rid of it ...
    AND ... further ... on one of my machines ... my Mac Air ... for a while Photoshop CS6 would HANG completely (spinning beach ball) when the "Help Improve Adobe's Products" window opened BUT with no text in the box ... yup ... CS6 hung when the box opened completely empty of text !!
    Would not like that to happen whilst on an assignment 'on the road' !!!
    Plaese advise !!! Thanks

    I am told MacKeeper causes problems. Hopefully you did not install that.
    The only idea remaining is to uninstall/clean/reinstall.
    Let's go over that:
    No need to deactivate, so skip that.
    In your CS6 folder is a shortcut to the uninstaller. I would like you to check "Remove Preferences" when you run the uninstaller.
    When that's done, download the CS-CC Cleaner for the Mac.  Run that.
    Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
    As far as your Mac goes, Run Disk Utility on your volume.
    Verify Disk
    Repair Permissions.
    Then reinstall CS6 and updates.
    It's is a "nuke and pave" approach, but if you do not want to be messing with internals you do not understand, it's the best way to go.
    Gene

  • How can I get past the "Help Improve Adobe's Products" dialogue box?

    No matter what I push, Do not Participate or Participate ... Photoshop hangs.  I am using a new Macbook Pro.  I installed Photoshop several days ago - everything working fine until this morning.  I have no problem with Lightroom 5.

    Yes I did.  I talked to Adobe who had me rename the "Adobe Photoshop CC Settings" to Adobe Photoshop CC SettingsOLD".  This file was then bipassed on startup and the issue is now fixed.  Thanks for your suggestion.

  • Help Improve Adobe's Products - Freezes Photoshop

    Every time I try to open Photoshop, I'm asked to participate in data collection.  I've tried clicking Participate and Do Not Participate.  Either way, Photoshop freezes and I have to force quit. 
    This is extremely frustrating.  Can anyone help?

    Hi Bootsrfun,
    I was wondering if it might be related to user permissions. As a test could you try creating a new user account with admin rights, log out of your current account and into the new one and test launch Photoshop again from there?
    To create a new account
    Windows 7  - http://social.technet.microsoft.com/wiki/contents/articles/create-a-new-user-account-in-wi ndows-7.aspx
    Mac 10.7 - http://support.apple.com/kb/PH4600
    Mac 10.8 - http://support.apple.com/kb/PH11468
    -Dave

  • "Help improve Adobe products" window crashes Photoshop CS6

    Most od the times when I try to open a Photoshop CS6 file (MacBook Pro Retina, Mac OS 10.8.3) and the "Help improve Adobe products" window shows up, no matter if I press the "Do not participate" or "participate" button, the program opens but all tghe menu items appear in gray or the program crashes

    Same problem here, can no longer use Photoshop. Have never installed MacKeeper or MacCleaner which are named as culprits in other threads.
    Macbook Pro C2D 2.4ghz with 4GB ram, used to work fine.

  • I'm stuck on the "help us improve adobe's products" screen when I try to start Photoshop CC

    I keep trying to start Photoshop CC but it won't let me get past the dialogue box that asks me to help improve adobe products. How to I get ride of it?

    Sounds like two totally different problems to me.
    It may help to reset Photoshop's preferences to defaults...  You can do this by pressing and holding Control - Shift - Alt (Command - Shift - Opt on a Mac) immediately upon cold-starting Photoshop. If you get the keys down quickly enough - and you have to be really quick - it will prompt you to confirm deletion of your current preferences, which will lead to the establishment of a fresh default set. If it does not prompt you, you haven't been quick enough to get the keys down.
    -Noel

  • Since upgrading to Mavericks, Safari/Adobe are constantly blocking access to PDF files

    Since upgrading to Mavericks, Safari/Adobe (Version 7.0 (9537.71)) are constantly blocking access to PDF files.
    I can intuit what this is all about, however, I can find no information about it... the Adobe Plugin/Safari is apparently building a "white-list" of "trusted sites," but I can not find any information about this white-list -- where it is stored, how to revoke permisions, how to "one-time" permissions, etc.
    Anyone have any ideas?

    I am experiencing this exact same behavior since upgrading to Mavericks, too.

  • I keep getting "Help us improve Adobe products" everytime I open CS5 extended.

    I have tried everything to get rid of this with no luck.  I have run out of sollutions.  Help needed.

    This should help.  Help Improve Adobe's Products prompt keeps appearing | Mac OS 10.8
    ~ Arpit

  • I'm getting a box pop up that says Adobe Disteller - error 5 and nothing is working right on my computer - help!

    i'm getting a box pop up that says Adobe Disteller - error 5 and nothing is working right on my computer - help!

    Hi jeffreyl82842175,
    Please check out this discussion and see if it applies to your situation: Keep getting Acrobat Distiller Error 5 everytime my computer turns on and I try to print a PDF...PLEASE HELP!!! (Install…
    If that doesn't solve the issue for you, please provide a few more details about when the error occurs (when you open Acrobat, or try to print to PDF, and so on). Also let us know what version of Acrobat you're using, and on what operating system.
    Best,
    Sara

  • How can I turn off the pop-up "Help HP Design Products You Want"? (8600 printer)

    The pop-up window "Help HP Design the Products you want" keeps returning every 5 minutes all day long
    regardless of how I respond to it!  Can this be turned Off?
    This question was solved.
    View Solution.

    What printer are you using?
    What OS do you have?
    Does it give a program name when it pops up, or does it just give you that message and a couple of options to choose from?
    -------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------

  • I need help re-installing CS4 production premium. Error code says "Installation database is corrupt" but if I try to delete the caps.db file I can't even find one. Furthermore, I tried Adobe Cleaner and it made no difference. HELP!

    I need help re-installing CS4 production premium (for PC). Error code says "Installation database is corrupt" but if I try to delete the caps.db file I can't even find one. Furthermore, I tried Adobe Cleaner and it made no difference. HELP!

    I need help re-installing CS4 production premium (for PC). Error code says "Installation database is corrupt" but if I try to delete the caps.db file I can't even find one. Furthermore, I tried Adobe Cleaner and it made no difference. HELP!

  • HELP! Adobe Production Premium on a decked out 2014 macbook pro 13 inch.

    Hello fine apple community.
    I have a few questions that hopefully someone can help out with. I've tried to search high and low but had no luck.
    I currently have an imac for my video editing needs. I have Adobe CS5 Production Premium. I would like to get a second computer to do some video stuff while i'm at work when I have downtime. Mostly editing in Premiere and some effects work in After Effects. Nothing major, just keying, green screen work, etc. I also do a lot of Photoshop.
    With my uses listed above, I was looking at getting a decked out 13inch macbook pro. I was planning on updated the processor to - 2.8 dual core intel i7 processor. I was also going to upgrade the ram to 16GB. I don't think there's anything else I could upgrade with this model.
    My question is, will the above macbook pro handle Premiere, after effects and photoshop?
    I've tried to do some reading about dedicated GPU vs the integrated that is in the 13 inch macbook pros. I'm kind of confused on all that stuff and have never been able to find an answer if a macbook pro 13 inch will handle Adobe software with it's integrated processor?
    Secondly, I feel like a pain asking this but when editing on premiere, I read that you should always have your video clips and your project saved to an external harddrive.... I'm guessing that's the external scratch disk? As it ill use of less processing power and ram than if you were editing on your internal harddrive? Is this correct? Should all video work be done with the project and video clips saved on an external harddrive?
    Any other tips that I should be aware of when handling editing video?
    Thanks so much.

    That's an odd problem. If it were me I think I'd do a full backup to an external drive and reinstall the OS from the Recovery partition. If an "in-place" install (meaning overwriting the existing system files) doesn't work, the next step would be to wipe the disk and install a fresh copy.

  • Need help installing Adobe Pro 9 Product code [removed by moderator] to my new PC tower.

    Need help installing Adobe Pro 9 to my new PC.

    Hi albertc40027908,
    You might need to deactivate Acrobat 9 from your old machine.
    Then, install the software from a CD (if you have) and activate with the same serial number.
    If you don't have a CD, then you might install Acrobat 9 pro from the below mentioned link:
    Download Acrobat products | 9, 8
    Hope this helps.
    Regards,
    Anubha

  • "Adobe Acrobat is blocked" - Where to I accept the end user agreement which will enable me to access Pdf documents on the web?

    I keep getting this message when trying to open documents from the web:
    "Adobe Acrobat is blocked" - 
    Where to I accept the end user agreement which will enable me to access Pdf documents on the web?
    The Adobe website recommends this: (did not solve the problem)
    Safari 7 and 6.1 block PDFs | Acrobat, Reader
    Thanks for any help solving this annoying problem!
    OSX 10.9.3
    Safari 7.0.4
    Acrobat Pro 11.0.0

    Hello Isakten:
    Thanks so much for your reply!
    I already have Adobe Reader 11.0.7 and Adobe Acrobat Pro 9 installed.
    Following your instructions, I then selected Reader as the desired Adobe product to open all PDFs. and save that choice. Still no difference, the same black screen and statement about the EULA shows up…
    http://www.nhgastro.net/patients.html
    BTW, this is the website that I was accessing……note the link to download and print the pdf which triggers the EULA page.
    and also downloaded the latest version of Reader via their link….but to no success…..
    This all started by itself months ago, I did no newer installs or settings changes, none……
    Any other thoughts?
    Thanks so much,
    Steve

Maybe you are looking for

  • How to reset my eligibility upgrade on the web?

    The unresolved problem I have concerns my iPhone. I returned an iPhone 6 to the Apple store on Sept 24 to exchange for a Plus. I was told at the store that I could order an iPhone 6 Plus immediately online. When I tried to do that I received a messag

  • Range not working properly

    I have a report that will not return the proper records when use parameters of From product and through product. In my products table I have some parts that start with 0-xxx and 00-xxx where xxx is additonal alphanumeric characters along with some ot

  • BSEG - Select statement slow

    Good day master's! I'm having a so slow query with this code: SELECT EBELN BELNR AUGBL GJAHR KOSTL INTO TABLE IT_BSEG FROM BSEG WHERE EBELN EQ LS_EKKO-EBELN AND BUKRS EQ S_BUKRS. I use ABAP debugger and found out the cause why my program are so slow.

  • IBPMS

    Business Process Management(BPM) software Is very awesome software. It has been using in the small and medium sized business. For further detail you can check the given link. [ http://www.bizagi.com/index.php?option=com_content&view=article&id=19&Ite

  • Discoverer Viewer printing PDF hangs

    Hi all, I have installed Oracle BI Discoverer 10.1.2.48.18. It works fine exept that it is not closing discoverer processes. As number of processes raises the amount of free memory lowers. When about 10% free memory on the server the Discoverer Viewe