Pop up in sales order that "zip code 32901 not served by UPS 1 day"

Hi everyone,
I have an issue where in sales order after I enter the material for that particular sold to, I get a pop up saying, "zip code 32901 not served by UPS 1day". Then, a window is displayed showing other available options to select from. But the customer says, his location is served by UPS 1 day too.
a. I checked the route determination for that location and I see that the route exists.
b. I checked the shipping condition in customer master and it looks fine.
Please suggest me how to resolve this issue;
Thanks!

Hi,
That sounds like a custom error - is it a Zxx error code? If yes, I would check the userexits in MV45AFZZ to see under what conditions this is issued and amend accordingly. If it's a standard error code, what is the code and I will see can I find something on it for you.
Regards,
Sinéad Curran

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Pop up in sales order that "zip code 32901 not served by UPS 1 day"

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