POP3 email marked as read on server before being read

Problem: Emails downloaded to my iPhone are marked as read on the server, even when they have not been read on either the iPhone, server/webmail or any other email client. When iPhone recieves a new email, it is listed as unread on the phone but on the server's webmail the same email will be listed as read. This sounds exactly like the problem described here, but unfortunately there was no solution to that discussion. The main issue for me when trying to find the new/unread email via webmail, when my inbox is sorted by conversation/thread, is that all the emails look the same. The new email is not highlighted differently (ie. unread) to the other 99 emails on the page and so is difficult to find.
More information: My iPhone is supplied by my employer and is used primarily for work. The primary mail account is configured to sync with my employer's Exchange server. This all works fine. I have added a second account to send/retrieve SMTP/POP3 email to/from my home ISP's mail server. This all works fine too (but with the above mentioned problem). With my previous phone (Windows Mobile), this same setup worked fine but without items on the server being marked as read.
Example: At work, on my PC, I have a web browser tab open on my home ISP's webmail page. The iPhone chimes and displays a new email notice on its lockscreen. Without touching the iPhone, I check my webmail on the PC to read the new email. In the list of emails in my webmail Inbox, the new email is already marked as read, even though I have not yet opened it on the iPhone nor via webmail. Futher to this, if I send myself an email from work to home, and immediately check my webmail, I can see the email listed as unread. Without opening the email, if I allow the iPhone to check for new email (or manually make it check) but do not open the new email, then refresh the webmail page, that new email has now become marked as read.
Further information: My ISP does not offer IMAP; this is stated very clearly on their user help/email setup wiki pages. My iPhone is configured to use their POP3 server address and port 110, the same as I have configured on my home PC. My work email account is configured for Push, my home account is configured for Fetch - hourly. The account advanced settings... Deleted Messages=never remove, Use SSL=off, Authentication=password, Delete from server=never, Server Port=110, S/MIME=off.
Any ideas that the heck is going on here?

Use OWA (Outlook Web Access) Not POP3 Settings
Use OWA (Outlook Web Access) Not POP3 Settings
Use OWA (Outlook Web Access) Not POP3 Settings
Okay. This is doing this because your bb is not logging into the owa (outlook web access), it's using POP3. In order to use owa it must be enabled on your exchange server (ask your admin if you have this option). An owa address is something like https://mail.yourcompay.com/owa, depending how your admin set this up it could be named something else. You can either get to this option through your phone companys (BIS) website or on the bb itself.
If you use your phone companys website (BIS) to configure this option just log in and find the topic that reads something like this -
"How do I set up BlackBerry Internet E-mail using a My T-Mobile Account?"
This will give you the instruction for setting up the account for owa. (Took me a little bit to find this in my tmobile account.) During this setup there should be an option to check called use owa. You have completed the setup and never saw that option then start over and find that option.
If you go through the bb's setting on the actual device the way to get to this option is kind of strange (at least it was the only way I could figure out how to get to it on my phone).
I started by deleting the email account off the phone then added a new account. Go back to the account setting and change the password to a wrong password. After you select "ok" or "next" or whatever to get to the next screen you will get a message saying could not connect to server or error or something like that. Now you should have a option to configure the device manually. This option will get you to page to allow you to select OWA. Then just configure you bb for owa and you are good to go.
Sorry this is such a crude post. I usually take the time to give very accurate, step-by-step instructions, but I do not have time. Good luck to all with this issue.

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2 mail accounts, emails marked a read when not

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Hi davek1962,
Welcome to the BlackBerry Support Community.
The following KB article should provide more information on this issue as well as some possible resolutions.
"Email messages on a Microsoft Exchange Server are marked as read when accessed by the BlackBerry Internet Service via POP" http://bbry.lv/YxckpM
Hope this helps.
-FS
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Emails marked as read when sent to Blackberry Torch 9850

I'm having an issue with emails being marked as read in my work Outlook Inbox as soon as they are sent to my Torch 9850, even though I have not opened the email on my phone or on my PC.
We use Exchange Server 2010.
Has anyone else had this problem and if so, is there a setting change or workaround to this issue? I've turned off reconcilliation for now.
Thanks!

Hi davek1962,
Welcome to the BlackBerry Support Community.
The following KB article should provide more information on this issue as well as some possible resolutions.
"Email messages on a Microsoft Exchange Server are marked as read when accessed by the BlackBerry Internet Service via POP" http://bbry.lv/YxckpM
Hope this helps.
-FS
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!

Emails marked as read on iphone when outlook is opened?

Hello,
I have had a recurring problem which has resulted in a number of important emails being missed - I've researched as much as I can but have been unable to rectify it!
I use a 123reg email address on both my iPhone (5S, iOS8) and on Outlook for Mac (2011) on a MacBook Air OSX 10.8.5
Whenever Outlook connects to a wifi connection and fetches my emails, all of these emails become marked as 'read' on my iphone - really frustrating as sometimes I'll leave those I wish to action later marked as unread.
Currently, outlook has my email account marked as a POP account.
My account is also set up on my iPhone as a POP account.
Please help me as I'm reaching my wits end!

This is not a client issue, POP accounts do NOT sync but IMAP accounts do, find out how your accounts are actually setup. If they are POP then they are not working correctly and you should consult MS support (for Outlook) or your mail provider.

How to keep email "marked as read" even after I read email in Blackberry

When I check my MobileMe mail on my Blackberry Curve, it marks it as read. Is there a way for me to tell either the Blackberry or MobileMe not to do that? I want those emails marked as unread, so when I go to my computer, they are still in that status.

I forgot, there is one other shortcut. Hold down the Control key on your keyboard when you click on the message in your inbox and you'll get a menu that allows you to select *Move To*. I'm not certain, but possibly using a mouse that you can select a *right click* you may be able to do that instead of the Control key.
Another item in that menu is *Move to "xxx" again* where xxx is the name of the last folder you moved something to.

Unread emails marked as read without being opened

On my Ipad 2, unread emails are marked as read without being opened. This happens when I open the email from my laptop after using the ipad. There are four email accounts on the ipad and they are all experiencing this. Any idea what is going on?

I rebuilt it several days ago and no change. I watched what happens and when an email comes in it shows unread and then changes to read immediately. Today, for some reason, the emails started coming in as unread and staying that way. I didn't change anything. ?????

Email marked as read on outlook without actually reading

Hi,
When I get an email in outlook it shows as unread. Once the email is sent to my blackberry the status on outlook changes to read (even without me ever opening the email on outlook or the blackberry). How can I stop this? I did a lot of research but nothing resolved it. I called my wireless provider (verizon) and they said it must be an outlook setting but other people are telling me it's a known glitch with the blackberry.
Does anyone have a fix for this???
Thank You!

Use OWA (Outlook Web Access) Not POP3 Settings
Use OWA (Outlook Web Access) Not POP3 Settings
Use OWA (Outlook Web Access) Not POP3 Settings
Okay. This is doing this because your bb is not logging into the owa (outlook web access), it's using POP3. In order to use owa it must be enabled on your exchange server (ask your admin if you have this option). An owa address is something like https://mail.yourcompay.com/owa, depending how your admin set this up it could be named something else. You can either get to this option through your phone companys (BIS) website or on the bb itself.
If you use your phone companys website (BIS) to configure this option just log in and find the topic that reads something like this -
"How do I set up BlackBerry Internet E-mail using a My T-Mobile Account?"
This will give you the instruction for setting up the account for owa. (Took me a little bit to find this in my tmobile account.) During this setup there should be an option to check called use owa. You have completed the setup and never saw that option then start over and find that option.
If you go through the bb's setting on the actual device the way to get to this option is kind of strange (at least it was the only way I could figure out how to get to it on my phone).
I started by deleting the email account off the phone then added a new account. Go back to the account setting and change the password to a wrong password. After you select "ok" or "next" or whatever to get to the next screen you will get a message saying could not connect to server or error or something like that. Now you should have a option to configure the device manually. This option will get you to page to allow you to select OWA. Then just configure you bb for owa and you are good to go.
Sorry this is such a crude post. I usually take the time to give very accurate, step-by-step instructions, but I do not have time. Good luck to all with this issue.

Unread emails marked as read

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I rebuilt it several days ago and no change. I watched what happens and when an email comes in it shows unread and then changes to read immediately. Today, for some reason, the emails started coming in as unread and staying that way. I didn't change anything. ?????

POP3 email account set-up

What is the easiest/efficient way to contact my corporate email account (POP3) to the email feature of the iphone?

I have done exactly this with Yahoo, and it's just as easy with Google mail. You'll create a new email account, but instead of selecting GMail or YMail, select Other. Then you need to fill in the information for the google mail system:
http://mail.google.com/support/bin/answer.py?hl=en&answer=77702
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Imap email incorrectly marked as read before I open them.

HI,
My email is set up as imap on my MacBookPro. I noticed when I opened by mail yesterday that it showed I only had 1 unread email - which is greatly incorrect. Tonight when I opened mail, my new messages for today suddenly changed to read all at once, before I had opened them. I have gone through my mail preferences and can't find anything to explain it, and I had not changed anything, that I can think of. I have set up no filters or rules. I am in classic view.
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Who is hosting the email server?
Is this through your work?
Are you hosting your own email server?
Have you ever downloaded from this email server on another mobile device?
If this is an IMAP email, and if the email is being checked at another location by anyone then it would be marked as read. This could also be a setting issue on the email server itself.

Email messages marked as READ on my Exchange server

Hi,
My email account is retrieving my messages from my work's exchange server. When I read them on my BB they are marked as read on the server. I have missed metings and deadlines. I would like to enable that my messages on the server remain unread even if I view them on my BB. How do I do that?
Thanks.

Messages > Options> email Reconciliation: Set to NO
Click on KUDOS to appreciate our efforts and mark the thread RESOLVED if your issue is resolved.

When I read email on iPhone, I want it to be marked as read in Outlook

I keep thinking I've found an answer on here, but to no avail, I cannot find a discussion that meets my needs.
Here's the deal. I have Yahoo on my iPhone, right? When I read an email in my Yahoo account on my iPhone, and later log into my Yahoo account, it shows those messages as read. Heck, I can even file my emails away in my folders, if I want to; i.e. move them over to my bills folder, or my purchases folder, or my mom folder. lol
Now, here's the deal with my other account tho. I have my work emails going to my iPhone too. At work, I use Outlook. I do not know a whole lot about how things are set up over here, but I have access to answers if you guys can help me find out the right questions to ask.
Here's my issue: When I read a work email on my iPhone, and I get to work the next morning, there it is, bold and unread. I really want it to show as read.
I get an obnoxious amount of work emails. The whole point in keeping up with them on my phone is to save me time in the long run. So, when I get to work and have to re-read them all, I've saved nothing.
Please help!
Also, it would be phenomenal if you could also help me find a way to toss work emails in folders I have set up on my Outlook, as well.

If it is an Exchange account or an IMAP account, read/unread marks synchronize with the server and all clients set up to access it via IMAP or Exchange protocols. If one or more of the clients is using POP3, then unread marks do not synchronize. Same goes for the ability to see and file to folders.
How are you set up to access your work e-mail in Outlook?

Unread emails being marked as read

I have noticed a strange occurrence on mu ipad mini which I haven't seen before.
My emails are set to download manually and not be pushed.
When I go into my account and download any emails they download fine and are marked unread. If I were to switch come out of the email program without reading any and go back in they are sitting there still unread. All good so far. If however I were to pull the column down to refresh (to see if there are any other email) and there is another mail/mails, the emails are downloaded and all the other unread mails unread markers disappear as if they are read.

Hey kabsl,
Thanks for the post.
What type of email account is attached to your BlackBerry Z10? (POP3, IMAP, Exchange). Also have you tried removing and re-adding the email account to test?
Is this email account only setup on one computer or several computer?
I look forward to your reply.
Cheers.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

Why are all emails automatically marked as read?

I recently switched my wifes email account from a POP to a IMAP. (same email address, same server, same provider)
Shortly before doing that we upgraded to Lion.
She also gets mail from this account on her iPhone.
Question: For some reason all of her new emails are automatically marked as read. No blue dots. This happens when a new message is recieved on either the Mac or on the iPhone. Everything else about the email account works properly. My email accounts on the same Mac work properly. (Same user account)
Any ideas what might be causing this? Is this problem being caused in the Mail problem or is it something on the server side?
Thanks.

UPDATE:
I have now deleted the account from the iphone. No change in the behavior. It's not the iphone that is causing this.
When an email is recieved it stays unread for about 20 minutes. And then it mysteriously changes all by itself to read. I have logged into the Webmail panel for this account and the behavior is mirrored there.
please help !!
-Eli

How do you move POP3 email from the iPhone back to the server or computer?

Is there any way to get email that was downloaded to the iPhone using POP3 back on the server or computer? (other than resending all the mail)

You're welcome.
Although it is possible to access a POP account with more than one email client, a POP account is really designed to be accessed with a single email client only.
I access a MobileMe account and a business POP account with the iPhone's mail client. Since an IMAP account is designed to be accessed with more than one email client keeping all server stored mailboxes synchronized with the server automatically with each email client used to access the account, accessing an IMAP account with the iPhone's mail client is much more preferable to me. All sent messages are available with each email email client used to access the account. Read a received message with the iPhone's mail client and the message will be marked as read automatically when checking the account with the email client on my computer and vice-versa. I create additional server stored mailboxes to store received and sent messages by category and I can transfer messages from the account's Inbox or Sent mailbox to the designated server stored mailbox with the iPhone's mail client, with all server stored mailboxes kept synchronized with the server automatically with each email client used to access the account.
If messages were removed from the server with the email client used on your computer to access the account - transferred to a mailbox stored locally on your hard drive, you can transfer the messages back to the designated server stored mailbox.
Need to delete and recreate the account with your iPhone's mail client, or need to restore your iPhone with iTunes, all messages that don't remain on the server will be lost with a POP account including all messages sent with the account from the iPhone - which can be stored locally on the iPhone only unless you always Bcc yourself with every sent message.
Delete and recreate an IMAP account with the iPhone's mail client and all server stored mailboxes and the messages within will be available again automatically.
IMAP account access is the way to go with the iPhone IMO.

POP3 email marked as read on server before being read

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