POP3 login fails until webmail is used

A friend has asked me to look at a problem with her email.
When she tries to use POP3 (either on the laptop or the iPhone) to access her email, the login is rejected - even though the details are definitely correct.
Log into webmail with the same details and it works OK.
A few seconds after logging into webmail, the POP3 access then works - but only for a few minutes.
It looks like a recurrence of this issue that was claimed fixed by BT this time last year:
http://community.bt.com/t5/Other-BB-Queries/E-mail-password-rejection/td-p/234061/page/68
Anyone else seeing this issue again? Anyone know how to fix it?
Cheers,
darren

Have a look at this thread it might help
http://community.bt.com/t5/Other-BB-Queries/POP3-continually-prompting-for-password-have-to-login-vi...

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Message was edited by:
uncle carmine
Message was edited by:
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