Popularity trends report always zero
I am migrating serveral site collections from SP2010 to SP2013 farm. After migrated the sites, I enabled "Reporting" feature in site collection feature list.
I found the usage report is always zero and after some research I performed the check suggested here:
http://geekswithblogs.net/bjackett/archive/2013/08/26/powershell-script-to-workaround-no-data-in-sharepoint-2013-usage.aspx
I found the Receivers are not well defined. After running the powershell script suggested I am able to define the Receivers.
However, after 24 hours, all the reports still show zero. What else I can check? Thank you!
Hi Mark,
As I understand, usage report shows empty in your site collection. So far, you have confirmed the related two timer jobs work well as Inderjeet suggested, and defined new receivers as the blog you posted.
Below are the tips you should take into consideration when testing the issue:
1. Site we want to get web analytics report of should be in the content source.
2. Site should be accessed by normal users; site accessed by farm admin users will be ignored by web analytics.
3. Site should be accessed from client machines; site accessed with in server will be ignored by web analytics.
4. System pages like pages under _layouts, _catalogs and web service calls are ignored web analytics.
5. Also give at least 1 day to see data in usage report after you have accessed site.
Below are the suggestions you could check:
1.Confirm timer service is running, search service works well and run a full crawl for the site collection.
2.Ensure the account for Usage and Health Data collection has enough permission.
http://technet.microsoft.com/en-us/library/ee663480(v=office.15).aspx
Regards,
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact
[email protected] .
Rebecca Tu
TechNet Community Support
Similar Messages
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Popularity Trends report always returns zero
Hello,
I have a SharePoint installed on “Windows server 2008 -R2”.
I have a SQL Data base installed on the same machine.
I create a new web application with port “2020”. Then I create w new site collection “Publishing”.
I activate the feature “Reporting” in the site collection level.
I Open central admin “Monitoring >> Configure usage and health data collection”. I checked “Enable usage data collection” Check box. And I Checked All “Events to Log” check boxes.
I have configures the following services applications :
-Business Connectivity Service
-Excel Services Application
-Search Service Application
-Security Token Service Application
-Application Discovery and Load Balancer Service Application
-WSS_UsageApplication.
I run the crawl search. And it is completed successfully.
The search service account is member of “WSS_WPG” group.
I have checked the following values from SharePoint PowerShell:
AppEventTypeId : 00000000-0000-0000-0000-000000000000
EventTypeId : 1
EventName : Views
LifeTimeManagedPropertyName : ViewsLifeTime
RecentManagedPropertyName : ViewsRecent
ApplicationName :
RecommendationWeight : 1
RelevanceWeight : 1
RecentPopularityTimeframe : 14
AggregationType : Count, UniqueUsers
Rollups : SiteSubscriptionId, SiteId, ScopeId
TailTrimming : 2
Options : AllowAnonymousWrite
IsReadOnly : False
I open the “default.aspx” page on the portal (I have opened it more than 10 times in different browser window).
Next day I open “popularity Trends” report, I found that it returns zero.
I open the “Analytics Report” data base. Then I open “AnalyticsItemData” table. There are already items in the table.
So I need to know why the “popularity Trends” excel sheet report returns zeros all the time.
ASkHi,
According to your description, the popularity Trends report always returns no records.
Please check the status of the 3 timer jobs: Microsoft SharePoint Foundation Usage Data Import, Microsoft SharePoint Foundation Usage Data Processing and Web Analytics
Trigger Workflows to see if they are configured to run at regular intervals.
Also you can take a look at the two links about the similar issue for more information:
http://www.myriadtech.com.au/blog/Ben/Lists/Posts/Post.aspx?ID=7
http://sharepoint.stackexchange.com/questions/66476/whats-popular-webpart-is-empty
Feel free to reply if there any progress.
Best regards,
Patrick
Patrick Liang
TechNet Community Support -
Popularity Trends Report - Zero Hits and Zero Unique Users
Popularity Trends Report - Zero Hits and Zero Unique Users. Search Service is working and returning results for generic look-ups. I have read numerous postings on this subject, but non that define a step-by-step trouble shooting method such
as what services/checks should be identified as running and so on. Any help would be appreciated. Would like to see what people are actually viewing on my site. Thanks in advance.Hi,
According to your post, my understanding is that Popularity Trends Report return zero Hits and zero Unique Users.
I recommend to run some PowerShell scripts that added receivers to start data showing again.
For more information, you can refer to:
PowerShell Script to Workaround No Data in SharePoint 2013 Usage Reports
Here are some similar threads for your reference:
http://social.technet.microsoft.com/Forums/en-US/51c96873-de7e-4f38-ab2a-9f5a5efc8dd8/popularity-trends-report-always-zero?forum=sharepointadmin
http://social.technet.microsoft.com/Forums/en-US/b94d2114-48a2-4ac8-aa10-b32762275611/popularity-trends-report-is-empty?forum=sharepointsearch
Best Regards,
Linda Li
Linda Li
TechNet Community Support -
Popularity Trends Reports on Document Library gives 0 usage
Hi
I can get proper data on popularity trend report when I create for site collection or sub site.
But when I try to get popularity trend report for Document library, it gives 0 number as usage. And other thing is, I don't see "popularity trend" option in Announcement list.
Do I need to do anything to get proper data for doc library?
ThanksHi,
As I understand, you cannot get popularity trend report for Document library in SharePoint 2013.
1. about there is no “popularity trends” option in Announcement list.
As the following article said: Usage reports are only available for Document Libraries and Product Catalog lists. You could only use this feature in product catalog list.
The article below is about View usage reports in SharePoint Server 2013.
https://technet.microsoft.com/en-us/library/jj715890.aspx
2. About you could not get popularity trend report for Document library.
You could check popularity trend report for Document library after at least 24 hours for your actions on the document library.
If the issue still exists, you could follow the troubleshooting steps below:
1. Go to site settings > site collection administration > popularity and search reports, see if the reports there work.
2. If not, please re-run timer jobs and execute the commands below:
Get-SPTimerJob | where {$_.TypeName -like "Microsoft.SharePoint.Administration.SPUsageProcessingJobDefinition"} | fl
Get-SPTimerJob | where {$_.TypeName -like "Microsoft.SharePoint.Administration.SPUsageImportJobDefinition"} | fl
There is a similar case:
https://social.technet.microsoft.com/Forums/en-US/aa77db35-84ce-47fe-a9f9-82e6661181d3/popularity-trends-for-a-document-always-shows-zero?forum=sharepointadminprevious
Best regards,
Sara Fan
TechNet Community Support
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
[email protected] -
How go generate Popularity Trends report for a custom list in SharePoint 2013
Hi,
I want to generate Popularity Trends report for a custom list in SharePoint 2013, is it possible?
Thanks
khadar pashaAccording to
this link you should be able to access this option from the Items tab. for this to work, the Analytics Processing Component needs to be running.
Steven Andrews
SharePoint Business Analyst: LiveNation Entertainment
Blog: baron72.wordpress.com
Twitter: Follow @backpackerd00d
My Wiki Articles:
CodePlex Corner Series
Please remember to mark your question as "answered" if this solves (or helps) your problem. -
ARD report always "Waiting/Generating Report" WHY?
I am getting way to many systems that are failing to show anything in the ARD Reports function. New systems most often just show "Waiting" forever or they may go to "Generating Report" and sit there for more than a day.and never do provide a report. Other systems will show a report date of anything from several days to several months ago. These are almost all (250 or so) assorted iMAcs, MacBookPros, Minis, and MacPros running 10.8.4 but a few 10.7 and even 10.6 systems exhibit the same behavior. The ARD client is set for full control including reports. Assorted times for gathering the reports show no difference in response. These times may range from the default midnight to 1:00 PM so systems may be on or off line for all seven days a week. The times were set either when the systems were first entered into ARD. Some were changed using the "Get Info" Reporting tab but going either way makes no difference.
Because of the number of systems, I am extremely reluctant to do a complete uninstall, including the database files, and reinstall for fear of not having the info even come back on systems that I do have old but still existing info on.
I know that this was a problem a number of years ago but since Client 3.6.2 (and using Admin 3.6.1) this problem has grown substantialy worse. Anyone know what the cure is?
What I might do is put the ARD Admin on a different, and completly clean, system to see if reports can be generated there. If I can do that I will update this entry to show the results.Hi,
According to your description, the popularity Trends report always returns no records.
Please check the status of the 3 timer jobs: Microsoft SharePoint Foundation Usage Data Import, Microsoft SharePoint Foundation Usage Data Processing and Web Analytics
Trigger Workflows to see if they are configured to run at regular intervals.
Also you can take a look at the two links about the similar issue for more information:
http://www.myriadtech.com.au/blog/Ben/Lists/Posts/Post.aspx?ID=7
http://sharepoint.stackexchange.com/questions/66476/whats-popular-webpart-is-empty
Feel free to reply if there any progress.
Best regards,
Patrick
Patrick Liang
TechNet Community Support -
Usage Reports and Popularity Trends
So I've set up my site and the Search Crawl is running. I've also got the Reporting feature activated and configured Usage and Health Data Collection. The WSS_Admin and WSS_WPG have access to the Log files.
However, the Popularity Reports are either disabled on some lists and libraries or the Popular Items continually shows NIL data. Likewise, the Popularity Trends and Usage Reports under Site Settings also show NIL data. I know that data is being
collected though, as the Search Reports do contain some (limited) data.
Is there a guide somewhere that shows exactly how to set this up because I can't seem to get it to work no matter what steps I follow.1st thing make sure you properly configured the Usage and health "http://technet.microsoft.com/en-us/library/ee663480.aspx"
Check the ULS logs for more details about error.
check some post having similar issue:
http://social.technet.microsoft.com/Forums/en-US/1b42b517-79cc-43b9-b6f0-2e4639461cb1/empty-usage-data-in-sharepoint-2013
http://social.technet.microsoft.com/Forums/sharepoint/en-US/b94d2114-48a2-4ac8-aa10-b32762275611/popularity-trends-report-is-empty?forum=sharepointsearch
http://www.sharepointsecurity.com/sharepoint/sharepoint-development/empty-usage-and-health-reports-in-sharepoint-2013/
Please remember to mark your question as answered &Vote helpful,if this solves/helps your problem. ****************************************************************************************** Thanks -WS MCITP(SharePoint 2010, 2013) Blog: http://wscheema.com/blog -
Looking for a way to export full Popularity Trends data
Greetings!
I'm looking for a way to access all "popularity trends" data for a SharePoint 2013 publishing site in one place. I'm probably missing something pretty basic here, (I hope), but it seems if I pull up popularity trends for the site, all I get is
the hits & unique users for the site as a whole. If I go into my pages library and choose "Most Popular Items," I'm given a search results page that I can't run reports from. And if I select the "popularity trends" link under one of
those search results, I get a usage report for a single, specific page.
I've thought about doing a multi-select of pages from my site's Pages library, but I have more than 100 pages in the site, so I still can't get at everything all at once. Plus, the resulting usage.xlsx file just includes a lot of reports on individual
pages.
There's got to be something more all-encompassing than this...right?
Help!Hi,
According to your post, my understanding is that you wanted to see the all popularity trends data for a site.
Where did you export the usage report?
Did you export the report from Popularity and Search Reports?
To view the Popularity Trends report for a site collection
Verify that the user account that is performing this procedure is a member of the Owners group.
In the site collection, on the Settings menu, click Site ettings.
On the Site Settings page, in the Site Collection Administration section, click Popularity and Search Reports.
On the View Usage Reports page, in the Usage Reports section, click Usage.
In the message box, click Open to open the report in Excel, or click Save or Save as to save the report.
Click the tabs to view the usage report for the different usage event types.
http://technet.microsoft.com/en-us/library/jj715890(v=office.15).aspx
Thanks & Regards,
Jason
Jason Guo
TechNet Community Support -
Popularity Trends not showing any data
Hi,
we are using SP 2013 RTM version and it is not showing any data in the usage statistics when we run the popularity trends reports. Is this a bug with SP 2013 RTM version? or am i missing something?
Thanks
techieHi,
Per my understanding, Popularity Trends report showing no data in your environment.
For narrowing down the issue, I suggest you check whether the two timer jobs “Microsoft SharePoint Foundation Usage Data Import” and “Microsoft SharePoint Foundation Usage Data
Processing” which are handling the usage report runs without issue.
More information about how to deal with this issue for your reference:
http://blog.fpweb.net/troubleshooting-sharepoint-2013-web-analytics/#.VQKMGHkfqwU
http://snowburnt.blogspot.com/2014/12/how-to-troubleshoot-sharepoint-usage.html
http://geekswithblogs.net/bjackett/archive/2013/08/26/powershell-script-to-workaround-no-data-in-sharepoint-2013-usage.aspx
Thanks
Patrick Liang
TechNet Community Support
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
[email protected] -
Popularity trends for a document always shows zero
Hello Friends,
When I select a document in a library, and I select Popularity trends from the activated ribbon for that library, in the excel report I see zero always, even though I worked on that particular document so many times.
I would like to have an idea of the number of views on documents.
This is possible via the ribbon - Files - popularity trends, I believed.
One of the files has been worked on by me and my colleague, but shows 0 hits everywhere !
Please provide your advice to resolve this.
Thanks.Hi Rebecca,
I also ran the timer jobs with the commands you provided. Please see the outputshp below:
DisplayName : Microsoft SharePoint Foundation Usage Data Processing
Service : SPUsageService
WebApplication :
Server :
LockType : Job
Schedule : daily between 01:00:00 and 03:00:00
Title : Microsoft SharePoint Foundation Usage Data Processing
Description :
LastRunTime : 8/09/2014 1:23:57
Retry : False
IsDisabled : False
VerboseTracingEnabled : False
HistoryEntries : {, , , ...}
EnableBackup : False
DiskSizeRequired : 0
CanSelectForBackup : False
CanRenameOnRestore : False
CanSelectForRestore : False
Name : job-usage-log-file-processing
TypeName : Microsoft.SharePoint.Administration.SPUsageProcessingJobDefinition
Id : d25443b9-5c63-4dc2-8222-42d8f792df9d
Status : Online
Parent : SPUsageService
Version : 2568780
Properties : {}
Farm : SPFarm Name=SharePoint2013_Config_prd
UpgradedPersistedProperties : {}
DisplayName : Microsoft SharePoint Foundation Usage Data Import
Description : Imports usage log files into the logging database.
Service : SPUsageService
WebApplication :
Server :
LockType : None
Schedule : every 5 minutes between 37 and 0
Title : Microsoft SharePoint Foundation Usage Data Import
LastRunTime : 8/09/2014 8:46:00
Retry : False
IsDisabled : False
VerboseTracingEnabled : False
HistoryEntries : {, , , ...}
EnableBackup : False
DiskSizeRequired : 0
CanSelectForBackup : False
CanRenameOnRestore : False
CanSelectForRestore : False
Name : job-usage-log-file-import
TypeName : Microsoft.SharePoint.Administration.SPUsageImportJobDefinition
Id : cc8ad12d-2a22-4b97-8ec2-6b829de24603
Status : Online
Parent : SPUsageService
Version : 2568776
Properties : {}
Farm : SPFarm Name=SharePoint2013_Config_prd
UpgradedPersistedProperties : {} -
Hi
I am working in a sharepoint migration project. We have migrated one SharePoint project from moss2007 to sp2013. Issue is when we are clicking on Popularity trend > usage report, it is throwing an error.
Issue: The data was not being processed to EVENT STORE folder which was present under the
Analytics_GUID folder. Also data was not present in the Analytical Store database.
In log viewer I have found the bellow error.
HIGH -
SearchServiceApplicationProxy::GetAnalyticsEventTypeDefinitions--Error occured: System.ServiceModel.Security.MessageSecurityException: An unsecured or incorrectly
secured fault was received from the other party.
UNEXPECTED - System.ServiceModel.FaultException`1[[System.ServiceModel.ExceptionDetail,
System.ServiceModel, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]]: We're sorry, we weren't able to complete the operation, please try again in a few minutes.
HIGH - Getting Error Message for Exception System.Web.HttpUnhandledException
(0x80004005): Exception of type 'System.Web.HttpUnhandledException' was thrown. ---> System.ServiceModel.Security.MessageSecurityException: An unsecured or incorrectly secured fault was received from the other party.
CRITICAL - A failure was reported when trying to invoke a service application:
EndpointFailure Process Name: w3wp Process ID: 13960 AppDomain Name: /LM/W3SVC/767692721/ROOT-1-130480636828071139 AppDomain ID: 2 Service Application Uri: urn:schemas-microsoft-
UNEXPECTED - Could not retrieve analytics event definitions for
https://XXX System.ServiceModel.FaultException`1[System.ServiceModel.ExceptionDetail]: We're sorry, we weren't able to complete the operation, please try again in a few minutes.
UNEXPECTED - System.ServiceModel.FaultException`1[[System.ServiceModel.ExceptionDetail,
System.ServiceModel, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]]: We're sorry, we weren't able to complete the operation, please try again in a few minutes.
I have verified few things in server which are mentioned below
Two timer jobs (Microsoft SharePoint Foundation Usage Data Processing, Microsoft SharePoint Foundation Usage Data Import) are running fine.
APPFabric Caching service has been started.
Analytics_GUID folder has been
shared with
WSS_ADMIN_WPG and WSS_WPG and Read/Write access was granted
.usage files are getting created and also the temporary(.tmp) file has been created.
uasage logging database for uasage data being transported. The data is available.
Please provide pointers on what needs to be done.Hi Nabhendu,
According to your description, my understanding is that you could not use popularity trend after you migrated SharePoint 2007 to SharePoint 2013.
In SharePoint 2013, the analytics functionality is a part of the search component. There is an article for troubleshooting SharePoint 2013 Web Analytics, please take a look at:
Troubleshooting SharePoint 2013 Web Analytics
http://blog.fpweb.net/troubleshooting-sharepoint-2013-web-analytics/#.U8NyA_kabp4
I hope this helps.
Thanks,
Wendy
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TechNet Community Support -
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I often get Apple's sale and trend report is often on the middle of the month (around 10th to 15th). My friend got sale and trend report for January of 2012 a week ago, it's on 9th. But now I still got nothing.
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ellaborate the steps to achieve these two requirements?
Thanks in advance!!!Hi Poornima,
According to your description, my understanding is that you want to disable ‘Popularity Trends’ and ‘Reindex document library’ and ’ Reindex List’buttons for all items in SharePoint 2013.
For disabling ‘Popularity Trends’, you need to deactivate Reporting feature at site collection level as Settings->Site Settings->Site collection features under Site Collection Administration->scroll to Reporting feature, deactivate
it.
For disabling ‘Reindex document library’ and ’ Reindex List’, you can add the following code at the front of
<SharePoint:ScriptBlock runat="server"> in advsetng.aspx
file, the file path is : C:\Program Files\Common Files\Microsoft Shared\Web Server Extensions\15\TEMPLATE\LAYOUTS.
The code is :
<style>
#ctl00_PlaceHolderMain_ReindexListSection
display:none;
</style>
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