Porblem with Instant Messaging

Hello,
When I'm sending a Instant message from the collaboration launch pad I cannot view my message but the other person can view my message. when he is sending me a message he can view his message but I cannot view my message. Can anyone help me where is the problem.
Regards,
Murali.

Hi Murali,
Could it be that another client is logged in to the system with your username? In such case, IM capabilities will be prevented from you.
Please try the following:
Verify that a popup blocker is disabled on your browser.
Logout from the Portal
Login again with your username.
After login - did you get a "You are already logged in" message? - if so, this means there is another open browser with your username, and that is the reason for the problem.
Otherwise, I would recommend open a CSN.
Best Regards,
Oren.

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