Port 3689 ERROR

after months of working perfectly, now both my AppleTV's are not syncing and both give me the "port 3689" error..
I

I have the Port 3689 problem as well.
I originally had my Apple TV set up to stream my iTunes music and photo library. I chose not to "sync" my library to the Apple TV because of the shear number of files (>20,000). This has worked fairly well for the past year.
Recently, I have purchased several movies via the Apple TV. I have been meaning to transfer these movies to my computer and/or iPhone, but was unable to do so. The information that I received from this newsgroup suggested that I turn off the streaming, which I had postponed until now.
Today, in the midst of upgrading iTunes to 7.7, and my iPhone to 2.0, and my AppleTV to 2.1, I decided to try to get those movies transferred. But now I am getting the port 3689 message. I turned off my firewall, but it still won't connect. So, not only can I still not transfer my movies, I can no longer access my shared iTunes music library via the Apple TV. What gives?
iTunes 7.7.0.43 on Windows XP SP2
Apple TV 2.1
My iTunes will stream music thru my Apple TV via Air Tunes.
My iPhone 2.0 upgrade allows me to connect and control the Apple TV via the new Remote app.

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Port 3689 error with latest update

Since updating today (2/25/10) to the newest AppleTV software, it no longer syncs with iTunes 9.0.3 (MacPro). I've restarted everything. In all cases iTunes says that the Apple TV is not responding (it does show up in the devices list). It says to "Check that any firewall software...port 3689." There is NO firewall software. The "More info..." link (Apple's support article - http://support.apple.com/kb/TS1447?viewlocale=en_US) says "Apple TV, iTunes 8 for Mac" and does not address iTunes 9. Everything has worked fine until this update.
I've even tried to cancel the link to my iTunes library and start over, but that gave the same error.
I've browsed the topics here (and elsewhere) and most have to do with firewall configuration. I've rechecked (System Preferences-Security-Firewall) and it is not enabled. It is also not enabled on the LinkSys router. That shouldn't matter because the only thing that changed from yesterday is the new software update to Apple TV.
I give up. Any ideas?

I've managed to get mine sorted. A friend of mine told me :
"it is all about the security/encryption you have on your wireless modem/router - WEP / WPA / WPA2.
There is a lot on the support forums about this with Atv and iPhone not connecting when mac working fine on network.
Probably worth having a look in to and maybe resetting all of it so that you have a security/encryption that all devices will work on. Ideally WPA2 as this is supposed to be the most secure with WEP being the least."
I reset mine, then restarted both imac and ATV (also did a factory restore on it) Had to go into Computers and reconnect with my itunes library with the 5 digital passcode, but its all working.
Funny that its now telling me there's a software update (not sure what version I'm on) but for now, I'm not going to upgrade

Apple TV w/OS X server 10.5.5 - port 3689 error

Hello
I wondered if anyone could help with this problem.
We just changed our former server (a mac mini running OSX 10.5.5) to OSX server. It simply served our iTunes library around the home/office, which it did effortlessly to multiple computers and two Apple TV's, all hard-wired.
Now that we have changed to Server, when trying to set up the Apple TV's in iTunes, i get an error 'the device didn't respond, please check port 3689 in your firewall settings'
I did check this - all ok, and i also tried completely disabling the firewall, but still no luck.
The only change on the network was the changing of software.
Does anyone have any thoughts?
Many thanks

You can make suggestions to Apple regarding Mac OS X by submitting feedback here:
http://www.apple.com/feedback/macosx.html

Port 3689 errors when ATV tries to sync purchases to MacBookPro

I have purchased a couple of TV series and they are available on ATV.
They show up as needing to be uploaded to the MacBook Pro.
When I open iTunes it begins to upload but nothing uploads after a few hours.
The graph appears but never leaves the home spot.
When I manually tell it to sync the TV shows I get this message.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
The Apple TV is not responding.
Check that any firewall software running on this computer
has been set to allow communication on port 3689.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
I have no idea where to look for the above.
I want the series backed up on the computer but it does not get
there. I have good communications on the ATV to iTunes, etc.
The computer sees that there is something to
acquire from the ATV but will not complete properly.
Harold

Thanks for responding Winston,
I did restart the ATV and no help.
I also keep my system up to date with newest software and also repair permissions regularly.
It uploaded a few episodes of the selected TV series but then quit doing so.
I am not sure but I believe I upgraded the ATV software in between.
Harold

ATV not shown in devices list and firewall port 3689

Having a nightmare with ATV. I have searched and found some help for some of the ATV problems I have had in other threads but seems that a couple of issues remain unsolved for most people.
I have just purchased an ATV updated it to latest software; at first had the Samsung TV HDMI problem which can be solved by telling the TV that the connection is a PC (seems to alter settings for that HDMI port on Samsung TVs).
All was well for 30 mins (kids got stuck in and started watching a film that was on my itunes library) then ATV lost connection to itunes media (still had network and internet for movie trailers). Tried various things reset ATV and quit itunes etc and got the firewall port 3689 error message in itunes.
Tried a variety of stuff to fix the 3689 issue including: fixing permissions on imac HD; re-installing itunes, adding port forwarding to my BT homehub, telling itunes to share my library, adding firewall rule in OSX for itunes. Then reset and tried again, this time it worked for several hours started to sync etc. Then paused ATV in middle of film and imac went into sleep mode....after this ATV stopped seeing itunes media and imac went into circle of death.
Since reboot of imac and reset of ATV nothing works; can't see ATV in itunes at all, tried all the normal reboot type stuff.
Starting to get frustrated ATV seems flakey expected this to be normal apple experience but so far I feel like I do at work in Microsoft **** where nothing makes sense and I'm rebooting all the time ...any ideas ...BT homehub is suspect but seems odd that it worked for hours then stopped !!

OK - rebooted BThomehub and forced ATV off network and back on and now itunes can see ATV and is syncing again.
The common failure on both previous occasions was pausing a film for few minutes and imac going into sleep mode on second time.
Anyone seen this before ... ?

How to solve this. It happens even when firewall is disabled. Apple TV: "Check that any firewall software running on this computer has been set to allow communication on port 3689" alert in Windows

How to fix this. Happens even when firewall is disabled. (Apple TV 1st generation)
Apple TV: "Check that any firewall software running on this computer has been set to allow communication on port 3689" alert in Windows

After a few hours the same issue started again. (Port 3689 error) I checked my router settings and it shows ATV asd connected to my netrwork. ATV also shows in iTunes devices. It asll works till I try to sync. Then the error pops up
I tired restoring ATV to factory settings. Even backed iTunes up to version 8 and every combonation therein. I started an older Gateway running Vista 64bit and it syncs fine with ATV although it's slow and I have to transfer movies from my Win 7 to tyhe Vista machiner.
I cannot find any reason for this issue. Can anybody solve this before it dribves me crazy? (Crazier)

My first generation AppleTV will not sync with iTunes anymore. I get an error message that says: "The Apple TV is not responding Check that any firewall software running on this comptuter has been set to allow communication on port 3689" firewall is off

My first generation AppleTV will not sync with iTunes anymore. I get an error message that says: "The Apple TV is not responding Check that any firewall software running on this comptuter has been set to allow communication on port 3689" firewall is turned off.. Any ideas?

Thanks Rudegar,
I only synch and do not stream off of my 1st Gen AppleTV
I will try with ethernet but will be a pain in the butt if i can not fix it with wifi for long term fix
I may end up trying to do a named IP address vs DHCP for this appleTV (not sure if i can do both and do not want to remove DHCP as i have a bunch of sensors and other devices that I prefer to dynamically add to the network via DHCP vs. assign each one
Will keep working on other fix options (factory reset, etc.)
Thanks again

TS2709 Apple TV error: open port 3689

I just did a factory restore on my Apple TV. I then set it up again from scratch and synced data successfully. Then I did a ATV software update to the latest version. After this I noticed my photos dissappeared from the ATV, but all other synced content remained. iTunes sees the ATV but now when I try and sync it, I get an error telling me that "ATV isn't responding and to check my firewall settings to be sure that port 3689 is open".
I've checked the firewall and iTunes is listed in windows 7 firewall authorized programs and the settings for that program are good. I even tried specifically changing the port to TCP 3689 and it still gave me the same error message when I tried to sync.
Right now I can't sync my ATV because of this problem. There are no valid articles in the apple knowledgebase about this problem that I can find either.
Does anyone have any suggestions on a fix?

firewall is not the place you want to see if it's blocked it's in your wifi router you want to verify it
how you go about this depend on the router it's manual would likely describe how one unblock ports

Error in Port 3689

My internet is working just fine, but I've been having errors in various applications connecting to other networks. My iTunes tries to connect to a shared network that I know accepts connections, one that I have previously connected to many times, but it responds that the firewall is set so that it does not allow sharing through port 3689. When I looked elsewhere, it said that that port is used for iTunes music sharing, but those problems were from before Panther came out, let alone Leopard. I've had similar problems with other programs saying that it cannot connect due to my firewall settings. However, my firewall settings are, and always have been to allow all incoming connections. Beyond that I have no idea as to why I am having these issues with my firewall. What can I do to fix this problem?

Does anyone have any ideas or suggestions? I really have no idea what to do now

How do I fix Apple TV/iTunes Sync issue (port 3689)

I am having a port 3689 issue, I looked through all the other topics on it here, seems common, I only just bought my Apple TV unit and thinking about returning it, the guy from Apple support tried his best but still no fix.
iTunes says port 3689 is blocked, I have tried the following to rectify
1) Opened up port 3689 and 5353 on the modem
2) connected the Apple TV box directly to the Netcomm modem avoiding the wireless network
3) Called apple for assistance
4) disabled my firewall completely
5) re-instated the firewall and opened up ports in the firewall itself as a rule
After all this still says it's blocked.
Any other ideas?
Please help
Message was edited by: simosyd
Message was edited by: simosyd

I had the same problem. I tuned off the firewall, rebooted computer, unplugged the router and turned off AppleTV, then I turned them all back on.
Then it works fine.
If I do all that but leave the firewall on, AppleTV syncs correctly the first time iTunes is loaded. After that I get the error and need to either turn off iTunes or simply reboot the computer and the sync goes back to working (again, first time only).
While it it definitely seems like a firewall issue, it seems to be a problem within iTunes/AppleTV and I doubt there is a way it can be fixed permanently by managing the ports (i.e. wait for the next update for the real fix).

Syncing Problem - firewall - port 3689

Hi there,
when trying to sync my ATV, iTunes says "the Apple TV is not responding. Check that any firewall software running on this computer has been set to allow communication on port 3689"
It happened for the first time, I didn't change any settings neither in the computer not in the ATV.
I followed the steps described in the articles
http://support.apple.com/kb/TS1447
and
http://support.apple.com/kb/HT1810.
The firewall setting allow all incoming connections, but the same alert box appears, when I try to sync.
Does anybody know what am I doing wrong?

My solution is below - some preamble first for those despairing as I was!
I had exactly the same issue - purchased ATV yesterday to add to my iMac with Time Capsule WiFi network setup. ATV connected perfectly to the Web but I could not get it to sync with my iMac's iTunes library. I wanted to stream rather than sync but couldn't do either. Tried all previous suggestions - PRAM resets, Firewall to "Allow all incoming connections", router changes - all to no avail.
Console utility was reporting in its logs that my iMac was denying the ATV access.
I'm lucky enough to be friends and neighbours with an excellent network admin who deals with Macs as well as PCs but we still couldn't figure it (I'm an SQL DBA so know a little about networks too). He also has ATV and streams with no problem and had no installation or configuration issues.
We wirelessly connected my ATV to his iTunes library and it worked first time, streaming like a dream. This ruled out ATV as the issue and put my iMac completely in the frame; we still couldn't coax mine into accepting comms from ATV.
Finally tried the NoobProof freeware utility. I used it to specifically set port 3689 to "Allow" i.e. wipe out any existing settings and set the **** thing to "Allow". Bingo. Everything now works.
It could be something I've done over the past 18 months since I switched to block that port so I cannot point blame at the iMac or ATV.
Now it's working I have to say I think ATV is just superb, another quality product from Apple (I didn't think that way about 24 hours ago though!).
Take-away: if you're still getting the 3689 error then please try the NoobProof util (or something similar like WaterRoof) to at least rule out a genuine firewall rule is blocking the communication.
I hope this helps someone - when I was tearing my hair out I found plenty of reports of this problem but not too many suggestions. Please write how you get on and any success you have with this really frustrating problem. Best of luck.

Dreaded "port 3689 blocked" message when trying to sync Apple TV

I have a suggestion that MIGHT help others . . .
I, too, received the infamous "3689 blocked" message when syncing my ATV (1st gen) to iTunes. Never had the issue before, maybe the latest update to iTunes had something to do with it?
Anyway, I tried everything . . . turning off firewall, adding access to port 3689 (TCP protocol) for the Apple TV in my router software, etc. All to no avail. Same error. Then, I came across a reference online to adding access to port 5353 (UDP protocal) . . . that was the trick (at least for me). So, include both in your firewall access and/or router port forwarding access and see if that does the trick for you.

You don't need to, just check your firewall settings and ensure that access is allowed to iTunes.
Are you running any other security software on your Mac.

Port 3689

Get a Port 3689 firewall error when trying to sync apple tv with itunes, please help.

For your information...we also had the same exact problem. After much trial and error, we discovered a temporary fix.
1) Reset the ATV to factory settings...DON'T UPGRADE THE ATV SOFTWARE!!!
2) Download Latest iTunes update
Our ATV works great, syncs normally, and shows up in our device list. There's only one problem: We can't watch the movies because the video format is not recognized. If we update the ATV software, we are able to watch the movies but the ATV fails to show up on the device list and Utube doesn't work. So we're having to trade off getting most of the functions to work except for movies.
Hopefully, Apple will provide another ATV update that fixes this. This has worked for us going on 1 week so far. Apple support blames it on the computer or the router, actually the LINKSYS customer support people are excellent at troubleshooting. We're thinking about purchasing the Apple QUICKTIME program to try to use the ATV function; has anyone tried this?
Imajica

ITunes 10 does not see Airport Express because port 3689 is unavailable

I never had problems with iTunes 9 and Airport Express, but since iTunes 10 the following problem occurs regularly: iTunes starts, but does not "see" Airport Express (AE) as an external speaker. Sometimes it also loses connection after Windows hibernate mode, but that might be another issue.
What I found out is that it is NOT a firewall issue, otherwise it would not work once in a while. What I saw, though, is that TCP port 3689 is sometimes stolen by other apps like Mozilla Thunderbird (TB). I.e. if Thunderbird is started BEFORE iTunes, it might use 3689 as a listening socket. iTunes then cannot see AE until I shut down TB and restart iTunes. This is very annoying and I only found out after many weeks when watching TCP live connections in my personal firewall software.
Two questions arise:
1) If listening port 3689 is unavailable, why does iTunes not show any error message? There is absolutely no indication as to why it does not find the external AE loudspeaker. BTW, the AE config programm can connect to the hardware easily.
2) Even if port 3689 is blocked by another application, Airfoil for Windows works flawlessly with my AE. I can even tunnel iTunes through Airfoil and then listen to music in my living room, even though iTunes does not see AE. Why can a 3rd party program do something which iTunes can't?
There must be a way to smarten up iTunes and fix this annoying bug.

Nerd

Firewall Port 3689 blocks sync?

Hi there,
I have an apple TV and an iMac and when i want to sync them i usually get the error message "sync not possible...check if a firewall blocks port 3869" (or so, message comes of course in my native language german).
However, i dont have a firewall, the firewall is not activated in system settings and when i change something in the apple TV s<nc options and try again it will sync
any ideas?
same problem with airport AND ethernet
thanks alex

I was having the same problem ...
Sync from iTunes (MAC G5 / OS X 1.5.2) to Apple TV (V 2.0.2) fails with "Apple TV is not responding.
And the suggestion to check the FIREWALL settings on the computer (running iTunes) for PORT 3689.
I found that I could resolve the issue by using the "SECURITY TOOL" of "Systems Preferences" and choosing the "FIREWALL" tab.
(1) Choose the mode of operation "Set access for specific services and applications"... then
(2) use "+" tool to add an entry for the iTunes application (Allow incoming connections) ... then
(3) when you select the "+" tool, a dialog will open to allow you to navigate to application location, select iTunes, and a new rule entry will be created in your FIREWALL.
(4) Restart iTunes ... and you should be able to SYNC from iTunes to Apple TV with the FIREWALL ON.
In the past, for most applications, Apple has usually added the required application access rule to the FIREWALL. Apparently there has been a revision in this practice.

Port 3689 ERROR

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