Port Forwarding Protocol Doesn't Save W330N Gaming Router

When trying to forward ports on the Single Port Forwarding setup page I cannot change the protocol to anything besides TCP.  I can select "both" or "UDP" but after I click save and the page reloads the setting is reverted back to TCP.  Is there something that stops this setting from working?  Is there a way around this problem?  When using the Range setup I change the protocol and save the setting, but then I can only forward a limited number of ports.  Is there a bug in the software?

Hi.
Yeah,may be it's a bug,but upgrade the firmware and reset the router and configurate it again.It should b work
Good Luck!!!
Thanks
Kind Regards
ing.George Gochev
DSL and Telecommunications Engineer

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    I knew something was up so I called Verizon. A tech didn't get anywhere so they put me on the phone with Actiontec. They had me try to create a port forward and got the same results. They said the router was corrupt and to have Verizon send me another.
    I got the new router in today. While the tech was setting it up in the basement, I quickly tried to create a port forward on it and it worked. I was excited and waited for him to connected it to the WAN. Once he did his thing and established outside connectivity, I tried to create another port forward, and it failed. I asked him to give me back my original Gen1 router so I could use it to troubleshoot. He did with the rule that I call him when I was done.
    I got Verizon back on the line and they couldn't help. They then got me on the phone with Actiontec. A couple hours later, they still had no answer. One thing we found though was that they were also not able to connect remotely. They tried 443 and 8080 - nothing worked. I also found that I was able to create UDP port forwards - they worked fine but as soon as I tried any TCP ports, the always came back with a conflict.
    Actiontec said the issue was with Verizon and that I should work with them again, so I called Verizon.
    I got a great tech who was really going the extra mile instead of giving me the infamous "We don't support that". He too couldn't access the router remotely and we tried just about anything under the sun. For giggles, we decided to put my old Gen1 router back in place. He wanted to reset it to factory defaults so we did. I took a screen capture of my original port forwards though first. When we restored it, it was also stating that there is a conflict when I created a new port forward.
    I took a look at my screen capture of my original Gen1 router (this is the one that was originally working over the last year) and I noticed that its 192.168.1.100 entry was set to go to Application - UDP any -> 63146. After resetting it to factory default, Verizon is now setting it to the two setting I documented above.
    So now I am questioning Verizons settings that they are pushing down to the router.
    My next step was to disconnect it from the WAN completely, do a factory reset and see if I can create a port forward. After doing that test, I was able to create port forwards - TCP, UDP -- they all entered without a conflict. As soon as I connected the router to the WAN and Verizon pushed their settings, it broke again.
    The technician did all he could. It is Sunday today and the higher tier techs do not work on Sundays so he said he will have them contact me tomorrow. I sure hope they can resolve this!
    So this is the deal:
    -Go into your router and try to create a port forward. Pick anyone from the list that includes a TCP port. If you get a message stating there is a conflict, you are most likely in the same boat as I. I would bet anything that Verzion cannot access your router remotely too.
    -If you ARE able to create tcp port forwards, then I would highly suggest that you do not do a factory reset. When doing so, I would bet anything that you will no longer be able to create those forwards.
    -if you are able to port forward fine, do me a favor and tell me what your 192.168.1.100 port forwards are that Verizon throws in there. If I were to bet, I would bet that the ones that work are set for Application - UDP any -> 63146; If they don't work, I would bet that they are set to:
    --192.168.1.100:63145          Application - TCP Any -> Any
    --192.168.1.100:63145          Application - TCP Any -> 1
    Anyway, that is my story. I spent a whole weekend with Verizon and I am still not working. Any data from the community will be helpful. I want to know if this is a global issue or if it is only affecting me. I have had this happen with 3 routers, 1 gen1 and 2 gen2's.
    Thanks for your help in advance.
    Solved!
    Go to Solution.

    Finally - a solution. *wipes brow*
    First off, I want to state that the networking group located in the Syracuse - all the other tech need to visit them for a week and learn:
    - How to talk to a customer (what to say and not to say)
    - How routers work, how they can be configured, and what they are capable of. Basically, learn a bit about networking.
    - Listen to the customer - they may know more than you.
    Anyway, thank you very much Syracuse Team!
    While working with the tech (this guy was awesome and actually listened to me about the automatic port forwards that were appearing from Verizon), he decided to to use the RJ45 network WAN connection in addition the COAX. My setup was setup to only use the COAX connection - it's been that way for over a year now.
    The tech turned set it up so that my data was going through the RJ45 and the TV was going through the COAX. When he did this and we reset the router to factory, the Verizon forwarded ports were no longer showing up and as a result, I was able to create ports at will without conflict.
    So beware all of you who are setup to only use the COAX connection. It appears that one of my set top boxes was now throwing in the port forwards that I noted in the original post and those were screwing everything up. Go figure that, eh? I wonder who said that some 14 tech hours ago?
    Anyway - if you are unable to create port forwards without a conflict error, call up Verizon and tell them the issue. If they act like they never heard this, tell them about my situation and that adding the RJ45 connection in addition the COAX is the solution. Just make sure you reset your router to factory when they are done or else those odd port forwards won't clear.
    Peace out and good luck!

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