Port number from Virgin Media Line to BT?

Hey all
I have two lines in my house, a virgin line and a bt line. Is is possible to transfer the number from the virgin line to the BT line without risk losing it? Its my main number and I have had for 25 years, but I only need one line in the house and I would prefer that to be the BT line as I have infinity on it.
Cheers!

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There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Similar Messages

  • How do I go about porting number from Virgin Media...

    Hello,
    Have placed an order with BT for Broadband and Calls and was allocated a new telephone number. I would now however like to port my telephone number over from Virgin Media to BT to save fiddling about giving everyone a new number for the second time in the space of 6 months.
    So how do I port my number from VM to BT and how long does it take?
    Thanks

    Still have the vm phone account...
    What a mess bt have made though, title is wrong, name spelt wrong, orders duplicated and some cancelled and to be honest I dont hold many hopes about my phone service been active tommorow.
    I think it may be best to cancel all orders that BT have listed and start again, we've had this problem before- when BT edit orders and they fail on the day of activation as someone made a **bleep** up.
    I'll phone up and sort it all out now...

  • Porting number from Virgin Media to BT - how to do...

    I am looking at moving from Virgin as my bill is currently too expensive, I have seen one of BT phone/ infinity and TV deals which are much cheaper, the only thing I am concerned about is if I can move/port my number from Virgin?. I have not yet cancelled my Virgin contract and not signed up to BT yet.
    Thanks

    Way better where I live ( NE London) Was on Virgin 60 - lucky to get 5- 10Mbps evenings and weekends. getting solid 74.9 since I joined BT.
    No regrets and cheaper! See below; before April 4th is Virgin, after is BT

  • Porting number from Virgin to BT, post install?

    Basically, we have had a new BT line put in and broadband, with a Fibre order now placed on the line (completes this Fri). I could not be without internet at a decent speed, so have kept VirginMedia running in parralel whilst this all takes place.
    Can I now close off Virgin completely, and PORT my Virgin Landline number over to BT? Can BT sort all this out for me or do I need a code from Virgin?
    I do not want to have to change landline number to the new BT one!
    Thanks for any help.

    There is no guarantee that this can happen, unless Virgin are prepared to release the number. They use a totally different system. When you ordered the BT line, did you ask BT to keep your existing number?
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

  • Will it cost anything to port number from virgin to a vzw family plan?

    I looked and couldn't see this (slightly convoluted) situation covered anywhere. I was wondering if you could help.
    I use one line of a 5-phone family plan (I'm not the account owner). I have a sister who is interested in taking over the line but would like to bring her virgin mobile pay-as-you-go number when she takes over the phone. I don't need to take the current vzw number with me, so would there be any charge from verizon for that? Thanks in advance for any help.

    Thanks for the reply, Wildman. I guess the ETF was what I was afraid of. She says she did call verizon and they told her the virgin number could be ported.
    But to avoid paying anything, it sounds like she'll just have to take the number I've been using and lose her old number. Someone correct that if I'm not thinking right. I guess I thought I might not have to pay the ETF if I don't need to take my current vzw number anywhere else.

  • Transfered to BT Infinity from virgin media

    So I decided to transfer back to BT from virgin media after 2 years. The virgin broadband had become very slow during peak hours and wanted to see if BT was any better, which it has been so far. I used the BT website to initiate the transfer then a couple of days before the transfer I called up virgin to confirm that my broadband and phone services would be cancelled.
    All well and good, transfer went through smoothly and I cancelled my direct debit at the end of the month.
    Only problem is that virgin did not cancel my broadband and claim that I only called to cancel my virgin phone line, and they have been charging me for services that I have not used for the last 2 months. When I explained that even without me contacting them they should have transferred my services to BT, they claimed that BT can only transfer phone lines not broadband! They also claimed that I need to give 1 months notice to cancel broadband, which I have done so now, so they expect me to pay for 3 months of unused and unwanted service!
    I asked them to contact BT directly and they refused.
    I called BT and they claimed that there is no way they could have installed new broadband without issuing a request to transfer an existing installation, they claimed that there is no way for them to show me proof of this transfer request and again they refused to contact virgin to resolve this issue.
    I dont want to pay for services that I did not use or want and I dont know who is culpable for this mess. Any suggestions?
    Also I asked virgin if they had a recording of this phone conversation where I supposedly only asked for the phone line to be cancelled, I was told that I would have to send a snail mail letter to virgin to receive this info, which I may have to do if I can find any other way to resolve this issue.

    You can't transfer cable broadband to BT.  You have to cancel the cable and have a new connection for the BT broadband.
    BT did not need to transfer an existing installation because there was no existing installation using their infrastructure.  A transfer would only apply to a connection via the BT phone line.
    It sounds like all you have done is transfer the phone number to BT.
    You need to take this up with Virgin, for some reason they did not cancel your broadband account with themselves.

  • Switching from Virgin Media to BT

    Hello
    I've been a BT landline customer for over 20 years but my internet providor has always been NTL and then Virgin through cable. I would have chose ADSL but for years when performing speed checks I was only able to reach 4-8MB, apparently due to poor telephone lines. I think BT said I would have to pay if I wanted new lines put in but I cannot remember.
    I would like to switch from my 50MB (recently upgraded to 100MB) to BT Infinity2. When entering my phone number it says I can get 48.8MB. I would like to know more information about this.
    1. Would BT install a fibre line for me without charge? Would/could they use the existing cable line in my house by NTL/Virgin?
    2. I already have a landline tariff but when selecting a package for broadband it says I must pay an addition 12.50 for a telephone line.
    3. If Infinity2 is not using telephone lines why would one need to buy a telephone line/pay for line rental anyway? 
    4. I am utterly annoyed with Virgin Media forcing us to use their Superhub routers - the coaxial cable plugs straight into the router and the routers firmware is appalling. I would prefer, although not necessary, to use my own router. Would this be possible? If so, what type of router would I be looking for? For virgin, it was a "cable modem router".
    5. If BT install their own lines, would they still need the 'MAC address' from virgin? I saw this written in the "switching to" articles and I first assumed this meant that it was possible but to use existing virgin media lines for BT, until I realised that MAC addresses are needed to switch between providors on ADSL lines
    6. What type of support does BT provide for its infinity2 customers? Are the call centres in the UK? Is the support line a chargable call?
    7. I'm wondering out of curiousity, can consumers on infinity2 get rDNS or buy additional IP addresses?
    Apologies for the mundane questions and many thanks in advance.
    Solved!
    Go to Solution.

    iahmed wrote:
    Hello
    I've been a BT landline customer for over 20 years but my Internet provider has always been NTL and then Virgin through cable. I would have chose ADSL but for years when performing speed checks I was only able to reach 4-8MB, apparently due to poor telephone lines. I think BT said I would have to pay if I wanted new lines put in but I cannot remember.**If you already have a BT line, then that's all you will need**
    I would like to switch from my 50MB (recently upgraded to 100MB) to BT Infinity. When entering my phone number it says I can get 48.8MB. I would like to know more information about this. ***The actual speed that you get with Infinity is dependant on a number of issues including distance to you local cabinet and line quality. The BT estimate is usually quite conservative***
    1. Would BT install a fibre line for me without charge? Would/could they use the existing cable line in my house by NTL/Virgin? ***The NTL/Virgin coax cable would not be used, it would use the existing BT line that you've mentioned***
    2. I already have a landline tariff but when selecting a package for broadband it says I must pay an addition 12.50 for a telephone line. ***If you've already got a BT line that you pay for then you should only be paying the rental once***
    3. If Infinity2 is not using telephone lines why would one need to buy a telephone line/pay for line rental anyway? ***For BT Infinity a BT phone line is a mandatory part of the product offering***
    4. I am utterly annoyed with Virgin Media forcing us to use their Superhub routers - the coaxial cable plugs straight into the router and the routers firmware is appalling. I would prefer, although not necessary, to use my own router. Would this be possible? If so, what type of router would I be looking for? For virgin, it was a "cable modem router". ***You can use any standard cable router that supports PPPoE, but BT do supply a wireless router called the Home Hub 3 which is fine for most people if perhaps not the most feature rich of devices***
    5. If BT install their own lines, would they still need the 'MAC address' from virgin? I saw this written in the "switching to" articles and I first assumed this meant that it was possible but to use existing virgin media lines for BT, until I realised that MAC addresses are needed to switch between providers on ADSL lines ***I see no need for a MAC in your scenario**
    6. What type of support does BT provide for its infinity2 customers? Are the call centres in the UK? Is the support line a chargeable call? ***BT use overseas call centres, which I would have to say are the weakest part of the offering***
    7. I'm wondering out of curiosity, can consumers on infinity2 get rDNS or buy additional IP addresses?
    ***There is no static IP Address offering for infinity, but Dynamic DNS does work fine***
    Apologies for the mundane questions and many thanks in advance.
    See answers in line, and bear in mind the following...
    There are two possible technology types for Infinity- Fibre to the Premises (FTTP) & Fibre to the Cabinet (FTTC) and it looks like your area uses the latter.  in this case you are still using the existing BT copper telephone cable to your house, but new larger green cabinets will have been installed locally which your phone line will be connected to. These cabinets are then connected back to the exchange using fibre optic cable the fact that the distance to the cabinet is much shorter than the exchange means that much high speeds can be obtained in conjunction with the fact that the technology is VDSL rather than ADSL
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the the reply answers your question then please mark as ’Mark as Accepted Solution’

  • Switching from Virgin Media..

    Hey, I'm switching from Virgin Media very soon because of their dreadful customer service and looking around BT Infinity is in my area so i thought why not. But the reason why im posting is that I've been on NTL/Virgin Media for about 8 Years, but before that i had a BT phoneline.
    When i got in contact with somoneone at a BT Call centre they said I would have to pay a £130 fee to change my line BACK to BT, i told them i used to be a BT customer but they said I still have to pay the full amount. Seeing as I've been a BT customer in the past, does that make my line still BT? I really dont want to have to fork out £130 at this time of the year.
    TL;DR - Been a former BT customer but currently on Virgin Media, switching back to BT for Infinity Broadband and not sure if i have to pay the BT Line installation fee.
    Thanks alot in advance
     - Cam

    have you contacted the sales team, to find out if they can do you a special offer?
    you will be safe and secure with Bt's call centre, as it is in India, and their dedicated staff are not permitted to deviate from their scripted diagnoses, so although slow, they will get to solve any  problem when it arises.
    welcome to the world of last wednesday week.
    there's now't wrong with 2 cans and a piece of string. at certain times, it is often faster.

  • How to hide the PORT NUMBER from the URL

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    Apps Version: 11.5.10.2
    DB: 9.2.0.6
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  • Port number from 7777 to 8080 - URGENT please

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    its is Very URGENT PLEASE
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  • From Virgin Media to BT Infinity?

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