Portable Device will not playback all tracks loaded into dev

Zen V 4GB, now has 3.8 MB of tracks in it, but when we playback in car or thru headphones, it barely plays half the contents; in fact, cannot even access the tracks to select the hidden tracks(!) for playback, because we can't find them. We know they're in there only because it - the entire list, approx 800 tracks - appears on screen, when we connect device to pc screen. Noticed, while on pc, the tracks that don't show up in portable player, are marked "protected". Is this why? How do we 'unprotect' them? We know the protected files are in tact and working well, as we tested them -but only by transferring them into iTunes. Help!/ccreids

Sockatume wrote:
Sounds like the music in question has DRM on it, probably Apple's Fairplay. This locks the music to particular players, for example the PC the music was downloaded on, or a particular iPod. Unless Apple start providing support for Creative players (not going to happen) you're stuck. There are lots of tools out there to take the DRM off the files and let them play freely, but they may be illegal depending on the regulations in your location (if you're in the US, the DMCA applies and explicitly bans you from doing this).
Our only option here appears to be: to grin and bear it. Have decided to playback/listen to the half we are able to, (fortunately we can still listen to the rest via the pc) and stay away from creative portable devices and software from now on...seems, one needs to be fairly expert at it to get it right. Thanks, Sockatume, for your explanation and help.

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