Portable home directory sync issue after computer change

I have a client who has changed one of his laptops to a new machine and now his portible home directory sync is not working. He puts in the password but it says the server is not found. I have confirmed that the correct server address is listed in the preferances. It used to say it was a incorrect password and i have also verified that the correct pass is listed in workgroup manager for his profile. now no matter what we put in it says server unable to be found. another strange thing i have noticed is the when i went in to the mobility settings on his account in workgroup manager it was all grayed out until i altered some of the setting and now it is not greyed out anymore and it wont go back to being greyed out.

hi there, i am having the exact same issue with some portable accounts. we are running 10.5.4 server and 10.5.4 clients.
i have noticed rogue ACLS appearing now in server admin for leopard, as described in a previous post.
User = Everyone, Type = Deny, Permission = Custom, Applies To = This folder, All descendants.
strangely, some of our users have the rogue ACL and some don't.
even after deleting the ACL for the user, portable home syncing still does not work.
on the client it goes through the process and the blue bar shows you it checking folders and seemingly updating. the give away for me is following the apparently successful sync, when you click on the mobile directory icon in the menu bar the date has not updated and clearly upon checking with the network account, new data has not synced.
any ideas would be great... until now i have had to manually drag data from the client to the network folder by mounting the network folder over afp, then wipe the client and recreate the portable account... even then i am not sure how long syncing has been successful, though that has seemed to fix things.
i am not sure if something is breaking in the user's library on the portable account?
any insight would be most welcome.

Similar Messages

Portable Home Directory Syncing Problem

Portable home directory syncing sometimes cannot complete, and stuck at "Checking "~/"". Looking at Console message shows the following:
1:: 09/09/03 21:01:12.562 -SSHIPCClient handleStderrLineOrEOF:: 2009-09-03 21:01:12 -0700 'Pseudo-terminal will not be allocated because stdin is not a terminal.
1:: 09/09/03 21:01:12.562 '
1:: 09/09/03 21:01:12.657 -SSHIPCClient handleStderrLineOrEOF:: 2009-09-03 21:01:12 -0700 'Warning: Permanently added '\[server.domain.com\]:2336' (RSA) to the list of known hosts.
1:: 09/09/03 21:01:12.657 '
and that's it. it'll go forever unless I force quit loginwindow. Because if I try to logout, it will get stuck on logout syncing, presumably at the same point. Afterward, I can login and sync normal... for a while.
Under "All Messages" and "Console Message" nothing shows around that time.
When it does sync correctly, the the following messages go after what I had above:
1:: [09/09/10 18:52:30.663] Remote peer greeting: 'com.apple.FileSync-2.0.0 FileSyncAgent-359 r? OKAY pid=1188'
1:: [09/09/10 18:52:30.663] okayBusy = 'OKAY'
Also, on the server's console message, the corresponding greeting does show up even when the client doesn't receive it. The clients forward/reverse DNS works fine on server and client.
The problem happens to ALL the clients, which lead me to think it must be a setting error on my end rather than a bug. But I can't figure out what.
Please help..

I finally figured it out. The trouble was that it was syncing ~/Library/FileSync from the mini, where syncing was failing. The solution was to exclude this folder from the list of folders I was syncing.

Auditing Portable Home Directory Syncing

We are investigating rolling out portable home directories for all of our users. In doing so we've ran into a show stopper level problem. Background syncing stops for some users silently. While a reset fixes the problem we are looking for a way to audit syncing on our clients. Currently we have two options:
1. Checking the homesync.plist key. However this appears to show the last login/log out sync time not the last background sync time.
2. Have all syncing clients create an indicator file at startup and test the server side home directory for the most change of this file. This approach is a tad kludgey.
Does any one have any other methods they have been using to audit and monitor status of the portable home directories?
Does anyone know of where the home sync menu item gets it's status from, ideally we'd like to pull that information directly rather than inferring it through monitoring a file created for that purpose.
Thanks,
Warren

There's a plist for each user at ~/.FileSync/PHD******-<usershortname>.FileSyncHistory
There's all sorts of great gems in there, included separate timestamps for background/preference first sync, last successful sync, etc.
However, I've found that with 10.6.3 there's a bug that prevents the equivalent file from being update on the server side. It shows like this in the mobile FileSyncAgent-verbose.log
0:: [10/05/18 21:55:57.625] EXCEPTION: [data writeToFile:'/Volumes/Users/jay/.FileSync/HomeSyncMirrorPeer-EQB2x69LJS1-jay.FileSyncHistory'
options:0 error:&error] (Cocoa error 512) <-[SStoreFileOperator_FS writeFileData:] (StoreFileOperator-FS.m:1091)
"(Error Domain=NSCocoaErrorDomain Code=512 UserInfo=0x10492c4b0 "The file “HomeSyncMirrorPeer-EQB2x69LJS1-jay.FileSyncHistory”
couldn’t be saved in the folder “.FileSync”." Underlying Error=(Error Domain=NSPOSIXErrorDomain Code=35 "The operation couldn’t be completed.
Resource temporarily unavailable"))">
So as long as you're reading the data from the mobile home as opposed to the network home you should be fine.

Never - Create a portable home directory on this computer now?

I have kinda the opposite problem from normal. I have Home Directories and PHD's working fine. I think it is working as expected, with one exception...
My Daughter has an iMac at my office. I set up her account as PHD so she could also use the account from home. (We SOMETIMES go home <g>) But when I log on as her from one of the other desktops at the office, I get the dialog: "Create a portable home directory on this computer now?". I answer never. And it keeps coming up. Does Never not mean Never?
Panther Server, Tiger Clients. TIA
PB G4 Al (2), MDD G4 Dual (3), AGP, Cube, W2K Server, B&W G3 Server & others (includes SE30)

Hello,
I started a thread concerning the opposite phenomenon, when you once click "Never" it seems you cannot change your mind and get the question asked again ... maybe you could contribute to answer the question ?
http://discussions.apple.com/thread.jspa?messageID=1375953&#1375953
Brett_X said: Most of the PHD stuff happens at the client level anyway
I guess the settings preventing the dialog from coming up are stored on the client machine ?
Thank You.

Give up on Portable Home Directory?

I'm wondering if anyone is actually having success with Portable Home Directory functionality in Leopard. I have mostly all Intel Macs... 3 iMacs, MacBook Pro, 2 MacPros... and 3 PPC G5's. The server is one of the PPC G5's. The server and all clients are 10.5.3.
I've just had no luck over the course of this week getting PHD to function as advertised. It seems simple enough... and everything appears to go off without a hitch until you actually attempt to go mobile. Even then, on the surface it seems to be working then you quickly realize that it's not actually syncing. It only successfully syncs when the local home directory is initially created (first user login). After that, any changes you make go to the server... but they don't come down when you move to another computer.
I have everything set as explained in the manual and on this forum. What I want is everything in the user folder to sync at login, once an hour while logged in, and at logout. What I'm getting is no sync at login, upsync everyhour, and upsync at logout. I just don't get it. The server home essentially has the correct combination of what is created on each computer... but each computer only has what was created/modified on that computer.
I just recently attempted to delete the .filesync folders in both local and server user folder root... and nothing changed except that now it upsyncs EVERYTHING every time at log out.
The client machines are obviously correctly bound as all the server managed preferences seem to be honored. As far as mobility, I've tried setting this individually for each user, and also on a group... and the only thing that works either way is the initial home folder creation and upsyncs at logout. It doesn't even try at login.
If anyone has achieved any success, I would love an account of the steps taken and the order performed. I'm at the point now where I'm ready to backup the user information and delete all user accounts and homes and start over. Really exhausting trying to figure this out.

Well I've found some consistency in the dysfunction, but I don't understand it. Still no sync at login, even if I turn off management server side and set it user side. It does sync at logout, although it has stopped re-upsyncing everything all over again each time (don't know why that suddenly stopped, but I'm glad it did).
So here's the test. Logout of users normal computer, it syncs on logout. Go to another computer with a scansnap... Login, no sync, do a manual sync... it goes thru the motions... checking, but doesn't actually sync anything. Scan document, logout, it syncs. Go back to normal computer, login... no sync, do a manual sync... goes thru the motions... checking, doesn't sync (scanned document still not there). Check home folder on server, scanned document is, in fact, there. Logout, it syncs and actually does something. Immediately log back in, no sync, but document is there.
So the consistency is that the home folder sync workflow seems to be working. However, for some reason, it won't sync at login or manually while logged in. I'm at a loss.

Using Portable Home Directory a a backup tool ?

Hi all,
we're still figuring out if a server will be a delight or too much of a bother for our environment (5 people, Powerbooks and MacbookPro only, Airport Extreme only, lots of work being done outside the office).
Anyway, of many resolved questions, one still remains to be answered:
Could we setup a Portable Home Directory to mirror the home folder automatically and in the background ?
In other words: I come back to my table, flip open the computer and don't even realize the sync being done in the background.
The idea is to have a kind of safety net (the mirrored home folder) as a kind of up-to-date backup.
Or would it defeat the purpose of the Portable Home Directory (meaning we have no idea what it really is ... ?
Thanks a lot in advance,
chris
Macbook Pro 17" 2.33 C2D Glossy + Various Powerbooks Mac OS X (10.4.8) Software always current (exept for AE Base station Firmware 5.5.1)

Ah, OK, I somehow suspected that.
So in our case (Desktop computer = Mobile computer =
One and the same machine) it wouldn't make it any
more convienient to have the home folder sync'ed to
the server and have a backup run on that mirror than
setting up a "normal" backup routine on the mobile
computer itself ?
Actually there can still be a fairly significant benefit, and it's the primary reason I use PHDs at my law office. (Like yours, ours is a small network of fewer than 10 machines, and they're all desktop Macs.)
Having any machine go down is a major wrench in the works. So, we have a "spare" Mac that I keep up to date with our basic configuration and an administrator account. If one of my staff machines goes down, I quickly swap in the spare Mac, have the affected user log in to it, and confirm that we want to create a PHD on the spare. A few minutes later the sync is complete and, other than having to reset a few things like dock, sidebar and login items, my user is back in business. That user can happily use the spare Mac with her full home environment until the affected Mac can either be repaired or replaced. When we're ready to put the spare Mac back into its standby mode, I simply delete the staff member's PHD from it and it's ready to be pressed into service again.
I've been through this process twice since we migrated to Tiger server, and have found it to be a much faster path back to productivity than having to restore from a backup. (Although, as I said earlier, PHDs are not a backup solution and we use several Retrospect routines for that purpose.)

Can't create portable home directory

I recently changed a user's login in Active Directory (she changed her last name.) I changed her local home folder on her Mac to her new login, ran chown on the folder to update her home directory ownership to the new login name and everything was fine. She could log in and access her account using her new login. However, she now gets the message "Can't create portable home directory" when logging in. Nobody else on the machine gets that message. I understand what it's telling me, but I don't know where to look to fix it.

see how many occurrences her shortname has in netinfo and delete the second one. There is a conflict on the local machine w/ her userid and shortname or try removing the first acct and let it rebuild her new user acct on the local machine.

Acrobat Pro 9.0 and 9.1 crash using Portable Home Directory

Installed 9.0 as part of CS4 Design Suite, and updated to 9.1. Runs OK for user on local machine but crashes when used by a portable home directory user on same machine, accessing user on OSX Server on local network. Safari also crashes when accessing pdf document. Can anyone help please?

Thanks, the workaround in message 34 worked for me (so far!). Much more helpful than this reply from Adobe: "I am afraid we are unable to troubleshoot errors with customized user accounts. If the program works locally, we advice to use the program locally."
Thanks again.

Portable Home Directory - no prompt to create

Not excactly sure how to explain this since I am new to MAC. We are using Kanaka 1.2 on our Macbooks and getting our user settings from Workgroup manager on our Xserve. Everything looks correct but I am not getting the prompt to create the portable home directory when 2 of my users login. These 2 users had previously logged in and when they got the "create portable home directory" message, NEVER was selected. I have deleted their accounts in \library\managed preferences. I'm not sure where else to look.
Any help is appreciated.

I had a similar problem and found this article helpful.
http://www.macosxhints.com/article.php?story=20060103033920526
It worked like a charm and I had the tech guy call me later and ask how I fixed it!

Home Directory Sync Broken

Ever since I rolled out OSX 10.8.2 on some test macbook airs the home directory sync (thru AD home directory path) doesn't work. When a user logs in with their AD credentials, everything works fine otherwise:
The home directory mounts
I am able to access all of the contents of the network home directory from the dock
When I attempt to manually sync the network home directory the progress bar shows that it is in progress for a second and then shows "complete" or "finished". I don't remember the exact wording. When I check the local user folders to see if any of the content from the networked home drive has sync'd "down" from the file server all of the directories are empty just like they were prior to the sync.
Does anyone have any ideas on how to remedy this, or is this just completely broken in ML? It used to work fine on SL and it's a shame to lose such a nice feature.

suggest you ask in the Tiger or Snow leopard server forums
http://discussions.apple.com/category.jspa?categoryID=96

Portable Home Directory Incomplete Sync

All,
I have just discovered a particularly disturbing issue with PHD. I recently had a user overwrite a file that was on his desktop and request a restore from backup. I did a search for the file on the backup that backs up all network home directories on the server and it was not found. I then checked the user's home directory on the server, and surprise it wasn't there either. Upon further checking, no files from the desktop had been synced to the server for over a month! This occurred while a regular sync has been happening on startup/logout and hourly the whole time and no errors have been logged.
Now being curious and worried I checked some other users and found that the same issue is occurring on about half of the other computers. But the specific problems vary from machine to machine. Some users were syncing properly except for some files on the desktop. Some were missing files that were several months old but had all the current ones. In a word, random.
Exception rules seems to be observed for the most part.
I am going to investigate this more but wondered if anyone else was seeing this sort of weirdness? I am suspecting that the problem may have coincided with the 10.5.4 Server upgrade, but this is just speculation at this point.
Ideas?
Bob

hi there, i am having the exact same issue with some portable accounts. we are running 10.5.4 server and 10.5.4 clients.
i have noticed rogue ACLS appearing now in server admin for leopard, as described in a previous post.
User = Everyone, Type = Deny, Permission = Custom, Applies To = This folder, All descendants.
strangely, some of our users have the rogue ACL and some don't.
even after deleting the ACL for the user, portable home syncing still does not work.
on the client it goes through the process and the blue bar shows you it checking folders and seemingly updating. the give away for me is following the apparently successful sync, when you click on the mobile directory icon in the menu bar the date has not updated and clearly upon checking with the network account, new data has not synced.
any ideas would be great... until now i have had to manually drag data from the client to the network folder by mounting the network folder over afp, then wipe the client and recreate the portable account... even then i am not sure how long syncing has been successful, though that has seemed to fix things.
i am not sure if something is breaking in the user's library on the portable account?
any insight would be most welcome.

Portable Home Directory no longer works on Lion bound to Active DirectoryAD

Hi, All,
I look after about 30 MacBook Air/Pro connected to a predominantly Windows corporate network.
A few months back, I installed a MacOS Server running OpenDirectory and Software Update Services for managing the MacBooks - they are configured in the standard "magic triangle" configuration, bound both to the Active Directory (running on a handfull of Windows 2003-R2 servers) and OpenDirectory; they are configured to use the Mac Server for Software Updates, and with Portable Home Directories replicated on a network share point (through AFP) to keep a backup of the user's data.
When all the MacBooks were running Snow Leopard, everything was running fine... but the last couple of laptops purchased came with Lion and they cannot synchronise their PHD's anymore :-(
I have spent a lot of time trying to pin-point the problem, including replicating a whole test-network with its own AD/OD and client Snow-Leopard/Lion laptops to try various configurations... my conclusions so far are that:
1- using Snow Leopard clients, it just works
2- using a Lion client, when the network user account is configured in the default Users O.U. on Active Directory, it just works
3- using a Lion client, when the network user account is configured in another O.U. than Users (e.g. Company-Name or External-Contractors), then the PHD syncinc doesn't work at all
4- the failure symptoms are a popup window when trying to do a manual sync saying that "your network home at (null) does not allow writing" - if automatic syncing is configured through MCX, it just fails silently
5- when PHD syncing fails, I can log on using the network account, manually mount the share point used for the network home in the Finder and read and write to it without a problem; so it' not a permission problem, but the fact that the network home directory is (null)
6- I have traced the root cause to the FileSyncAgent process which raises an exception at startup - here's what I see as the salient lines from the logfile (i've edited out the username):
0:: [12/02/07 12:45:00.512] ******************************************************************************
0:: [12/02/07 12:45:00.512] FileSyncAgent-502.2 (r?, BUILT:?, PID:385, OS:11D50b, ARCH:x86_64-64) starting
0:: [12/02/07 12:45:00.512] LA: FileSyncAgent -launchedByLaunchd -iDiskPlist
0:: [12/02/07 12:45:00.512] ******************************************************************************
0:: [12/02/07 12:45:00.512] Engineering log verbosity level = 1
1:: [12/02/07 12:45:00.512] Registered isRunning port with name 'com.apple.FileSyncAgent.iDisk.isRunning'
1:: [12/02/07 12:45:00.846] Temporary disk storage at "/Users/[USERNAME]/Library/Caches/Cleanup At Startup/FileSyncAgent-1727909307".
1:: [12/02/07 12:45:00.846] UserAgentString = "DotMacKit-like, File-Sync-Direct/502.2.? (11D50b x86_64-64)"
1:: [12/02/07 12:45:03.249] +[SSyncSet_PHD createPHDSyncSetForLocalPath:remoteHomeSpec:mountSuffixPath:name:]: Creating Sync Set with name "HomeSync_Mirror".
1:: [12/02/07 12:45:03.249] -[SSyncSet_PHD _setupNewPHDSyncSetWithLocalPath:homeSpec:mountSuffixPath:]: We've been given local home path '/Users/[USERNAME]'.
1:: [12/02/07 12:45:03.249] -[SSyncSet_PHD _setupNewPHDSyncSetWithLocalPath:homeSpec:mountSuffixPath:]: local home at "/Users/[USERNAME]"
<PHD> 1:: [12/02/07 12:45:06.458] Added new sync set "HomeSync_Mirror".
<PHD> 1:: [12/02/07 12:45:06.465] _incomingIPC: SFCreatePHDSyncSetMsgId (17) took 3.217627 seconds.
<PHD> 1:: [12/02/07 12:45:06.526] Scheduling next sync of "HomeSync_Mirror" at 2012-02-07 12:45:16 +0000
<PHD> 1:: [12/02/07 12:45:18.122] ==========================================================
<PHD> 0:: [12/02/07 12:45:18.123] Starting automatic sync of "HomeSync_Mirror".
<PHD> 1:: [12/02/07 12:45:18.126] Peer "local" reports changes since last sync.
<PHD> 0:: [12/02/07 12:45:18.128] EXCEPTION: NilPtr <-[SPeer_FS_PHD mountPeerVolume] (Peer-FS-PHD.m:142): "'((homePath))' is nil">
<PHD> 0:: [12/02/07 12:45:18.128] BACKTRACE: {
<PHD> 0:: [12/02/07 12:45:18.128] ? | 0x105003493
<PHD> 0:: [12/02/07 12:45:18.128] ? | 0x104f70866
<PHD> 0:: [12/02/07 12:45:18.128] ? | 0x104f6fabd
<PHD> 0:: [12/02/07 12:45:18.128] ? | 0x104f6ecb4
<PHD> 0:: [12/02/07 12:45:18.128] ? | 0x7fff924bb74e
<PHD> 0:: [12/02/07 12:45:18.128] ? | 0x7fff924bb6c6
<PHD> 0:: [12/02/07 12:45:18.128] ? | 0x7fff901998bf
<PHD> 0:: [12/02/07 12:45:18.128] ? | 0x7fff9019cb75
<PHD> 0:: [12/02/07 12:45:18.128] }
7- if I use the same user account from a Snow-Leopard client, the mountPeerVolume finds the remote home_dir, mounts it and happilly trawls through the two directories to figure out what needs to be copied; I get something along the lines of:
0:: [12/02/08 18:44:15.344] Starting manual sync of "HomeSync_Mirror".
1:: [12/02/08 18:44:15.363] -[SPeer_FS_PHD mountPeerVolume]: We've been given remote home path "/Volumes/[USERNAME]".
1:: [12/02/08 18:44:15.363] -[SPeer_FS_PHD mountPeerVolume]: Remote home path exists.
1:: [12/02/08 18:44:15.363] -[SPeer_FS_PHD mountPeerVolume]: Final path to PHD remote home root = "/Volumes[USERNAME]"
8- if I use a Lion client and a user account configured in the Users O.U. on Active Directory, it works similarly well
9- in the failing use-case, if I run a "dscl xxx -read /Users/xxx" to verify that the DirectoryServices deamon returns some information, all looks good: I get all my A.D. user details, including email config and network home_directory, the MCX payload, etc
10- the only difference that I can see when running dscl between the "working use-case" and the "failing use-case" is that the Attribute for the network home directory is called HomeDirectory (working) or OriginalHomeDirectory (failing) - but the actual value is present and correct in both cases
11- I have enabled SMB as well as AFP file sharing to ensure that it's not a protocol problem rather than the share point itself that causes problem - no difference
12- I have upgraded the MacOS Server to 10.7.3 (from 10.7.2) - no difference
13- I have upgraded the Lion client from 10.7.2 to 10.7.3 - no difference
14- I have tried to manually configure the Directory Search path on the Lion client to map HomeDirectory to OriginalHomeDirectory - either the mapping didn't work or it's not the real cause of the problem, as again: no difference.
15- I have contacted AppleCare, raised a case with all the details above, been escalated from level 1 to 2 and 3 - and basically have been told that customers have reported very similar problems & that no more detail is available to me as it is a Directory Services related problem - if I want to take it further with Apple, I need Enterprise OS Support (and hence $1000s per year - and no real guarantee of result)
[thanks to anyone who's read until now]...
So my questions are (as I can't believe that I'm the only one using "proper O.U.'s" for managing users in Active Directory):
- has anyone experienced this before?
- does someone know of a workaround (other than "stick to SnowLeo" or "redesign your whole A.D."!)?
- can someone help me figure out where the FileSyncAgent process tries to get its remote home directory from - as this might point to a solution?
Many thanks

I was able to fix the issue here. Steps Taken: From the comand line I ran
dscl /Search read /Users/jdoe HomeDirectory
It returned # No such key: HomeDirectory
This was the big clue.... it should have returned
HomeDirectory: <home_dir><url>afp://files.hihllc.lan/Users/jdoe</url><path>/</path></home_dir>
I unbound the Mac from AD and ran the following command in terminal.
dscacheutil -flushcache
I then went into OS X sharing preferences and renamed the computer slightly, so it would create a new computer record in AD. I rebound the machine to AD making sure in Directory Utility Advanced, under User Experience that Force local home directory on start up disk was unchecked and Network protocol to be used was AFP.
I then ran
dscl /Search read /Users/jdoe HomeDirectory
and it returned
HomeDirectory: <home_dir><url>afp://files.hihllc.lan/Users/jdoe</url><path>/</path></home_dir>
I had the user reboot... which was necessary. When he logged in HomeSync fired up. He had quite a few conflicts, so I told him to select use files on this computer for all conflicts.
I checked the FileSyncAgent.logs and it was good.
Let me know if this fixes your issue.
Thanks,
Ray

Sync issues after iOS 8 update

Hi,
I have an iPhone 5S, 64 GB. After updating to iOS8 I got sync issues. "Waiting for changes to be applied" never disappeared. Also the storage usage in iTunes 11.4 is wrong. iTunes said I had 6GB free, when I had in fact 20GB. I restored the phone back to firmware, restored the backup. All was fine until I made setting changes in iTunes what I want to sync. The same issue in iTunes is back again. I already deleted my voice memos as someone recommended in another threat but that didn't help.
Any ideas how I can solve the problem, would be appreciated. Thank you!

Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
The title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen. Click the Clear Display icon in the toolbar. Then take one of the actions that you're having trouble with. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Some private information, such as your name, may appear in the log. Anonymize before posting.

IPhone 5S/iTunes (Win7) sync issue: this computer is no longer authorized for purchased items that are on this iPhone

I am trying to synch my iPhone 5S and iTunes for the first time since upgrading. I get the following error message: The iPhone ... could not be synced because this computer is no longer authorized for purchased items that are on this iPhone. To be clear, all I want to do is take the media on my Windows 7 PC and put on my iPhone. When I authorize my PC, I receive a message that the PC is authorized (making 2 of 5 authorized computers).
All of the iTunes purchases were purchased under the same Apple ID, I've never had another Apple ID. Some of the PC media is Amazon mp3 purchases, but this has never been a problem in the past. I have the latest iTunes installed.
I tried to fix the problem doing the following:
1. Authorizing my computer, retrying to sync.
2. Logging into iTunes on my PC, then authorizing the PC, then syncing.
3. Not an Administrator account issue (my login is the Admin account)
4. I turned off user account controls in Win7
5. I removed the SC Info folder in iTunes
Very frustrating, I've been working on this issue for the past several days. After purchasing a 5S, with a high end PC/Win7, and the latest version of iTunes, I shouldn't have to make such an effort to access my purchased content. Please help.

I found the solution in another post. By deleting all my apps, I was able to sync the phone. I hope I don't have to delete all my apps every time I want to sync my phone, but at least now I am able to sync my phone.

IPhone syncing issues after iTunes upgrade

Hi
I just upgraded to iTunes 8.1.1 for Mac. During the install I got a kernel panic and had to restart. iTunes seems to be installed fine. When I connect my iPhone I get messages like "some content will not be copied to the iPhone as this computer is not authorized" or such like. So now several apps, videos and music has been wiped from the iPhone.
I tried authorizing the computer but I just get "This computer is already authorized".
there does not seem to be any particular link between the erased content. Some was purchased on the Mac and some on the iPhone, all from the iTunes store. Before I updated iTunes everything synced fine.
I can d/l the apps again direct to the iPhone but I can't find a way to get the missing music and videos back on the iPhone. Very annoying.
Would re-installing iTunes help?
Any ideas?
Thanks
Chris

Hi Chris,
Try highlighting the one of the songs that will not sync in iTunes> cilck File> Get Info, check the account name and verifying you are authorizing the computer with correct account.
If the issue persists, try removing the SC Info folder as shown here: http://support.apple.com/kb/TS1389
If you still see the issue after removing the SC Info folder, try reinstalling iTunes as shown here: http://support.apple.com/kb/HT1224
-Jason

Portable home directory sync issue after computer change

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