Portal detailed navigation is missing

Hi, Gurus.
Good day!
I'd like to seek help from you because one of our end users reported that whenever he chose the links (which is under the portal favorites), the detailed navigation is missing.
I checked with most of the users, and their detailed navigation is showing okay. It seems that it only affects to one user.
I tried clearing the entire navigation cache but the issue still persists.
Would you be able to advice on this matter?
Thank you,
Virgilio

hi virgilio,
i see.
first check if the collapse tray state is open (title bar on the right). if not - try to clear the personalization data within the portal of those users and check again (http://scn.sap.com/docs/DOC-2753 - the chapter "Deleting the Personalization through Personalization Clean up" also applies for NW7.31)
regards,
christian

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