Portal Drive Authentication Issue

Hi Folks,
I have installed the Portal Drive on my Desktop. It works quite good except the authentication of my user-id.
This means, whenever I connect to a KM folder that can be accessed by "Everyone", everything works well. All functionalities are proper. If I cange a document, I can see that the user is "Guest".
But whenever I try to connect a KM Folder, in which the Access Rights are set only to my user, then the Authentication fails.
What am I doing wrong?
Thanks in advance

Hello,
I am using Portal 7.0 SP16.
I setup Portal Drive in my local system. I am able to connect to a folder in km repository for a machine having only one portal instance.
But when I tried to connect to folder for a machine having two or more portal instance, it is not able to connect.
I tried all the machine with only one portal instance and it works fine but it doesn't connect for machine having more than one portal instance.
Any help would be great to resolve this issue. I am getting error like:
" server is currently experiencing a problem connecting users. Please try later."
regards,
Jaish

Similar Messages

Portal Drive Connection Issue

Hello,
I am using Portal 7.0 SP16.
I setup Portal Drive in my local system. I am able to connect to a folder in km repository for a machine having only one portal instance.
But when I tried to connect to folder for a machine having two or more portal instance, it is not able to connect.
I tried all the machine with only one portal instance and it works fine but it doesn't connect for machine having more than one portal instance.
Any help would be great to resolve this issue. I am getting error like:
" server is currently experiencing a problem connecting users. Please try later."
regards,
Jaish

Hi,
Please check the below link.
http://wiki.sdn.sap.com/wiki/display/KMC/Configuring+Portal+Drive
Please make sure your portal drive is installed properly and the configuration settings and you are using the supported version for your system.
Best Regards,
Manoj K

Portal Drive Single Sign On and Kerberos Authentication

Hi,
We are using NW2004s SP10 Portal and we have successfully configured Kerberos authentication with Windows Active Directory 2003. To access the KM Content in windows explorer format, we are using Portal Drive but Portal Drive still asks for authentication i.e. SSO is not working for Portal Drive. I have understood from the forums and sap help site that SSO from portal drive will work only for NTLM authentication and client certificates. Can you please help regarding below questions.
1. Can Kerberos and NTLM authentication be configured together.
2. If yes, what are the steps to configure NTLM authentication for NW2004s SAP Portal and Active Directory 2003.
3. Any other approach to make Portal Drive SSO work.
Helpful answers will be rewarded.
Regards,
Chandra

Hi Gregor,
I did two things:
first i made a change in the portalapp.xml in the PAR file "com.sap.km.cm.par". In the section authentication scheme for "docs" I changed the authentication scheme to "default" to make sure that documents are opened using the default authentication scheme (SPNego) instead of basic authentication
second, I used the SPNego wizard to configure SPNego. So I didn't adjust anything in the Visual Admin or the authentication template apart from adding the Template to the Ticket policy configuration.
Again, this only worked after installing the latest vesion.
Hope this helps
Marcel

Portal drive software for Windows 7 (64-bit)

Hi...Experts
We could not find the portal drive software for Windows 7 (64-bit) OS on service market place. The one which is available on market place is working fine for Windows 7 (32-bit ) but it does not work for 64-bit.
Can any one help us to get the 64-Bit Portal Drive
Rgds
PR

1- Set BasicAuthLevel's value to "2" by expand HKEY_LOCAL_MACHINE >> SYSTEM>>CurrentControlSet>>Services>>webClient>>Parameters
2- Restart your computer.
3- Right click "Computer" and click "Map network drive..."
To Letter Field: Set a free drive letter.
To Folder Field: Assume that your webDav address is http://abc.com:50000/irj/go/km/docs/ change it to
abc.com:50000irjgokmdocs
4- Enter your ID an Password
thats all...
Note: The mapping is as follows:
0 - Basic authentication disabled
1 - Basic authentication enabled for SSL shares only
2 or greater - Basic authentication enabled for SSL shares and for non-SSL shares

Portal Drive Error--re-install SAP NW Portal Drive software and try again

Dear Experts,
Could you please let me know if there is any permanent fix for
Portal Drive inconsistence behaviour.
1.We use NW2004s SPS 13.
2.After the installation of Portal Drive (version 4.5.6796 ) on an
desktop, windows is not stable and must be restart (cold start).
3. After the restart the problems still exists and only a
deinstallation resolves the problem.
4. Sometimes the problem occurs on connecting to a service,
sometimes on disconnecting.
Sometimes on starting windows, but before the load of Protal
Drive.
5."Presently we are getting error SAP NetWeaver Portal Drive is not installed or configured correctly.Please re-install SAP
NetWeaver Portal Drive software and try again"
6. If we uninstall it and reinstall, it is working fine.
I wanted to know if there is any permanent fix for this inconsistance in Portal drive.
Because i have received complaints from more than 9 users in this week.
Really thanks for helping me
Vishali.B

Hey just a update, so even though apple said the HDD was fine because of the S.M.A.R.T status and it was been picked it would be fine I did not agree, took my iMac apart went out to the local computer shop picked up a cheap 1tb WD HDD and now the iMac is worked fine and smooth :-)
So now I know that was the issue I can order a nice new SSD for the iMac and use the new HDD I got in an external case :-) just incase anyone had the same issue that's the fix. Buy a new HDD or SSD

Authentication issue getting "UMELoginException"

Dear Guys,
I am facing an authentication issue. The situation is like this,
My NT password was about to expire (had 6 more days for expiry). I was able to login till yesterday and all of the sudden today, when I was trying to login, I was not able to (it gave me password change message). So I went back and changed my NT password and tried to login again into the portal, however I am still not able to. I am pasting the stack trace,
#1.5#001143FDCEA7006700000008000018C40004196E4AD849E8#1153861399615#com.sap.security.core.imp#sap.com/irj#com.sap.security.core.imp.[cf=com.sap.security.core.sapmimp.logon.SAPMLogonLogic][md=doLogon][cl=20282]#Guest#192####fff21cf01c2011dba425001143fdcea7#SAPEngine_Application_Thread[impl:3]_0##0#0#Error##Java###doLogon failed
[EXCEPTION]
#1#com.sap.security.core.logon.imp.UMELoginException
     at com.sap.security.core.logon.imp.SAPJ2EEAuthenticator.logon(SAPJ2EEAuthenticator.java:318)
     at com.sapportals.portal.prt.service.authenticationservice.AuthenticationService.login(AuthenticationService.java:344)
     at com.sapportals.portal.prt.connection.UMHandler.handleUM(UMHandler.java:126)
     at com.sapportals.portal.prt.connection.ServletConnection.handleRequest(ServletConnection.java:186)
     at com.sapportals.portal.prt.dispatcher.Dispatcher$doService.run(Dispatcher.java:522)
     at java.security.AccessController.doPrivileged(Native Method)
     at com.sapportals.portal.prt.dispatcher.Dispatcher.service(Dispatcher.java:405)
     at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
     at com.sap.engine.services.servlets_jsp.server.servlet.InvokerServlet.service(InvokerServlet.java:156)
     at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
     at com.sap.engine.services.servlets_jsp.server.runtime.RequestDispatcherImpl.doWork(RequestDispatcherImpl.java:312)
     at com.sap.engine.services.servlets_jsp.server.runtime.RequestDispatcherImpl.forward(RequestDispatcherImpl.java:368)
     at com.sap.portal.navigation.Gateway.service(Gateway.java:101)
     at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
     at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:390)
     at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:264)
     at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:347)
     at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:325)
     at com.sap.engine.services.httpserver.server.RequestAnalizer.invokeWebContainer(RequestAnalizer.java:887)
     at com.sap.engine.services.httpserver.server.RequestAnalizer.handle(RequestAnalizer.java:241)
     at com.sap.engine.services.httpserver.server.Client.handle(Client.java:92)
     at com.sap.engine.services.httpserver.server.Processor.request(Processor.java:148)
     at com.sap.engine.core.service630.context.cluster.session.ApplicationSessionMessageListener.process(ApplicationSessionMessageListener.java:33)
     at com.sap.engine.core.cluster.impl6.session.MessageRunner.run(MessageRunner.java:41)
     at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37)
     at java.security.AccessController.doPrivileged(Native Method)
     at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:100)
     at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:170)
Please help.
Regards,
Deepak

Hi Deepak,
it is most times that it needs to replicate through your system(s).
Regards,
Kai
PS: Please reward points if that was helpful.

MYSAPSSO2 - JSPDynPage - (Re)Authentication Issue

Good Afternoon,
I have created a JSPDynPage and deployed on an EP7.0 2004s SP14 server. You can access the JSPDynPage
by using http://host:port/irj/servlet/prt/portal/prtroot/<jsp_dyn_class>
When I browse to the location I am challenged for credentials. I enter a valid Portal user name and password and am granted access. However if I browse to the http://host:port/irj/portal I have to re-authenticate. It seems there is double authentication and my question is why? Usually you can enter the portal at irj/portal and then enter /useradmin etc in the address bar and gain access to the requested portal component. I have put debug listeners on the JSPDynPage showing a valid MYSAPSSO2 cookie exists and I can retrieve the username, (UMFactory, IAuthenticator) etc. Do I need to configure a SAP Login Ticket for the Portal to Access itself. Using the DiagTool I have traced both authentication methods (entering from /irj/portal and /irj/servlet/prt/portal/prtroot/<jsp_dyn_class>) and they appear identical.
The reason I am using this is the 'quick links' functionality is not working; I suppose a separate issue and we want to provide a users with a link that will insert them into the requested iView. Thanks!

Good Morning,
Thanks for your response. You may be right, as a user my domain name is <Associate#>@<DomainController>.<DOMAIN>.COM and the server resides at <portal_hostname>.<DOMAIN>.com. Could this be causing the issue? You would think not since in both cases the Portal Server is issuing the ticket - when accessing my JSPDynPage and at /irj/portal. I exchanged keys & followed 701205 to establish SSO between an SRM 5.0 system. When SSO'ing to the ITS - SRM Logon screen - if I first go to the portal's /irj/portal, logon and then go to the SRM Logon screen I am SSO'ed in. However, if I go to my JSPDynPage, authenticate and then enter the SRM's logon screen I must enter username and password (essentially the MYSAPSSO2 cookies is not passed?). I then created a 'system' connection in the Portal's System Administration area for the SRM system and under the Support area I can run SAP Transactions in the SRM (ABAP) system, such as sm21 etc. Curious.

Portal Drive and MS Outlook Integration

Hi,
I have installed the SAP Portal Drive Client on my PC.
It works pretty well. I have observed something that I have not been able to find information on in any documentation.
When I start MS Outlook now (thick client) there is an additional option under the Tools menu in Outlook titled "Portal Drive Intellittach" which is greyed out (inactive).
It appears as though some integration between SAP's Portal Drive and MS Outlook may be possible - does anyone have any information on this please?
Cheers, Phil G.
Message was edited by: Phil Gleadhill
Update May 29th. I received the following information from SAP Germany Product Management for those interested...
Ad 1. As Portal Drive basically is an enhanced WebDAV client and the official WebDAV protocol (www.webdav.org) doesn't support the exchange of metadata schema information there's currently no way for the client to detect that some properties are mandatory or even enforce the entry. That's why our member of the WebDAV working group already posted an RFC for the WebDAV protocol addressing this issue.
Ad 2. The deactivated "Portal Drive Intellitach" command just hasn't been removed from the Outlook UI yet. It's meant to support the exchange of document links instead of document attachments. As this functionality is directly supported by KM, specific FlexUI commands and the context menu of Portal Drive ("Copy URL to clipboard") it's obsolete now.
We also plan to enhance some features and add new functionality, but I can't give you any details right now as final decisions haven't been made. I hope this clarified some things concerning Portal Drive.
Cheers, Phil G.

Hi,
For this you required transaction code scot , where you need to maintain IP address of outlook server.
then mail to vendor automatically triggred also you need to open some port for the same of server.

Portal Drive not working with external load balancer

Hi,
We have a portal cluster and we are using external Load balancer from
Juniper for load balancing the portal cluster. When given the direct
portal URL (Central instance URL or Dialog instance URL), Portal Drive
is able to connect to portal and shows the KM documents properly. But
when given the Load balancer URL, it gives error saying "Can
not connect to host using WebDAV protocol". Load balancer URL works
fine from the browser without any problems. Any help is highly appreciated.
Helpful points will be rewarded.
Regards,
Chandra

Hi Steve,
For Portal Drive, Windows integrated authentication, client certificates,basic authentication and Kerberos is supported.
(in the default delivery of com.sap.km.cm.docs iview the authentication Scheme is set to basicauthentication - switching that to form based authenticationis not being supportedbywebdav clients).
ALso now Integrated Windows Authentication (NTLM) has been made available with latest patch.
Also read through SAP NOTE 1084683 for further clarifications.
Regards,
Shailesh

Multi vauled property metadata modifying using Portal Drive

Hi All,
We are analysing Portal Drive tool for KM.
We have multivalued properties for files say geo:USA, APAC etc... Once we give value to geo property by being online in portal drive it is not reflectiong in Portal.
We are not able to view geo value in property through network mapped drive even if we maintain value in KM manually.
Please guide.
Thanks and Regards,
Ganga.

This thread is pretty old, are you still having this issue?

Script error while mounting Portal Drive

Hello All!
There is a command in KM navigation iViews which can be used to mount the Portal Drive to the chosen folder. This command lets you download a file named .davmount and if you open it, Portal Drive connects automatically to this folder. Now the problem:
As I open this file, a standard windows message box opens and tells me:"Für die Dateierweiterung '.js' gibt es kein Skriptmodul". I don't know exactly what message would be in english, but it should be something like "There is no script module for file extention '.js'". Well, if I now install the Windows Scripting Host, everything works. Until I reboot my computer. After rebooting I get the same error. Now i can install WSH again and it works, butI don't want to install WSH everytime. Well, not rebooting the computer is also not the solution I'm looking for
It seems that this problem regards rather Windows/Mircosoft than KM, but perhaps is anybody out there, experiencing the same problem or having a suggestion to solve this issue.
Best regards and thanks for help,
Christian

I found a solution. In the Windows Explorer, I changed in "Extras" -> "Ordneroptionen" (Folderoptions?) -> "Dateitypen" (Fileextensions?) -> DAVMOUNT the call for the Application from wscript "C:\Programme\SAP\PortalDrive\davmount.js" "%1" to wscript.exe //E:jscript "C:\Programme\SAP\PortalDrive\davmount.js" "%1" and now it works. I hope this can help everybody with similar Problems.
Regards Christian

Portal drive does not connect

Hello,
I am trying to connect to a KM folder through Portal drive.
I have followed [this procedure|http://help.sap.com/saphelp_nw04/helpdata/en/42/e915d951f23ee0e10000000a1553f6/frameset.htm] for that.
When I try to connect I get: "Problem connecting to server, The system cannot find the path specified."
The path is valid, I got it from the folder's WebDav access link, short URLs have been configured and WebDav service is active.
When I look at the log files of Portal drive I get:
iView is not compatible with your browser, operating system or device. Contact your system administrator.
I am running portal drive on Windows XP which is supported.
com.sap.km.cm.docs iview the authentication Scheme is set to basicauthentication as required by SAP Note 947066
Any ideas...?

Rahul,
I'm already using:
http://<hostname>:50000/irj/go/km/docs/documents/Public%20Documents
If that's not correct then can you please give me an example for the <KM folder URI> part or for a full path?
Rgds,
Roy
Edited by: Roy Cohen on Aug 19, 2008 9:32 PM

Portal Drive Client Installation Problem

Hello Everyone,
I am attempting to install the Portal Drive Client on my PC and the installation finishes with the following errors. Does anyone know what could be causing this and/or how to resolve the problem?
Action-Type State Error Source Destination Error-Code
Shortcut Install Not Available "C:\Program Files\SAP\PortalDrive\PortalDrive.exe" ProgramFiles\Startup\SAP Portal Drive Client -2147024891
Registry Install Not Available HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\TeamDrive ---> ErrorControl : 1 -2147024891
Registry Install Not Available HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\TeamDrive ---> Start : 2 -2147024891
Registry Install Not Available HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\TeamDrive ---> Group : NetworkProvider -2147024891
Best Regards,
Scott

Hi Scott,
What version of Portal Drive are you attempting to install? Also, what desktop O/S are you using?
We are in the process of going to Windows 7 for our desktop, and we are having issues getting Portal Drive 4.4.6317.17 to work with it. I just submitted an OSS message on it.
-StephenS

Hard Drive Encryption Issue

This is in regard to hard drive encryption issues in my USB Hard drive. I have Windows 7. I was encrypting my USB hard drive and
was able to enter a password. However, I did not receive any prompt to save the Bitlocker recovery key. During encryption process, I received an error. The encryption process was unsuccessful. However, now when I plug-in the hard drive, I receive the
following message on the status bar:
Application and Device Control rule Block writing to removable media. Unencrypted drive found (No_Encrypted_Found) has blocked edpa.exe trying to access Volume
{e3901a75-f1ff-11e1-817c-806e6f6e6963 alpha-numeric number appearing here}
When I try to open the drive, it asks for a password. When I enter the password, I am receiving the following error message:
Bitlocker Drive Encryption failed to recover from an abruptly terminated conversion. This could be due to either all conversion logs being corrupted or the media
being write-protected.
I have read that Bitlocker repair tool can help resolve this issue.
However, I just have the password that I had set to encrypt the drive and Bitlocker recovery key identification. Can this help to get access to my hard drive data using the Bitlocker tool.

Checked this ?
http://answers.microsoft.com/en-us/windows/forum/windows_7-security/bitlocker-drive-encryption-failed-to-recover-from/232e812b-4f7a-e011-9b4b-68b599b31bf5
Arnav Sharma | http://arnavsharma.net/ Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading
the thread.

2008 R2: OS(systemState/C: Drive) backup issues with VSS - 0x80042316 & 0x81080101 & 0x80080005 & 2155348001

Hi-
Looked thru the thread related to my questions and found nothing that applies yet.
Example:
http://social.technet.microsoft.com/Forums/en-US/4e4472b9-8e6f-4fdc-a287-1cc8c0f6de09/windows-2008-r2-backup-fails-with-event-521-error-code-2155348001?forum=windowsbackup
http://social.technet.microsoft.com/Forums/en-US/e8c910f7-f0dd-4613-beae-b98894fb6f23/windows-server-2008-std-backup-fails-constantly-with-error-code-2155348001?forum=windowsbackup
Here are details of the issues....
Backup - OS error - system image:
External disk - USB
Mon - Fri @ 6PM.
Windows SystemState
OS(C:)
Last backup failure...
Start time: 8/11/2014 6:01:32 PM
End time: 8/12/2014 4:51:29 AM
Duration: 10:49:56.4414784
[Critical error WINIMAGE_UNABLE_VSS] Unable to create VSS snapshot
- Additional information: Refer to the log for more details
- Troubleshooting link:
http://kb.backupassist.com/errormap.php?BA2512
The backup operation stopped before completing.
Detailed error: ERROR - The shared restore point operation failed with error (0x81000101)
The creation of a shadow copy has timed out. Try this operation again.
Log of files successfully backed up:
C:\Windows\Logs\WindowsServerBackup\Backup-12-08-2014_04-41-00.log
Log of files for which backup failed:
C:\Windows\Logs\WindowsServerBackup\Backup_Error-12-08-2014_04-41-00.log
NOTE:
The errors logs are not there?
Windows Backup timed-out before the shared protection point was created.
ERROR - The shared restore point operation failed with error (0x81000101)
The creation of a shadow copy has timed out. Try this operation again.
Event Viewer Log:
Sequence of Events...
1.
The Block Level Backup Engine service has successfully started.
2.
Backup operation that started...
Log Name:      Application
Source:        Microsoft-Windows-Backup
Date:          8/12/2014 4:51:06 AM
Event ID:      521
Task Category: None
Level:         Error
Keywords:
User:          SYSTEM
Computer:      mdnfile.Auxiant.local
Description:
The backup operation that started at '?2014?-?08?-?12T09:41:00.492000000Z' has failed because the
Volume Shadow Copy Service operation to create a shadow copy of the volumes being backed up failed
with following error code '2155348001'.
Please review the event details for a solution, and then rerun the backup operation once the issue is resolved.
--> Suggestion are to check Virus scanner or consult DPM forum...
3.
OS Job failed with errors...( Backup Assist is 3rd party backup - wrapper round Wbadmin/Win Backup)
Log Name:      Application
Source:        BackupAssist
Date:          8/12/2014 4:51:51 AM
Event ID:      5634
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      mdnfile.Auxiant.local
Description:
Backup job OS backup failed with errors.
Critical error: Unable to create VSS snapshot
Destination: External disk
Start time: 8/11/2014 6:01:32 PM
End time: 8/12/2014 4:51:29 AM
Duration: 10:49:56.4414784
Destination: External disk
Start time: 8/11/2014 6:01:32 PM
End time: 8/12/2014 4:51:29 AM
Duration: 10:49:56.4414784
4.
Backup Assist reports via Win backup - Snapshot in progress
Log Name:      Application
Source:        BackupAssist
Date:          8/12/2014 4:52:20 AM
Event ID:      5634
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      mdnfile.Auxiant.local
Description:
Backup job Data backup failed with errors.
Ultra critical error: Volume Shadow Copy Error 0x80042316 - snapshot set in progress
Destination: Local directory
Start time: 8/12/2014 4:52:10 AM
End time: 8/12/2014 4:52:12 AM
Duration: 00:00:02.7300000
5.
The Block Level Backup Engine service has stopped.
6.
Later...we tried manually stopping VSS and SWPRV services - only VSS had the issue.
WBengine was not running...
C:\>sc stop swprv
SERVICE_NAME: swprv
        TYPE               : 10 WIN32_OWN_PROCESS
        STATE              : 3 STOP_PENDING
                                (STOPPABLE, NOT_PAUSABLE, ACCEPTS_SHUTDOWN)
        WIN32_EXIT_CODE    : 0 (0x0)
        SERVICE_EXIT_CODE : 0 (0x0)
        CHECKPOINT         : 0x0
        WAIT_HINT          : 0x0
C:\>sc query swprv
SERVICE_NAME: swprv
        TYPE               : 10 WIN32_OWN_PROCESS
        STATE              : 1 STOPPED
        WIN32_EXIT_CODE    : 0 (0x0)
        SERVICE_EXIT_CODE : 0 (0x0)
        CHECKPOINT         : 0x0
        WAIT_HINT          : 0x0
C:\>sc query wbengine
SERVICE_NAME: wbengine
        TYPE               : 10 WIN32_OWN_PROCESS
        STATE              : 1 STOPPED
        WIN32_EXIT_CODE    : 0 (0x0)
        SERVICE_EXIT_CODE : 0 (0x0)
        CHECKPOINT         : 0x0
        WAIT_HINT          : 0x0
C:\>sc query vss
SERVICE_NAME: vss
        TYPE               : 10 WIN32_OWN_PROCESS
        STATE              : 3 STOP_PENDING
                                (STOPPABLE, NOT_PAUSABLE, ACCEPTS_SHUTDOWN)
        WIN32_EXIT_CODE    : 0 (0x0)
        SERVICE_EXIT_CODE : 0 (0x0)
        CHECKPOINT         : 0x0
        WAIT_HINT          : 0x0
C:\>sc stop vss
[SC] ControlService FAILED 1061:
The service cannot accept control messages at this time.
Log Name:      Application
Source:        VSS
Date:          8/12/2014 9:20:33 AM
Event ID:      8225
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      mdnfile.Auxiant.local
Description:
The VSS service is shutting down due to shutdown event from the Service Control Manager.
7.
VSS still having issues here...not stopping!
Log Name:      Application
Source:        VSS
Date:          8/12/2014 9:42:33 AM
Event ID:      11
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      mdnfile.Auxiant.local
Description:
Volume Shadow Copy Service information:
The COM Server with CLSID {e579ab5f-1cc4-44b4-bed9-de0991ff0623} and name IVssCoordinatorEx2 cannot be started.
Most likely the CPU is under heavy load. [0x80080005, Server execution failed]
8.
Not sure why this is started again?
Plus a DCOM timeout...
Log Name:      Application
Source:        Microsoft-Windows-Backup
Date:          8/12/2014 9:31:13 AM
Event ID:      753
Task Category: None
Level:         Information
Keywords:
User:          SYSTEM
Computer:      mdnfile.Auxiant.local
Description:
The Block Level Backup Engine service has successfully started.
Event Xml:
Log Name:      System
Source:        Microsoft-Windows-DistributedCOM
Date:          8/12/2014 9:31:43 AM
Event ID:      10010
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      mdnfile.Auxiant.local
Description:
The server {E579AB5F-1CC4-44B4-BED9-DE0991FF0623} did not register with DCOM within the required timeout.
9.
Lots more errors about VSS...repeating Event ID's 11 and 8193...
Log Name:      Application
Source:        VSS
Date:          8/12/2014 9:42:33 AM
Event ID:      8193
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      mdnfile.Auxiant.local
Description:
Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance.
hr = 0x80080005, Server execution failed
. Operation:
   Instantiating VSS server
10.
Then, finally stopping again...
Log Name:      Application
Source:        Microsoft-Windows-Backup
Date:          8/12/2014 9:51:13 AM
Event ID:      754
Task Category: None
Level:         Information
Keywords:
User:          SYSTEM
Computer:      mdnfile.Auxiant.local
Description:
The Block Level Backup Engine service has stopped.
11.
And still repeating 11 & 8193 at this point...as we write up this post.
12.
This was suggested by the Backup Assist - software vendor....
A.)
...for 0x81080101:
"ERROR - The shared restore point operation failed with error (0x81000101)
The creation of a shadow copy has timed out. Try again this operation."
If you receive the above error in your report, we have recently found a registry key which
contains the timeout value set by Microsoft for VSS and found that you can edit this to extend it.
To get to the registry key, open Regedit (Start > Run > Regedit) and browse to:
"HKLM\Software\\Microsoft\\Windows NT\\CurrentVersion\\SPP\\CreateTimeout".
Change value to 1200000 (2*10*60*1000 = 20 mins).
The default for the timeout period is 10 mins so hopefully doubling this will give enough time to
complete the snapshot.
If this isn't present, you'll need to manually enter the registry key. It's a DWORD 32-bit key.
--> NOTE: HAve not done this yet.
B.)
And for 0x80080005...
http://support.microsoft.com/kb/870655/en-gb
Our server does have high CPU load at times...
13.
Another post from technet mentions system volume size - here is our layout below:
A.)
OS/system Disk...
DISKPART> list disk
Disk ### Status         Size     Free     Dyn Gpt
Disk 0    Online          278 GB      0 B    (System Vol = C: Drive - OS w/ Programs and batch jobs)
Disk 1    Online         2791 GB      0 B        *    (Data drive - DFS, rsync,etc. run on D: Drive)
Disk 2    Online         1863 GB      0 B    (USB 2/3.0 - Enclosure w/ SATA disk = 2GB formatted w/ NTFS.)
DISKPART> detail disk
DELL PERC H710P SCSI Disk Device
Disk ID: CA0DEEA5
Type   : RAID
Status : Online
Path   : 1
Target : 0
LUN ID : 0
Location Path : PCIROOT(0)#PCI(0100)#PCI(0000)#RAID(P01T00L00)
Current Read-only State : No
Read-only : No
Boot Disk : Yes
Pagefile Disk : Yes
Hibernation File Disk : No
Crashdump Disk : Yes
Clustered Disk : No
Volume ### Ltr Label        Fs     Type        Size     Status     Info
Volume 1         RECOVERY     NTFS   Partition   3072 MB Healthy    System
Volume 2     C   OS           NTFS   Partition    275 GB Healthy    Boot
B.)
Backup disk...
ST320006 41AS USB Device
Disk ID: 801AF48C
Type   : USB
Status : Online
Path   : 0
Target : 0
LUN ID : 0
Location Path : UNAVAILABLE
Current Read-only State : No
Read-only : No
Boot Disk : No
Pagefile Disk : No
Hibernation File Disk : No
Crashdump Disk : No
Clustered Disk : No
Volume ### Ltr Label        Fs     Type        Size     Status     Info
Volume 4     F   BACKUPS      NTFS   Partition   1863 GB Healthy
C.)
NOTE:
Also on disk 0(system Disk) - we have a small OEM partition = 39MB and a Recovery Partition = 3GB.
D.)
Issues with WBAdmin now...
C:\>wbadmin get disks
wbadmin 1.0 - Backup command-line tool
(C) Copyright 2004 Microsoft Corp.
ERROR - A Volume Shadow Copy Service operation error has
occurred: (0x80042302)
A Volume Shadow Copy Service component encountered an unexpected error.
Check the Application event log for more information.
14.
Ran "Check-Disk" -no errors...
C:\>chkdsk
The type of the file system is NTFS.
The volume is in use by another process. Chkdsk
might report errors when no corruption is present.
Volume label is OS.
WARNING! F parameter not specified.
Running CHKDSK in read-only mode.
CHKDSK is verifying files (stage 1 of 3)...
116224 file records processed.
File verification completed.
654 large file records processed.
0 bad file records processed.
0 EA records processed.
76 reparse records processed.
CHKDSK is verifying indexes (stage 2 of 3)...
156676 index entries processed.
Index verification completed.
0 unindexed files scanned.
0 unindexed files recovered.
CHKDSK is verifying security descriptors (stage 3 of 3)...
116224 file SDs/SIDs processed.
Security descriptor verification completed.
20227 data files processed.
CHKDSK is verifying Usn Journal...
35628352 USN bytes processed.
Usn Journal verification completed.
Windows has checked the file system and found no problems.
289233919 KB total disk space.
100241492 KB in 85477 files.
     57380 KB in 20228 indexes.
         0 KB in bad sectors.
    226627 KB in use by the system.
     65536 KB occupied by the log file.
188708420 KB available on disk.
      4096 bytes in each allocation unit.
72308479 total allocation units on disk.
47177105 allocation units available on disk.
15.
There are no backup error logs here - only .etl files...
C:\Windows\Logs\WindowsServerBackup\
Wbadmin.1.etl = 9:42AM on 8/12
Wbadmin.2.etl = 4:51AM on 8/12
Per windows Win troubleshooting:
http://technet.microsoft.com/en-us/library/ee692290(WS.10).aspx
http://blogs.technet.com/b/filecab/archive/2009/09/16/diagnosing-failures-in-windows-server-backup-part-1-vss-spp-errors.aspx
--> Related to Windows backup and not VSS?
2155348001 - 0x80780021 - Windows Backup timed-out before the shared protection point was created.
Should we run the "FIXVSS08.BAT" script - restarts services and re-registers DLL's - does this ever help?
Will this server need a reboot since VSS is in a state and we can't even test backups?
Is there a tool we can use to debug VSS or troubleshoot or OS backups further?
MSReport/Diag, VSS debugging, or another way of helping fix our OS(SystemState/C: drive) backup issues?
Any help is greatly appreciated - thx.
-SP
Scot Pichelman

Hi Scot,
Sometimes a third party backup application will change the default VSS provider adding VSS writers which causes Windows Server Backup using an incorrect component in doing backup, that's why I suggest to delete it for a test. Anyway you can reinstall it
after testing.
And as you said a high-load CPU could also be the cause of the issue so you may need to first rule hardware effective out.
If issue still exists, please try the steps below as well:
1. Please check DCOM Server Process Launcher service is started.
2. If not, try to change RPC service to run as SYSTEM account. To do this please modify the following key:
Note: Backup the key before edit incase it cause any issue.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\RpcSs\
Find "ObjectName" and change the value to LocalSystem.
Reboot to see if DCOM back to work and if Windows Server Backup starts working. If not, please provide the result if there is any new error occurs.
If DCOM still not work, please compare the content of the following key with a working server:
HKEY_LOCAL_MACHINE\Software\Microsoft\OLE
Edit if there is any difference and make sure you created a backup of the key before editing.
If you have any feedback on our support, please send to [email protected]

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