Portal "falls over" every 11 days!!

Approx every 11 days our website falls over. None of the services seem to have stopped and nothing unusual is happening on the server. The web pages just become unavailable. A reboot fixes the problem. I believe the problem lies with webcache. Are ther andy files/directorys/tables that grow each day that may cause webcache to fall over??? I have modiced that the modplsys/cache/session direcotry seems to stop growing after 1000 directorys have been created. IS ther an issue with this? Any help is greatly appreciated.

There should be no problem with the modplsql cache directory growth. It could be that modplsql only requires that many directories as it's caching is pretty much complete at that level. You could increase the modplsql cache size if it is always full and requires more space.
It sounds roughly from your description that the machine is running out of resource and so perhaps hanging because it is unable to fork a new process. Is this what you see?
It would be useful if you could work out which processes are using up the resources. To do this you could use top and "/usr/ucb/ps -auxww | grep <process id> ". I am assuming that you are on Solaris and perhaps 9.0.4.
Useful log files to view are:
$ORACLE_HOME/Apache/Apache/logs <error logs in particular>
$ORACLE_HOME/opmn/logs <examine the process related log files, e.g. >
$ORACLE_HOME/j2ee/OC4J_Portal/log/OC4J_Portal_default_island_1
$ORACLE_HOME/webcache/logs/event_log and access_log
Webcache is an in memory cache and so files/directorys/tables on the system should not cause it to fall over, unless perhaps the machine runs out of swap and real memory.
cheers
Nick

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    30 com.apple.JavaScriptCore 0x943dc40b KJS::ArgumentListNode::evaluateList(KJS::ExecState*, KJS::List&) + 43
    31 com.apple.JavaScriptCore 0x943dbc3b KJS::FunctionCallDotNode::evaluate(KJS::ExecState*) + 427
    32 com.apple.JavaScriptCore 0x943daf19 KJS::AssignLocalVarNode::evaluate(KJS::ExecState*) + 25
    33 com.apple.JavaScriptCore 0x943e2309 KJS::ExprStatementNode::execute(KJS::ExecState*) + 25
    34 com.apple.JavaScriptCore 0x943e9240 KJS::BlockNode::execute(KJS::ExecState*) + 64
    35 com.apple.JavaScriptCore 0x943f51ce KJS::IfElseNode::execute(KJS::ExecState*) + 78
    36 com.apple.JavaScriptCore 0x943e9240 KJS::BlockNode::execute(KJS::ExecState*) + 64
    37 com.apple.JavaScriptCore 0x943e8886 KJS::ForNode::execute(KJS::ExecState*) + 102
    38 com.apple.JavaScriptCore 0x943e2a51 KJS::FunctionBodyNode::execute(KJS::ExecState*) + 481
    39 com.apple.JavaScriptCore 0x943e2509 KJS::FunctionImp::callAsFunction(KJS::ExecState*, KJS::JSObject*, KJS::List const&) + 265
    40 com.apple.JavaScriptCore 0x943dbdb6 KJS::FunctionCallDotNode::evaluate(KJS::ExecState*) + 806
    41 com.apple.JavaScriptCore 0x943db0e9 KJS::PropertyListNode::evaluate(KJS::ExecState*) + 201
    42 com.apple.JavaScriptCore 0x943e239e KJS::AssignDotNode::evaluate(KJS::ExecState*) + 94
    43 com.apple.JavaScriptCore 0x943e2309 KJS::ExprStatementNode::execute(KJS::ExecState*) + 25
    44 com.apple.JavaScriptCore 0x943e2a51 KJS::FunctionBodyNode::execute(KJS::ExecState*) + 481
    45 com.apple.JavaScriptCore 0x943e2509 KJS::FunctionImp::callAsFunction(KJS::ExecState*, KJS::JSObject*, KJS::List const&) + 265
    46 com.apple.JavaScriptCore 0x943f137c KJS::functionProtoFuncApply(KJS::ExecState*, KJS::JSObject*, KJS::List const&) + 588
    47 com.apple.JavaScriptCore 0x943dbdb6 KJS::FunctionCallDotNode::evaluate(KJS::ExecState*) + 806
    48 com.apple.JavaScriptCore 0x943e2309 KJS::ExprStatementNode::execute(KJS::ExecState*) + 25
    49 com.apple.JavaScriptCore 0x943e2a51 KJS::FunctionBodyNode::execute(KJS::ExecState*) + 481
    50 com.apple.JavaScriptCore 0x943e2509 KJS::FunctionImp::callAsFunction(KJS::ExecState*, KJS::JSObject*, KJS::List const&) + 265
    51 com.apple.JavaScriptCore 0x943ee432 KJS::FunctionImp::construct(KJS::ExecState*, KJS::List const&) + 306
    52 com.apple.JavaScriptCore 0x943e6434 KJS::NewExprNode::evaluate(KJS::ExecState*) + 628
    53 com.apple.JavaScriptCore 0x943e4670 KJS::AssignBracketNode::evaluate(KJS::ExecState*) + 288
    54 com.apple.JavaScriptCore 0x943e2309 KJS::ExprStatementNode::execute(KJS::ExecState*) + 25
    55 com.apple.JavaScriptCore 0x943e9240 KJS::BlockNode::execute(KJS::ExecState*) + 64
    56 com.apple.JavaScriptCore 0x943e35a0 KJS::ForInNode::execute(KJS::ExecState*) + 832
    57 com.apple.JavaScriptCore 0x943e2a51 KJS::FunctionBodyNode::execute(KJS::ExecState*) + 481
    58 com.apple.JavaScriptCore 0x943e2509 KJS::FunctionImp::callAsFunction(KJS::ExecState*, KJS::JSObject*, KJS::List const&) + 265
    59 com.apple.JavaScriptCore 0x943dbdb6 KJS::FunctionCallDotNode::evaluate(KJS::ExecState*) + 806
    60 com.apple.JavaScriptCore 0x943e2309 KJS::ExprStatementNode::execute(KJS::ExecState*) + 25
    61 com.apple.JavaScriptCore 0x943e2a51 KJS::FunctionBodyNode::execute(KJS::ExecState*) + 481
    62 com.apple.JavaScriptCore 0x943e2509 KJS::FunctionImp::callAsFunction(KJS::ExecState*, KJS::JSObject*, KJS::List const&) + 265
    63 com.apple.JavaScriptCore 0x943e5f10 KJS::FunctionCallResolveNode::evaluate(KJS::ExecState*) + 896
    64 com.apple.JavaScriptCore 0x943e2309 KJS::ExprStatementNode::execute(KJS::ExecState*) + 25
    65 com.apple.JavaScriptCore 0x943e2a51 KJS::FunctionBodyNode::execute(KJS::ExecState*) + 481
    66 com.apple.JavaScriptCore 0x943e2509 KJS::FunctionImp::callAsFunction(KJS::ExecState*, KJS::JSObject*, KJS::List const&) + 265
    67 com.apple.JavaScriptCore 0x943dbdb6 KJS::FunctionCallDotNode::evaluate(KJS::ExecState*) + 806
    68 com.apple.JavaScriptCore 0x943eb56a KJS::ConditionalNode::evaluate(KJS::ExecState*) + 106
    69 com.apple.JavaScriptCore 0x943e2309 KJS::ExprStatementNode::execute(KJS::ExecState*) + 25
    70 com.apple.JavaScriptCore 0x943e2a51 KJS::FunctionBodyNode::execute(KJS::ExecState*) + 481
    71 com.apple.JavaScriptCore 0x943e2509 KJS::FunctionImp::callAsFunction(KJS::ExecState*, KJS::JSObject*, KJS::List const&) + 265
    72 com.apple.JavaScriptCore 0x94426787 KJS::JSObject::call(KJS::ExecState*, KJS::JSObject*, KJS::List const&) + 135
    73 com.apple.WebCore 0x92e6d701 WebCore::ScheduledAction::execute(KJS::Window*) + 641
    74 com.apple.WebCore 0x92e6d3ad KJS::Window::timerFired(KJS::DOMWindowTimer*) + 269
    75 com.apple.WebCore 0x92e6d288 KJS::DOMWindowTimer::fired() + 40
    76 com.apple.WebCore 0x92e69129 WebCore::TimerBase::fireTimers(double, ***::Vector<WebCore::TimerBase*, 0ul> const&) + 137
    77 com.apple.WebCore 0x92e68eb2 WebCore::TimerBase::sharedTimerFired() + 162
    78 com.apple.WebCore 0x92e68df4 WebCore::timerFired(__CFRunLoopTimer*, void*) + 68
    79 com.apple.CoreFoundation 0x944eeb45 CFRunLoopRunSpecific + 4469
    80 com.apple.CoreFoundation 0x944eecf8 CFRunLoopRunInMode + 88
    81 com.apple.HIToolbox 0x96903da4 RunCurrentEventLoopInMode + 283
    82 com.apple.HIToolbox 0x96903bbd ReceiveNextEventCommon + 374
    83 com.apple.HIToolbox 0x96903a31 BlockUntilNextEventMatchingListInMode + 106
    84 com.apple.AppKit 0x95050505 _DPSNextEvent + 657
    85 com.apple.AppKit 0x9504fdb8 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 128
    86 com.apple.Safari 0x000086be 0x1000 + 30398
    87 com.apple.AppKit 0x95048df3 -[NSApplication run] + 795
    88 com.apple.AppKit 0x95016030 NSApplicationMain + 574
    89 com.apple.Safari 0x000ba4d6 0x1000 + 758998
    Thread 1:
    0 libSystem.B.dylib 0x9654168e _semwaitsignal + 10
    1 libSystem.B.dylib 0x9656c36d pthreadcondwait$UNIX2003 + 73
    2 com.apple.WebCore 0x92c4611f WebCore::IconDatabase::syncThreadMainLoop() + 239
    3 com.apple.WebCore 0x92bfe885 WebCore::IconDatabase::iconDatabaseSyncThread() + 181
    4 libSystem.B.dylib 0x9656b6f5 pthreadstart + 321
    5 libSystem.B.dylib 0x9656b5b2 thread_start + 34
    Thread 2:
    0 libSystem.B.dylib 0x9653a4a6 machmsgtrap + 10
    1 libSystem.B.dylib 0x96541c9c mach_msg + 72
    2 com.apple.CoreFoundation 0x944ee0ce CFRunLoopRunSpecific + 1790
    3 com.apple.CoreFoundation 0x944eecf8 CFRunLoopRunInMode + 88
    4 com.apple.CFNetwork 0x95fc2a32 CFURLCacheWorkerThread(void*) + 396
    5 libSystem.B.dylib 0x9656b6f5 pthreadstart + 321
    6 libSystem.B.dylib 0x9656b5b2 thread_start + 34
    Thread 3:
    0 libSystem.B.dylib 0x9653a4ee semaphorewait_signaltrap + 10
    1 libSystem.B.dylib 0x96541fc5 pthreadmutexlock + 569
    2 com.apple.JavaScriptCore 0x943b8bce KJS::JSLock::lock() + 94
    3 com.apple.JavaScriptCore 0x9443633a JSStringCreateWithCFString + 26
    4 com.apple.CFNetwork 0x96029309 _JSArrayFromCFArrayOfCFStrings + 109
    5 com.apple.CFNetwork 0x960296a9 _JSDnsResolveFunctionCallback + 432
    6 com.apple.JavaScriptCore 0x944350f7 KJS::JSCallbackFunction::callAsFunction(KJS::ExecState*, KJS::JSObject*, KJS::List const&) + 183
    7 com.apple.JavaScriptCore 0x943e5f10 KJS::FunctionCallResolveNode::evaluate(KJS::ExecState*) + 896
    8 com.apple.JavaScriptCore 0x943daf19 KJS::AssignLocalVarNode::evaluate(KJS::ExecState*) + 25
    9 com.apple.JavaScriptCore 0x943e2309 KJS::ExprStatementNode::execute(KJS::ExecState*) + 25
    10 com.apple.JavaScriptCore 0x943e9240 KJS::BlockNode::execute(KJS::ExecState*) + 64
    11 com.apple.JavaScriptCore 0x943e22ae KJS::IfNode::execute(KJS::ExecState*) + 78
    12 com.apple.JavaScriptCore 0x943e2a51 KJS::FunctionBodyNode::execute(KJS::ExecState*) + 481
    13 com.apple.JavaScriptCore 0x943e2509 KJS::FunctionImp::callAsFunction(KJS::ExecState*, KJS::JSObject*, KJS::List const&) + 265
    14 com.apple.JavaScriptCore 0x943e5f10 KJS::FunctionCallResolveNode::evaluate(KJS::ExecState*) + 896
    15 com.apple.JavaScriptCore 0x943daf19 KJS::AssignLocalVarNode::evaluate(KJS::ExecState*) + 25
    16 com.apple.JavaScriptCore 0x943daec9 KJS::VarStatementNode::execute(KJS::ExecState*) + 25
    17 com.apple.JavaScriptCore 0x943e2a51 KJS::FunctionBodyNode::execute(KJS::ExecState*) + 481
    18 com.apple.JavaScriptCore 0x943e2509 KJS::FunctionImp::callAsFunction(KJS::ExecState*, KJS::JSObject*, KJS::List const&) + 265
    19 com.apple.JavaScriptCore 0x943fe1a5 KJS::FunctionCallResolveNode::evaluateToBoolean(KJS::ExecState*) + 949
    20 com.apple.JavaScriptCore 0x943e942a KJS::LogicalOrNode::evaluateToBoolean(KJS::ExecState*) + 106
    21 com.apple.JavaScriptCore 0x943e93d9 KJS::LogicalOrNode::evaluateToBoolean(KJS::ExecState*) + 25
    22 com.apple.JavaScriptCore 0x943e93d9 KJS::LogicalOrNode::evaluateToBoolean(KJS::ExecState*) + 25
    23 com.apple.JavaScriptCore 0x943e93d9 KJS::LogicalOrNode::evaluateToBoolean(KJS::ExecState*) + 25
    24 com.apple.JavaScriptCore 0x943e93d9 KJS::LogicalOrNode::evaluateToBoolean(KJS::ExecState*) + 25
    25 com.apple.JavaScriptCore 0x943e93d9 KJS::LogicalOrNode::evaluateToBoolean(KJS::ExecState*) + 25
    26 com.apple.JavaScriptCore 0x943e93d9 KJS::LogicalOrNode::evaluateToBoolean(KJS::ExecState*) + 25
    27 com.apple.JavaScriptCore 0x943e93d9 KJS::LogicalOrNode::evaluateToBoolean(KJS::ExecState*) + 25
    28 com.apple.JavaScriptCore 0x943e93d9 KJS::LogicalOrNode::evaluateToBoolean(KJS::ExecState*) + 25
    29 com.apple.JavaScriptCore 0x943e93d9 KJS::LogicalOrNode::evaluateToBoolean(KJS::ExecState*) + 25
    30 com.apple.JavaScriptCore 0x943e93d9 KJS::LogicalOrNode::evaluateToBoolean(KJS::ExecState*) + 25
    31 com.apple.JavaScriptCore 0x943e93d9 KJS::LogicalOrNode::evaluateToBoolean(KJS::ExecState*) + 25
    32 com.apple.JavaScriptCore 0x943e2279 KJS::IfNode::execute(KJS::ExecState*) + 25
    33 com.apple.JavaScriptCore 0x943e2a51 KJS::FunctionBodyNode::execute(KJS::ExecState*) + 481
    34 com.apple.JavaScriptCore 0x943e2509 KJS::FunctionImp::callAsFunction(KJS::ExecState*, KJS::JSObject*, KJS::List const&) + 265
    35 com.apple.JavaScriptCore 0x943e5f10 KJS::FunctionCallResolveNode::evaluate(KJS::ExecState*) + 896
    36 com.apple.JavaScriptCore 0x943daf19 KJS::AssignLocalVarNode::evaluate(KJS::ExecState*) + 25
    37 com.apple.JavaScriptCore 0x943daec9 KJS::VarStatementNode::execute(KJS::ExecState*) + 25
    38 com.apple.JavaScriptCore 0x943e2a51 KJS::FunctionBodyNode::execute(KJS::ExecState*) + 481
    39 com.apple.JavaScriptCore 0x943e2509 KJS::FunctionImp::callAsFunction(KJS::ExecState*, KJS::JSObject*, KJS::List const&) + 265
    40 com.apple.JavaScriptCore 0x94426787 KJS::JSObject::call(KJS::ExecState*, KJS::JSObject*, KJS::List const&) + 135
    41 com.apple.JavaScriptCore 0x94435abd JSObjectCallAsFunction + 173
    42 com.apple.CFNetwork 0x9602948a CallFindProxyForURL + 297
    43 com.apple.CFNetwork 0x9602b4d9 executionContextPerform + 177
    44 com.apple.CoreFoundation 0x944ee615 CFRunLoopRunSpecific + 3141
    45 com.apple.CoreFoundation 0x944eecf8 CFRunLoopRunInMode + 88
    46 com.apple.Foundation 0x960a8460 +[NSURLConnection(NSURLConnectionReallyInternal) _resourceLoadLoop:] + 320
    47 com.apple.Foundation 0x96044f1d -[NSThread main] + 45
    48 com.apple.Foundation 0x96044ac4 _NSThread__main_ + 308
    49 libSystem.B.dylib 0x9656b6f5 pthreadstart + 321
    50 libSystem.B.dylib 0x9656b5b2 thread_start + 34
    Thread 4:
    0 libSystem.B.dylib 0x9658a5e2 select$DARWIN_EXTSN + 10
    1 libSystem.B.dylib 0x9656b6f5 pthreadstart + 321
    2 libSystem.B.dylib 0x9656b5b2 thread_start + 34
    Thread 5:
    0 libSystem.B.dylib 0x9653a4a6 machmsgtrap + 10
    1 libSystem.B.dylib 0x96541c9c mach_msg + 72
    2 ...romedia.Flash Player.plugin 0x16cb8959 memcopy_mmx + 709497
    3 libSystem.B.dylib 0x9656b6f5 pthreadstart + 321
    4 libSystem.B.dylib 0x9656b5b2 thread_start + 34
    Thread 6:
    0 libSystem.B.dylib 0x9653a4ee semaphorewait_signaltrap + 10
    1 libSystem.B.dylib 0x9656c866 pthread_condwait + 1267
    2 libSystem.B.dylib 0x965b2371 pthreadcondwait + 48
    3 ...romedia.Flash Player.plugin 0x16b7f928 0x167ed000 + 3746088
    4 ...romedia.Flash Player.plugin 0x16bb7230 Flash_EnforceLocalSecurity + 125000
    5 ...romedia.Flash Player.plugin 0x16b7fbd2 0x167ed000 + 3746770
    6 libSystem.B.dylib 0x9656b6f5 pthreadstart + 321
    7 libSystem.B.dylib 0x9656b5b2 thread_start + 34
    Thread 7:
    0 libSystem.B.dylib 0x9653a4ee semaphorewait_signaltrap + 10
    1 libSystem.B.dylib 0x9656c866 pthread_condwait + 1267
    2 libSystem.B.dylib 0x965b2371 pthreadcondwait + 48
    3 ...romedia.Flash Player.plugin 0x16b7f928 0x167ed000 + 3746088
    4 ...romedia.Flash Player.plugin 0x16bb7230 Flash_EnforceLocalSecurity + 125000
    5 ...romedia.Flash Player.plugin 0x16b7fbd2 0x167ed000 + 3746770
    6 libSystem.B.dylib 0x9656b6f5 pthreadstart + 321
    7 libSystem.B.dylib 0x9656b5b2 thread_start + 34
    Thread 0 crashed with X86 Thread State (32-bit):
    eax: 0x89b8458b ebx: 0x943f78db ecx: 0x0000000c edx: 0x166185ec
    edi: 0x00011880 esi: 0x16280000 ebp: 0xbfffcc98 esp: 0xbfffcc40
    ss: 0x0000001f efl: 0x00010286 eip: 0x943f79c4 cs: 0x00000017
    ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
    cr2: 0x89b8460b
    Binary Images:
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    0x17b000 - 0x18aff8 SyndicationUI ??? (???) <edde0133829971dbd8a0f3473cdb85fc> /System/Library/PrivateFrameworks/SyndicationUI.framework/Versions/A/Syndicatio nUI
    0x676000 - 0x794ff7 com.apple.RawCamera.bundle 2.0.8 (2.0.8) <56067945130800a348eb076676d41e92> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
    0x7c3000 - 0x7c8ff3 libCGXCoreImage.A.dylib ??? (???) <32265ec157db98a33c5dcf0e6687dec2> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGXCoreImage.A.dylib
    0x147a2000 - 0x147a2ffd liblangid.dylib ??? (???) <4310e568d617f1ce7178266630e1b71a> /usr/lib/liblangid.dylib
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    0x163c0000 - 0x163c5ffd com.apple.JavaVM 12.1.0 (12.1.0) <25c546c36e5bed978579d281080ab4c8> /System/Library/Frameworks/JavaVM.framework/Versions/A/JavaVM
    0x167ed000 - 0x16dedffb +com.macromedia.Flash Player.plugin 9.0.124 (1.0.4f60) <8355dcf076564b6784c517fd0eccb2f2> /Library/Internet Plug-Ins/Flash Player.plugin/Contents/MacOS/Flash Player
    0x16f2e000 - 0x16f4dfed com.apple.audio.CoreAudioKit 1.5 (1.5) <82f2e52c502db7f3b32349a54209a0fe> /System/Library/Frameworks/CoreAudioKit.framework/Versions/A/CoreAudioKit
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    0x8fe00000 - 0x8fe2da53 dyld 96.2 (???) <7af47d3b00b2268947563c7fa8c59a07> /usr/lib/dyld
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    0x90104000 - 0x901befe3 com.apple.CoreServices.OSServices 226.5 (226.5) <7e10d25c615a39fe1ab4d48e24a3b555> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
    0x901bf000 - 0x901c1fff com.apple.CrashReporterSupport 10.5.0 (156) <3088b785b10d03504ed02f3fee5d3aab> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/Cra shReporterSupport
    0x901c2000 - 0x902b6ff4 libiconv.2.dylib ??? (???) <c508c60fafca17824c0017b2e4369802> /usr/lib/libiconv.2.dylib
    0x902b7000 - 0x90313ff7 com.apple.htmlrendering 68 (1.1.3) <fe87a9dede38db00e6c8949942c6bd4f> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering .framework/Versions/A/HTMLRendering
    0x90314000 - 0x9044cff7 libicucore.A.dylib ??? (???) <5031226ea28b371d8dfdbb32acfb48b5> /usr/lib/libicucore.A.dylib
    0x9044d000 - 0x90920ffe libGLProgrammability.dylib ??? (???) <475db64244e011cd8811e076035b2632> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgramma bility.dylib
    0x90921000 - 0x9092afff com.apple.speech.recognition.framework 3.7.24 (3.7.24) <d3180f9edbd9a5e6f283d6156aa3c602> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
    0x9092b000 - 0x90a0cff7 libxml2.2.dylib ??? (???) <1baef3d4972ee789d8fa6c1fa44da45c> /usr/lib/libxml2.2.dylib
    0x90b6e000 - 0x90b79ff9 com.apple.helpdata 1.0 (14) /System/Library/PrivateFrameworks/HelpData.framework/Versions/A/HelpData
    0x90b7a000 - 0x90b81fff com.apple.agl 3.0.9 (AGL-3.0.9) <7dac4a7cb0de2f6d08ae71c1249379e3> /System/Library/Frameworks/AGL.framework/Versions/A/AGL
    0x90b82000 - 0x90bd2ff7 com.apple.HIServices 1.7.0 (???) <f7e78891a6d08265c83dca8e378be1ea> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
    0x90bd3000 - 0x90bddfeb com.apple.audio.SoundManager 3.9.2 (3.9.2) <0f2ba6e891d3761212cf5a5e6134d683> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.f ramework/Versions/A/CarbonSound
    0x90bde000 - 0x90be2fff libGIF.dylib ??? (???) <d4234e6f5e5f530bdafb969157f1f17b> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libGIF.dylib
    0x90c48000 - 0x90cfaffb libcrypto.0.9.7.dylib ??? (???) <330b0e48e67faffc8c22dfc069ca7a47> /usr/lib/libcrypto.0.9.7.dylib
    0x90cfb000 - 0x90d19ff3 com.apple.DirectoryService.Framework 3.5.4 (3.5.4) <fe27e80e1a9e86403fd9ed16dcfe4e11> /System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryServi ce
    0x91f1d000 - 0x91f57fff com.apple.coreui 1.1 (61) /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
    0x91f58000 - 0x91f8ffff com.apple.SystemConfiguration 1.9.2 (1.9.2) <8b26ebf26a009a098484f1ed01ec499c> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
    0x91f90000 - 0x91fd1fe7 libRIP.A.dylib ??? (???) <c8d988d3880d7268468112c64c626d86> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
    0x91fd2000 - 0x91fd7fff com.apple.backup.framework 1.0 (1.0) /System/Library/PrivateFrameworks/Backup.framework/Versions/A/Backup
    0x91fd8000 - 0x91feefe7 com.apple.CoreVideo 1.5.1 (1.5.1) <ed7bb95fb94817ea3212090aac5c65f3> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
    0x91fef000 - 0x91fefffa com.apple.CoreServices 32 (32) <2fcc8f3bd5bbfc000b476cad8e6a3dd2> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
    0x91ff0000 - 0x92400fef libBLAS.dylib ??? (???) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib
    0x92401000 - 0x924c8ff2 com.apple.vImage 3.0 (3.0) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage
    0x924c9000 - 0x924cbff5 libRadiance.dylib ??? (???) <20eadb285da83df96c795c2c5fa20590> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libRadiance.dylib
    0x924cc000 - 0x9264bfff com.apple.AddressBook.framework 4.1.1 (695) <24a448ba4f9f784189bd3183e3474d81> /System/Library/Frameworks/AddressBook.framework/Versions/A/AddressBook
    0x9264c000 - 0x9266afff libresolv.9.dylib ??? (???) <0629b6dcd71f4aac6a891cbe26253e85> /usr/lib/libresolv.9.dylib
    0x9266b000 - 0x926b1fef com.apple.Metadata 10.5.2 (398.18) <adbb3a14e8f7da444e16d2fd61862771> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata
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    1) Click on the fx button of the INVOICE_DATE column and enter: TIMESTAMPDIFF(SQL_TSI_DAY, CURRENT_DATE, INVOICE_DATE)
    This column will now house the difference between the two dates.
    To determine the days an account is delinquent, create BINS as follows:
    2) Click on the fx column of the above column you have and then click on the BINS tab.
    3) Click on "Add BIN" and in the next window, choose the operand "less than or equal to" and for the value, enter 30.
    4) Click "OK" and name this BIN, "0-29 Days."
    Repeat this for the rest of your date breakpoints and you now have column that categorizes your measure by what category it falls in.
    Edited by: David_T on Sep 29, 2010 7:29 AM

  • I am so disgusted with Verizon CS.  Six hours over two days on the phone to upgade a phone and my plan.  More to come, but I have names, and even a direct phone number to a "supervisor".  I'll be posting more...  The incompetence of EVERYONE (which is alm

    I'll be posting all the details of this tomorrow.

    So, I'm back, the OP.
    As briefly as i can:
    Two phone family, currently one smart, one dumb phone.  The dumb is eligible for upgrade.
    Call into V and spoke with "Anthony" to get info on what plan(s) I might consider as I upgrade the dump to a new iPhone 6.  Currently an old "grandfathered in" Nationwide 700 plan. This was Friday Sept 19.  Get some info, which I assumed to be correct, including the fact, his words not mine, that the "upgrade (device) fee" can be negotiable.
    Before I had any first hand knowledge, I assumed that I'd better get a "second opinion" so I drove over to my local Verizon (corporate) store.  Well, I got a different story, including the percentage of my employee discount on service, my employer gives a 20% discount and has for years, I have my current statement / bill in my hand.  But no.... Verizon guy says that is wrong, its only 18%.  I ask him about upgrade fee being negotiable.  He says no, never.  So what had I learned?  That V guy on the phone from Friday was either lying or just ignorant.
    Soooooo.... now its Tuesday, Sept 23.  The "BIG" day, day of 3 hours 50 minutes on the phone with SEVEN different V people, all of them telling me something different about what plan(s) I'm eligible for, your employee discount is 17, no 18, no 20 percent.  Yes we can negotiate an upgrade fee, no we can't...  At one point, now a couple hrs into it I say I've had enough, I want to talk to a supervisor.  "I'm sorry sir, supers can't come to the phone"  WHAT?  Well later, once I did speak to a first level supervisor and then a second level I of course found out that was wrong - more lies / misinformation?  The supervisor took the name of that V CS rep and looked at my every growing call log and said that he would speak to the CS rep.
    So, nearing the 3 hrs mark into my attempt to find out about plans and buy an upgraded phone for my plan I reach "Brian". I have his direct number.  Apparently he is something more important that the past 6 people I've spoken to over the past thee hrs.  I tell him:  "EVERY SINGLE PERSON I've spoken to so far has told me something different, and or contradicted what the last person I've spoken to has said!!!!!"  Yes you can have 2 single line plans, no you can't, to get this plan your upgrading device has to be on the "Edge" plan, no it doesn't, your employers discount applies to the bottom line, no it doesn't, only to the data, and on, and on, and on.
    Sooooooo I tell Brian, "here's how its going to go...  YOU are going to wave the upgrade fee.  I don't care where the money comes from, V or right out of your pocket.  I've been on the phone for now closing in on FOUR HOURS...."
    Sooooo he agrees.  I laugh and tell him, "You know, it has nothing to do with the money, not its all about screwing V as much as I can, and wasting yours and V's time."
    He says, order your phone and plan this week and I'll call you Friday (today Sept 26) and then credit your account the fee.
    Soooo yesterday (Sept 25) I call in to do just that, order the phone and plan, WHICH I was told really the only plan that would suit you would be a More Everything Plan.  So, ok that's that.
    I speak to a CS / Sales rep.  I buy the phone and then we go on to the plan.  I tell the rep THIS WHOLE LONG STORY, and it looks like we are heading towards the More Everything, BUT she says to me, "you know, you could do that Single Line plan for BOTH of your phones?"  I say "WHAT????"  I was told by two reps NO, and two reps "Well.... maybe".  This plan gets me everything I want AND saves me $10 a mo.
    Sooooo we go for that, BUT.... I can't change my plan (from current Nation Wide 700) to 2 two single line plans until I activate my new phone (which will be 4 weeks until I get it - iPhone 6), SOOOOO once it arrives I HAVE TO CALL BACK TO V and switch - how much fun will that be??? MORE time (hours?) with V.
    So we agree.... The rep says I just have to transfer you to our automated system where you'll agree to terms and conditions.. Fine.  Up comes the computer voice... and.... it says "hello.... you are upgrading your device (123) 555-1234 (it gives a real number), press 1 if this is correct."  WHAT???? That is NOT the phone number of my device  ***?  The auto system gives me the option to press another number to "enter a different number", so I do, AND......  The call disconnects.
    Now... If I could track down ANY ONE OF THE PAST 8 PEOPLE I'D SPOKEN TO OVER THE PAST TWO DAYS, YOU'D BE READING ABOUT ME - "Upset customer KILLS everyone at V".  I AM SO ******* ****** OFF AT V... I'm now into 2 hrs today, plus the nearly 4 hrs the other day on the phone.
    Soooooo.... I call back, have to tell the story again, this time to "Nick" in N.Y.  Nick says just go on line to your account, you can accept the terms there.  Well, what do you know....  It works, amazing.
    But....  Nick says great and reads back the info on the phone I bought and says "...and I see you are on the More Everything Plan..."  WHAT, STOP, STOP, STOP.  I tell Nick, "Nope, I am not, I never agreed to that, I'm waiting, keeping my old plan for 4 weeks until I get the new phone, THEN I'm to call back (oh joy) to V and upgrade my plan"
    Nick say's well you have the More Everything plan, and it is costing you $10 more a month, BUT I can't un-do it because there is a purchase (my phone) in progress... I am not BEYOND MAD.  We are now at SIX HOURS TOTAL TIME ON THE ******* PHONE OVER TWO DAYS.
    I ask to speak to Nick's supervisor.  Melanie comes on the line.  I, weather she wants to hear it or not, TELL HER THE ENTIRE STORY, that when (and GOD help him if he doesn't) Brian, the top end supervisor calls on Friday (today) to check on my experience buying the phone / upgrading the plan AND to credit my account the upgrade fee, I'm going to have to tell him about EVERYTHING THAT'S HAPPENED TODAY and about the TWO MORE HOURS ON THE PHONE.  Melanie says, yes you do now have a More Everything... All I can do sir is apply a credit back to your account for the difference in cost between your old (what was my current) and the new More Everything (the plan I NEVER agreed to be on).
    So, that is where we are as of now, Friday Sept 26 AM.  "Brain" said he'd be calling by noon-ish Pacific time. I've got his direct number, and If I don't here from him by noon, his phone will be ringing off the hook very 30 seconds until he picks up.
    My experience to simply upgrade one of the two phones on my plan and the plan itself HAS BEEN A NIGHTMARE.  VERIZON is sooo SCREWED UP.  NO TWO PEOPLE KNOW THE SAME INFO, and the INEPTITUDE displayed is sickening.

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