Portal integration with CRM system
Hi all,
i am using portal through which i have to integrate CRM system . this CRM system contain 3 different clients let suppose 001,002,003 .
can i access 3 different client with my portal by using 3 different System object how ?
here any technical system take part ?
its argent,Thanks in advance
Regards
Naresh
Hi,
Yes, You can create one system object with 3 different "Alias name" so one alias name used on one client ans so on...
In user mapping like
alias name1=Client1
alias name2=Client2
alias name3=Client3
Regards,
Senthil K.
[Points r welcome]
Similar Messages
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Portal integration with Agile systems
Hi All,
Has anybody worked on Portal integration with Agile systems. I mean pulling data from Agile systems.
Any specific documentation would be of help.
Regards,
TomTom,
you may want to check this
https://www.sdn.sap.com/irj/scn/advancedsearch?query=agile&cat=sdn_all
Thanks
Bala Duvvuri -
VMS Integration with CRM System
Dear All,
I need help in the area of VMS Integration with CRM 5.0 system and the necessary settings for this. Here VMS is going to be the Back-end system for CRM and the Data Flow between CRM and VMS vise versa. We are using IC winclient as a channel for the pre and post sales processes.
suggest me some documents and links in this regard.
Thanks and regards,
Ramana RaoHi,
Yes, You can create one system object with 3 different "Alias name" so one alias name used on one client ans so on...
In user mapping like
alias name1=Client1
alias name2=Client2
alias name3=Client3
Regards,
Senthil K.
[Points r welcome] -
CRM Open Interface Tables for Integrating with CRM
HI all, We are evaluating integration with CRM from Telco Billing system. The TRMs of CRM talk about using some published open Interface table in CRM. I could not find any TRM or User manual where I can get this info.
Also need to know API for CRM for intregation. PL. reply to [email protected] . Thanks - PradipI think you also need V14496-01 Part 1 of 2 and V14496-01 Part 2 of 2 (English Language Extension Packs).
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Computer Telephone integration with CRM
Hi ,
We have a requirement to integrate existing Interactive Voice Response system,Computer Telephone Integration and Automatic Call Distribution with proposed SAP CRM. In order to integrate them we would like to use third party adapters from companies like AMT,SIEMENS,Genesys etc..
1. Does any one has experience in integrating these tools ?
2. Or is there any other better approach for the integration with CRM?
Thanks for your time.
SunilHi Tony-
I am vinod, working in Accenture, India. I am a genesys engineer, have little knowledge of SAP CRM.
We made a successfull RFC connection to gplus in sm59, then i tried to create a telephony server in sphb, but this connection test failed. Am i going in the right path, or is there any other way to do this.
Is maintaining telephony server in SPHB mandatory or is there a similar setting in CIC0 configuration?
Can you please let me know how this can be done. Please provide me if you have any documents on this.
Thanks in advance -
Enterprise portal integration with Oracle forms
Hi
Can anyone help me on this .
"Enterprise portal integration with Oracle forms".
I want to integrate oracle forms to EP .I am trying to work with app Integrator but I am not able to make any headway.Do you have any documents pertaining to this or any place where I can look for details.
Thanks
AlokHi,
i'm not aware of special integration feature with Oracle forms, but if as you said we are talking about a web application available via url then i see no problem doing so. the way you can implement the SSO is using something called Application Integrator which helps you build smart URL iView's that can use the portal framework (like systems, user profile , etc) , so you can build your oracle forms integration iView that will take the user password data from the portal (via system) using user mapping or sap logon tickets.
for more details on Application Integrator see
http://help.sap.com/saphelp_nw04/helpdata/en/70/5a3842134bad04e10000000a1550b0/frameset.htm
regarding to the java applet, i don't really know what you mean by "jinitiator" but if your regular browser can do it then i see no reason for problems.
i hope it helps -
SAP Portal Integration with InfoView
Hi Experts,
I have successfully configured SAP Portal Integration with InfoView using the following steps provided by Ingo:
- set the system that you want to be authenticated against as the DEFAULT system in the options of the SAP authentication.
- go to the webapps folder of your app server and navigate to the InfOView folder
For the Java version of InfoView (Windows environment) you need to edit the file web.xml, which is located (assuming Tomcat as application server) in the directory \Program Files\Business Objects\Tomcat55\webapps\InfoViewApp\WEB-INF for the actual deployment.
In addition you can make the change to the file in the folder <INSTALLDIR>\BusinessObjects Enterprise12.0\warfiles\WebApps\InfoViewApp\WEB-INF. The files in the second locations are being used when you redeploy the web applications with a tool like wdeploy. You need to change the following values
authentication.default = secSAPR3
siteminder.enabled = False
sso.enabled = True
Then I have created URLiView to InfoView login page, when the user click on the link, BOBJ will use the DEFAULT system to authenticate user.
However, there is a new requirement for users who exist in another SAP system to SSO into InfoView too. My question is whether we can specify in URLiView url or other configuration to select which SAP System to authenticate user on?
I would like to create Role A and Role B in Portal and each will display different URLiView that will authenticate user against different SAP System if possible.
Appreciate your advise.
Regards,
MedyHi Ingo,
Thank you for your reply.
We are trying to create an URLiView to the logon page of InfoView: http://<BOBJ Server>/InfoViewApp/logon.jsp that will bring the user to InfoView home if SSO passed instead of OpenDocument URL.
I have tried to add URL parameters to the URLiView (http://<BOBJ Server>//InfoViewApp/logon.jsp?SAP_SYSID=DCD&SAP_CLIENT=200), but InfoView is still using the default system in CMC to authenticate user.
Please advise.
Best Regards,
Medy
Edited by: Medy henry on Apr 29, 2010 4:00 AM -
Hi Guru's,
Could any one tell me two scenarios where we integrate Portals with the XI system.
If Portal is the receiver/sender then what could be the possible sender/receivers respectively.
Please, also let me know what scenarios (IDOC to HTTP etc) is used for ECC and Portal integration with XI.
What are the Adaptors used for Portals.
Thanks in advance. I will assign points.Hi,
Take a look at this blog,
https://www.sdn.sap.com/irj/sdn/weblogs?blog=/pub/wlg/1334 [original link is broken] [original link is broken] [original link is broken] [original link is broken]
You can make a webservice ( SOAP ) call from the portals to XI, or a HTTP call for the same.
For integrating XI and ECC , as usual IDOC's , RFC or Proxies can be used. This blog discusses the same,
/people/ravikumar.allampallam/blog/2005/08/14/choose-the-right-adapter-to-integrate-with-sap-systems
Regards,
Bhavesh -
HR Integration with CRM doesn't create employee in CRM
Hello all;
We are using SAP CRM 5.0 SP08 and SAP ECC 6.0. I am trying to setup the HR-CRM integration and did everything that must be done in my opinion. The IDOC is created succesfully from the ERP side via PFAL and BD87 in CRM shows "green" status records for the IDOC but no business partner is created. I read the blog /people/vikash.krishna/blog/2006/10/15/replicating-hr-master-data-part-1 , examined the SAP notes 934372, 312090, 550055 but there is no result. May you please help me in solving the problem?
Best Regards,
ErkanHi Erkan
Did you follow all the following steps
Setting up Transfer of Employee (HR Master) from R/3 to CRM
1. Logical system XXX assigned to R/3 client XXX. Logical system YYY assigned to CRM client YYY view through SCC4
2. Create RFC Destination YYY for CRM client YYY in R/3 and
Server ID with user details and client YYY.
3. Transaction code SALE : Application Link Enabling (ALE)  Modelling and Implementing Business Processes  Maintain Distribution Model and Distribute Views. (Direct transaction code : BD64)
Go to change mode and select Create Model view.
You get a popup. Fill in the details Technical name, short text and validity
Select Add message type from the application tool bar.
Fill in the following details
Model view : HRCRM
Sender logical system : XXX
Receiver logical system : YYY
Message type : HRMD_ABA
Note : Only this message type works for employee transfer.
4.Save the model. From the same screen select the distribution model and from the menu Environment  Generate partner profiles
Dont change anything in the next screen. Simply Execute.
4.Distribute the distribution model HRCRM
Select the distribution model. From the menu bar, Edit  Model View  Distribute
You get a dialog showing the receiver logical system. Execute.
You get a log Model view HRCRM has been created in target system YYY
5.Go to the CRM system and check up whether this model has been created.
Transaction code BD64
The model has got copied. No changes can be made in CRM
6. Generate partner profiles for the distribution model in CRM by selecting
Environment  Generate partner profiles.
In the next screen, do not make any changes and Execute.
Partner profiles can be seen in transaction WE20
<b>Delta Download Settings</b>
7. So far, the above settings will ensure the initial download. However for any changes / new employees to be transferred, i.e delta changes, changes pointers need to be activated.
In R/3, Transaction code SALE, Application Link Enabling (ALE)  Modelling and Implementing Business Processes  Master Data Distribution  Replication of Modified Data  Activate Change Pointers Generally (BD61)
This activates change pointers globally for all message types.
8. In R/3, Transaction code SALE, Application Link Enabling (ALE)  Modelling and Implementing Business Processes  Master Data Distribution  Replication of Modified Data  Activate Change Pointers for Message Types
Activate change pointer for message type HRMD_ABA
9. CRM : Number Assignments. Generally, there are 3 types of number assignments (also called switches) when business partners are created.
1 The system uses the number from the general internal interval of the number
range object BU_PARTNER
2 The system uses the number from a specific internal interval of the object
3 The number is transferred from HR and a prefix is added. In this case, a specific external interval, which must be defined as XX00000000 (upto
XX99999999), is used (where XX denotes any two letters).
The number range object for all switch positions is BU_PARTNER, with the interval depending on the switch value.
For switch value 1, the system uses the internal standard interval, otherwise for switch values 2 and 3 you must also create a grouping (transaction BUC2) for these intervals. For the system to be able to connect the grouping and the number range interval, the name of the grouping must be exactly the same as the name of the corresponding number range interval (the name of the grouping is contained in the first column of the table). If you select 3 (HRALX/PNUMB = 3) for the number assignment of busienss partners of the employee role, create HRALX/PSUBG switch manually in table T77S0.
In table T77S0, HRALX/ONUMB is used to set the number assignment for organizational units and HRALX/PNUMB is used to set the number assignment for employees.
Create a number range ZZ
Transaction code BUC2. Create a grouping of the same ID as that of the number range. Eg. Number range ID : ZZ and grouping ID should also be ZZ
In table T77S0, maintain the following combinations
HRALX-PNUMB = 2
HRALX-PSUBG = ZZ
10. Make the following customizing changes in CRM
Transaction code SM30 : Table T77S0
Group Sem Abbr Value Abbr
HRALX HRAC X Activate HR Integration with CRM
HRALX OBPON ON Activate integration between Business partners and Org Units
HRALX PBPON ON Integration between business partners and employees
HRALX OPROL BUP004 Role definition for org unit Business partner
HRALX PPROL BUP003 Role definition for Employee Business partner
HRALX ONUMB 1 Number range assignment for org units
HRALX PNUMB 2 Number range assignment for Employees
HRALX PSUBG ZZ Number range grouping only if PNUMB is not 1.
11. Create Employee Master in R/3. Employee master consists of Infotypes. The mandatory infotypes are Actions, Address, Personal data and Organizational Assignment.
Transaction code : PA30
12. In R/3 Initial Download : SE38 RHALEINI
Plan version : 01
Object type : P Person (always)
Object ID : Employee ID eg. 1
Receiver Partner no. : YYY
Select further details
You get all the data transfer details
13. In CRM, transaction code PP01 View HR Master objects
You see that the employee 1 has got transferred. To see the corresponding business partner go to the infotype Relationships (the first row)
Screen 2 gives you the business partner ID in CRM
14. Now change the employee master in R/3. Execute program RBDMIDOC in R/3 to send the changes over to CRM
Put message type HRMD_ABA and Execute
15. All subsequent changes in R/3, i.e changing an existing Master or creating a new one goes through directly by program RBDMIDOC.
16. After all employees are transferred to CRM from R/3 only then its safe to execute initial download CUSTOMER_REL
If an Employee responsible 2 is replaced by 3 in the customer master in R/3, then in CRM, the same is not replaced. Only difference that the sales area assignment is no longer there for the replaced employee in transaction BP relationships.
Hope this would help.
Regards,
Rekha Dadwal
<b>You gain a point for every point that you reward. So reward helpful answers generously</b> -
Points before taking backup of R3 which is integrated with CRM
Dear Experts,
We have integrated SAP R3 with SAP CRM 6.0.
We are planning to take a backup of Production system(of R3) and load the Master Data into Quality system of R3 (System Refresh).
As we have integrated R3 with CRM , we feel that the system refresh will create issues in CRM system (like large number of inbound queues, GUID errors etc.)
Please share your thoughts and experiences before performing the system refresh/backup.
Also, please provide the necessary steps to be carried out before taking backup of R3 system in an CRM integrated scenario.
Thanks,
TechieHi
I am working to create a strategy to backup and restore the productive systems ERP and CRM, they replicate all BP information. Do you found information about the points before taking backup of ERP which is integrated with CRM?
Thanks,
Osmany M. -
Biztalk 2013 integration with CRM 2015
Hi,
I am working on a BizTalk 2013 integration with CRM 2015 on premise server and currently developing a POC to see how it works. There are quite a few good articles on BizTalk-CRM integration and I am referring them while building this POC. However I thought
of taking expet’s advice for this. Here are my requirements as of now.
Search CRM contacts by Fname, Lname etc.. And definitely not by Contact ID which is GUID. In this case BizTalk can expect responses like Single contact, Multiple contacts, Contact Not found or soap fault.
Create a single contact record in CRM from BizTalk.
Update Contact details in CRM like multiple addresses for a single contact.
So we have 2 approaches to integrate CRM, using untyped soap endpoint or CRM SDK.
I did an orchestration today with soap endpoint for “Retrieve” operation bypassing a GUID and can see the response returned. But how to pass the fname, lname etc. instead of GUID as there are no fields to populate in the soap Retrieve schema?
Is it wise decision to use untyped soap UI instead of CRM SDK proxy by keeping the above 3 requirements in mind?
Using SOAP endpoint, how can achieve the requirement 1 that returns multiple contacts?
I have seen articles using Query and Fetch to get multiple contacts and I really don’t understand it. Is it the only way to get multiple contacts?
Thanks!
JBHi Abhishek,
While exploring the CRM REST capabilities i found the below content on MSDN that says the REST endpoint works only for getting the contact by uniqueID and not by firstname and lastname etc...
https://msdn.microsoft.com/en-us/library/gg328090.aspx#BKMK_RetrievingRecords
Retrieving records
HTTP GET is used when you are retrieving records. When a unique identifier for
a specific record is provided, only that record will be retrieved. Otherwise, any system query options that are defined will be applied and up to 50 records will be retrieved that match any system query option filters.
We can't use a GUID as it is name search from customer website and GUID available at that stage.
So if it works only with GUID then we have to use either CRM SDK or SOAP enpoint right?
Cheers
JB -
[Fwd: Re: Integration with CM Systems ...]
-------- Original Message --------
Subject: Re: Integration with CM Systems ...
Date: Thu, 10 Aug 2000 15:47:21 -0600
From: Cindy Eldenburg <[email protected]>
Organization: BEA Systems, Inc.
Newsgroups: weblogic.developer.interest.personalization
References: <398f3c55$[email protected]>
Prashanth,
The are a lot of differences in what the Documentum does as compared to
Interwoven Teamsite. Comparing these items is like comparing apples and
oranges.
Normally in Teamsite, during the document capture process, a Teamsite
user
categorizes documents by specifying the documents' metadata attributes
using
Teamsite templates. Once the documents are captured, the Interwoven
OpenDeploy
workflow mechanism is used to publish the content to the WLCS database.
Unlike Interwoven Teamsite, Documentum products manage the metadata and
documents in their own repositories. Thus, with this integration, WLCS
queries
the Documentum system at runtime via a specialized JDBC driver supplied
by
Documentum. Once the Documentum user captures a document and tags it
with
metadata attributes, the document may be immediately available to WLCS
(depending on administrative options in Documentum, such as whether
staging is
involved).
Please contact your sales person for a more detailed overview of what
these two
products do and how they interface to WLPS.
Cindy Eldenburg
Prashanth A wrote:
Can anyone explain to me clearly what does Weblogic mean when it says it
integrated with Interwoven and Documentum. Is there any difference in the
way it interacts with Interwoven as compared to Documentum. As in a run-time
interaction with Documentum whereas a static integration with InterwovenPrashanth,
The are a lot of differences in what the Documentum does as compared to
Interwoven Teamsite. Comparing these items is like comparing apples and
oranges.
Normally in Teamsite, during the document capture process, a Teamsite
user
categorizes documents by specifying the documents' metadata attributes
using
Teamsite templates. Once the documents are captured, the Interwoven
OpenDeploy
workflow mechanism is used to publish the content to the WLCS database.
Unlike Interwoven Teamsite, Documentum products manage the metadata and
documents in their own repositories. Thus, with this integration, WLCS
queries
the Documentum system at runtime via a specialized JDBC driver supplied
by
Documentum. Once the Documentum user captures a document and tags it
with
metadata attributes, the document may be immediately available to WLCS
(depending on administrative options in Documentum, such as whether
staging is
involved).
Please contact your sales person for a more detailed overview of what
these two
products do and how they interface to WLPS.
Cindy Eldenburg
Prashanth A wrote:
Can anyone explain to me clearly what does Weblogic mean when it says it
integrated with Interwoven and Documentum. Is there any difference in the
way it interacts with Interwoven as compared to Documentum. As in a run-time
interaction with Documentum whereas a static integration with Interwoven -
Enterprise Portal integration with E-Sourcing Portal
Hi,
Has anyone done Enterprise Portal integration with E-Sourcing Portal.How can we use the E-Sourcing portal url in Enterprise Portal?
Thanks,
RajaniHello Rajani,
For Connecting web based Application we have to use AppIntergator Application.
Please go thorugh the blog and implement the same thing its many connect to your java portal.
blog is Integrating your Web Front-ends into the SAP Enterprise Portal using the Application Integrator
Please go through the below blog where its define how to pass user and password it the url iview.
SP12/SP20: Setting URL Dynamically in URL iView
Thanks
Chittya Bej
Edited by: Chittya Bej on Apr 5, 2010 11:31 AM
Edited by: Chittya Bej on Apr 5, 2010 11:33 AM -
Weblogic portal Integration with UCM by weblogic virtual repository
Anyone has experience with Weblogic portal Integration with UCM by weblogic virtual repository? Thanks.
Since only folders_g can be used for integrating with Webcenter Spaces/Portal we are not sure of what our strategy should be. Is there plan to use framework folders with Webenter in the future?Certainly there are. Unfortunately, no exact date/release has been communicated so far. If you need a quick implementation (following few next months) I'm afraid you will have to go with folder_g
-
Portal Integration with JAVA ?
Hello All,
I've been working in the Portal for the past 1 Year.
The work which I've done is :
1. Creation of BSP's in SAP
2. Create iViews in Portal accessing these BSP Applications.( BSP , IAC, URL,BW etc )
3. Create Roles.
Now I'm moved to one more Project which does the Portal Integration with JAVA.
Can any one tell me what is it and how it can be done ?
Regards,
Deepu.KHi Deepu
You can achieve the same,please visit the following links:-
http://help.sap.com/saphelp_nw04s/helpdata/en/d8/6ee03fc2269615e10000000a155106/frameset.htm
http://help.sap.com/saphelp_nw04s/helpdata/en/d8/6ee03fc2269615e10000000a155106/frameset.htm
https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/771fa290-0201-0010-3d93-865e66cc6d7e
Regards
Navneet
Please revert incase of doubt.
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