Portal not accessable via browser as inside sapmmc - http provider is red
Hi Experts,
I am very new to NW admin side and currently my client is facing an issue while accessing portal via browser.
Problem: Some times suddently when users try to access production portal it takes a lot of time to open up and in most cases it doesn' t get opened up at all. To check what' s wrong with the portal i access sapmmc and inside their i find under current status -> ... -> services -> http provider -> total requests in red status with a description as avg request - response time last reported value above threshold limit. It will be the same case under open alerts too.
My server configuration is:
SAP-JEE = 7.0SP14
OS = Windows 2003 (X86) 5.2
Server Version = 1.4.2_17-bo6
Kernel Version = 7.00 patch level 109886.44
Server = 32 bit
RAM = 16.00GB
Processor = Intel(R) Xeon(R) CPU E5450 @3.00GHZ (8CPUs)
Heap Size: 1024 MB
Approximate number of users = 500 - 600
Currently to solve the issue, we give a reboot to server. But with the progress in time the frequency is getting increased drastically (approx once in 2- 3 days).
Any pointers on how to solve this issue will be greatly appreciated.
Thanks In Advance,
Vipin.
Hi all,
Thanks for your valuable inputs!
Now the issue seems to end up by raising an OSS notes with SAP and i have been given responsibility to prepare a doc that needs to be submited to SAP.
I have already got the screenshots from SAPMMC on it' s status and all, but also requires log information specific to the reason behind this behaviour. Can i know where the log information specific to such issues gets logged and all the necessary information that i need to document to raise an OSS.
Inputs with be of great help and will be highly appreciated.
Thanks In Advance,
Vipin.
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