Portal runtime error in EP7 SP 11

Hi,
I am getting the following error.
<b>Portal Runtime Error
An exception occurred while processing a request for :
iView : pcd:portal_content/com.t.Preeti/hoverdesktop/frameworkPages/com.sap.portal.hoverpage/hovermenu
Component Name : hovermenuframe.HoverTLN
The exception was logged. Inform your system administrator..
Exception id: 10:08_28/08/07_0015_203196350
See the details for the exception ID in the log file</b>
I tried using nwa but I could not get the search criteria to be entered for this .I tried using date ,time. but not possible to find it. What does this signify 0015_203196350 ??
Can I search in nwa with exception id ? IF so,Please tell me how?
Also after adding javadeveloper role how  can i c heck logs from portal itself.
I dont have access to server to check the log files there..
Is there any other way to check logs?
Thanks ,
Preeti

Hi,
Well please check that if your server has logviewer installed, if yes then follow these steps -->
Add the reference in the provider.xml of tc.monitoring.logviewer:
To do this you have to:
1. Stop the SAP Webas Engine
2. Start the "expert tool" i.e. offlinecfgeditor under
<sapwebas_home>/<instance>/JC<nn>/j2ee/configtool
3. Navigate to
cluster_data/<server>|<dispatcher>/cfg/services/tc.monitoring.logviewer-provider.xml
for both dispatcher and server nodes
4. switch to edit mode and add the following reference inside the xml, inside the "references" tags:
   <reference type="library" strength="hard">
        tc~ni
  </reference>
5. Repeat for both dispatcher and server nodes
6. Restart the SAP Webas Engine
And if logviewer isnt installed on server then please follow this -->
Use the download center on the SAP Service Marketplace:
SAP Service Marketplace service.sap.com
Support Packages and Patches -> Additional Components ->
SAP JAVA LOG VIEWER
Also do the configuration :
Logviewer_use_NI=true
Logviewer_NI_port=26000
The standard port is: 26000
For more details please folow these SAP NOTES 721854 & 812776.
Hope this helps,
Regards,
Ameya

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    Kind Regards,
    Hemanth
    SAP AGS

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