Portal runtime error in Subscription Link

Question

Hi ,
   I have subscription service running on
our portal and notification mails are sent
properly ,but there is a problem in the email
links sent for subscibed document or folder.
The link shown in the mail is as below
<b>/irj/servlet/prt/portal/prtroot
/com.sapkm.cm.navigation/room_extensions
/cm_stores/documents/workspaces
/31fa121c-5bcd-2810-cda8-87debce7ff66
/Data%2520and%2520output%2520examples</b>
Everything seems to be fine,but we are getting
portal runtime error when we click on the
link because of the dot missing after the sap
and before the km in the link.
The portal runtime error is as below
<b>An exception occurred while processing a
request for :
iView : N/A
Component Name : N/A
iView not found: com.sapkm.cm.navigation.
Exception id: 12:30_31/10/06_0003_6829250
See the details for the exception ID in the log file</b>
There is no field for subscription in the
URL Generator service.Where is the link
generated in the subscription mail? Please
help me out .
Regards
Vineeth

Answer 1

Hi Vineeth,
First, on what SP level are you?
Then, I at least would expect that the links to documents (com.sap.km.cm.docs) or folders (com.sap.km.cm.navigation) also within the subscription service are generated by using the URLGenerator. This has nothing to do with subscription...
So please double check the entries within the URLGenerator config if there is some entry like the one you are observing.
If this is not the case, one could investigate this further if one knows the SP level (in that case, it obviously would be a bug which probably only exists on a certain SP level).
Hope it helps
Detlev