Portal Runtime Error --- Portal content is not opening

Hello Experts,
While logging to the system we are getting this message
Portal Runtime Error
An exception occurred while processing a request for :
iView : pcd:portal_content/every_user/general/defaultDesktop/frameworkPages/frameworkpage/com.sap.portal.toolAreaiView
Component Name : com.sap.portal.navigation.toolarea.default
The exception was logged. Inform your system administrator..
Exception id: 10:13_02/04/09_0039_12182150
See the details for the exception ID in the log file
How to resolve the issue ??
Moreover we are unable to drill down the portal content in portal content page. It is in "loading " status for long time. Is there any problem.
Regards,
Partha

Hi Sandeep
" You have to log in as an Administrator when using the NOTE referred in the previous post "
--> Yes, I am logged as Administrator user
"I hope you are using your FQDN instead of IP address"
--> Yes i am using FQDN
1. When was the last time you portal was working fine?
--> Till yesterday , today morning while checking the day to day activity I found the issue
2. What changes have you done?
--> We didn't change anything in production portal, it is a satnd alone JAVA stack but we have made some some changes in backend R3 system which is a diffrent system on different server
FYI ---> We are facing the problem with portal content not expanding for quite a long time.
3. Which portal version and which sp level are you on?
--> EP 7.0 and SP11
4. Which browser are you using for your portal?
--> IE 6.X
Thanks for your help.
Thanks and regards,
Partha

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