Portal Runtime Error when a page is idle for 2 min or more...

Hi SDN Community,
I have an issue when I'm executing an EP Application... If I'm using the application without stop there is not problem... But, the error occurs when I leave the page idle for 2 minutes aprox.
This is what the Portal Log registers:
Exception ID:02:49_05/01/06_0052
com.sapportals.portal.prt.component.PortalComponentException: Error in service call of Portal Component
Component : com.cantv.was.seccorp.CreateRequest.default
Component class : CreateRequest
User : P00109659
     at com.sapportals.portal.prt.core.PortalRequestManager.handlePortalComponentException(PortalRequestManager.java:853)
     at com.sapportals.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:311)
     at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:138)
     at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:191)
     at com.sapportals.portal.prt.component.PortalComponentResponse.include(PortalComponentResponse.java:217)
     at com.sapportals.portal.prt.pom.PortalNode.service(PortalNode.java:601)
     at com.sapportals.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:301)
     at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:138)
     at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:191)
     at com.sapportals.portal.prt.core.PortalRequestManager.runRequestCycle(PortalRequestManager.java:670)
     at com.sapportals.portal.prt.connection.ServletConnection.handleRequest(ServletConnection.java:229)
     at com.sapportals.portal.prt.dispatcher.Dispatcher$doService.run(Dispatcher.java:555)
     at java.security.AccessController.doPrivileged(Native Method)
     at com.sapportals.portal.prt.dispatcher.Dispatcher.service(Dispatcher.java:415)
     at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
     at com.inqmy.services.servlets_jsp.server.InvokerServlet.service(InvokerServlet.java:126)
     at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
     at com.inqmy.services.servlets_jsp.server.RunServlet.runSerlvet(RunServlet.java:149)
     at com.inqmy.services.servlets_jsp.server.ServletsAndJspImpl.startServlet(ServletsAndJspImpl.java:833)
     at com.inqmy.services.httpserver.server.RequestAnalizer.checkFilename(RequestAnalizer.java:672)
     at com.inqmy.services.httpserver.server.RequestAnalizer.handle(RequestAnalizer.java:314)
     at com.inqmy.services.httpserver.server.Response.handle(Response.java:173)
     at com.inqmy.services.httpserver.server.HttpServerFrame.request(HttpServerFrame.java:1288)
     at com.inqmy.core.service.context.container.session.ApplicationSessionMessageListener.process(ApplicationSessionMessageListener.java:36)
     at com.inqmy.core.cluster.impl5.ParserRunner.run(ParserRunner.java:55)
     at com.inqmy.core.thread.impl0.ActionObject.run(ActionObject.java:46)
     at java.security.AccessController.doPrivileged(Native Method)
     at com.inqmy.core.thread.impl0.SingleThread.run(SingleThread.java:148)
Caused by: com.sapportals.portal.prt.component.PortalComponentException: Exception during PageProcessorComponent.doContent()
     at com.sapportals.portal.htmlb.page.PageProcessorComponent.doContent(PageProcessorComponent.java:139)
     at com.sapportals.portal.prt.component.AbstractPortalComponent.serviceDeprecated(AbstractPortalComponent.java:209)
     at com.sapportals.portal.prt.component.AbstractPortalComponent.service(AbstractPortalComponent.java:114)
     at com.sapportals.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:301)
     at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:138)
     at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:191)
     at com.sapportals.portal.prt.component.PortalComponentResponse.include(PortalComponentResponse.java:217)
     at com.sapportals.portal.prt.pom.PortalNode.service(PortalNode.java:601)
     at com.sapportals.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:301)
     at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:138)
     at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:191)
     at com.sapportals.portal.prt.core.PortalRequestManager.runRequestCycle(PortalRequestManager.java:670)
     at com.sapportals.portal.prt.connection.ServletConnection.handleRequest(ServletConnection.java:229)
     at com.sapportals.portal.prt.dispatcher.Dispatcher$doService.run(Dispatcher.java:555)
     at java.security.AccessController.doPrivileged(Native Method)
     at com.sapportals.portal.prt.dispatcher.Dispatcher.service(Dispatcher.java:415)
     at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
     at com.inqmy.services.servlets_jsp.server.InvokerServlet.service(InvokerServlet.java:126)
     at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
     at com.inqmy.services.servlets_jsp.server.RunServlet.runSerlvet(RunServlet.java:149)
     at com.inqmy.services.servlets_jsp.server.ServletsAndJspImpl.startServlet(ServletsAndJspImpl.java:833)
     at com.inqmy.services.httpserver.server.RequestAnalizer.checkFilename(RequestAnalizer.java:672)
     at com.inqmy.services.httpserver.server.RequestAnalizer.handle(RequestAnalizer.java:314)
     at com.inqmy.services.httpserver.server.Response.handle(Response.java:173)
     at com.inqmy.services.httpserver.server.HttpServerFrame.request(HttpServerFrame.java:1288)
     at com.inqmy.core.service.context.container.session.ApplicationSessionMessageListener.process(ApplicationSessionMessageListener.java:36)
     at com.inqmy.core.cluster.impl5.ParserRunner.run(ParserRunner.java:55)
     at com.inqmy.core.thread.impl0.ActionObject.run(ActionObject.java:46)
     at java.security.AccessController.doPrivileged(Native Method)
     at com.inqmy.core.thread.impl0.SingleThread.run(SingleThread.java:148)
Caused by: java.lang.reflect.InvocationTargetException: java.lang.NullPointerException
     at com.cantv.was.formgenerator.dao.impl.ViewDAOHtmlbImpl.fillForm(ViewDAOHtmlbImpl.java:396)
     at com.cantv.was.formgenerator.dao.impl.ViewDAOHtmlbImpl.fillFormForUser(ViewDAOHtmlbImpl.java:41)
     at CreateRequest$CreateRequestDynPage.submitRequestCreate(CreateRequest.java:118)
     at java.lang.reflect.Method.invoke(Native Method)
     at com.sapportals.htmlb.page.DynPage.doProcessCurrentEvent(DynPage.java:172)
     at com.sapportals.htmlb.page.PageProcessor.handleRequest(PageProcessor.java:101)
     at com.sapportals.portal.htmlb.page.PageProcessorComponent.doContent(PageProcessorComponent.java:135)
     at com.sapportals.portal.prt.component.AbstractPortalComponent.serviceDeprecated(AbstractPortalComponent.java:209)
     at com.sapportals.portal.prt.component.AbstractPortalComponent.service(AbstractPortalComponent.java:114)
     at com.sapportals.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:301)
     at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:138)
     at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:191)
     at com.sapportals.portal.prt.component.PortalComponentResponse.include(PortalComponentResponse.java:217)
     at com.sapportals.portal.prt.pom.PortalNode.service(PortalNode.java:601)
     at com.sapportals.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:301)
     at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:138)
     at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:191)
     at com.sapportals.portal.prt.core.PortalRequestManager.runRequestCycle(PortalRequestManager.java:670)
     at com.sapportals.portal.prt.connection.ServletConnection.handleRequest(ServletConnection.java:229)
     at com.sapportals.portal.prt.dispatcher.Dispatcher$doService.run(Dispatcher.java:555)
     at java.security.AccessController.doPrivileged(Native Method)
     at com.sapportals.portal.prt.dispatcher.Dispatcher.service(Dispatcher.java:415)
     at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
     at com.inqmy.services.servlets_jsp.server.InvokerServlet.service(InvokerServlet.java:126)
     at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
     at com.inqmy.services.servlets_jsp.server.RunServlet.runSerlvet(RunServlet.java:149)
     at com.inqmy.services.servlets_jsp.server.ServletsAndJspImpl.startServlet(ServletsAndJspImpl.java:833)
     at com.inqmy.services.httpserver.server.RequestAnalizer.checkFilename(RequestAnalizer.java:672)
     at com.inqmy.services.httpserver.server.RequestAnalizer.handle(RequestAnalizer.java:314)
     at com.inqmy.services.httpserver.server.Response.handle(Response.java:173)
     at com.inqmy.services.httpserver.server.HttpServerFrame.request(HttpServerFrame.java:1288)
     at com.inqmy.core.service.context.container.session.ApplicationSessionMessageListener.process(ApplicationSessionMessageListener.java:36)
     at com.inqmy.core.cluster.impl5.ParserRunner.run(ParserRunner.java:55)
     at com.inqmy.core.thread.impl0.ActionObject.run(ActionObject.java:46)
     at java.security.AccessController.doPrivileged(Native Method)
     at com.inqmy.core.thread.impl0.SingleThread.run(SingleThread.java:148)
[email protected]4 #
If anyone has any idea of what could be happening please tell me... Will be truly appreciated.
Best Regards,
Jose Flores

Ho Jose,
first, welcome on SDN!
About your question:
Check out your own code...
<i>Caused by: java.lang.reflect.InvocationTargetException: java.lang.NullPointerException
at com.cantv.was.formgenerator.dao.impl.ViewDAOHtmlbImpl.fillForm(ViewDAOHtmlbImpl.java:396)</i>
You should be able to clarify which object is in fact null and leads to this error. Once you found out that, you will have to care about the reason why it got null... Maybe you retrieve something from a "storage" which gets cleared like a cache or something similar.
Hope it helps
Detlev
PS: Please consider rewarding points for helpful answers on SDN. Thanks in advance!

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         at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:136)
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    Mao

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  • Portal runtime error when trying to create new Iviews in EP

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    SAP_BASIS     700     0013     SAPKB70013
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    Edited by: Don P. on Jun 29, 2009 5:06 PM

    Never mind! I solved it myself.

  • Portal Runtime Error when creating a new iView

    Hi, all.
      Our env is like the following.
      EP 2004s(7.0) SPS07
      From the Content Administration, when we try to create new iView, we
    sometimes(these days frequently!) got the following error.
    Portal Runtime Error
    An exception occurred while processing a request for :
    iView : N/A
    Component Name : N/A
    The exception was logged. Inform your system administrator..
    Exception id: 09:51_16/05/06_0062_9690550
    See the details for the exception ID in the log file
    And the detail in the defaultTrace.trc says like the following.
    Exception ID:09:51_16/05/06_0062_9690550
    [EXCEPTION]
    com.sapportals.portal.prt.runtime.PortalRuntimeException: PortalRuntimeException
         at com.sapportals.portal.prt.core.PortalRequestManager.handleRequestException(PortalRequestManager.java:921)
         at com.sapportals.portal.prt.core.PortalRequestManager.runRequestCycle(PortalRequestManager.java:803)
         at com.sapportals.portal.prt.connection.ServletConnection.handleRequest(ServletConnection.java:240)
         at com.sapportals.portal.prt.dispatcher.Dispatcher$doService.run(Dispatcher.java:522)
         at java.security.AccessController.doPrivileged(Native Method)
         at com.sapportals.portal.prt.dispatcher.Dispatcher.service(Dispatcher.java:405)
         at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
         at com.sap.engine.services.servlets_jsp.server.servlet.InvokerServlet.service(InvokerServlet.java:156)
         at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
         at com.sap.engine.services.servlets_jsp.server.runtime.RequestDispatcherImpl.doWork(RequestDispatcherImpl.java:316)
         at com.sap.engine.services.servlets_jsp.server.runtime.RequestDispatcherImpl.forward(RequestDispatcherImpl.java:372)
         at com.sapportals.appdesigner.appdesignerfw.TabContentComponent.doOnNodeReady(TabContentComponent.java:110)
         at com.sapportals.portal.prt.component.AbstractPortalComponent.handleEvent(AbstractPortalComponent.java:388)
         at com.sapportals.portal.prt.pom.ComponentNode.handleEvent(ComponentNode.java:252)
         at com.sapportals.portal.prt.pom.PortalNode.fireEventOnNode(PortalNode.java:369)
         at com.sapportals.portal.prt.pom.AbstractNode.addChildNode(AbstractNode.java:340)
         at com.sapportals.portal.prt.core.PortalRequestManager.runRequestCycle(PortalRequestManager.java:642)
         at com.sapportals.portal.prt.connection.ServletConnection.handleRequest(ServletConnection.java:240)
         at com.sapportals.portal.prt.dispatcher.Dispatcher$doService.run(Dispatcher.java:522)
         at java.security.AccessController.doPrivileged(Native Method)
         at com.sapportals.portal.prt.dispatcher.Dispatcher.service(Dispatcher.java:405)
         at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
         at com.sap.engine.services.servlets_jsp.server.servlet.InvokerServlet.service(InvokerServlet.java:156)
         at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
         at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:390)
         at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:264)
         at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:347)
    Does anyone have any idea or advice?
    Best Regards.

    Sejoon,
    Does this happen for only specific users? Or is it global and apparent for all users?
    Regards,
    James

  • Portal runtime error, custom logon page HElpp

    Hi,
    I'm new to EP, please kindly help me to solve my problem
    I've read so many topic about this, but I still can't understand what I'm supposed to do.
    I want to change umHelpPage, so I download by using system administration -> support -> support desk -> portal runtime -> browse deployment -> root -> web-inf -> portal ->portalapps -> com.sap.runtime.logon
    Then, download and I make certain changes in UmHelpPage, directly in winzip,without extract it. Save, and then change .zip to .par, by using system administration -> support -> support desk -> portal runtime -> administratioin console -> upload -> com.sap.runtime.logon.par
    At first, after I upload the com.sap.runtime.logon, all of my jsp files are missing. And then I'm facing the following error :
    Portal Runtime Error
    An exception occurred while processing a request for :
    iView : N/A
    Component Name : N/A
    The exception was logged. Inform your system administrator..
    See the details for the exception ID in the log file
    Previously, I have backed up my com.sap.runtime.login.par in my local. After several times trying to upload , my jsp files still missing. Then, I tried to copied them manually one by one, from my original backup to folder /irj/root/web-inf/portal/portalapps using unix. But, the error still exists.
    I also download .bak one in the pcd directory and renamed in .par and upload it again, but it doesn't make any changes.
    I've also checked the .jar files. In my lib folder I have 2 files :
    - com.sap.runtime.logon.logon_api.jar
    - umelogonbase.jar
    but i don't have the com.sap.runtime.logon.logon_core.jar one. Is the file also important ? if so, in which directory I can have it?
    Please tell me, what I have to do ?
    I have original back up in my local, and seems like I accidentaly erase the original one in the portal.

    Hi Desiana,
    I think you are missing something in your portalapp.xml
    See the sample..
    <components>
        <component name="DeploymentChecker">
          <component-config>
            <property name="ClassName" value="com.shell.ep.sapportals.epone.adminviews.page.DeploymentChecker"/>
          </component-config>
          <component-profile>
            <property name="tagLib.inheritance" value="final"/>
            <property name="tagLib.value" value="/SERVICE/htmlb/taglib/htmlb.tld"/>
            <property name="tagLib" value="/SERVICE/htmlb/taglib/htmlb.tld"/>
                                      </component-profile>
        </component>
      </components>
    Regards,
    [email protected]

  • Portal Runtime error when modifying: com.sap.portal.runtime.logon.par

    Hello,
    We need some help because we get 'Portal Runtime error: iView: N/A Component Name:N/A' error when trying to access portal logon screen.
    This is what we've done:
    We've modified com.sap.portal.runtime.logon.par file and we've uploaded it but it doesn't work. Because of the error, we've overwritten this file with the original one but now it's imposible to access portal.
    The situation it seems to be like before the modification of the .par file but we get the same error and can't access portal.
    Please, do you know what could be the problem?
    Thanks in advance

    Hi Belen,
    Here are the steps you would need to take
    1. import the original par file into the NWDS and name the project as  
        com.sap.portal.runtime.logon
    2. Make sure the project name is com.sap.portal.runtime.logon
    3. use winzip/winrar to extract the com.sap.portal.runtime.logon.par file in
        a local directory
    4.Under the lib you would find two jar files copy them and paste them in your project
       under dist>PORTAL-INF>lib directory
    5.move the files cert....till umResetPass....jsp into the  PORTAL-INF directory
    6. export the par to the server in question
    7. restart your server
    This should solve your problem..
    Thanks,
    Gokul

  • Portal Runtime Error when operating "Portal Content"

    Hi there,
    these days, I installed a NW710 in our team server, and try to configure its UWL to one backend system. Therefore I need to create a new system entry from "System Administration->System Configuration->Portal Content->New->System(from template)".
    After a few test, I found I can't do these operations: "add folder", "open properties", "open permissions", "new system", I got following runtime error when I clicked them:
    If anybody encounter the similar issue? great appreciate your clues!
    <b>Portal Runtime Error</b>
    An exception occurred while processing a request for :
    iView : N/A
    Component Name : N/A
    The object found is not an IView: pcd:portal_content/administrator/super_admin/super_admin_role/com.sap.portal.content_administration/com.sap.portal.content_admin_ws/com.sap.portal.wd_portal_content/com.sap.portal.admin.studio.configuration/actions/new/com.sap.portal.action.newFolder/com.sap.portal.WDfolderWizard.
    Exception id: 02:22_30/05/07_0030_708183150
    See the details for the exception ID in the log file
    <b>Detail Trace:</b>
    Exception ID:01:32_30/05/07_0014_708183150
    [EXCEPTION]
    com.sapportals.portal.prt.runtime.PortalRuntimeException: The object found is not an IView: pcd:portal_content/administrator/super_admin/super_admin_role/com.sap.portal.system_administration/com.sap.portal.system_admin_ws/com.sap.portal.system_configuration/com.sap.portal.admin_studio_system_landscape/com.sap.portal.admin.studio.configuration/actions/new/com.sap.portal.action.newFolder/com.sap.portal.WDfolderWizard
    at com.sap.portal.prt.core.PortalJNDIHelper.getPropertyContentProvider(PortalJNDIHelper.java:101)
    at com.sap.portal.prt.component.PortalComponentContextFactory.createPortalComponentContext(PortalComponentContextFactory.java:159)
    at com.sap.portal.prt.component.PortalComponentContextFactory.getPortalComponentContext(PortalComponentContextFactory.java:82)
    at com.sap.portal.prt.core.PortalRequestManager.runRequestCycle(PortalRequestManager.java:513)
    at com.sapportals.portal.prt.connection.ServletConnection.handleRequest(ServletConnection.java:194)
    at com.sap.portal.prt.dispatcher.DispatcherServlet.service(DispatcherServlet.java:122)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
    at com.sap.engine.services.servlets_jsp.server.Invokable.invoke(Invokable.java:59)
    at com.sap.engine.services.servlets_jsp.server.Invokable.invoke(Invokable.java:31)
    at com.sap.engine.services.servlets_jsp.server.servlet.InvokerServlet.service(InvokerServlet.java:145)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
    at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.runServlet(FilterChainImpl.java:163)
    at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.doFilter(FilterChainImpl.java:82)
    at com.sap.portal.http.EnrichNavRequestFilter.doFilter(EnrichNavRequestFilter.java:49)
    at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.doFilter(FilterChainImpl.java:74)
    at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:417)
    at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:280)
    at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:393)
    at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:382)
    at com.sap.engine.services.servlets_jsp.filters.ServletSelector.process(ServletSelector.java:85)
    at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:71)
    at com.sap.engine.services.servlets_jsp.filters.ApplicationSelector.process(ApplicationSelector.java:160)
    at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:71)
    at com.sap.engine.services.httpserver.filters.WebContainerInvoker.process(WebContainerInvoker.java:66)
    at com.sap.engine.services.httpserver.chain.HostFilter.process(HostFilter.java:9)
    at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:71)
    at com.sap.engine.services.httpserver.filters.ResponseLogWriter.process(ResponseLogWriter.java:60)
    at com.sap.engine.services.httpserver.chain.HostFilter.process(HostFilter.java:9)
    at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:71)
    at com.sap.engine.services.httpserver.filters.DefineHostFilter.process(DefineHostFilter.java:27)
    at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)
    at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:71)
    at com.sap.engine.services.httpserver.filters.MonitoringFilter.process(MonitoringFilter.java:29)
    at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)
    at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:71)
    at com.sap.engine.services.httpserver.server.Processor.chainedRequest(Processor.java:304)
    at com.sap.engine.services.httpserver.server.Processor$FCAProcessorThread.run(Processor.java:215)
    at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37)
    at java.security.AccessController.doPrivileged(Native Method)
    at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:137)
    at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:229)

    Hi,
       Were u able to do the operations before the UWL configuration? There is possibility that it would have been caused because of improper configurations also.
    Regards,
    Vijai

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