Portege M400 keeps freezing

I recenlty purchased a Portege M400 and this completely freezes and requires a hard reboot at least once a day - any ideas on how to fix this?

Hi Michael,
I had the same problem.
You should first make sure that your system is accepted by the machine as working properly:
- check the device manager for faulty drivers.
- fully update Windows.
- run a scandisk at startup.
- run a full virus and spyware/malware check.
- run a full defragmentation.
Once you've done all that, check your BIOS version. The current BIOS is version 1.5. The one installed on your machine (if preinstalled) should be 1.4.
If you have version 1.4, go to the update page for your model, download the Windows based BIOS upgrade and unzip it to a convenient location.
VERY IMPORTANT: make sure your computer is in boot mode (and not in resume mode) and that all security software has been disabled before proceeding with the upgrade. You should also temporarily disable the screen saver and disconnect from the internet (to make sure that no other automatic update is running in the background).
When you are satisfied that your computer is completely idle, double click on the exe file and do not touch anything until the machine has performed a full reboot.
There are other updates available on the site, but proceed with caution and only update a driver (ie display driver) if you are unsatisfied with it. If the machine is working fine after the BIOS upgrade, I suggest leaving it as it is.
Good luck.

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      40 mach_msg_trap + 10 (libsystem_kernel.dylib) [0x7fff9041e686]
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      Thread 0x1e247    priority <multiple> cpu time   0.002s
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    Path:            /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
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    UID:             501
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    UID:             501
    Task size:       331 pages (-19)
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    Path:            /usr/sbin/aosnotifyd
    Architecture:    x86_64
    Parent:          launchd [1]
    UID:             0
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            40 +[NSURLConnection(Loader) _resourceLoadLoop:] + 356 (Foundation) [0x7fff8bcc2b66]
              40 CFRunLoopRunSpecific + 290 (CoreFoundation) [0x7fff963870e2]
                40 __CFRunLoopRun + 1078 (CoreFoundation) [0x7fff96387916]
                  40 __CFRunLoopServiceMachPort + 195 (CoreFoundation) [0x7fff96382233]
                    40 mach_msg_trap + 10 (libsystem_kernel.dylib) [0x7fff9041e686]
                     *40 ipc_mqueue_receive_continue + 0 (mach_kernel) [0xffffff8000213030]
      Thread 0x5af      priority 31       
      40 __select + 10 (libsystem_kernel.dylib) [0x7fff90420322]
       *40 ??? (mach_kernel + 3576624) [0xffffff8000569330]
      Thread 0x1e90b    priority 33       
      38 start_wqthread + 13 (libsystem_c.dylib) [0x7fff900ff1d1]
        38 _pthread_wqthread + 412 (libsystem_c.dylib) [0x7fff90114d13]
          38 __workq_kernreturn + 10 (libsystem_kernel.dylib) [0x7fff904206d6]
           *38 ??? (mach_kernel + 3906688) [0xffffff80005b9c80]
      Thread 0x1e90e    priority 33       
      38 start_wqthread + 13 (libsystem_c.dylib) [0x7fff900ff1d1]
        38 _pthread_wqthread + 412 (libsystem_c.dylib) [0x7fff90114d13]
          38 __workq_kernreturn + 10 (libsystem_kernel.dylib) [0x7fff904206d6]
           *38 ??? (mach_kernel + 3906688) [0xffffff80005b9c80]
      Thread 0x1e90f    priority 33       
      38 start_wqthread + 13 (libsystem_c.dylib) [0x7fff900ff1d1]
        38 _pthread_wqthread + 412 (libsystem_c.dylib) [0x7fff90114d13]
          38 __workq_kernreturn + 10 (libsystem_kernel.dylib) [0x7fff904206d6]
           *38 ??? (mach_kernel + 3906688) [0xffffff80005b9c80]
      Thread 0x1e835    priority 33       
      1 start_wqthread + 13 (libsystem_c.dylib) [0x7fff900ff1d1]
        1 _pthread_wqthread + 412 (libsystem_c.dylib) [0x7fff90114d13]
          1 __workq_kernreturn + 10 (libsystem_kernel.dylib) [0x7fff904206d6]
           *1 ??? (mach_kernel + 3906688) [0xffffff80005b9c80]
      Binary Images:
             0x1041dc000 -        0x104224fff  aosnotifyd <A3543B5E-3291-3025-A09C-1B7087B1A9EA> /usr/sbin/aosnotifyd
          0x7fff8bc8b000 -     0x7fff8bfe8ff7  com.apple.Foundation 6.8 (945.16) <89BD68FD-72C8-35C1-94C6-3A07F097C50D> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
          0x7fff8eb59000 -     0x7fff8eb6eff7  libdispatch.dylib <D26996BF-FC57-39EB-8829-F63585561E09> /usr/lib/system/libdispatch.dylib
          0x7fff8f381000 -     0x7fff8f384ff7  libdyld.dylib <F59367C9-C110-382B-A695-9035A6DD387E> /usr/lib/system/libdyld.dylib
          0x7fff900fe000 -     0x7fff901caff7  libsystem_c.dylib <4C9EB006-FE1F-3F8F-8074-DFD94CF2CE7B> /usr/lib/system/libsystem_c.dylib
          0x7fff9040e000 -     0x7fff90429ff7  libsystem_kernel.dylib <5A961E2A-CFB8-362B-BC43-122704AEB047> /usr/lib/system/libsystem_kernel.dylib
          0x7fff96352000 -     0x7fff9653cff7  com.apple.CoreFoundation 6.8 (744.18) <A60C3C9B-3764-3291-844C-C487ACF77C2C> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
    *0xffffff8000200000 - 0xffffff8000734d7c  mach_kernel <3EB7D8A7-C2D3-32EC-80F4-AB37D61492C6> /mach_kernel
    Process:         appleeventsd [65]
    Path:            /System/Library/CoreServices/appleeventsd
    Architecture:    x86_64
    Parent:          launchd [1]
    UID:             71
    Sudden Term:     Dirty (allows idle exit)
    Task size:       350 pages
      Thread 0x28e      DispatchQueue 2          priority 33       
      40 _dispatch_mgr_thread + 54 (libdispatch.dylib) [0x7fff8eb5d9ee]
        40 kevent + 10 (libsystem_kernel.dylib) [0x7fff90420d16]
         *40 ??? (mach_kernel + 3467664) [0xffffff800054e990]
      Thread 0x28f      priority 31       
      40 __sigsuspend_nocancel + 10 (libsystem_kernel.dylib) [0x7fff90420566]
       *40 ??? (mach_kernel + 3576624) [0xffffff8000569330]
      Binary Images:
             0x107505000 -        0x107505fff  appleeventsd <33899092-67A8-3A39-A63C-27BAC6C22174> /System/Library/CoreServices/appleeventsd
          0x7fff8eb59000 -     0x7fff8eb6eff7  libdispatch.dylib <D26996BF-FC57-39EB-8829-F63585561E09> /usr/lib/system/libdispatch.dylib
          0x7fff9040e000 -     0x7fff90429ff7  libsystem_kernel.dylib <5A961E2A-CFB8-362B-BC43-122704AEB047> /usr/lib/system/libsystem_kernel.dylib
    *0xffffff8000200000 - 0xffffff8000734d7c  mach_kernel <3EB7D8A7-C2D3-32EC-80F4-AB37D61492C6> /mach_kernel
    Process:         AppleIDAuthAgent [656]
    Path:            /System/Library/CoreServices/AppleIDAuthAgent
    Architecture:    x86_64
    Parent:          launchd [248]
    UID:             501
    Sudden Term:     Clean (allows idle exit)
    Task size:       985 pages (-10)
    CPU Time:        0.022s
      Thread 0x35b6     DispatchQueue 2          priority 33       
      40 _dispatch_mgr_thread + 54 (libdispatch.dylib) [0x7fff8eb5d9ee]
        40 kevent + 10 (libsystem_kernel.dylib) [0x7fff90420d16]
         *40 ??? (mach_kernel + 3467664) [0xffffff800054e990]
      Thread 0x35b8     priority 31       
      40 __sigsuspend_nocancel + 10 (libsystem_kernel.dylib) [0x7fff90420566]
       *40 ??? (mach_kernel + 3576624) [0xffffff8000569330]
      Thread 0x379f     priority 63       
      40 thread_start + 13 (libsystem_c.dylib) [0x7fff900ff1e1]
        40 _pthread_start + 327 (libsystem_c.dylib) [0x7fff901127a2]
          40 __NSThread__main__ + 1345 (Foundation) [0x7fff8bd20cd2]
            40 +[NSURLConnection(Loader) _resourceLoadLoop:] + 356 (Foundation) [0x7fff8bcc2b66]
              40 CFRunLoopRunSpecific + 290 (CoreFoundation) [0x7fff963870e2]
                40 __CFRunLoopRun + 1078 (CoreFoundation) [0x7fff96387916]
                  40 __CFRunLoopServiceMachPort + 195 (CoreFoundation) [0x7fff96382233]
                    40 mach_msg_trap + 10 (libsystem_kernel.dylib) [0x7fff9041e686]
                     *40 ipc_mqueue_receive_continue + 0 (mach_kernel) [0xffffff8000213030]
      Thread 0x4242     priority 31       
      40 thread_start + 13 (libsystem_c.dylib) [0x7fff900ff1e1]
        40 _pthread_start + 327 (libsystem_c.dylib) [0x7fff901127a2]
          40 __select + 10 (libsystem_kernel.dylib) [0x7fff90420322]
           *40 ??? (mach_kernel + 3576624) [0xffffff8000569330]
      Thread 0x1c299    priority <multiple>
      40 start_wqthread + 13 (libsystem_c.dylib) [0x7fff900ff1d1]
        40 _pthread_wqthread + 412 (libsystem_c.dylib) [0x7fff90114d13]
          40 __workq_kernreturn + 10 (libsystem_kernel.dylib) [0x7fff904206d6]
           *40 ??? (mach_kernel + 3906688) [0xffffff80005b9c80]
      Thread 0x1e38f    priority <multiple>
      40 start_wqthread + 13 (libsystem_c.dylib) [0x7fff900ff1d1]
        40 _pthread_wqthread + 412 (libsystem_c.dylib) [0x7fff90114d13]
          40 __workq_kernreturn + 10 (libsystem_kernel.dylib) [0x7fff904206d6]
           *40 ??? (mach_kernel + 3906688) [0xffffff80005b9c80]
      Thread 0x1e446    priority 31       
      40 start_wqthread + 13 (libsystem_c.dylib) [0x7fff900ff1d1]
        40 _pthread_wqthread + 412 (libsystem_c.dylib) [0x7fff90114d13]
          40 __workq_kernreturn + 10 (libsystem_kernel.dylib) [0x7fff904206d6]
           *40 ??? (mach_kernel + 3906688) [0xffffff80005b9c80]
      Thread 0x372a     DispatchQueue 17         priority 31         cpu time   0.013s
      39 start_wqthread + 13 (libsystem_c.dylib) [0x7fff900ff1d1]
        39 _pthread_wqthread + 404 (libsystem_c.dylib) [0x7fff90114d0b]
          39 _dispatch_worker_thread2 + 249 (libdispatch.dylib) [0x7fff8eb5c1c3]
            39 _dispatch_queue_invoke + 52 (libdispatch.dylib) [0x7fff8eb5c2f1]
              39 _dispatch_queue_drain + 180 (libdispatch.dylib) [0x7fff8eb5c448]
                39 _dispatch_queue_invoke + 72 (libdispatch.dylib) [0x7fff8eb5c305]
                  39 _dispatch_source_invoke + 691 (libdispatch.dylib) [0x7fff8eb5d29b]
                    39 _dispatch_client_callout + 8 (libdispatch.dylib) [0x7fff8eb5b0b6]
                      39 _dispatch_after_timer_callback + 22 (libdispatch.dylib) [0x7fff8eb5f96f]
                        39 _dispatch_client_callout + 8 (libdispatch.dylib) [0x7fff8eb5b0b6]
                          39 _dispatch_call_block_and_release + 15 (libdispatch.dylib) [0x7fff8eb5ef01]
                            39 ??? (AppleIDAuthAgent + 9227) [0x10a6ac40b]
                              39 semaphore_timedwait_trap + 10 (libsystem_kernel.dylib) [0x7fff9041e6da]
                               *39 semaphore_wait_continue + 0 (mach_kernel) [0xffffff8000233ec0]
      Thread 0x372a     DispatchQueue 43         priority 31         cpu time   0.008s
      1 start_wqthread + 13 (libsystem_c.dylib) [0x7fff900ff1d1]
        1 _pthread_wqthread + 404 (libsystem_c.dylib) [0x7fff90114d0b]
          1 _dispatch_worker_thread2 + 249 (libdispatch.dylib) [0x7fff8eb5c1c3]
            1 _dispatch_queue_invoke + 52 (libdispatch.dylib) [0x7fff8eb5c2f1]
              1 _dispatch_queue_drain + 180 (libdispatch.dylib) [0x7fff8eb5c448]
                1 _dispatch_queue_invoke + 72 (libdispatch.dylib) [0x7fff8eb5c305]
                  1 _dispatch_source_invoke + 691 (libdispatch.dylib) [0x7fff8eb5d29b]
                    1 _dispatch_client_callout + 8 (libdispatch.dylib) [0x7fff8eb5b0b6]
                      1 _dispatch_after_timer_callback + 22 (libdispatch.dylib) [0x7fff8eb5f96f]
                        1 _dispatch_client_callout + 8 (libdispatch.dylib) [0x7fff8eb5b0b6]
                          1 _dispatch_call_block_and_release + 15 (libdispatch.dylib) [0x7fff8eb5ef01]
                            1 ??? (AppleIDAuthAgent + 9301) [0x10a6ac455]
                              1 ??? (AppleIDAuthAgent + 9581) [0x10a6ac56d]
                                1 ??? (AppleIDAuthAgent + 63691) [0x10a6b98cb]
                                  1 ??? (AppleIDAuthAgent + 81725) [0x10a6bdf3d]
                                    1 ??? (AppleIDAuthAgent + 129312) [0x10a6c9920]
                                      1 _dispatch_barrier_sync_f_invoke + 39 (libdispatch.dylib) [0x7fff8eb5c723]
                                        1 _dispatch_client_callout + 8 (libdispatch.dylib) [0x7fff8eb5b0b6]
                                          1 ??? (AppleIDAuthAgent + 129441) [0x10a6c99a1]
                                            1 SecKeychainItemCopyAttributesAndData + 70 (Security) [0x7fff8b8ddefe]
                                              1 Security::KeychainCore::ItemImpl::getAttributesAndData(SecKeychainAttributeInfo *, unsigned int*, SecKeychainAttributeList**, unsigned int*, void**) + 174 (Security) [0x7fff8b8c3d6e]
                                                1 Security::KeychainCore::ItemImpl::dbUniqueRecord() + 86 (Security) [0x7fff8b7a4986]
                                                  1 Security::KeychainCore::PrimaryKeyImpl::createCursor(Security::KeychainCore::Ke ychain const&) + 293 (Security) [0x7fff8b8d6965]
                                                    1 Security::KeychainCore::KeychainImpl::primaryKeyInfosFor(unsigned int) + 51 (Security) [0x7fff8b7a3821]
                                                      1 Security::KeychainCore::KeychainImpl::keychainSchema() + 63 (Security) [0x7fff8b79e101]
                                                        1 Security::KeychainCore::KeychainSchema::KeychainSchema(Security::CssmClient::Db const&) + 40 (Security) [0x7fff8b79e188]
                                                          1 Security::KeychainCore::KeychainSchemaImpl::KeychainSchemaImpl(Security::CssmCl ient::Db const&) + 388 (Security) [0x7fff8b79e334]
                                                            1 Security::CssmClient::SSDbCursorImpl::next(Security::CssmClient::DbAttributes*, Security::CssmDataContainer*, Security::CssmClient::DbUniqueRecord&) + 12 (Security) [0x7fff8b79eacc]
                                                              1 Security::CssmClient::SSDbCursorImpl::next(Security::CssmClient::DbAttributes*, Security::CssmDataContainer*, Security::CssmClient::DbUniqueRecord&, cssm_access_credentials const*) + 64 (Security) [0x7fff8b8465ae]
                                                                1 Security::CssmClient::DbDbCursorImpl::next(Security::CssmClient::DbAttributes*, Security::CssmDataContainer*, Security::CssmClient::DbUniqueRecord&) + 162 (Security) [0x7fff8b79b1e8]
                                                                  1 Security::CssmClient::DbImpl::open() + 171 (Security) [0x7fff8b799489]
                                                                    1 CSSM_DL_DbOpen + 114 (Security) [0x7fff8b79a1c6]
                                                                      1 cssm_DbOpen(long, char const*, cssm_net_address const*, unsigned int, cssm_access_credentials const*, void const*, long*) + 150 (Security) [0x7fff8b79a3f3]
                                                                        1 SSDLSession::DbOpen(char const*, cssm_net_address const*, unsigned int, Security::AccessCredentials const*, void const*, long&) + 195 (Security) [0x7fff8b79a55d]
                                                                          1 SSDatabaseImpl::open(Security::DLDbIdentifier const&) + 42 (Security) [0x7fff8b79a79c]
                                                                            1 Security::CssmClient::DbImpl::open() + 171 (Security) [0x7fff8b799489]
                                                                              1 CSSM_DL_DbOpen + 114 (Security) [0x7fff8b79a1c6]
                                                                                1 cssm_DbOpen(long, char const*, cssm_net_address const*, unsigned int, cssm_access_credentials const*, void const*, long*) + 150 (Security) [0x7fff8b79a3f3]
                                                                                  1 Security::DatabaseSession::DbOpen(char const*, cssm_net_address const*, unsigned int, Security::AccessCredentials const*, void const*, long&) + 273 (Security) [0x7fff8b78831f]
                                                                                    1 Security::DatabaseManager::dbOpen(Security::DatabaseSession&, Security::DbName const&, unsigned int, Security::AccessCredentials const*, void const*) + 70 (Security) [0x7fff8b78871a]
                                                                                       1 Security::Database::_dbOpen(Security::DatabaseSession&, unsigned int, Security::AccessCredentials const*, void const*) + 88 (Security) [0x7fff8b78937c]
                                                                                         1 Security::DbModifier::openDatabase() + 33 (Security) [0x7fff8b7897e1]
                                                                                           1 Security::DbModifier::getDbVersion(bool) + 297 (Security) [0x7fff8b789919]
                                                                                             1 Security::DbVersion::DbVersion(Security::AppleDatabase const&, Security::RefPointer<Security::AtomicBufferedFile> const&) + 177 (Security) [0x7fff8b789dab]
                                                                                               1 Security::DbVersion::open() + 1394 (Security) [0x7fff8b78a7ce]
                                                                                                 1 Security::MetaRecord::unpackRecord(Security::ReadSection const&, Security::Allocator&, cssm_db_record_attribute_data*, Security::CssmData*, unsigned int) const + 739 (Security) [0x7fff8b78bb11]
                                                                                                   1 Security::MetaAttribute::unpackAttribute(Security::ReadSection const&, Security::Allocator&, unsigned int&, cssm_data*&) const + 74 (Security) [0x7fff8b78bd88]
                                                                                                     1 Security::TrackingAllocator::malloc(unsigned long) + 22 (Security) [0x7fff8b78be56]
                                                                                                       1 Security::TrackingAllocator::malloc(unsigned long) + 42 (Security) [0x7fff8b78be6a]
                                                                                                         1 std::_Rb_tree<void*, void*, std::_Identity<void*>, std::less<void*>, std::allocator<void*> >::_M_insert_unique(void* const&) + 97 (Security) [0x7fff8b78bee7]
                                                                                                           1 <executing in user space>
      Binary Images:
             0x10a6aa000 -        0x10a6dafff  AppleIDAuthAgent <91A3B8DC-AD42-399C-9A44-413CF8DF2CA4> /System/Library/CoreServices/AppleIDAuthAgent
          0x7fff8b780000 -     0x7fff8ba51ff7  com.apple.security 7.0 (55179.11) <73958084-5BBC-3597-A751-7370B0C247E5> /System/Library/Frameworks/Security.framework/Versions/A/Security
          0x7fff8bc8b000 -     0x7fff8bfe8ff7  com.apple.Foundation 6.8 (945.16) <89BD68FD-72C8-35C1-94C6-3A07F097C50D> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
          0x7fff8eb59000 -     0x7fff8eb6eff7  libdispatch.dylib <D26996BF-FC57-39EB-8829-F63585561E09> /usr/lib/system/libdispatch.dylib
          0x7fff900fe000 -     0x7fff901caff7  libsystem_c.dylib <4C9EB006-FE1F-3F8F-8074-DFD94CF2CE7B> /usr/lib/system/libsystem_c.dylib
          0x7fff9040e000 -     0x7fff90429ff7  libsystem_kernel.dylib <5A961E2A-CFB8-362B-BC43-122704AEB047> /usr/lib/system/libsystem_kernel.dylib
          0x7fff96352000 -     0x7fff9653cff7  com.apple.CoreFoundation 6.8 (744.18) <A60C3C9B-3764-3291-844C-C487ACF77C2C> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
    *0xffffff8000200000 - 0xffffff8000734d7c  mach_kernel <3EB7D8A7-C2D3-32EC-80F4-AB37D61492C6> /mach_kernel
    Process:         AppleSpell [732]
    Path:            /System/Library/Services/AppleSpell.service/Contents/MacOS/AppleSpell
    Architecture:    x86_64
    Parent:          launchd [248]
    UID:             501
    Sudden Term:     Clean
    Task size:       693 pages (-13)
      Thread 0x397b     DispatchQueue 1          priority 46       
      40 start + 1 (libdyld.dylib) [0x7fff8f3837e1]
        40 ??? (AppleSpell + 7271) [0x104048c67]
          40 -[NSSpellServer run] + 73 (Foundation) [0x7fff8be0d516]
            40 CFRunLoopRun + 97 (CoreFoundation) [0x7fff96395dd1]
              40 CFRunLoopRunSpecific + 290 (CoreFoundation) [0x7fff963870e2]
                40 __CFRunLoopRun + 1078 (CoreFoundation) [0x7fff96387916]
                  40 __CFRunLoopServiceMachPort + 195 (CoreFoundation) [0x7fff96382233]
                    40 mach_msg_trap + 10 (libsystem_kernel.dylib) [0x7fff9041e686]
                     *40 ipc_mqueue_receive_continue + 0 (mach_kernel) [0xffffff8000213030]
      Thread 0x3980     DispatchQueue 2          priority 48       
      40 _dispatch_mgr_thread + 54 (libdispatch.dylib) [0x7fff8eb5d9ee]
        40 kevent + 10 (libsystem_kernel.dylib) [0x7fff90420d16]
         *40 ??? (mach_kernel + 3467664) [0xffffff800054e990]
      Binary Images:
             0x104047000 -        0x1040fcff7  com.apple.AppleSpell 1.9 (173.1) <6ED0981A-B081-3345-8EBB-E4AB821B077A> /System/Library/Services/AppleSpell.service/Contents/MacOS/AppleSpell
          0x7fff8bc8b000 -     0x7fff8bfe8ff7  com.apple.Foundation 6.8 (945.16) <89BD68FD-72C8-35C1-94C6-3A07F097C50D> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
          0x7fff8eb59000 -     0x7fff8eb6eff7  libdispatch.dylib <D26996BF-FC57-39EB-8829-F63585561E09> /usr/lib/system/libdispatch.dylib
          0x7fff8f381000 -     0x7fff8f384ff7  libdyld.dylib <F59367C9-C110-382B-A695-9035A6DD387E> /usr/lib/system/libdyld.dylib
          0x7fff9040e000 -     0x7fff90429ff7  libsystem_kernel.dylib <5A961E2A-CFB8-362B-BC43-122704AEB047> /usr/lib/system/libsystem_kernel.dylib
          0x7fff96352000 -     0x7fff9653cff7  com.apple.CoreFoundation 6.8 (744.18) <A60C3C9B-3764-3291-844C-C487ACF77C2C> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
    *0xffffff8000200000 - 0xffffff8000734d7c  mach_kernel <3EB7D8A7-C2D3-32EC-80F4-AB37D61492C6> /mach_kernel
    Process:         apsd [71]
    Path:            /System/Library/PrivateFrameworks/ApplePushService.framework/apsd
    Architecture:    x86_64
    Parent:          launchd [1]
    UID:             0
    Task size:       891 pages (+3)
    CPU Time:        0.001s
      Thread 0x237      DispatchQueue 1          priority 31         cpu time   0.001s
      40 start + 1 (libdyld.dylib) [0x7fff8f3837e1]
        40 ??? (apsd + 21734) [0x10a6a34e6]
          40 -[NSRunLoop(NSRunLoop) run] + 74 (Foundation) [0x7fff8bcbe75a]
            40 -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 268 (Foundation) [0x7fff8bd25f5e]
              40 CFRunLoopRunSpecific + 290 (CoreFoundation) [0x7fff963870e2]
                40 __CFRunLoopRun + 1078 (CoreFoundation) [0x7fff96387916]
                  40 __CFRunLoopServiceMachPort + 195 (CoreFoundation) [0x7fff96382233]
                    40 mach_msg_trap + 10 (libsystem_kernel.dylib) [0x7fff9041e686]
                     *40 ipc_mqueue_receive_continue + 0 (mach_kernel) [0xffffff8000213030]
      Thread 0x354      DispatchQueue 2          priority 33       
      40 _dispatch_mgr_thread + 54 (libdispatch.dylib) [0x7fff8eb5d9ee]
        40 kevent + 10 (libsystem_kernel.dylib) [0x7fff90420d16]
         *40 ??? (mach_kernel + 3467664) [0xffffff800054e990]
      Thread 0x431      priority 63       
      40 mach_msg_trap + 10 (libsystem_kernel.dylib) [0x7fff9041e686]
       *40 ipc_mqueue_receive_continue + 0 (mach_kernel) [0xffffff8000213030]
      Thread 0x57d      priority 31       
      40 thread_start + 13 (libsystem_c.dylib) [0x7fff900ff1e1]
        40 _pthread_start + 327 (libsystem_c.dylib) [0x7fff901127a2]
          40 __select + 10 (libsystem_kernel.dylib) [0x7fff90420322]
           *40 ??? (mach_kernel + 3576624) [0xffffff8000569330]
      Thread 0x1e923    priority 29       
      33 start_wqthread + 13 (libsystem_c.dylib) [0x7fff900ff1d1]
        33 _pthread_wqthread + 412 (libsystem_c.dylib) [0x7fff90114d13]
          33 __workq_kernreturn + 10 (libsystem_kernel.dylib) [0x7fff904206d6]
           *33 ??? (mach_kernel + 3906688) [0xffffff80005b9c80]
      Binary Images:
             0x10a69e000 -        0x10a71cff7  apsd <44247DBB-E2FB-3858-9CDD-F5C3C5FBAA6A> /System/Library/PrivateFrameworks/ApplePushService.framework/apsd
          0x7fff8bc8b000 -     0x7fff8bfe8ff7  com.apple.Foundation 6.8 (945.16) <89BD68FD-72C8-35C1-94C6-3A07F097C50D> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
          0x7fff8eb59000 -     0x7fff8eb6eff7  libdispatch.dylib <D26996BF-FC57-39EB-8829-F63585561E09> /usr/lib/system/libdispatch.dylib
          0x7fff8f381000 -     0x7fff8f384ff7  libdyld.dylib <F59367C9-C110-382B-A695-9035A6DD387E> /usr/lib/system/libdyld.dylib
          0x7fff900fe000 -     0x7fff901caff7  libsystem_c.dylib <4C9EB006-FE1F-3F8F-8074-DFD94CF2CE7B> /usr/lib/system/libsystem_c.dylib
          0x7fff9040e000 -     0x7fff90429ff7  libsystem_kernel.dylib <5A961E2A-CFB8-362B-BC43-122704AEB047> /usr/lib/system/libsystem_kernel.dylib
          0x7fff96352000 -     0x7fff9653cff7  com.apple.CoreFoundation 6.8 (744.18) <A60C3C9B-3764-3291-844C-C487ACF77C2C> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
    *0xffffff8000200000 - 0xffffff8000734d7c  mach_kernel <3EB7D8A7-C2D3-32EC-80F4-AB37D61492C6> /mach_kernel
    Process:         ARDAgent [639]
    Path:            /System/Library/CoreServices/RemoteManagement/ARDAgent.app/Contents/MacOS/ARDAg ent
    Architecture:    x86_64
    Parent:          launchd [248]
    UID:             501
    Task size:       186 pages
      Thread 0x34e4     DispatchQueue 1          priority 47       
      40 ??? (ARDAgent + 6624) [0x1069d79e0]
        40 ??? (ARDAgent + 7007) [0x1069d7b5f]
          40 CFRunLoopRun + 97 (CoreFoundation) [0x7fff96395dd1]
            40 CFRunLoopRunSpecific + 290 (CoreFoundation) [0x7fff963870e2]
              40 __CFRunLoopRun + 1078 (CoreFoundation) [0x7fff96387916]
                40 __CFRunLoopServiceMachPort + 195 (CoreFoundation) [0x7fff96382233]
                  40 mach_msg_trap + 10 (libsystem_kernel.dylib) [0x7fff9041e686]
                   *40 ipc_mqueue_receive_continue + 0 (mach_kernel) [0xffffff8000213030]
      Thread 0x34e5     DispatchQueue 2          priority 49       
      40 _dispatch_mgr_thread + 54 (libdispatch.dylib) [0x7fff8eb5d9ee]
        40 kevent + 10 (libsystem_kernel.dylib) [0x7fff90420d16]
         *40 ??? (mach_kernel + 3467664) [0xffffff800054e990]
      Thread 0x34e9     priority 47       
      40 thread_start + 13 (libsystem_c.dylib) [0x7fff900ff1e1]
        40 _pthread_start + 327 (libsystem_c.dylib) [0x7fff901127a2]
          40 PrivateMPEntryPoint + 58 (CarbonCore) [0x7fff908da7e0]
            40 kevent + 10 (libsystem_kernel.dylib) [0x7fff90420d16]
             *40 ??? (mach_kernel + 3467664) [0xffffff800054e990]
      Thread 0x34ea     priority 97       
      40 __select + 10 (libsystem_kernel.dylib) [0x7fff90420322]
       *40 ??? (mach_kernel + 3576624) [0xffffff8000569330]
      Binary Images:
             0x1069d6000 -        0x106a93fff  com.apple.RemoteDesktopAgent 3.6.2 (3.6.2) <1A229151-52E5-3EBB-A852-640B1C9D618E> /System/Library/CoreServices/RemoteManagement/ARDAgent.app/Contents/MacOS/ARDAg ent
          0x7fff8eb59000 -     0x7fff8eb6eff7  libdispatch.dylib <D26996BF-FC57-39EB-8829-F63585561E09> /usr/lib/system/libdispatch.dylib
          0x7fff900fe000 -     0x7fff901caff7  libsystem_c.dylib <4C9EB006-FE1F-3F8F-8074-DFD94CF2CE7B> /usr/lib/system/libsystem_c.dylib
          0x7fff9040e000 -     0x7fff90429ff7  libsystem_kernel.dylib <5A961E2A-CFB8-362B-BC43-122704AEB047> /usr/lib/system/libsystem_kernel.dylib
          0x7fff90856000 -     0x7fff90b6dff7  com.apple.CoreServices.CarbonCore 1037.5 (1037.5) <731D8F92-1C52-3613-BA01-EFEA54DADF41> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
          0x7fff96352000 -     0x7fff9653cff7  com.apple.CoreFoundation 6.8 (744.18) <A60C3C9B-3764-3291-844C-C487ACF77C2C> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
    *0xffffff8000200000 - 0xffffff8000734d7c  mach_kernel <3EB7D8A7-C2D3-32EC-80F4-AB37D61492C6> /mach_kernel
    Process:         autofsd [70]
    Path:            /usr/libexec/autofsd
    Architecture:    x86_64
    Parent:          launchd [1]
    UID:             0
    Sudden Term:     Clean
    Task size:       92 pages
      Thread 0x25b      DispatchQueue 2          priority 33       
      40 _dispatch_mgr_thread + 54 (libdispatch.dylib) [0x7fff8eb5d9ee]
        40 kevent + 10 (libsystem_kernel.dylib) [0x7fff90420d16]
         *40 ??? (mach_kernel + 3467664) [0xffffff800054e990]
      Thread 0x25c      DispatchQueue 7          priority 31       
      40 _dispatch_sig_thread + 45 (libdispatch.dylib) [0x7fff8eb5ad85]
        40 __sigsuspend_nocancel + 10 (libsystem_kernel.dylib) [0x7fff90420566]
         *40 ??? (mach_kernel + 3576624) [0xffffff8000569330]
      Binary Images:
             0x10fc91000 -        0x10fc92fff  autofsd <84AA47F0-1486-37EE-9C69-12CB98C34F1C> /usr/libexec/autofsd
          0x7fff8eb59000 -     0x7fff8eb6eff7  libdispatch.dylib <D26996BF-FC57-39EB-8829-F63585561E09> /usr/lib/system/libdispatch.dylib
          0x7fff9040e000 -     0x7fff90429ff7  libsystem_kernel.dylib <5A961E2A-CFB8-362B-BC43-122704AEB047> /usr/lib/system/libsystem_kernel.dylib
    *0xffffff8000200000 - 0xffffff8000734d7c  mach_kernel <3EB7D8A7-C2D3-32EC-80F4-AB37D61492C6> /mach_kernel
    Process:         blued [68]
    Path:            /usr/sbin/blued
    Architecture:    x86_64
    Parent:          launchd [1]
    UID:             0
    Sudden Term:     Clean
    Task size:       568 pages
      Thread 0x234      DispatchQueue 1          priority 31       
      40 start + 1 (libdyld.dylib) [0x7fff8f3837e1]
        40 ??? (blued + 169421) [0x105a1c5cd]
          40 -[NSRunLoop(NSRunLoop) run] + 74 (Foundation) [0x7fff8bcbe75a]
            40 -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 268 (Foundation) [0x7fff8bd25f5e]
              40 CFRunLoopRunSpecific + 290 (CoreFoundation) [0x7fff963870e2]
                40 __CFRunLoopRun + 1078 (CoreFoundation) [0x7fff96387916]
                  40 __CFRunLoopServiceMachPort + 195 (CoreFoundation) [0x7fff96382233]
                    40 mach_msg_trap + 10 (libsystem_kernel.dylib) [0x7fff9041e686]
                     *40 ipc_mqueue_receive_continue + 0 (mach_kernel) [0xffffff8000213030]
      Thread 0x26e      DispatchQueue 2          priority 33       
      40 _dispatch_mgr_thread + 54 (libdispatch.dylib) [0x7fff8eb5d9ee]
        40 kevent + 10 (libsystem_kernel.dylib) [0x7fff90420d16]
         *40 ??? (mach_kernel + 3467664) [0xffffff800054e990]
      Thread 0x3ba      priority 31       
      40 __select + 10 (libsystem_kernel.dylib) [0x7fff90420322]
       *40 ??? (mach_kernel + 3576624) [0xffffff8000569330]
      Binary Images:
             0x1059f3000 -        0x105aa7fff  blued <46A5B612-858F-3554-A2AE-438A6A1C9EFB> /usr/sbin/blued
          0x7fff8bc8b000 -     0x7fff8bfe8ff7  com.apple.Foundation 6.8 (945.16) <89BD68FD-72C8-35C1-94C6-3A07F097C50D> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
          0x7fff8eb59000 -     0x7fff8eb6eff7  libdispatch.dylib <D26996BF-FC57-39EB-8829-F63585561E09> /usr/lib/system/libdispatch.dylib
          0x7fff8f381000 -     0x7fff8f384ff7  libdyld.dylib <F59367C9-C110-382B-A695-9035A6DD387E> /usr/lib/system/libdyld.dylib
          0x7fff9040e000 -     0x7fff90429ff7  libsystem_kernel.dylib <5A961E2A-CFB8-362B-BC43-122704AEB047> /usr/lib/system/libsystem_kernel.dylib
          0x7fff96352000 -     0x7fff9653cff7  com.apple.CoreFoundation 6.8 (744.18) <A60C3C9B-3764-3291-844C-C487ACF77C2C> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
    *0xffffff8000200000 - 0xffffff8000734d7c  mach_kernel <3EB7D8A7-C2D3-32EC-80F4-AB37D61492C6> /mach_kernel
    Process:         CalendarAgent [1459]
    Path:            /System/Library/PrivateFrameworks/CalendarAgent.framework/Executables/CalendarA gent
    Architecture:    unknown
    Parent:          launchd [248]
    UID:             501
    Sudden Term:     Clean (allows idle exit)
    Task size:       13464 pages (+5)
    Note:            Exited before symbolication
      Thread 0xf275     DispatchQueue 1          priority 46       
      40 ??? [0x7fff8f3837e1]
        40 ??? [0x10b563ab3]
          40 ??? [0x7fff963870e2]
            40 ??? [0x7fff96387916]
              40 ??? [0x7fff96382233]
           

    Please read this whole message before doing anything.
    This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
    The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, or by a peripheral device. 
    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Ask for further instructions.
    Safe mode is much slower to boot and run than normal, and some things won’t work at all, including Wi-Fi on certain iMacs. The next normal boot may also be somewhat slow.
    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin. Test while in safe mode. Same problem? After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of the test.

  • I own a late 2009 Macbook Pro, and it keeps freezing after OSX Lion installation.

    I own a late 2009 Macbook Pro, and it keeps freezing after OSX Lion installation.  I will post my computer's 'specs' below.  I installed Lion, from Snow Leopard, through the App store.  The first week, it worked like a dream, and was loving my brand new computer, or so it seemed.  I then began to run into problems, and I can't confirm this 100%, but I believe it was after I updated from 10.7.1, to 10.7.2. 
    The freezes are sporatic at best, and cannot be narrowed down to one app.  I googled the issue about two weeks ago, and found a fix involving a temporary log-in, verifying the disk, restarting the computer holding CMD+R, and repairing the disk from there.  That fixed the problem.  For about three or four days.  From there I brought my laptop to Best Buy, where I purchased the computer (start the groans, my dad wanted the accidental damage, and he was paying, there was no argument).  My warranty there was still good, but all they were offering was to check my hard-drive, and possibly ship it out.  That would not be good for me, as I am a High School student, who works online. 
    So I then decided to go to the Apple store, see what they said.  They said a bunch of people had this problem, it would cost a lot to fix, as I would need a new Logic Board.  This did not make any sense to me, as I knew it was Lion's fault, so why would they not make the L-2009MBP Logic Board compatible, and why are only a few people having this problem, well a lot more than a few, but I mean not everyone. 
    So I asked a friend about it, and we decided to run a back up, and erase the computer, and re-install Lion.  Figuring maybe my data was corrupted during install.  This helped for a day or two, and happened again.  So this time, we backed up only files (music, pics, documents, etc.,) and did a fresh install.  I got my computer back last night.  Now, I am not saying that didn't help.  Previously I would have frozen about 18 times well writing this, but I have not frozen once (hopefully I didn't just jinx myself).  I have gone from about one freeze every 10-15 minutes (sometimes worse), to about one every 1-3 hours.  Which, let's be honest is still a lot. 
    So, before I just decide to go and revert to Snow Leopard on my merry way, I ask, do any of you have any other ideas?  Or guarenteed fixes?  I know a guarentee is a hard thing to ask for, but I am desperate, my teachers are getting angry with me for not sending work, and I know this would help a lot of people.  Thank you to those who read through my whole spiel, and thank you to those who will help me!
    [Ps, while I am somewhat of a noob, I know my way around a computer, so any help, or knowledge you could bestow upon me is awesome.  Especially DIY fixes.  (if your only advice is, don't buy a mac at Best Buy, don't bother commenting)]
    Macbook Pro
    15-inch, 2.53GHz, Mid 2009
    Processor:  2.53 GHz Intel Core 2 Duo
    Memory:  4 GB 1067 MHz DDR3
    Graphics:  NVIDIA GeForce 9400M 256 MB
    Software:  Mac OS X Lion 10.7.2 (11C74)

    Once it is downloaded you need to restart the computer if it does not restart automatically. When it next starts up you should note a progress bar appearing below the Apple logo. When done the computer will restart once more. The new firmware should now be installed.

  • Hi, please i did instal BBM on my new iphone 5c since then i couldn't register in and keep freezing. please help

    please i did installation BBM and regesiter with them but anytime am try to login it keep freezing,, and i have try my best don't know what to do anymore,, can anyone help please?

    http://support.apple.com/kb/HT4137
    How to restore as new.
    and this for itunes message
    http://support.apple.com/kb/HT1808

  • Please help keep freezing

    hi.. i just buy my first blackberry curve 8530 and the trackpad keeps freezing,not let me do anything ,
    i  should return it to the store? repeatedly remove the battery when is on, is  that more I can do , I am thinking of returning it.. . Please any help

    I am having this same problem and I have NO idea what is causing it. I have been searching high and low for an answer, and nothing seems to be appearing. The only thing I could think now is to maybe re-install Firefox. That is the browser I have been using and that this has happened in.

  • Why does my Mac keep freezing and applications not responding?!?

    Hello everyone, I have a mid 2009 MacBook Pro, 500gb HD, 4gb ram. The problem is that it keeps freezing. I am writing this on my iPhone because my laptop would probably just freeze up if I even attempted to open an application. The problem is that my laptop won't stop freezing up. As soon as I have any application open, it will stop being responsive, give me the beach ball spinning wheel thing, and I'll use command-option-escape to open the force quit menu (because at this point the mouse usually can me moved around the screen but just makes the system get worse) to force quit what ever applications I have open. Then finder will stop responding, and then nothing will work until I do a forced shut down (hold the power button down) and turn it back on again, where the same thing happens within a minute. I tried repairing permissions and doing a P RAM reset, but have had no success with either. Please help, this is ridiculous, I can barely use my laptop and I need it for school. Thanks,
    -Dylan

    Your issue sounds like the hard drive is failing or it was bumped or moved while it was operating and corrupted the data on the drive.
    Hard to tell for sure, run through this list of fixes
    Step by Step to fix your Mac
    Note your signature says it's a 2009 model, that's almost 4 years old and near it's end of life stage of apx 4.5-5 years, a new drive might fix the machine, but clogged dust vents could be killing it too..
    Out of AppleCare and warranty, looks like you might be doing it yourself.
    Create a data recovery/undelete external boot drive
    My computer is not working, is my personal data lost?
    Install/upgrade RAM or storage drive in Mac's
    How to erase and install Snow Leopard 10.6

  • My MacBook Pro is extremly slow and keep freezing after upgrading to Yosmite, please advise

    My MacBook Pro is slow after updating to Yosmite it keep freezing and Safari most of the time not responding, generally speaking the performance is way worse than Mavericks when it was installed and here is my config:
    EtreCheck version: 2.0.11 (98)
    Report generated December 1, 2014 at 12:53:23 PM GMT+2
    Hardware Information: ℹ️
        MacBook Pro (15-inch, Mid 2012) (Verified)
        MacBook Pro - model: MacBookPro9,1
        1 2.6 GHz Intel Core i7 CPU: 4-core
        8 GB RAM Upgradeable
            BANK 0/DIMM0
                4 GB DDR3 1600 MHz ok
            BANK 1/DIMM0
                4 GB DDR3 1600 MHz ok
        Bluetooth: Good - Handoff/Airdrop2 supported
        Wireless:  en1: 802.11 a/b/g/n
    Video Information: ℹ️
        Intel HD Graphics 4000 -
            Color LCD 1440 x 900
        NVIDIA GeForce GT 650M - VRAM: 1024 MB
    System Software: ℹ️
        OS X 10.10.1 (14B25) - Uptime: one day 16:9:57
    Disk Information: ℹ️
        APPLE HDD HTS547575A9E384 disk0 : (750.16 GB)
        S.M.A.R.T. Status: Verified
            EFI (disk0s1) <not mounted> : 210 MB
            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
            Macintosh HD (disk1) /  [Startup]: 748.93 GB (80.35 GB free)
                Encrypted AES-XTS Unlocked
                Core Storage: disk0s2 749.30 GB Online
        MATSHITADVD-R   UJ-8A8 
    USB Information: ℹ️
        Apple Inc. FaceTime HD Camera (Built-in)
        Apple Inc. Apple Internal Keyboard / Trackpad
        Apple Computer, Inc. IR Receiver
        Apple Inc. BRCM20702 Hub
            Apple Inc. Bluetooth USB Host Controller
    Thunderbolt Information: ℹ️
        Apple Inc. thunderbolt_bus
    Configuration files: ℹ️
        /etc/hosts - Count: 60
    Gatekeeper: ℹ️
        Mac App Store and identified developers
    Kernel Extensions: ℹ️
            /System/Library/Extensions
        [not loaded]    com.ZTE.driver.ZTEUSBCDCACMData (1.3.0) Support
        [not loaded]    com.ZTE.driver.ZTEUSBMassStorageFilter (1.3.0) Support
        [not loaded]    com.nike.sportwatch (1.0.0) Support
        [not loaded]    com.novatelwireless.driver.3G (3.0.7) Support
        [not loaded]    com.novatelwireless.driver.DisableAutoInstall (2.0.6) Support
        [not loaded]    com.option.driver.Option72 (2.15.0) Support
        [not loaded]    com.option.driver.OptionHS (3.26.0) Support
        [not loaded]    com.option.driver.OptionMSD (1.21.0) Support
        [not loaded]    com.option.driver.OptionQC (1.11.0) Support
        [loaded]    com.rim.driver.BlackBerryUSBDriverInt (0.0.74) Support
        [not loaded]    com.rim.driver.BlackBerryUSBDriverVSP (0.0.74) Support
        [not loaded]    com.vodafone.driver (3.0.5) Support
        [not loaded]    de.novamedia.driver.NMLGEDriver (3.2.10) Support
        [not loaded]    de.novamedia.driver.NMSamsung (0.0.2) Support
        [not loaded]    de.novamedia.driver.NMSmartplugSCSIDevice (1.0.1) Support
        [not loaded]    de.novamedia.oem.vodafone.vtp.huawei.cdc (0.0.2) Support
        [loaded]    net.telestream.driver.TelestreamAudio (1.0.5 - SDK 10.6) Support
            /System/Library/Extensions/NMHuaweiPhonesVTPCDC.kext/Contents/Resources
        [not loaded]    de.novamedia.driver.NMUSBCDCACMData.VTP (3.2.6) Support
            /System/Library/Extensions/NMLGEDriver.kext/Contents/PlugIns
        [not loaded]    de.novamedia.driver.NMLGEUSBCDCACMControl (3.1.9) Support
        [not loaded]    de.novamedia.driver.NMLGEUSBCDCACMData (3.1.9) Support
            /System/Library/Extensions/NMSamsungDriver_106.kext/Contents/PlugIns
        [not loaded]    de.novamedia.driver.NMUSBCDCACMControl (3.2.12) Support
        [not loaded]    de.novamedia.driver.NMUSBCDCACMData (3.2.12) Support
            /System/Library/Extensions/NovatelWireless3G.kext/Contents/Plugins
        [not loaded]    com.novatelwireless.driver.3GData (3.0.7) Support
            /System/Library/Extensions/Vodafone.kext/Contents/Plugins
        [not loaded]    com.vodafone.driver.Data (3.0.5) Support
    Launch Agents: ℹ️
        [not loaded]    com.adobe.AAM.Updater-1.0.plist Support
        [loaded]    com.adobe.CS5ServiceManager.plist Support
        [running]    com.nike.nikeplusconnect.plist Support
        [loaded]    com.oracle.java.Java-Updater.plist Support
        [running]    com.rim.BBAlbumArtCacher.plist Support
        [running]    com.rim.BBLaunchAgent.plist Support
        [running]    com.vsearch.agent.plist Support
        [failed]    de.novamedia.VodafoneDeviceObserver.plist Support
    Launch Daemons: ℹ️
        [loaded]    com.adobe.fpsaud.plist Support
        [invalid?]    com.adobe.SwitchBoard.plist Support
        [running]    com.autodesk.backburner_manager.plist Support
        [running]    com.autodesk.backburner_server.plist Support
        [loaded]    com.autodesk.backburner_start.plist Support
        [loaded]    com.microsoft.office.licensing.helper.plist Support
        [loaded]    com.oracle.java.Helper-Tool.plist Support
        [loaded]    com.oracle.java.JavaUpdateHelper.plist Support
        [running]    com.rim.BBDaemon.plist Support
        [not loaded]    com.vsearch.daemon.plist Support
        [running]    com.vsearch.helper.plist Support
    User Launch Agents: ℹ️
        [loaded]    com.adobe.AAM.Updater-1.0.plist Support
        [loaded]    com.adobe.ARM.[...].plist Support
        [loaded]    com.BlueStacks.AppPlayer.LogRotator.plist Support
        [loaded]    com.BlueStacks.AppPlayer.Service.plist Support
        [loaded]    com.BlueStacks.AppPlayer.UninstallAgent.plist Support
        [loaded]    com.BlueStacks.AppPlayer.UpdaterAgent.plist Support
        [loaded]    com.facebook.videochat.[redacted].plist Support
        [invalid?]    com.jdibackup.JustCloud.autostart.plist Support
        [invalid?]    com.jdibackup.JustCloud.signup.plist Support
        [running]    com.nero.HSMMonitor.plist Support
    User Login Items: ℹ️
        uHD-Agent    Application (/Applications/BlueStacks.app/Contents/Runtime/uHD-Agent.app)
        iTunesHelper    Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
        Dropbox    Application (/Applications/Dropbox.app)
        SpeechSynthesisServer    Application (/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks /SpeechSynthesis.framework/Versions/A/SpeechSynthesisServer.app)
        uTorrent    Application (/Applications/uTorrent.app)
    Internet Plug-ins: ℹ️
        FlashPlayer-10.6: Version: 15.0.0.239 - SDK 10.6 Support
        Default Browser: Version: 600 - SDK 10.10
        AdobePDFViewerNPAPI: Version: 11.0.09 - SDK 10.6 Support
        AdobePDFViewer: Version: 11.0.09 - SDK 10.6 Support
        Flash Player: Version: 15.0.0.239 - SDK 10.6 Support
        net.juniper.DSSafariExtensions: Version: (null) Support
        QuickTime Plugin: Version: 7.7.3
        SharePointBrowserPlugin: Version: 14.4.2 - SDK 10.6 Support
        Silverlight: Version: 4.1.10329.0 Support
        MeetingJoinPlugin: Version: (null) - SDK 10.6 Support
        JavaAppletPlugin: Version: Java 7 Update 71 Check version
    User Internet Plug-ins: ℹ️
        BlueStacks Install Detector: Version: 0.3.6 - SDK 10.7 Support
    Safari Extensions: ℹ️
        Awesome Screenshot
    3rd Party Preference Panes: ℹ️
        Flash Player  Support
        FUSE for OS X (OSXFUSE)  Support
        GoPro  Support
        Growl  Support
        Java  Support
    Time Machine: ℹ️
        Time Machine not configured!
    Top Processes by CPU: ℹ️
            42%    firefox
             9%    WindowServer
             4%    system_profiler
             2%    hidd
             1%    plugin-container
    Top Processes by Memory: ℹ️
        1.44 GB    firefox
        215 MB    Viber
        155 MB    softwareupdated
        146 MB    mds_stores
        146 MB    WindowServer
    Virtual Memory Information: ℹ️
        206 MB    Free RAM
        3.39 GB    Active RAM
        3.14 GB    Inactive RAM
        1.16 GB    Wired RAM
        21.12 GB    Page-ins
        790 MB    Page-outs

    1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.
    Don't be put off by the complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.
    2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.
    There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
    3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can act on it yourself without disclosing the contents to me or anyone else.
    You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.
    In this case, however, there are a couple of ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone with the necessary skill can verify what it does.
    You may not be able to understand the script yourself. But variations of the script have been posted on this website thousands of times over a period of years. The site is hosted by Apple, which does not allow it to be used to distribute harmful software. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message.
    Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.
    4. Here's a summary of what you need to do, if you choose to proceed:
    ☞ Copy a line of text in this window to the Clipboard.
    ☞ Paste into the window of another application.
    ☞ Wait for the test to run. It usually takes a few minutes.
    ☞ Paste the results, which will have been copied automatically, back into a reply on this page.
    The sequence is: copy, paste, wait, paste again. You don't need to copy a second time. Details follow.
    5. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode, under the conditions in which the problem is reproduced. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
    6. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
    7. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
    Triple-click anywhere in the line of text below on this page to select it:
    PATH=/usr/bin:/bin:/usr/sbin:/sbin:/usr/libexec;clear;cd;p=(Software Hardware Memory Diagnostics Power FireWire Thunderbolt USB Fonts SerialATA 4 1000 25 5120 KiB/s 1024 85 \\b%% 20480 1 MB/s 25000 ports ' com.clark.\* \*dropbox \*genieo\* \*GoogleDr\* \*k.AutoCAD\* \*k.Maya\* vidinst\* ' DYLD_INSERT_LIBRARIES\ DYLD_LIBRARY_PATH -86 "` route -n get default|awk '/e:/{print $2}' `" 25 N\\/A down up 102400 25600 recvfrom sendto CFBundleIdentifier 25 25 25 1000 MB ' com.adobe.AAM.Updater-1.0 com.adobe.AAM.Updater-1.0 com.adobe.AdobeCreativeCloud com.adobe.CS4ServiceManager com.adobe.CS5ServiceManager com.adobe.fpsaud com.adobe.SwitchBoard com.adobe.SwitchBoard com.apple.aelwriter com.apple.AirPortBaseStationAgent com.apple.FolderActions.enabled com.apple.installer.osmessagetracing com.apple.mrt.uiagent com.apple.ReportCrash.Self com.apple.rpmuxd com.apple.SafariNotificationAgent com.apple.usbmuxd com.citrixonline.GoToMeeting.G2MUpdate com.google.keystone.agent com.google.keystone.daemon com.microsoft.office.licensing.helper com.oracle.java.Helper-Tool com.oracle.java.JavaUpdateHelper com.oracle.java.JavaUpdateHelper org.macosforge.xquartz.privileged_startx org.macosforge.xquartz.privileged_startx org.macosforge.xquartz.startx ' ' 879294308 4071182229 461455494 3627668074 1083382502 1274181950 1855907737 2758863019 1848501757 464843899 3694147963 1233118628 2456546649 2806998573 2778718105 2636415542 842973933 2051385900 3301885676 891055588 998894468 695903914 1443423563 4136085286 523110921 2883943871 3873345487 ' 51 5120 files );N5=${#p[@]};p[N5]=` networksetup -listnetworkserviceorder|awk ' NR>1 { sub(/^\([0-9]+\) /,"");n=$0;getline;} $NF=="'${p[26]}')" { sub(/.$/,"",$NF);print n;exit;} ' `;f=('\n%s: %s\n' '\n%s\n\n%s\n' '\nRAM details\n%s\n' %s\ %s '%s\n-\t%s\n' );S0() { echo ' { q=$NF+0;$NF="";u=$(NF-1);$(NF-1)="";gsub(/^ +| +$/,"");if(q>='${p[$1]}') printf("%s (UID %s) is using %s '${p[$2]}'",$0,u,q);} ';};s=(' s/[0-9A-Za-z._]+@[0-9A-Za-z.]+\.[0-9A-Za-z]{2,4}/EMAIL/g;/faceb/s/(at\.)[^.]+/\1NAME/g;/\/Shared/!s/(\/Users\/)[^ /]+/\1USER/g;s/[-0-9A-Fa-f]{22,}/UUID/g;' ' s/^ +//;/de: S|[nst]:/p;' ' {sub(/^ +/,"")};/er:/;/y:/&&$2<'${p[10]} ' 1s/://;3,6d;/[my].+:/d;s/^ {4}//;H;${ g;s/\n$//;/s: (E[^m]|[^EO])|x([^08]|02[^F]|8[^0])/p;} ' ' 5h;6{ H;g;/P/!p;} ' ' ($1~/^Cy/&&$3>'${p[11]}')||($1~/^Cond/&&$2!~/^N/) ' ' /:$/{ N;/:.+:/d;s/ *://;b0'$'\n'' };/^ *(V.+ [0N]|Man).+ /{ s/ 0x.... //;s/[()]//g;s/(.+: )(.+)/ (\2)/;H;};$b0'$'\n'' d;:0'$'\n'' x;s/\n\n//;/Apple[ ,]|Genesy|Intel|SMSC/d;s/\n.*//;/\)$/p;' ' s/^.*C/C/;H;${ g;/No th|pms/!p;} ' '/= [^GO]/p' '{$1=""};1' ' /Of/!{ s/^.+is |\.//g;p;} ' ' $0&&!/ / { n++;print;} END { if(n<10) print "com.apple.";} ' ' { sub(/ :/,"");print|"tail -n'${p[12]}'";} ' ' NR==2&&$4<='${p[13]}' { print $4;} ' ' END { $2/=256;if($2>='${p[15]}') print int($2) } ' ' NR!=13{next};{sub(/[+-]$/,"",$NF)};'"`S0 21 22`" 'NR!=2{next}'"`S0 37 17`" ' NR!=5||$8!~/[RW]/{next};{ $(NF-1)=$1;$NF=int($NF/10000000);for(i=1;i<=3;i++){$i="";$(NF-1-i)="";};};'"`S0 19 20`" 's:^:/:p' '/\.kext\/(Contents\/)?Info\.plist$/p' 's/^.{52}(.+) <.+/\1/p' ' /Launch[AD].+\.plist$/ { n++;print;} END { if(n<200) print "/System/";} ' '/\.xpc\/(Contents\/)?Info\.plist$/p' ' NR>1&&!/0x|\.[0-9]+$|com\.apple\.launchctl\.(Aqua|Background|System)$/ { print $3;} ' ' /\.(framew|lproj)|\):/d;/plist:|:.+(Mach|scrip)/s/:[^:]+//p ' '/^root$/p' ' !/\/Contents\/.+\/Contents|Applic|Autom|Frameworks/&&/Lib.+\/Info.plist$/ { n++;print;} END { if(n<1100) print "/System/";} ' '/^\/usr\/lib\/.+dylib$/p' ' /Temp|emac/{next};/(etc|Preferences|Launch[AD].+)\// { sub(".(/private)?","");n++;print;} END { split("'"${p[41]}"'",b);split("'"${p[42]}"'",c);for(i in b) print b[i]".plist\t"c[i];if(n<500) print "Launch";} ' ' /\/(Contents\/.+\/Contents|Frameworks)\/|\.wdgt\/.+\.([bw]|plu)/d;p;' 's/\/(Contents\/)?Info.plist$//;p' ' { gsub("^| |\n","\\|\\|kMDItem'${p[35]}'=");sub("^...."," ") };1 ' p '{print $3"\t"$1}' 's/\'$'\t''.+//p' 's/1/On/p' '/Prox.+: [^0]/p' '$2>'${p[43]}'{$2=$2-1;print}' ' BEGIN { i="'${p[26]}'";M1='${p[16]}';M2='${p[18]}';M3='${p[31]}';M4='${p[32]}';} !/^A/{next};/%/ { getline;if($5<M1) a="user "$2"%, system "$4"%";} /disk0/&&$4>M2 { b=$3" ops/s, "$4" blocks/s";} $2==i { if(c) { d=$3+$4+$5+$6;next;};if($4>M3||$6>M4) c=int($4/1024)" in, "int($6/1024)" out";} END { if(a) print "CPU: "a;if(b) print "I/O: "b;if(c) print "Net: "c" (KiB/s)";if(d) print "Net errors: "d" packets/s";} ' ' /r\[0\] /&&$NF!~/^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./ { print $NF;exit;} ' ' !/^T/ { printf "(static)";exit;} ' '/apsd|BKAg|OpenD/!s/:.+//p' ' (/k:/&&$3!~/(255\.){3}0/ )||(/v6:/&&$2!~/A/ ) ' ' $1~"lR"&&$2<='${p[25]}';$1~"li"&&$3!~"wpa2";' ' BEGIN { FS=":";p="uniq -c|sed -E '"'s/ +\\([0-9]+\\)\\(.+\\)/\\\2 x\\\1/;s/x1$//'"'";} { n=split($3,a,".");sub(/_2[01].+/,"",$3);print $2" "$3" "a[n]$1|p;b=b$1;} END { close(p);if(b) print("\n\t* Code injection");} ' ' NR!=4{next} {$NF/=10240} '"`S0 27 14`" ' END { if($3~/[0-9]/)print$3;} ' ' BEGIN { L='${p[36]}';} !/^[[:space:]]*(#.*)?$/ { l++;if(l<=L) f=f"\n   "$0;} END { F=FILENAME;if(!F) exit;if(!f) f="\n   [N/A]";"cksum "F|getline C;split(C, A);C="checksum "A[1];"file -b "F|getline T;if(T!~/^(AS.+ (En.+ )?text(, with v.+)?$|(Bo|PO).+ sh.+ text ex|XM)/) F=F" ("T", "C")";else F=F" ("C")";printf("\nContents of %s\n%s\n",F,f);if(l>L) printf("\n   ...and %s more line(s)\n",l-L);} ' ' s/^ ?n...://p;s/^ ?p...:/-'$'\t''/p;' 's/0/Off/p' ' END{print NR} ' ' /id: N|te: Y/{i++} END{print i} ' ' / / { print "'"${p[28]}"'";exit;};1;' '/ en/!s/\.//p' ' NR!=13{next};{sub(/[+-M]$/,"",$NF)};'"`S0 39 40`" ' $10~/\(L/&&$9!~"localhost" { sub(/.+:/,"",$9);print $1": "$9|"sort|uniq";} ' '/^ +r/s/.+"(.+)".+/\1/p' 's/(.+\.wdgt)\/(Contents\/)?Info\.plist$/\1/p' 's/^.+\/(.+)\.wdgt$/\1/p' ' /l: /{ /DVD/d;s/.+: //;b0'$'\n'' };/s: /{ /V/d;s/^ */- /;H;};$b0'$'\n'' d;:0'$'\n'' x;/APPLE [^:]+$/d;p;' ' /^find: /d;p;' "`S0 44 45`" ' BEGIN{FS="= "} /Path/{print $2} ' ' /^ *$/d;s/^ */   /;' ' s/^.+ |\(.+\)$//g;p ' '/\.(appex|pluginkit)\/Contents\/Info\.plist$/p' ' /2/{print "WARN"};/4/{print "CRITICAL"};' ' /EVHF|MACR|^s/d;s/^.+: //p;' );c1=(system_profiler pmset\ -g nvram fdesetup find syslog df vm_stat sar ps crontab iotop top pkgutil 'PlistBuddy 2>&1 -c "Print' whoami cksum kextstat launchctl smcDiagnose sysctl\ -n defaults\ read stat lsbom mdfind ' for i in ${p[24]};do ${c1[18]} ${c2[27]} $i;done;' pluginkit scutil dtrace profiles sed\ -En awk /S*/*/P*/*/*/C*/*/airport networksetup mdutil lsof test osascript\ -e );c2=(com.apple.loginwindow\ LoginHook '" /L*/P*/loginw*' "'tell app \"System Events\" to get properties of login items'|tr , \\\n" 'L*/Ca*/com.ap*.Saf*/E*/* -d 1 -name In*t -exec '"${c1[14]}"' :CFBundleDisplayName" {} \;|sort|uniq' '~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 \)' '.??* -path .Trash -prune -o -type d -name *.app -print -prune' :${p[35]}\" :Label\" '{/,}L*/{Con,Pref}* -type f ! -size 0 -name *.plist -exec plutil -s {} \;' "-f'%N: %l' Desktop L*/Keyc*" therm sysload boot-args status " -F '\$Time \$(RefProc): \$Message' -k Sender Req 'fsev|kern|launchd' -k RefProc Rne 'Aq|WebK' -k Message Rne 'Goog|ksadm|probe|Roame|SMC:|smcD|sserti|suhel| VALI|ver-r|xpma' -k Message Req 'abn|bad |Beac|caug|corru|dead[^bl]|FAIL|fail|GPU |hfs: Ru|inval|jnl:|last value [1-9]|NVDA\(|pagin|proc: t|Roamed|rror|SL|TCON|Throttli|tim(ed? ?|ing )o|WARN' " '-du -n DEV -n EDEV 1 10' 'acrx -o comm,ruid,%cpu' '-t1 10 1' '-f -pfc /var/db/r*/com.apple.*.{BS,Bas,Es,J,OSXU,Rem,up}*.bom' '{/,}L*/Lo*/Diag* -type f -regex .\*[cght] ! -name .?\* ! -name \*ag \( -exec grep -lq "^Thread c" {} \; -exec printf \* \; -o -true \) -execdir stat -f:%Sc:%N -t%F {} \;|sort -t: -k2 |tail -n'${p[38]} '/S*/*/Ca*/*xpc* >&- ||echo No' '-L /{S*/,}L*/StartupItems -type f -exec file {} +' '-L /S*/L*/{C*/Sec*A,Ex}* {/,}L*/{A*d,Ca*/*/Ex,Co{mpon,reM},Ex,In{p,ter},iTu*/*P,Keyb,Mail/B,Pr*P,Qu*T,Scripti,Sec,Servi,Spo,Widg}* -path \\*s/Resources -prune -o -type f -name Info.plist' '/usr/lib -type f -name *.dylib' `awk "${s[31]}"<<<${p[23]}` "/e*/{auto,{cron,fs}tab,hosts,{[lp],sy}*.conf,mach_i*/*,pam.d/*,ssh{,d}_config,*.local} {,/usr/local}/etc/periodic/*/* /L*/P*{,/*}/com.a*.{Bo,sec*.ap}*t {/S*/,/,}L*/Lau*/*t .launchd.conf" list getenv /Library/Preferences/com.apple.alf\ globalstate --proxy '-n get default' -I --dns -getdnsservers\ "${p[N5]}" -getinfo\ "${p[N5]}" -P -m\ / '' -n1 '-R -l1 -n1 -o prt -stats command,uid,prt' '--regexp --only-files --files com.apple.pkg.*|sort|uniq' -kl -l -s\ / '-R -l1 -n1 -o mem -stats command,uid,mem' '+c0 -i4TCP:0-1023' com.apple.dashboard\ layer-gadgets '-d /L*/Mana*/$USER&&echo On' '-app Safari WebKitDNSPrefetchingEnabled' "+c0 -l|awk '{print(\$1,\$3)}'|sort|uniq -c|sort -n|tail -1|awk '{print(\$2,\$3,\$1)}'" -m 'L*/{Con*/*/Data/L*/,}Pref* -type f -size 0c -name *.plist.???????|wc -l' kern.memorystatus_vm_pressure_level '3>&1 >&- 2>&3' " -F '\$Time \$Message' -k Sender kernel -k Message CSeq 'n Cause: -' " );N1=${#c2[@]};for j in {0..9};do c2[N1+j]=SP${p[j]}DataType;done;N2=${#c2[@]};for j in 0 1;do c2[N2+j]="-n ' syscall::'${p[33+j]}':return { @out[execname,uid]=sum(arg0) } tick-10sec { trunc(@out,1);exit(0);} '";done;l=(Restricted\ files Hidden\ apps 'Elapsed time (s)' POST Battery Safari\ extensions Bad\ plists 'High file counts' User Heat System\ load boot\ args FileVault Diagnostic\ reports Log 'Free space (MiB)' 'Swap (MiB)' Activity 'CPU per process' Login\ hook 'I/O per process' Mach\ ports kexts Daemons Agents XPC\ cache Startup\ items Admin\ access Root\ access Bundles dylibs Apps Font\ issues Inserted\ dylibs Firewall Proxies DNS TCP/IP Wi-Fi Profiles Root\ crontab User\ crontab 'Global login items' 'User login items' Spotlight Memory Listeners Widgets Parental\ Controls Prefetching SATA Descriptors App\ extensions Lockfiles Memory\ pressure SMC Shutdowns );N3=${#l[@]};for i in 0 1 2;do l[N3+i]=${p[5+i]};done;N4=${#l[@]};for j in 0 1;do l[N4+j]="Current ${p[29+j]}stream data";done;A0() { id -G|grep -qw 80;v[1]=$?;((v[1]==0))&&sudo true;v[2]=$?;v[3]=`date +%s`;clear >&-;date '+Start time: %T %D%n';};for i in 0 1;do eval ' A'$((1+i))'() { v=` eval "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};A'$((3+i))'() { v=` while read i;do [[ "$i" ]]&&eval "${c1[$1]} ${c2[$2]}" \"$i\"|'${c1[30+i]}' "${s[$3]}";done<<<"${v[$4]}" `;[[ "$v" ]];};A'$((5+i))'() { v=` while read i;do '${c1[30+i]}' "${s[$1]}" "$i";done<<<"${v[$2]}" `;[[ "$v" ]];};A'$((7+i))'() { v=` eval sudo "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};';done;A9(){ v=$((`date +%s`-v[3]));};B2(){ v[$1]="$v";};for i in 0 1;do eval ' B'$i'() { v=;((v['$((i+1))']==0))||{ v=No;false;};};B'$((3+i))'() { v[$2]=`'${c1[30+i]}' "${s[$3]}"<<<"${v[$1]}"`;} ';done;B5(){ v[$1]="${v[$1]}"$'\n'"${v[$2]}";};B6() { v=` paste -d: <(printf "${v[$1]}") <(printf "${v[$2]}")|awk -F: ' {printf("'"${f[$3]}"'",$1,$2)} ' `;};B7(){ v=`grep -Fv "${v[$1]}"<<<"$v"`;};C0() { [[ "$v" ]]&&sed -E "$s"<<<"$v";};C1() { [[ "$v" ]]&&printf "${f[$1]}" "${l[$2]}" "$v"|sed -E "$s";};C2() { v=`echo $v`;[[ "$v" != 0 ]]&&C1 0 $1;};C3() { v=`sed -E "${s[63]}"<<<"$v"`&&C1 1 $1;};for i in 1 2 7 8;do for j in 0 2 3;do eval D$i$j'(){ A'$i' $1 $2 $3; C'$j' $4;};';done;done;{ A0;D20 0 $((N1+1)) 2;D10 0 $N1 1;B0;C2 27;B0&&! B1&&C2 28;D12 15 37 25 8;A1 0 $((N1+2)) 3;C0;D13 0 $((N1+3)) 4 3;D23 0 $((N1+4)) 5 4;D13 0 $((N1+9)) 59 50;for i in 0 1 2;do D13 0 $((N1+5+i)) 6 $((N3+i));done;D13 1 10 7 9;D13 1 11 8 10;B1&&D73 19 53 67 55;D22 2 12 9 11;D12 3 13 10 12;D23 4 19 44 13;D23 5 54 12 56;D23 5 14 12 14;D22 6 36 13 15;D22 20 52 66 54;D22 7 37 14 16;D23 8 15 38 17;D22 9 16 16 18;B1&&{ D82 35 49 61 51;D82 11 17 17 20;for i in 0 1;do D82 28 $((N2+i)) 45 $((N4+i));done;};D22 12 44 54 45;D22 12 39 15 21;A1 13 40 18;B2 4;B3 4 0 19;A3 14 6 32 0;B4 0 5 11;A1 17 41 20;B7 5;C3 22;B4 4 6 21;A3 14 7 32 6;B4 0 7 11;B3 4 0 22;A3 14 6 32 0;B4 0 8 11;B5 7 8;B1&&{ A8 18 26 23;B7 7;C3 23;};A2 18 26 23;B7 7;C3 24;D13 4 21 24 26;B4 4 12 26;B3 4 13 27;A1 4 22 29;B7 12;B2 14;A4 14 6 52 14;B2 15;B6 14 15 4;B3 0 0 30;C3 29;A1 4 23 27;B7 13;C3 30;B3 4 0 65;A3 14 6 32 0;B4 0 16 11;A1 26 50 64;B7 16;C3 52;D13 24 24 32 31;D13 25 37 32 33;A2 23 18 28;B2 16;A2 16 25 33;B7 16;B3 0 0 34;B2 21;A6 47 21&&C0;B1&&{ D73 21 0 32 19;D73 10 42 32 40;D82 29 35 46 39;};D23 14 1 62 42;D12 34 43 53 44;D12 22 20 32 25;D22 0 $((N1+8)) 51 32;D13 4 8 41 6;D12 21 28 35 34;D13 27 29 36 35;A2 27 32 39&&{ B2 19;A2 33 33 40;B2 20;B6 19 20 3;};C2 36;D23 33 34 42 37;B1&&D83 35 45 55 46;D23 32 31 43 38;D12 36 47 32 48;D13 10 42 32 41;D13 37 2 48 43;D13 4 5 32 1;D13 4 3 60 5;D12 21 48 49 49;B3 4 22 57;A1 21 46 56;B7 22;B3 0 0 58;C3 47;D22 4 4 50 0;D12 4 51 32 53;D23 22 9 37 7;A9;C2 2;} 2>/dev/null|pbcopy;exit 2>&-
    Copy the selected text to the Clipboard by pressing the key combination command-C.
    8. Launch the built-in Terminal application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
    Click anywhere in the Terminal window and paste by pressing command-V. The text you pasted should vanish immediately. If it doesn't, press the return key.
    9. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter
    exec bash
    and press return. Then paste the script again.
    10. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, press the key combination control-C or just press return  three times at the password prompt. Again, the script will still run.
    If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
    11. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line
    [Process completed]
    to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report what happened. No harm will be done.
    12. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
    At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.
    If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
    13. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "You are not authorized to post." That's a bug in the forum software. Please post the test results on Pastebin, then post a link here to the page you created.
    14. This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
    Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

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